Menu
For Business Write a review File a complaint
CB Credit and Debt Services ScoreSense.com money taken out of my account without my permission
ScoreSense.com

ScoreSense.com review: money taken out of my account without my permission 323

A
Author of the review
10:37 pm EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was scrolling through my bank statement and discovered a charge for $29.95 on December 28, 2010. I had never ordered or authorized any one to take $29.95 or any money from my account.

I have tried to contact scoresense to return my money to no avail. I am tired of these things happening. I have had subscriptions to magazines with money taken from my account despite the fact that I had never ordered any magazines. If you don't check your account, these people get away with it. It's so frustrating.

323 comments
Add a comment
S
S
ScoreSense
Dallas, US
Jul 26, 2016 7:14 am EDT

Hi,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 8PM CST
Saturday, 8AM to 5PM CST
Sunday, 12PM to 6PM CST

We look forward to assisting you.

Thank you,
ScoreSense

N
N
nelly48
Arcadia, US
Jul 26, 2016 7:14 am EDT

free credit report was in e-mail for ONE dollar you could get your credit report. Then Icheck my bank account and scoresense.com had took over $29.00 out of my account without my permission

J
J
janicemc
US
Jul 26, 2016 7:14 am EDT

This company is a SCAM, they took charged my credit card without my consent and then would not reverse the charge.

S
S
ScoreSense
Dallas, US
Jul 26, 2016 7:14 am EDT

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

A
A
Allreadytaken
Ocean Park, US
Jul 26, 2016 7:14 am EDT

somehow this company accessed our (2) bank card #'s in Feb. 2013 and began taking money out, first just one dollar, when that worked it went up to $29.95... on both cards! With reference to a e-mail address that I don't even use except for special applications. They claim that we responded to a request for FREE credit score info. We did not! We missed this on our statement. Now they are giving us the shuffle between "corporate" and whoever answers the phone. I want every penny returned that these scammers have taken from us.

J
J
jenlombard64
Shelton, US
Jul 26, 2016 7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On Dec 13th I went to this site to get my credit score - they said they were free. Most of the way through the process I was prompted for my card info to be charged a $1 fee. I figured it was only $1 but then on Dec 24th I was charged $29.95! There was no indication that there were any other services that were going to be charged for. I have spoken to them & Leroy (ID# 0500597) said that he will pass this along to the accounting dept. I would like to see some recourse in getting my money back.

C
C
citbotl
Four Oaks, US
Jul 26, 2016 7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I found 29.95 had been drafted from my account WITHOUT authorization. I called and talked to a very nice lady who assured me the charges would be reversed. I will keep you posted as to weather I get my money back or not ! I would recommend that anyone having this problem should also contact your bank.

B
B
brenda ducksworth
Chicago, US
Jul 26, 2016 7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i canceled the sevice they continue to collect on my account, when i told them that i was now on a fixed income a could no longer afford it they continue to collect which sent my bank account into overdrft for no funds. they refunded the monies they charged but the overdraft i was still charged. i have been trying to file a dispute to collect the overdraft fee that was caused on there behalf because my bank stated it was not a mistake on there behalf that scoresense was responsible for the return of that fee. i have had no luck in getting this resolve i call and call and i get no hel with this issue

S
S
ScoreSense
Dallas, US
Jul 26, 2016 7:14 am EDT

Hi Brenda,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 8PM CST
Saturday, 8AM to 5PM CST
Sunday, 12PM to 6PM CST

We look forward to assisting you.

Thank you,
ScoreSense

W
W
William Cady
Sacramento, US
Jul 26, 2016 7:14 am EDT

My Bank of America account ...7790 - transaction date 08/24, posted 08/27, has been charged $29.95 ( reference number 3570) by scoresense.com for a an unstated reason. My research has revealed the origin of charge came from Score Sense an on/lilne company operating out of Dallas Texas. I did not order or receive any product or service from this organisation at any time in my life. I
therefore declare that I have been a victim of scam or direct fraud and want restitution as appropriate.

R
R
Reviewer67413
Jul 26, 2016 7:14 am EDT

I have been receiving emails stating that my payment has been denied. I don't recall ordering or giving permission for my credit card to be charged for this service.

S
S
ScoreSense
Dallas, US
Jul 27, 2016 5:38 am EDT

Hi Kathy,

If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 8PM CST
Saturday, 8AM to 5PM CST
Sunday, 12PM to 6PM CST

We look forward to assisting you.

