SCS review: Sofa delivery

Bought a sofa from SCS. The service in the showroom was great. Salesman was polite and very helpful. Delivery was organised for 21st September 2023. I receive an email, and SMS, telling me that it would be delivered as scheduled. Morning of the 21st I receive a message saying it will be delivered between 10:15 and 10:50.

Delivery centre calls at 10:34am, 19 minutes into my delivery window, saying that they won't be here today and that it's going to have to be tomorrow or next week. They can't do weekends as Aberdeen is too far out of the way and I will just have to arrange to be home on another work day.

Girl on the phone seemed totally oblivious to my rather clear annoyance and did not seem to understand that I cannot simply work from home whenever I feel like. She was very rude and flippant on the phone and told me to "have a nice day" before abruptly hanging up after I told her how unprofessional it was to wait till the delivery window before calling me.

To say this has soured the experience would be an understatement. If there is somebody on the delivery crew who is ill why not inform me earlier instead of waiting till the delivery time. At least I could have made arrangements around work to cater for having to stay home another day!