Sansui Electric
Reviews and Complaints

I have a washing machine which is under Annual Maintenance contract.

I have been trying to contact the customer care number with no one picking up the number for the last 20 days. The call goes.unanswered for hours at a stretch with a message that all the customer care executives are busy.

I Have SMS, emails with no response.

AMC No. Is ADEL [protected]

I bought Sansui AC on April 2018 by Flipkart. In this one year I am facing issue with the AC so many times it does not do cooling and it has E6 issue since the beginning. The best part is when you want to log a complain about it the Customer care number always seems busy. I tried to call them, Msg them & even mailed them but no one is responding. As it is a big brand I was happy to buy a product but the worst customer service prove me wrong. This will not be accepted.

We had purchased a Sansui TV on 25.08.2016 with a 3 years warranty.in February 2019 it stopped working so we called customer care, they came once at inspected the TV set and said that panel has to be replaced.
For inspection they charged me INR 1062/- and said Panel will be replaced at free of cost. Since then our efforts to get in touch with the customer care has gone waste as they are not responding at all.
Attaching herewith the invoice of TV set purchase and the amount charged by the customer service representative.

We expect at least some one could respond us back and repair the TV set.

We have purchased a Sansui LED TV 12.06.2016 having 3 years warranty.
In around June 2018 its display started showing a white strip in between. We have lodged complaint for that, after that staff from your authorised service centre in Mathura has visited and checked the TV and told us that it will replaced soon since it is in warranty. But since then we are regularly asking for the solution but neither our TV has been replaced nor it has been repaired. The engineers that were given the service area in Mathura are unable to justify what will happen to our TV and mostly they don't pick up the phone, the one who is in charge in Agra for Mathura region complaint never responded to my phone. My registered mobile no. is [protected] and the complaint lodged is in my wife's name that is Manu.
Sir please resolve the complaint as soon as possible. Following are the complaint lodged messages that I received:

Dear customer, service request of your product has been registered with digital svc, ticket id: utt186305762. Please contact on this number after 72 hrs.. [protected] if complaint not resolved.

GHA0207180179 will be serviced by DEEPAK7055704674, SVC Point [protected] Provide SCode S10507 only if satisfactory job done, Appt Dt-02/07/18, 6:00PM

Regards,
Prakash Narayan Sharma
Mob: [protected]
Add: H. No. 13, Shanker Vihar,
Krishna Nagar, Mathura
Pin: 281004

Hi, I am darshan khurana ([protected]) had purchased one 50 inch. led (led sansui snx-50fh18) from sargam electronics (west delhi - india) on 18th-december'2017 and after installation a day on 20th-december'2017, I had lodge a complaint on customer care that there is scratch on t. v then customer care had given me complaint no. del2012170305 and further after visit by technician (mr. naresh) had confirmed me that your led will be replace with new one and from the day of 21st-december'17, I am regularly taking follow-ups against my complaint number del2012170305 and every time some new person is conveying me that it will be replace soon, so its approx. one year has gone and still problem is alive and my led is still not replaced, so please look into this and replace it with new one as soon as possible.

Regards,
Darshan khurana
Hi-tek syndicate
[protected]

I purchased a 42 inches led tv from sargam electronics kohat enclave pitam pura innov 2016 delhi.It had the gurenity of three years.ut it developed problem in feb 2018.complaint was lodged at help line and was attended. But the same problem occurred again in one month.It was again reported but the same could not be fixed.
Visiting engineer told that a part is to be repaired and I will have to place order for that and it may take three four week.On my enquiry they kept me telling the part is not available in the stock.pl wait for some time.On my further enquiry they informed that since your complaint is pending since long and part is not available yet therefore we have recommanded for replacement of the set as per policy of the company. Now replacement have been approved in the 2 nd week of August18.
Now the concerned person has informed the 42 inches set is not available in the company it would be replaced as soon as it is available.Now I ask how long one company need to stand to its gurinty.I ask the authorities to either replace my T.V. immediately or refund me the cost of the same.

S K Walia
[protected]

This TV was purchased as a gift for my parents. After having been set up for less than 3 months the TV made a popping noise and half of the screen went discolored. There is visible melting at the corner. A TV repair person described this issue as being caused by the internal board getting too hot and melting the panel. They said this happens a lot. After my parents attempted to contact Sansui about the issue, they were told, as others with the same complaint on here, that this was something they did. This is obviously a faulty product if numerous people have the same issue. I have attempted to contact the warranty department myself, since it was MY purchase. It it now approximately 1 month before the warranty expires. Yes, we have now had this TV for almost 11 months, 8 of those with a portion of the screen darkened, while attempting to have this taken care of by the manufacturer. After attempting to contact the warranty department myself, I have been provided no additional information. I was simply told, this claim has been submitted.

I purchased LED of sansui last year.

