Sasol review: terrible customer service and appalling attitude 11

I fill up at Sasol Mafikeng, Riviera Park Branch. This morning I asked the teller to swipe my petrol money with my other items, while I was purchasing cold drinks. She replied that she had to wait for the attendant finish, so I paid my items cash. When the attendant was done, and busy washing my car’s front window, I returned to the teller and ask her if she could swipe it so long, after I stood in the queue. She began to help me, then pushed the card back into my hands and yelled at me that I should ask the attendant to help me because she must attend to the people in the queue behind me? I was so astonished that I left without a word, drew money at the teller (and pay the saswich fees!) so that I can leave.
What would it have cost in time to just swipe my card? It would not have caused a delay in the queue because it was not on the system, but on a speedpoint. I was in a hurry, but not impolite to the attendant. Instead I tried to assist to get the payment through. There were only two people behind me, no one else in the shop. Her behaviour was really uncalled for and embarrassing. If she told me politely that she cannot assist me for a reason such as ‘it is against company policy’ or something like that, I would have accepted it without a second thought and waited for the attendant to assist me.

I fill up my vehicle at Sasol Tembisa branch. on saturday 18/12/2012 I stood on the que like everbody else should when it was my turn to fill up I was told that the pump was on working then I was told to stand on another quee when I complained why I took them 10 minutes to inform me that their pump was not working, one said it is not his duty to tell me but his supevisors. I asked for the so called supervisor and his name was Jackson and I asked him why there was no sign that says pump not working his response was the company does not put signs to inform the customers about the problems they are encountering and am not special to him since I was the only customer who complained about the pumps and next time I have a problem I should go straight to another filling stations since there is plenty of them in Tembisa. the incident happened at 18h00. Does sasol care about their customers or do they take their staff members for customer service training? only sasol can answer that...

Last night i went to the garage to buy airtime i specifically asked the lady for 8ta airtime to the value of R140 i said 8ta to avoid the whole telkom mobile and landline confussion only to find that when i got home she had sold me the the R100 worth of landline and R40 worth of mobile airtime i had to again walk back to the garage when i got there she accused me of asking for the land line and mobile airtime when i specifically asked for 8ta i never said telkom at any given moment the were 3 people in the booth when i bought the manager or supervisor included who both claim they saw me when i came to buy but they didnt hear what i bought the funny thing is you have to shout when you buy at that booth when i came back the manager guy known as jamane was gone when i told the lady that i said 8ta she started shouting and pointing fingers at me when i told her she should not talk to me like that cause im a customer she said she doesnt care if im a customer i had to walk to the opposite garage to find the manager to come and assist me because the lady refused to call him telling me they will only attend to my querie in the morning when the managers come that was past 8 pm i came back with jamane who started defending the cashier and refused to assist cause he claimed hes heard 3 stories i asked him why would i walk at night from Zola a dengerous neighbourhood to come be airtime for a phone that i dont even have he gave me an arrogant look and even had the guts to tell me that they had to call him from far in Zola where i stay to waste his time so i figured his time is important than that of his customers i had to leave my airtime there cause he also told me he will help me the following day0817305075 is my contact

Disgusted with Sasol, Kingsways, Springs. This is the Sasol on the left hand side of the road when entering Springs from the N12. I have had nothing but appalling service from this petrol station on several occasions. Once again when filling up at this garage the petrol attendant messed petrol on my car. this has happened on various occasions. He did not even bother trying to rinse it. When I spoke to him he just took some of the toweling paper and tried to wipe it. You could actually see the red paint of my car staining the white paper as the polish was obviously removed from my nice shiny car. I said to him that actually need to rinse it off so I did it myself eventually. I then put the toweling paper down next to the pump. I had also checked my own oil as this was not offered to be done for me. I also put the toweling paper next to the pump. I also tried to pump my own tyres and found the useless gauge said my tyre was at just over 1. I knew this was rubbish so I asked for another gauge and suddenly the same tyre was 2. this is a norm at this garage. Annoyed once again and frustrated with the pathetic service I just wanted to pay and go. i was also told to sign my credit card slip which I never do elsewhere as my pin is my signature. I was then approached by another attendant who instructed me in a rude manner to pick up the pieces of toweling paper I had placed next to the pump. When I approached the manager on duty to explain this nonsense we had all the petrol attendants around him and all sticking together as if I was the problem at this garage. He left them to shout at me and did nothing! I called the owner and he was also pretty unhelpful. I asked him to call me back but he said he could not and said I must talk on my phone. I explained the entire story on my cell at my cost as this is the service this garage offers. He said he will deal with it but this garage has just gone to the dogs and nothing is ever done about anything. The service from the attendants is the worst, the air never works properly and the management and owner also does not seem to care. In fact i was told once by them that I should not return. The owner once even started to get a bit physical with me and tried to push me towards my car when i complained about similar incidents before. I will continue to come back here and will continue to complain and until I get this garage right. I will not allow this to happen.

