CB Oil and Gas Sasol overcharge

Sasol review: overcharge

mukesh.maharaj@absa.africa of ZA

Dec 10, 2019 10:09 am EST

Resolved

Replied

Hi there,

The attendant mistakenly captured an extra 0 when I had to pay for the fuel. After capturing my pin and obtaining a slip I then realized that instead of capturing R1, 020, she captured R10, 020.This occurred on the 18th November 2019.

I brought this to the managers attention (Bilal)and he mentioned that he will address this and I would receive a refund by Thursday the 12th of which I did not but instead requested for my ID, Credit card details.

I submitted this information on the 23rd November and to date have not received any feedback from the Garage or Management.

As mentioned to the Manager after my last call of which he mentioned that he thought I got the refund, that I will take this matter to complaints and thereafter social media if not addressed urgently.

It seems that there urgency to resolve this matter.

Please provide me with some feedback.

Regards
Mukesh Maharaj
[protected]
mukesh.[protected]@absa.africa

Sasol response

Dec 10, 2019 11:39 pm EST

Sasol customer support contacts

Phone numbers

+27 103 445 000

+27 860 335 4444

Address

Sasol Place, 50 Katherine Street, Sandton, 2196, ZA

Website

sasol.co.za

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Good morning Mukesh,

Thank you for taking the time to submit your review. On behalf of Sasol, we do apologise for this unfortunate mistake that occurred at Sasol NMR.

Your complaint has been acknowledged and has been sent to our Retail Account Manager for assistance. The reference number is 100366012

NB: For ease of communication, please could you provide us with your contact number.

Kind regards,
Quality, Incident and Complaints Management.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Sasol phone numbers

+27 103 445 000
+27 103 445 000

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+27 860 335 4444
+27 860 335 4444

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+27 114 413 113
+27 114 413 113

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Sasol Place, 50 Katherine Street, Sandton, 2196, South Africa

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