Sears
Reviews and Complaints

Seems Sears has no interest in servicing Nordictrak Treadmill once warranty has expired - incredible run around, Sears only wants to sell parts (even when we don't know what's needed) ...and then when they can't sell you parts, they shift you off to an independent repair service whom Sears says is part of Sears - which it isn't. So Sears, please change your advertising as you do not service what you sell.

The quality of service from SEARS has deteriorated dramatically over the last year or so. I believe I have never had such bad service from any company in the USA. I have a service contract with them, and I try to get my Heat Pump unit fixed - sold a few years ago by SEARS - since January! They could not figure out what is wrong with the unit on the first visit, and the consecutive visits they canceled and rescheduled already FIVE TIMES! Their technician told me confidentially that they laid off everyone in the region except him, and since he has no clue how to fix the unit they keep cancelling and rescheduling the service call. So my advice to everyone - STAY AWAY FROM SEARS.

Bought glasses with scratch resistance, glare resistance and now there are several blurry patches in the coating on the inside of the glasses.

Sears optical blamed me for causing scratches, but there are obviously no scratches. They offer no refund or replacement.
Better go to a different shop next time.

We contacted Searshomepro to look to reface/replace our kitchen cabinetry in a small bungalow home. We were supposed to get a 60 - 90 minute consultation with an architectural drawing and estimate at the end. The field manager stayed in my home less than 30 minutes. The quote we received was ridiculously high ($13, 000 when 3 others have quoted it for about $5, 000) and the quote was an estimate written on his business card. Poor service seems to be a theme for Searshomepro!

I bought a Nordictrack x7i incline trainer Feb. 16th 2010. My first one came the following Tuesday. The delivery team that came out broke the machine. It clearly states on the manual do not use power tools to assemble, and what did the guys do? Grinded their power tools and broke all kinds of pieces. So I called the store and told them what happened and they said they would have a new one sent right away. Well I received another one that was broken around the screws around the end caps of the frame. Called again and I keep hearing we will order a new one. Needless to say I am on my 7th one no one gets back to me except to tell me we have ordered another one. The 6th one I received was not even the model I ordered. I thought about just getting my money back but now its about principal of it now. How can sears get away with something like that? I think I may have to consult a lawyer because everyone I have dealt with is a complete idiot. Don't ever buy anything from sears they are rude and treat you like anything that goes wrong is Your fault. I will never again buy from them, and will probably spit on any sears store I come across.

Sears Canada has a serious problem with communication between the company and customers who require service and resolution of issues.

Upon examination of my visa statement, I noted a double charge for a part I ordered by phone and picked up at the Edmonton Parts/Service Center.

February 16th I order an agitator brush for an upright Sears vacuum. I'm told I have to leave a credit card number before they will ship it to Edmonton. The part is supposed to arrive on February 19th. I explain the soonest I can pickup the part is on February 23rd and that I'm coming from out of town 1 hour. She says that's fine.

I go into the Edmonton Parts/Service Center February 23rd only to be told the part is not in yet. I explained that the order was confirmed to arrive on the 19th and that I also told the order desk that I wouldn't be in until the 23rd to pick it up. He goes to the back again to see if he can find it. Still no luck. Then a co-worker over hears the problem and starts to help him and goes down some other isle only to find the part is in. He says that'll be 49.34 cents. I explain that I had already given my credit card number and believed that it had already been paid for he. I was told that it was not paid for and that before I could take the part I would be charged the amount on my card. So the clerk swipes my visa and riings through the charge.

A few days later, I check my online banking statements and notice that not only was I charged the 49.34 on February 23rd when I picked up the part, but I was charged a second time on February 26th. I called Sear Canada only to get the royal run around and am told it's my problem and that I'll have to go back to the Edmonton Parts/Service Center to get it corrected. Like hell!

Today, March 17 once again, I'm on the phone to see why my visa has not been credited the extra charge.

1. Called [protected] National Service center tells me to call someone else.

2. Called [protected] Sears Parts tells me to call someone else.

3. Called [protected] Sears Parts Return tells me to call someone else.

4. Called [protected] Sears Edmonton Parts/Service Center.

The phone has been ringing for 10 minutes so far with no answer! What an effing joke! Since when is it up to customers to resolve Sears screw ups? This should have been handled promptly and immediately, instead I find myself asking Sears for a kiss, cause I'm seriously getting shafted!