Thank you,
ScoreSense

K
K
kathy pansy
Neenah, US
Jul 27, 2016 5:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I never authorized this withdrawal and don't even know what this is and I certainly did not use it for any means, pleas refund my money of $29. 95 or you will be reported to authorities for further action!

S
S
sdjames16
Chicago, US
Jul 27, 2016 5:39 am EDT

Look at the terms and conditions, its no dought that score sense does not disclose this information for a reason because then people would actually do this. In their terms and conditions is does say if you do not call and cancel your free trail before the free trial is over, you will be charged monthly. I've learned my lesson and that is READ the TERMS AND CONDITIONS! BECAUSE LITTLE SNAKES LIKE SCORE SESNSE WILL TAKE TOTAL ADVANTAGE!

7. In order to use the Sites and the Services, You must provide the following information:
You must provide valid debit or credit card payment information at time of enrollment in Subscription Services, or at the time of purchase of Transactional Services. We will verify your debit or credit card information before processing your order, including performing an authorization in an amount up to the stated monthly membership fee for all Subscription Services, and/or all fees associated with the purchase of Transaction Services. The authorization amount may count against your debit or credit limit. For Subscription Services which include a free-trial period, if you do not cancel your free trial within the free trial period, you will be charged at the monthly rate in effect at that time for the Subscription Services for which you enrolled. Your debit or credit card (including, if applicable, as automatically updated by your card provider following expiration or change in account number) will continue to be charged each month at the applicable monthly rate unless and until you cancel the Subscription Services. IF THE SERVICES YOU CHOOSE INCLUDE A FREE-TRIAL PERIOD, YOUR FREE TRIAL PERIOD IS MEASURED IN 24-HOUR DAYS. FOR EXAMPLE, IF YOU SIGN UP FOR A 7-DAY FREE TRIAL PERIOD AT 10:00 A.M. ON MARCH 1, 2010, YOUR FREE TRIAL PERIOD WILL EXPIRE AT 9:59 A.M. ON MARCH 8, 2010.
You may be required to provide your social security number and other personal information, such as previous addresses, employment, and other names, so that your identity can be verified in order to use some Services.
You must provide true, accurate and complete information about yourself as prompted by the applicable form(s) for the Services and, for Subscription Services, to promptly update your information if and when it changes. If you provide any information that is untrue, inaccurate, or incomplete, or we have reason to believe that such information is untrue, inaccurate, or incomplete, we reserve the right to terminate your subscription or void your transaction.
8. Important Information regarding your authorization to charge your credit or debit card
BY SUBMITTING YOUR ORDER, YOU AUTHORIZE US TO CHARGE YOUR CREDIT CARD OR DEBIT YOUR BANK ACCOUNT THE STATED ENROLLMENT OR TRANSACTION AMOUNT AND/OR PROCESSING FEES AND FOR SUBSCRIPTION SERVICES ONLY, THE STATED AMOUNT PER MONTH AFTER YOUR FREE TRIAL HAS EXPIRED. Your enrollment in Subscription Services will continue month-to-month unless and until you cancel or we terminate your enrollment. If you purchase additional Services, they will be billed to the debit or credit card provided to us during enrollment.

S
S
ScoreSense
Dallas, US
Jul 27, 2016 5:39 am EDT

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

S
S
ScoreSense
Dallas, US
Jul 27, 2016 5:39 am EDT

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

G
G
Gbunn998
US
Dec 06, 2017 8:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of ScoreSense

I didn't have knowledge that you were taking 39.95 from my account which caused other problems for me. I have cancelled the account and want my money refunded or I will contact a lawyer

S
S
sdjames16
Chicago, US
Jul 27, 2016 5:39 am EDT

This really sucks but it says right in their terms and conditions what exactly they will do if you do not cancel your free trail within the free trail period ( in bg bold letters) ive learned my lesson. read the damn terms and conditions because little snakes like score sense will completely take advantage.