Good day

On the 2nd October 2016, I took my car to the Sasol Silverton Carwash. When I returned to pick the car up, I noticed that my windscreen had a crack, as per attached pictures. Upon enquiring from the carwash staff and supervisor, no one knew what had happened, and they all said the car probably came already having a cracked windscreen. When I disputed that, telling them the windscreen had no crack when I left it, they said they would ask their manager to contact me, as they didn't know what had happened.

On Monday, 3rd October 2016, mid-day, I got a call from the Manager, who said that he had spoken to the garage owner, and he said that such damages happen when a car came in with a chip, due to the pressure of the water machine they used, so the chip would normally expand. He said that I was not the first customer, and that there was nothing they could do to assist me. He further stated that they usually deduct money from the affected staff member, in the event that the damage was done by the staff member, and thus since no one knew what had happened, there was no one they would deduct the money from.

I then requested that he emails their response through to me, and he said he couldn't do that, and would request the owner to respond to me. I waited from then and until today, 17th October 2016, when I went to the garage physically, having received no feedback to them thereafter. When I arrived at the garage, I spoke to the manager, who duly informed me that he had spoken to the owner, who said he wouldn't be able to email me their response unless he had seen the car and assessed it. When I enquired why such feedback had not been given to me, the manager said he had been away on leave, and had only returned to work today. I then asked him to call the owner for me, he went in and came back saying the owner, Mr Siseko Makamba, was busy and wouldn't be able to come out and address me.

Three times, I sent the manager to ask that the owner come out and address me, and he came back saying the owner said he was busy. On the last instance, he came back saying that the owner said I was free to go report the incidence to the police or to claim for the damages from Sasol, as he couldn't help me. Also, the manager changed his story, and said that the supervisor had informed him that the car had arrived with the crack. I then asked him to call the supervisor to say that in my presence. When the supervisor came, he said they did not know what had happened and did not notice whether the car came in with a crack or chip, and pointed to where there was evidence of an initial impact which caused the windscreen to be chipped; saying that there is nothing in their establishment that would have caused that chip. I reminded him that on the day of the incidence, I also pointed to the suspect spot where the crack could have started, showing him that the impact was new.

The manager insisted that such damages happen, and there was nothing they could do, as per what the owner, Mr Makamba had said. When I asked for Mr Makamba's contact details, the manager refused, saying that he was not at liberty to furnish me with those, and that the owner had said that if I called Sasol, I would get all his details, including his email address.

The glaring arrogance and sheer disregard to my problem, showed by the owner, who refused to come address me, left me wondering if indeed this is how Sasol Franchisees, as Sasol Brand Ambassadors, were expected to treat their customers. Further to this, his attitude, left me with a bad taste, and a decision never to support any Sasol establishment in the future, until my issue is resolved. Further to this, I have also posted my complaint on social media and on the HelloPeter website, and I am prepared to go an extra mile to expose such lack of professionalism and courtesy to the public, as my disapprovement and discontent alone will not deter him and make him change his attitude and how he treats his customers.

I am writing this email to lodge a formal complaint with Sasol, as the franchisor and the main business rights holder, asking for an amicable solution to be found. The issue is not about money to fix my windscreen, as I can, and will, lodge a claim with my insurance, but merely as a matter of principle, that the franchisee has an obligation and responsibility towards his customers. Furthermore, to also raise my displeasure with the fact that when damages happen in the establishment, which I am 100% sure has public liability insurance, the employees are victimised and made to pay for damages, from the paltry wages that they are being paid. It cannot be, that such blatant exploitation is left unabated and unchallenged.

Hoping to receive your response soonest.

Regards
Zola

On 27/07/2018 @ 6:20AM at Sasol McKenzie Park for the 2nd day in a row they had no food (no pies, sandwiches, etc.). I confronted them about this and they just picked up their shoulders saying it is still in the oven. Not buying fuel or anything from Sasol again thank you.

I always go to sasol in midrand CNR old Pretoria and leroux and half the time they are out of petrol.

Its such an inconvenience.

I spoke to the manager there and she listen and acknowledged my complaint and the problem they have .

This needs to be sorted. IRS been going on for a while .

Sasol Malanshof. 10 Silverpine ave, Malanshof, Johannesburg, SA

Upon filling my vehicle with fuel and after requesting a tax invoice from the petrol attendant. The attendant proceeded to process the payment after which he told me he wasn't going to give me a tax invoice as per my request.

Good Day,

All the gents and ladies toilet were out of order and all lock. Please look at your hygiene requirements. See the below pictures if I don't see a progress I will excalate it.

Thanks
[protected]

I put petrol in at Sasol N4 Rosehaven North garage on the N4 for R928.68 and they charged me R1528.68. I only received the sms when I got home in Middelburg Mpumalanga. There speed point couldn't print slips. It happened on the 24th December just before 10 the morning I drive a car that doesn't even take R1528.68 to fill up

The toilets at Sasol Broedestroom are dirty and disgusting.

28 June 2024 @18h30