Sir, it was when we were watching tv and suddenly it got cracked from inside. It was not at all hit by anything. When we took TV to sansui service center they refused to repair and called it an external damage which didn't happen at all by any of us since we didn't touch it even. It does not have any crack or scratch from outside . I searched in internet and this inernal crack happens due to heat or the thermal expansion contraction during on/ off the TV .We were just watching and just closed for one hour. When we switched it on, we saw vertical and horizontal lines coming on the TV. The display panel has gone and sansui has told us that they will replace it at cost of 25000 INR . While the Tv itlself cost 410000 INR how can we give this huge amount when nothing has been done from our side. What to do in such case. Kindly help us to get it replaced by the company.

Dear sir / madam,
I am purchases dvd player of sunsui company,
Many year ago this remote not working properly so i want to purchases new remote.
So i am request many time customer care on 0731 - [protected] but no response

So plz solve my problem

I bought Sansui LED TV 32 inch 2 years back with 1 year warranty worth 26, 000 INR. After using of just 6 months it start switch off automatically. Whenever I switch off the TV and than try to switch it on again, it won't working for me. I thought it was just minor problem, so I ignore this. But after around a year (warranty over) it's completely stopped working. I file the complaint to Sansui service center and they after 2 days their technician came and took 900 INR to just check and they told me it's a power supplier problem and it cost us around 4000 INR to replace the power supplier. I again contact to Sansui service center to request them to replace my TV power supplier and they said it will take around 15 days as the part is not available at the time.

I again contact them after 15 days and they told me it's still not available, it was happened with me again and again for more than 2 months. Finally, they told me the part is not available if you can't wait then we will replace the TV with new one but without warranty, I agree with them and they charge me 10, 000 INR for new 32 inch LED TV (so this TV cost me 36, 000 INR, however anyone can easily buy 40 inch HD TV in this price in India) now I get the new TV in around April 2014. Now again the turning point of my bad luck and the EXTREME CHEAP and WORST quality of Sansui product, the volume of the TV start shutting down automatically, I need to turn off and again turn it ON to work volume properly.

I really don't know what to do as they don't gave me warranty for this TV so I can't ask them for free of cost service. On the other hand, my neighbours have LED TV's with Onida, Akai, Samsung, etc. And they are working absolutely fine from years and years.

I just wanted to ask Sansui that what happen to your products, as Sansui was one of the turted brand in CRT TV's but now I really really very disappointed. And just wanted to say STOP MAKING PEOPEL FOOL and do something with CHEAP quality as other brands, you are just ruin you brand name. Highly NOT recommended to anyone. Please DON"T buy Sansui LED/LCD TV's.

Hi,
I have registered a service request against my SANSUI lcd tv on dated 1st august 2014.(Complaint no-BAN0108140179)
from the same date, already the service person visited my resident 4 times, including the first visit, where they have collected 950/- rupees as service charge against the service charge of my tv.
Now the question arise, if your service personal fails to fix the tv, how can a company charge the service charge to fix the product.
its simply a fails...
now I don't want to proceed to the next step, so requesting SANSUI SERVICE INDIA to give back my service charge asap, otherwise I will file a complaint for harassing and cheating the customer.
(THANKS FOR THE GREAT SERVICE, KINDLY DONT SEND ANY REPRESENTIVE TO FIX THE TV FOR FIFTH TIME FAILURE AS 4 FAILURE ATTEMPTS HAS BEEN MADE.PLEASE REFUND THE SERVICE CHARGE)

complaint number-BAN0108140179

I hav purchased sansui lcd 32 inchs colour tv on 18, 8 2012 after one year tv is not working I have complained to costumer care they came and said panel board problem and ihave to pay 10 to 12 thousand rupees to repair what is the solution if warranty is over with in 5 days my total money is wastedwhere I should complaint and from where I can get solution why the people are making this type of manufacturing the dealer might be used for a long time to display why should I loose money please healp me with in 5 days after warranty there is no use complaint MY MAIL ID IS [protected]@yahoo.com

TERRIBLY COMPANY AND TV! My expensive flat screen is only 5 years old and will not turn on. I called the customer service number and was told the standard "It's not under warranty so there's nothing we can do" I then sent an e-mail and was told to unplug it for 3 days. Needless to say it didn't work and now they won't respond to my e-mails.
BEWARE folks and DO NOT buy a TV from this or any company who won't stand by their products. Especially when they cost so much, you expect them to last longer than 5 years! Terrible customer service too.

I have a SANSUI color TV. Its model no. is SV-2110K. I lost its remote control. So please give the code number of remote control which is suitable for the above said model.