7. In order to use the Sites and the Services, You must provide the following information:
You must provide valid debit or credit card payment information at time of enrollment in Subscription Services, or at the time of purchase of Transactional Services. We will verify your debit or credit card information before processing your order, including performing an authorization in an amount up to the stated monthly membership fee for all Subscription Services, and/or all fees associated with the purchase of Transaction Services. The authorization amount may count against your debit or credit limit. For Subscription Services which include a free-trial period, if you do not cancel your free trial within the free trial period, you will be charged at the monthly rate in effect at that time for the Subscription Services for which you enrolled. Your debit or credit card (including, if applicable, as automatically updated by your card provider following expiration or change in account number) will continue to be charged each month at the applicable monthly rate unless and until you cancel the Subscription Services. IF THE SERVICES YOU CHOOSE INCLUDE A FREE-TRIAL PERIOD, YOUR FREE TRIAL PERIOD IS MEASURED IN 24-HOUR DAYS. FOR EXAMPLE, IF YOU SIGN UP FOR A 7-DAY FREE TRIAL PERIOD AT 10:00 A.M. ON MARCH 1, 2010, YOUR FREE TRIAL PERIOD WILL EXPIRE AT 9:59 A.M. ON MARCH 8, 2010.
You may be required to provide your social security number and other personal information, such as previous addresses, employment, and other names, so that your identity can be verified in order to use some Services.
You must provide true, accurate and complete information about yourself as prompted by the applicable form(s) for the Services and, for Subscription Services, to promptly update your information if and when it changes. If you provide any information that is untrue, inaccurate, or incomplete, or we have reason to believe that such information is untrue, inaccurate, or incomplete, we reserve the right to terminate your subscription or void your transaction.
8. Important Information regarding your authorization to charge your credit or debit card
BY SUBMITTING YOUR ORDER, YOU AUTHORIZE US TO CHARGE YOUR CREDIT CARD OR DEBIT YOUR BANK ACCOUNT THE STATED ENROLLMENT OR TRANSACTION AMOUNT AND/OR PROCESSING FEES AND FOR SUBSCRIPTION SERVICES ONLY, THE STATED AMOUNT PER MONTH AFTER YOUR FREE TRIAL HAS EXPIRED. Your enrollment in Subscription Services will continue month-to-month unless and until you cancel or we terminate your enrollment. If you purchase additional Services, they will be billed to the debit or credit card provided to us during enrollment.

T
T
taken advantage of in florida
US
Jul 27, 2016 5:39 am EDT

Recently widowed, I thought I should check my credit report. Saw a little ad for free credit report from all three major agencies. Since I don't expect people to want to take advantage of you and rip you off, I made the mistake of trying it. Well I was amazed at how wrong I was. Please, read the fine print and don't ever give any of these scam places a credit card number. I didn't understand that my account would be charged $29.95 if I did not cancel withing 7 days and was so glad that I did cancel before they were able to steal anymore money from me. How these places stay in business is beyond my imagination. Someone should really do something to put them out of business. Deceptive advertising should be their name.

T
T
thelma griffith
US
Aug 26, 2016 5:42 am EDT

you taken money from my account without permission so put the $39.95 back into my account or my attorney will be contacting you .i will not call you every month . so i expect the money back into my account 9-1-16.

D
D
DepK
US
Dec 01, 2017 2:10 am EST

Same thing happened with me. Saw the charge and that it was pending. So I'm going to call the bank to see if I can stop it plus call scoresense and cancel the account. Lesson learned and never again!

G
G
Gbunn998
US
Dec 06, 2017 8:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

They took 39.95 from my account and they need to put it back or i will contact my attorney

H
H
hammock
US
Apr 16, 2018 11:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

score sense has gotten twelve months of my money, cant get it back they say signed up for a dollar and ended losing, they need to be reported to better business bureau, they are cons sad to say we need to put them out of business permanent. need to spread the word, to all that score sense .com are crooked

B
B
Bill Brame
US
Jan 05, 2019 7:30 pm EST

This site tricks you into getting a membership after getting a free credit check. i paid over $60 dollars before finding out that they were charging me.

A
A
Andreina Y Alfonso Dolorez
US
Apr 28, 2019 2:32 am EDT

Please help me I don't now how the beak they are and I whant my money now ASAP please help me out I really need that money they are scammers and Iam tired of them

View 0 more photos
J
J
Judy Smith Stage
US
Apr 30, 2019 10:53 pm EDT

I am tired getting billed every month for a service I no longer want or need and I really cannot afford these payments. Please stop charging my bank account as I no longer want or need this service. Thank you, in advance, Judy S. Stage.

K
K
KMHepworth
US
May 14, 2019 6:10 pm EDT

RIP OFF ALERT! Scoresense is a rip off company. I was one day late in canceling my account and the guy on the phone actually SCOLDED me and then kept the entire month's payment. DO NOT USE THIS COMPANY. They charged $29.95 for a service my credit card and banks offer for free.