I went in for a front-end alignment @ 8:20 A.M. ON 3/13/2010. Once my car was evaluated, I was told that I needed upper ball-joints, front shocks, and rear oil seals. I opted to get the shocks and rear oil seals replaced. My vehicle sat for extended periods of time with noone working on the vehicle once I authorized the shocks and oil seals be replaced. I finally decided to just get my vehicle and leave (12:15 p.m.), and asked that my tires be replaced on my vehicle and I would leave. The Manager asked me if I would stay and he would get someone to start working on my vehicle.? I agreed and work began on my vehicke and lasted for @ twenty minutes and it just sat again. This went on until I again inquired about the time that it was taking to repair my vehicle and work would resume. There were several other customers who were being subjected to this kind of treatment and we all were amazed that workers would treat customers like that. This game continued until my vehicle was finally finished and I was able to leave at 4:40 p.m. I wasted my entire Saturday at your store getting two simple repairs made. As a result of this kind of treatment, I will never use that store and possibly none of yor stores for automotive repairs again
I am writing to save someone else from the type of treatment that I was subjected to by inconsiderate workers at your store.

I called Sear Repair Service to have a technician come out to fix my dishwasher. They gave me a time of over two weeks before they could get a repairman out. The day before the schedule day of repair, I received an automated phone message that the repairperson would be out the next afternoon. They day of the scheduled service, I got a call from a serviceman at about 1 PM telling me he would be out in about 20 minutes to repair my washer, I said that it was a dishwasher and he relied that he did not do dishwashers and that would have to be someone else, he said he would check with dispatch and have them call me in a few minutes, I waited an hour and a half and no one called, I called the repairman back, he said that he had spoken to the dispatcher and she was to have called me right away. Waited another half hour but still no call. I called the Sear Customer Srvice to complain and was told they appologised for the error, however, they could not get anyone out to fix my dishwasher for another two days. I am not happy!

We bought a refrigerator from Sears in 2005. On Monday, July 6 this refrigerator stopped working. We called Sears about getting some one to fix our refrigerator. They said your warrenty is out, so you will have to pay for repairs. We paid $260 for repair service and 1 year extended warrenty. We were told a repair person would be at our home on Tuesday, July 7. After waiting most of the day, we called Sears to find out where the repair person was. We were then told the repair person would not be coming to our house until the following week on July 14. I don't know about anyone else but we needed our refrigerator repaired now, not in a week. Needless to say they gave us the run around on the phone. We asked for our money back. We lost all the food in the refrigerator. Now we are going to have to buy a new refrigerator. This refrigerator was less than 5 years old and should not have stopped working. We were treated badly by Sears and lied to. When we called customer service to complain, they were insincere about the whole thing and told us to file a claim on our home owners insurance. This is not how you do business and this in not how you treat customers. I am telling everyone that I come in contact with how bad Sears treated us, and to not buy anything from Sears.

I was in Sears at the LaVale, Maryland location with about $100.00 worth of Craftsman tools in my hand. I needed 2 metal toolboxes and asked the associate to please open the box so I could look at the toolbox since there were none on display. The associate refused saying that they were not allowed to open any boxes. I went to the store office and spoke to the store manager. To my surprise, the manager sided with the associate and refused to open a box with a simple toolbox in it so I could look at it. I told him there was no difference opening the box now or me buying and returning it. He still refused. My point is, if this is Sears customer policy, I will shop elsewhere. I put down all the tools I had in front of the manager and told him that he just lost my business. I went to Lowe's accross the street and purchased Colbalt brand tools and two toolboxes. Because of this incident, I will never, ever buy from Sears again and I am sure telling every person I come accross about my bad experience at Sears. It is a shame that the employees and managers at Sears could care less about the customers. Had they opened a simple box for a customer, they would have had a $180.00 sale. Now they lost a customer for life.

I bought 2 tires for my bmw 525i in march 21 2009 from palm beach sears. And I had a noise from the tire after one year. I went to sears in boynton beach because palm beach sears was closed business. I explained the situation about tires worn out and make noise while I drive 40 miles per hour. I talked to the manager dana taylor and explained to him. He said I have no warrenty although it says it has 60000 miles warrenty. He told me your tire is bad because your suspension is bad. I told him I can prove that my car suspension is good. He was very rude behavior and not resfect for customer. I thought I was treated very poorly and I felt very upset. I dont think dana taylor is qulified manager for auto center. I hope you can response me as soon as possible.

I attached original receipt.
Here is my number [protected]
Email. [protected]@hotmail.com

6567 spring meadow dr
Greenacres fl-33413

Do not ever buy anything that may require parts or service from sears canada!

Sears parts dept edmonton sucks!

Need a needle seat for sears lawn mower

No longer available, parts guy says well it will be in carb repair kit.

So it is ordered and paid for told it will be in, in a week and they will call me when it comes in.

