Sapphire Resorts review: Timeshare membership complaint

I am writing this complaint to express my deep concern over the poor service and false advertising provided by this company. I was sold a timeshare with multiple locations and unlimited vacation access, but unfortunately, my experience has been anything but what was promised.

I was informed that my maintenance fees were to be paid in April and would be $486 per year. However, I received a bill for $536 in January, which was taken directly from my checking account without my consent or prior knowledge. This is completely unacceptable and a clear violation of my trust in the company.

Furthermore, despite giving a 90-day notice, I have experienced time and time again that nothing is available when I attempt to use my timeshare. This is not only disappointing but also frustrating, as it makes the entire process of booking a vacation both complex and laborious. The fact that I have been repeatedly told to call back after 30 days only to be met with no available options further adds to my dissatisfaction with the services provided by your company.

To make matters worse, I have discovered that our timeshare cannot be used at any time or for any length of time, as was originally advertised. The booking process is confusing and requires hours of waiting on hold and navigating convoluted online systems. This is not what was promised to me, and it is undoubtedly an unacceptable way to treat loyal customers who have invested a considerable sum of money.

It is time that your company addresses these issues immediately and find a satisfactory resolution. As a consumer, I have the right to demand and receive accurate information and quality service from your company. It is offensive and insulting to continue advertising a product that has failed to deliver what was initially promised.

The money spent on this timeshare could have been easily allocated elsewhere, towards better and more reliable vacation options.