J
J
James Box
US
Aug 31, 2019 9:42 pm EDT

Somehow this company scoresense took $29.95 out of my account and I want my money back asap!

Now my account has a negative balance, and I'm being charged money for taking money out of my account without my authorization!

I need someone to do something asap! I'm tried of these scammers taking money from me!

O
O
Odaliza Rivera de Ayuso
US
Sep 29, 2019 8:52 am EDT

So apparently as of September 23 I had money taken out of my account and I gave no authorization to do so. I want my money back I don't understand why this continuing to happen to so many people. They say our accounts are safe but then again this happens. And it happens with the stupid magazines too

S
S
Stacie shelby
US
Oct 26, 2019 8:33 pm EDT

A debit of 29.95 was taken out of my checking account on 9-23 and I didn't authorize it. I want my money refunded or I will take legal actions. I have your address and police as been notified.

View 0 more photos
U
U
user2095662
US
Nov 05, 2019 5:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

You have scammed. The wrong person my dad is a lawyer... And after going to my bank today if the monies isnt returned the $29.95 were pressing charges.

F
F
Francisco agredano
US
Nov 07, 2019 1:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi my name is francisco agredano I am not authorize this program and us charged me 29.95 of my bank account

View 0 more photos
E
E
Ed Strander
US
Nov 25, 2019 1:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

You say I signed up for something last Jan., but I did no such thing. I will be disputing your charges with my credit union.

G
G
Georgette Bush
US
Dec 08, 2019 3:47 pm EST

On November 30 $19.95 was taking out of my account without my permission I expect it to be corrected call [protected]
Sincerely
Georgette Bush

D
D
Djuna McLeod
Mount Holly, US
Aug 16, 2022 4:45 am EDT

I was aware of signing of this service. My intention was to get a free credit report and woke up this morning (8/6/22) to a debit of $29.95 and was completely surprised. I contacted the company about the misunderstanding and they canceled the membership but denied my request for a refund.

L
L
Lakendra Hicks
US
Sep 12, 2022 3:23 am EDT

I didnt authorize this either. So you all just taking people money for you all personal gain. I am suing yall. I want my money back

R
R
Rich Buster
US
Sep 20, 2022 7:06 pm EDT

On checking my statement at the bank I noticed that this company has been taking $19.95 per month from me via my credit card. I have never authorized them to do this nor have I ever heard of them before.

G
G
Ghost4806
Nov 05, 2022 3:02 pm EDT

They took money off my card without permission last night and I didn't even know till this morning

View 0 more photos
M
M
Mark Pittman
US
Dec 03, 2022 5:21 am EST

I never signed up for this service. I never authorized this company to access my bank account. CHECKCARD OTL*SCORESENSE.CO [protected] ON 11/25

Debit -$29.95

R
R
Rahul Pratap Singh
US
Dec 12, 2022 8:19 pm EST

I was charged on my card without any approval information or mail. I want my money back. Also, by California law, I can get a refund on my purchase if I cancel the service before the period ends.

J
J
John Pintozzi
US
Mar 07, 2023 1:52 pm EST

I'm another victim of scoresense raiding my bank account without authorization.

I NEVER signed up for their services.

So the obvious question is "How are they able to do this at will, with no legal consequence"?

They've stolen $Millions, and seem to have no legal accountability.

More ScoreSense.com reviews & complaints

ScoreSense.com - unauthorized credit card charges 79
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - took monies off of my credit card 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - false practices 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - fraud 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - still being billed on a closed account 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - beware — they do not display all their info on the web 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - unauthorize charges 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - unauthorized charges to my debit card 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. ScoreSense.com Contacts

  2. ScoreSense.com phone numbers
    +1 (800) 972-7204
    +1 (800) 972-7204
    Click up if you have successfully reached ScoreSense.com by calling +1 (800) 972-7204 phone number 0 0 users reported that they have successfully reached ScoreSense.com by calling +1 (800) 972-7204 phone number Click down if you have unsuccessfully reached ScoreSense.com by calling +1 (800) 972-7204 phone number 0 0 users reported that they have UNsuccessfully reached ScoreSense.com by calling +1 (800) 972-7204 phone number
    Customer Care
  3. ScoreSense.com emails
  4. ScoreSense.com address
    4447 North Central Expressway, Suite 110 PMB 406, Dallas, Texas, 75205, United States
  5. ScoreSense.com social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024