Sand Cloud
Reviews and Complaints

These towels are amazing! I have them on my bed, home decor ladder, and I use them for the beach! I highly recommend them, and they are sustainable which is great!

I'm really happy with my Sand Cloud bath towels. They look great and feel super soft. Plus, they dry really fast. I also love the nice textured patterns.

Still waitin for 2 towels that been charged on my credit card with no response from Sand Cloud. I've emailed several times... I don't even had an order number. No confirmation of the order via email. ***.

The blankets and towels from Sand Cloud are really nice! I've been traveling with them all year, and as a photographer, I've been using different styles that look good with the location. :)

I luv my Sand Cloud towels! I got a bunch and none of them let me down. Lately, I had a prob with an order and the Customer Service team was super helpful and answered all my questions. :) I def recommend!

I just ordered from Sand Cloud and wanted to change a towel in my order and the Customer Service was really helpful! They got back to me fast and let me know what I could do. I ended up getting the towel that I wanted thanks to the help from the Customer Service Team! I really like my Sand Cloud Towel and will recommend it to my friends and family! :)

Right now, I have a bit of an issue with Sand Cloud due to shipping. I really like their products and I received one as a Christmas gift, but when I ordered a beach towel, there was a problem. It was supposed to be shipped on the 11th, but the tracking hasn't been updated yet. I called DHL e-commerce, the company they now use for shipping, and they don't have any record of scanning the package. They only mentioned that the label was created. The first two emails I sent were answered quickly, but the one I sent today didn't receive a prompt response. I just want my towel and I wish I could find out where it is.

I bought four towels from Sand Cloud through GMA. They said the towels would ship in 2-3 days. It's been a month since I placed the order and they keep saying they will ship soon, but nothing has arrived. I cancelled the order this week because I needed the towels for summer and specifically told them not to charge me. But guess what? They charged me anyway, and I still haven't received any towels. Dealing with them has been a complete mess. I hope I can get a refund at some point. In the meantime, I ordered towels from another website and they were delivered within two days of my order. That's how a business is supposed to operate.

I kinda like their stuff, but I ordered some bedding and it was like, terrible. They said it was for a queen, but it seems small to me and there are like, stains from the dye. And that's not even the worst part. I didn't feel like dealing with the hassle of returning it, so I just wanted to write a review to help others make a smart decision. But guess what? Every review I've written has either been taken down or not "approved." It's like they only want 5-star reviews on their site. My reviews aren't even that negative, just stating the facts with some pics. They totally lost my trust. I'm starting to wonder if they even care about their "cause" at all.

I ordered from Sand Cloud during a sale and I was super excited to receive the products. They promised free shipping in 4-7 days, which was great because I spent over $200. I made the purchase on December 1st and 2nd, and the product said that all items would be shipped on December 4th. Everything seemed fine until I saw that the notes said it left the facility on December 5th at 1:13 PM, even though it was posted on the 4th. It's like the product never made it to the USPS. I've been trying to track it for days, but all USPS acknowledges is that a label was created. Sand Cloud hasn't responded to me either, and now the items I ordered are out of stock. This whole shipping situation has gone from me being nice and understanding to me being frustrated. It's taking up so much of my time and I feel like they're playing games with the shipping. I've never had an experience like this before. I can't even give them one star because they have my money and I don't have the product. I don't even know if it shipped, even though Sand Cloud says it did. I'm guessing they'll offer me a refund since I got the product on sale, instead of just honoring the promise and sending me the product. That is, if I can even get a response.

I ordered a bedding from Sand Cloud to be delivered to my PO Box. I always check if a company ships to PO Boxes before ordering. I didn't see anything saying they don't ship to them, so I placed my order. Well, they shipped it through UPS, who says they don't have a service for PO Boxes. Anyway, I contacted Sand Cloud to see if they can ship it back when they get it and I give them a different address. After arguing and them blaming me, they said they'll ship it back to the new address. I got a notification on April 15th that it was returned. I contacted Sand Cloud on April 24th to let them know it's back at their warehouse, as they asked. They say it's not there "yet". I contacted them again tonight, April 28th, for an update and they still say it isn't there. I also ordered their "amazing" towel and realized I didn't change the shipping address after placing the order. Their email says I can reply with any further requests, so I did. I asked if they can update the shipping address to my alternate address because of the issue mentioned above. They said they'll "honor the request if available". Not sure why it wouldn't be available... it's just changing the location of the product I ordered. This company has terrible customer service and can't handle any negative experience or accommodate simple requests. They treat customers with negative experiences as if they're demanding everything for free, which they're not. If you order from them, make sure your order is correct the first time and that you can receive it at your location, or they won't help you at all.

I ordered from Sand Cloud on June 27, 2022, but it's already July 21, 2022, and I still haven't gotten my order. They haven't responded to my two emails or one voicemail. It's really frustrating.

I placed an order on June 25th. The order came on July 6th, but only part of it arrived. I was supposed to get everything in one package, but I only got the bath towels. The hand towels and washcloths were missing. My order number is ***.

My order, placed in November, hasn't arrived. No response to my calls or emails. Purchased on 11/30, paid $220.09 via PayPal. They said it shipped Dec 4, yet nothing has been received. Multiple emails and calls to Sand Cloud have gone unanswered.