I had purchased a SANSUI LCD /Plasma (SAL 26 HMA ) on 25th December 2009 at GIRIAS, Mahalingapuram, Nungambakkam, Chennai-34 . For the last one month my TV has a complaint . While in ON mode the TV automatically goes down without an picture.On complaining the Technician came and his comments on LCD/LED TV is that the life is only 2/3 yrs...They charged me Rs.750 to check the complaint and found that the power board has to be changed, for which the charges will be Rs.4000/ .
My shock was when the complaint was registered on the TOLLFREE number, a local service center people contacted us and said they will send a technician and the charges are Rs.750. Please suggest me wether these service center are GENUINE. How can we believe some body and why SANSUI INDIA has not got a direct service center. Please do respond .

I have purchased 32 inch SANSUI LCD tv from hypercity bangalore [ kundhanahalli] after 1 month its not working. WHAT A*********kind of products they are giving realy dont know..please stop ur productus dont try to cheet public. all of my friends having Soney ..LG...etc tv from past 5 years thety are using without any complaint.. i dont know whats wrong with this product. please some one act on this am with you people.

Regards
Dileep

res sir/madam

i have purchased sansui colour TV.From gandhidham befor 4 yrs.within three month my tv has been out of order i have call sansui service call center & registered complaint.
first time i have logded complaint 02/08/2011 complaint no-RAJ0209110442, service enginer came after 15 days & replace some part but sound system not repaired. he want me Rs, 1000 for visit & repairing & told me after 1 days i will be come here and repaire sound system i will give him Rs.1000 .
Second complaint registered dated 18/09/2011 complaint no.-RAJ-[protected].AND againg third time registered complaint dated 02/11/2011 complaint no-RAJ-[protected]. Till date i am awaiting sansui service engineer.
kindly help me regarding this matter.
If you complain to call center, a complaint number will be issued and you will receive an advice that technician will visit you within 24 working hours. But this will not happen and call center will direct you to talk to Sansui at certain number. If you try your luck at this number, with lot of difficulty you will get the truth that no one is assigned to attend your complain, as yet. So, a fresh new promise will be issued!

Dhirendra nayak
flat no-09, second floor, sai ram tower
plot 1 & 2, ward 9A, near navjyot school
gandhidham- gujrat
mobile-[protected]

Dear Sir,

I have purchased your SANSUI 32Hd LCD TV-sft 32 hbm having serial No.[protected] on 10-12-2010 from M/s.Reliance Digital Retail Limited, Visakhapatnbam, Andhra Pradesh.

Due to the sales men of M/s.Reliance Digital Stores, who exaggerated the performance of your SANSUI TV, I chooses to by your TV instead of LG LCD.

OK, your TV performed well even though we don’t know about functions and controls fully ( No body explained during installation)

During August 2011, I found that the LCD is having a problem which is not switching ON. I have contacted the following places/persons as detailed below.

1) On 12-08-2011 complained to the Phone No.[protected] & [protected] who are the M/s.Reliance Digital Retail Limited, Visakhapatnam. They noted my complaint.

2) After 4 days again I contact the same Telephone numbers and they informed me that they are on my job.

3) After 2 days again I contact, that One Female voice informed me to contact the SANSUI repair agency engaged by them near to our area giving their Phone numbers etc.

4) After 2 days, I have contact the Repair agency at Gajuwaka, Visakhapatnam and found that the Technicians are not available at that time and will take another 2 days.

5) I waited for 4 days and finally one day One Engineer named Mr.Sekhar Babu visited my Residence, Inspected my LCD and found that the LCD having a Power Switch Problem and he intimated that the part is to be imported and fixed.

6) After 15 days when I contact the repair agency and found that the particular part not yet received by them.

7)Finally, when I am away from Visakhapatnam, the Service Engineer visited my home and fixed the part and left with the GUARANTEE CARD of the LCD and informed us that the same will be returned after wards.

8) After my return, I found that the following problems in our LCD :

a) ON & OFF switch which is making music ( Harmony Sound) is absent –
b) The picture which is supposed to be 32 inches size is showing only 24 inches which is shrinked.
c) All the features of LCD is not explained by your Service Engineer to any one of our Family members.

This problems are immediately informed to your M/s.Reliance Digital Stores as well as to the Repairing Agency. Up to now, since 5 days no body turned up to my residence to rectify the SANSUI 32 LCD.

We never faced this type of torture when we utilized other House hold Electronic Equipments of various Brands & Makes.

I request you to kindly check up the SANSUI Services which are prevailing at the various places in India.

Also I request you to kindly provide better services at least to my LCD.

Regards,
I.Krishna Rao, [protected] Email:[protected]@yahoo.com
President, Visakhapatnam District Carrom Association,
Director, BHPV Employees Co-Op.Soiciety,
Executive Member, Visakhapatnam District Olympic Association

Cracking sound in the t.v when switched on, Woofer not working, Problem in plugging in audio/video pin .

hello sir, i purchased sansui tv in 2009. now i have some problem in my tv like power on. many time i registered my complain in custmer care but no one come here for service. i also called shop dealer but the same condition. would u tell me is this my mistake i purchased sansui television. if u r able to handle ur staff so plz solve my problem.