San Diego Door Pros’s earns a 1.0-star rating from 3 reviews, showing that the majority of customers are dissatisfied with their service and installations.
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Very bad customer service and no talkin'
Very bad customer service and no talkin'. We bought new garage doors in the middle of January and they said they'd put 'em in 'bout 6-7 weeks later. But this company didn't even order 'em until 3/10 and they finally put 'em in a month later in April, even though we paid the deposit back in mid-January. We had to make a lotta phone calls just to talk to somebody. They never answered our emails or phone calls. Some of the doors were put in wrong and this company didn't take no responsibility. After a bunch of phone calls and emails, they finally fixed 'em in June. Just wanna warn ya 'bout this company!
San Diego Door Pros Complaints 2
I paid for a garage door installashun thru San Diego Door Pros
I paid for a garage door installashun thru San Diego Door Pros. The garage door was put in on April 8th. The installashun was not done right and the rubber weather seal on the bottom of the door was put in wrong (flap facing out, supposed to be in). It's messin' up the weather seal flaps on the sides of the outside of the garage door when I open and close it. Some guy from San Diego Door Pros said the wrong installashun would eventually mess up the side flaps. I gotta park my car in the garage so I gotta open and close the door every day. There's 3 of us who got this wrong installashun. We've been tryin' to schedule to get it fixed. It still ain't fixed and the guy we're talkin' to ain't answerin' his cell phone and when I call his office, they say he ain't available. I ain't sure if he even plans on fixin' it at this point.
On 06/13, I made a deal with San Diego Door Pros for two brand-new Garage Doors
On 06/13, I made a deal with San Diego Door Pros for two brand-new Garage Doors. Mr. Andrew S met my wife and me on Sunday 06/13 and gave us all the details about the doors, including insulation and the ability to open them remotely from our vehicles. He explained that we could even check if the doors were open or closed on our cell phones. The installation was supposed to happen on 09/28. However, when that date came and went, we called Mr. S, and he explained that due to Covid and other factors, production was delayed. We understood and patiently waited until 11/05 when the doors were finally installed. Unfortunately, the installers didn't provide us with the operating instructions and told us to contact the office. So, I called the office and spoke to Mr. S, who said, "they did not set it up." I replied, "No." He promised to send someone to properly connect our vehicles and cell phones using My ***. I also mentioned that we were charged $350.00 to haul away the old Garage Doors and requested a $150.00 refund. Mr. S explained that it usually costs the company $30.00 to $40.00 to dispose of the Garage Doors. I was a bit surprised because most dealers bundle them up and sell them in Mexico, but I didn't make a big deal out of it. Mr. S then suggested giving us the My *** instead and considering it even. I informed him that the My *** sells for about $20.00 on *** and even cheaper elsewhere. I asked for the $150.00 refund, which I believe is more than fair. He mentioned that business was slow and he had to lay off some employees. While I understand his situation, we paid for the doors and shouldn't have to subsidize his business. If Mr. S refunds the $150.00, we will consider this complaint resolved in a friendly manner. If not, I will explore other options. Thank you, Mr. & Mrs.
Is San Diego Door Pros Legit?
San Diego Door Pros earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Sandiegodoorpros.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sandiegodoorpros.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a sandiegodoorpros.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
However ComplaintsBoard has detected that:
- San Diego Door Pros protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to San Diego Door Pros has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
About San Diego Door Pros
One of the key factors that sets San Diego Door Pros apart from their competitors is their team of skilled and knowledgeable technicians. These experts possess a deep understanding of various door types, materials, and installation techniques, ensuring that every project is completed with precision and expertise. Whether it's a residential or commercial door installation, they have the expertise to handle it all.
San Diego Door Pros takes great pride in offering a wide range of door options to cater to the diverse needs and preferences of their customers. From elegant and stylish entry doors to durable and secure garage doors, they have a comprehensive selection to suit any architectural style or functional requirement. Their doors are sourced from trusted manufacturers, guaranteeing exceptional quality and longevity.
In addition to their installation services, San Diego Door Pros also excels in door repair and maintenance. They understand that doors can experience wear and tear over time, and their team is equipped to handle any repair or adjustment needed to restore the functionality and appearance of your doors. Whether it's fixing a broken hinge, replacing a damaged panel, or addressing issues with the door frame, they have the expertise to get the job done efficiently and effectively.
What truly sets San Diego Door Pros apart is their unwavering commitment to customer satisfaction. They prioritize open communication, ensuring that they understand their customers' needs and expectations before starting any project. Their friendly and professional staff are always ready to provide guidance and answer any questions, ensuring a smooth and hassle-free experience from start to finish.
San Diego Door Pros takes pride in their reputation for delivering exceptional service and exceeding customer expectations. Their attention to detail, commitment to quality, and dedication to customer satisfaction make them the go-to choice for all your door installation and repair needs in the San Diego area. Trust San Diego Door Pros to enhance the functionality, security, and aesthetic appeal of your doors with their unmatched expertise and professionalism.
Overview of San Diego Door Pros complaint handling
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San Diego Door Pros Contacts
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San Diego Door Pros phone numbers+1 (619) 770-0300+1 (619) 770-0300Click up if you have successfully reached San Diego Door Pros by calling +1 (619) 770-0300 phone number 0 0 users reported that they have successfully reached San Diego Door Pros by calling +1 (619) 770-0300 phone number Click down if you have unsuccessfully reached San Diego Door Pros by calling +1 (619) 770-0300 phone number 0 0 users reported that they have UNsuccessfully reached San Diego Door Pros by calling +1 (619) 770-0300 phone number
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San Diego Door Pros address187 Calle Magdalena Ste 105, Encinitas, California, 92024-3707, United States
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San Diego Door Pros social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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