I ordered from Sand Cloud on Sept 8. I still havent received my package. I've sent many emails to the company with no solution. I even asked for a refund for a package. The customer service keeps telling me the same thing that its on its way. 3 weeks later, I am still waiting.

I ordered from this company and got only part of my order. I emailed them but it's been over three days and no response yet. I emailed on April 9th and followed up on April 10th, but their customer service never replied.

Ordered from Sand Cloud was easy. Got the order 6 weeks later. Not a big deal, but the 5 towels I got are totally different from the 5 towels I ordered. Can't talk to anyone at Sand Cloud to fix it. No call backs or email replies. I want the 5 towels I actually ordered. If not, give me a full refund.

I ordered from Sand Cloud on December 1st and they said it would take 2-4 days to process and 5-7 days to ship. I wouldn't have ordered if I didn't think I'd get it in time for Christmas. I get that things can be delayed, but this company's customer service is nonexistent. They already took my payment and I can't get a response from their customer service email or phone. I've left a bunch of messages on both. I just want my stuff shipped as soon as possible.

I bought 4 things from Sand Cloud for more than $200. They sent each thing separately. The most expensive thing was sent on June 11th, but I don't have any tracking info for it. I had to ask the company twice for a refund. I talked to USPS and they said if there's no tracking movement after 7 days, it's lost. The company won't give me a refund and is ignoring me. I bought the stuff almost a month ago and they've had my money since then. But I still don't have the most expensive thing.

I ordered 5 towels from Sand Cloud on November 20th. They sent me a confirmation right away, but by November 30th, I still hadn't heard anything about my shipment. I contacted customer support through email and *** messenger, but since December 6th, they haven't responded to my questions. My order still hasn't been shipped, and they charged my credit card $211.52 on November 20th. I want a refund because I don't know when it will be shipped. They said shipping would take 5-8 days. Thank you. My order number is ***.

I made an order on December 3 and $113 was deducted from my account. Over the next few days, I received notifications from my *** app stating that the order had been shipped and was out for delivery. However, it never arrived. When I checked the *** app again, all the information had disappeared, and it only showed that the order was placed on December 2. I sent several emails explaining the situation, but I received no response except for someone asking me to verify my email, which I had already done. I continued to explain the problem, but no one replied to me. Then, when I checked online, I realized that the order was still in my cart! How could they have charged my account so many days ago? I just want an explanation and for my emails to be acknowledged. I also left a long voicemail when I called today. Order #

I ordered from Sand Cloud on July 19. The tracking said it would arrive on July 26. But I never got it. DHL last scanned it on July 22. It's been a week and still no updates. DHL and Sand Cloud both said it's probably lost. They keep telling me to wait and see if it shows up in a week or two. They blame DHL for being slow because of lots of orders, but I ordered from other companies and got my stuff from DHL in the same time without any problems. I've contacted them five times and they just keep telling me to wait. This is not okay and it feels like they're trying to cheat me. I want my money back right away so I can buy from a company that actually cares about customers and doesn't make them wait after taking their money.

I bought 3 towels from Sand Cloud on July 8th. My order number is #***. I got 1 towel on July 20th and got a message that the other 2 towels were sent on July 18th. 25 days later, the tracking number shows that the items haven't been processed...just a label was made. It seems like the towels haven't even left the place. I emailed Sand Cloud's customer service on July 24th to ask about the missing towels. When I didn't get a response, I tried messaging them on ***. Finally, someone from *** emailed me 5 days later on July 29th. They told me to keep waiting until August 1st. It's now August 1st and nothing has changed. The tracking number still shows that the order hasn't moved. I messaged *** to tell them that I haven't received the order and the tracking details haven't changed. After reading similar complaints on your site, I think I might never get the rest of my order, even though my card was charged on July 8th.

I ordered 3 beach towels from Sand Cloud on May 26, 2022. I paid $63.57 through PayPal. I got confirmation of my order and shipping, with the right billing and shipping address. When I got a delivery notice, I didn't receive the towels. I checked the tracking details and it said the towels were delivered to a locker in CA. I tried contacting customer service many times about this mistake and asked for a refund. They admitted to sending my order to the wrong address and even said my order number was under a different name when I sent them all the necessary information. They said sorry for their mistake, but then blamed the carrier and said they weren't responsible for the wrong delivery. Now they keep asking for my correct shipping address, even though I've given it to them multiple times. They won't refund me and they haven't sent the towels. I just want my full refund, which I asked for after the items were delivered to the wrong address. I have a lot of emails about this issue that I can provide if needed. Thank you.

I ordered from Sand Cloud on 11/30 and they said it would take 4-7 business days for shipping. They sent me an email on 12/5 saying my order was shipped. On 12/16, I emailed them because I still hadn't gotten my order and the tracking info said the label was made on December 4th but the item hadn't been picked up yet. I know that means the label was printed but the package wasn't sent out. Since I knew it wouldn't come in time for Christmas, I asked them to cancel my order and give me a refund. They replied on 12/17 and asked for my shipping address. I gave it to them even though I thought they already had it because I gave them my order number. After that, my tracking info was updated and it said, "Your item departed a shipping partner facility at 12:45 am on December 19 in ***. This does not indicate receipt by the *** or the actual mailing date." It's now 12/29 and it's been almost 30 days since I ordered, but I still haven't gotten my order. I've ordered from other places online and even with delays because of COVID and staffing issues, I've gotten my orders within *** business days.