Number 1 complaint
No phone number to call to see if parts ordered
Have arrived as they were supposed to be in 2 weeks ago and they were supposed to phone when they arrived and they haven't

Link from internet gives a local phone number for sears aprts department edmonton
http://www.profilecanada.com/companydetail.cfm?company=2049793_Sears_Home_Central_Appliance_Edmonton_AB

States here the phone # is 447- 8000 called this number 3 times no one answers
Called the 1- 800 number only to be told "well the parts should be there"
But they could not guarantee that they were at the parts dept in edmonton.
Make a trip 45 minute drive to the parts dept they can't find my parts finally after 15 minutes she finds the parts. No needle seat in the carb repair kit.
Asked the clerk do you have a phone # here no they don't

Quick to sell products

But don't expect them to stock any parts!

Top of the line high efficiancy furnace purchased and installed by sears!
This is my friends and I am looking after the house as they are away on a holiday!

Furnace service call to sears

Listed in the edmonton phone book under
Sears furnace sales and service call [protected]

How can I help you well this is not the furnace dept
What number are you calling I am calling the furnace sales and service number listed in the edmonton phone book
She gets rude and ignorant with me.

I finally get a number [protected]
Which belongs to the custom draperies division of sears according to the edmonton phone book

No heat in the house tuesday @ 2pm called sears

Asked for name : robert xxxxxx
Address: 875 xxxxx ave
Postal code : t8_ - xxx
Phone number : 780- xxx-xxxx

Told furnace is under warranty till 2014
Service man will be out within 24 hours

Wed @ noon

I call sears service to find out when this service person is coming no heat in house -6 celsius outside

Asked name robert xxxxxx
Address 875 xxxxx ave
Phone number 780- xxx-xxxx

The person I am talking to will get ahold of the service person and have them call me right away

Wed @ 2pm

I am calling sears service department again 23 hours no heat in house

Asked name robert xxxxxx
Address 875 xxxxx ave
Phone # 780- xxx-xxxx

Talked to frado he tells me there is no service request made for that phone # at that address

Note : in all conversations when asked for the name of the house owner I give robert xxxxxx

After 15 minutes of holding on the phone they have found the repair request under the wifes name her name was never mentioned in any conversation!

So now we have found the repair order and it is 2:15 23 hours and 15 minutes the house has been with out heat!

They will prioritized the service request and get some one out as soon as they can, but no time frame is given.

Wed 2:30

I call national customer service centre for canada [protected]

I tell them the problem I am having, her reply to me is well we don't have any tech's in that area and therfore have to contract out the work
A friend who works at sears tells me they have 3 tech's on sears payroll but they are just pencil pushers

So because it is contracted out it could be 48 hours before I get a service person I am informed

Wed 2:45

I then get a call saying that the service call has to go thru calgary call centre which is slated for friday!

Are you people for real?

4 days with no heat in the house

Get real sears service department oh sorry I mean sears non service department

Wed 3:02
Call comes from contractor inquiring did I have a service call request in

As they had a call from sears wanting to know why the service call had not been made yet?

And would the repairs be cash or credit card what it's under warranty?

Sears neglected to inform the contractor of this minor detail!

The contractor not having recieved a service call request from sears
Does not know that there is no heat in the house now for 24 hours!

Contractor said he will be there in 25 minutes and was there in 25 minutes

Furnace fixed by 4:30 pm on wed by the contractor awesome guy

My niece bought a sears washer and dryer had sears hook up everything

Find out 6 months down the road that they vented the dryer thru the furnace

Good thing the house didn't burn to the ground

She talked to management at every level of sears
And she may has well taken her head and smashed it against a cement wall
Because she never got 1 ounce of satisfaction from sears never mind an apology!

A friend who actually happens to work for this loser company
Ordered a dishwasher part 3 months ago was supposed to be in edmonton parts dept in 1 week they are still waiting!

Washing and drying dishes for 3 months for a family of 6 sucks!

Boooooooooooooooo sears shame on you!

Sears

Never ever will I go thru all this bullsh_t again

I would not buy a pair of socks from you never mind a major appliance

Consumers of canada be very aware of buying anything from "sears"

Warning: scam re sears warranty period for appliance repair. Sears offers a 1 year warranty on an appliance repair if you pay up front when you call for service. I called on 10/19/2009 and paid with a credit card. The repair was made approximately 4 weeks later and the repairman told me the warranty started from the day I set up the appointment rather than the day he installed a part and repaired the dishwasher. A letter to sears executive offices resulted in a voice message on my phone that said the warranty started the day I called and paid for service. I was not informed of this policy when I agreed to this program and they still have not answered my question regarding what exactly are they "warrantying" prior to the repair being made.

I have been purchasing Sears products for 30 years...this is the worst experience. Purchased a Kenmore 1hp Food Disposer (model #[protected] Serial # [protected]) and the following day had a 3rd party plumber installed it. The item was defective from the outset and I immediately called the Sears Warranty group they sent a technician who confirmed the lemon product. The nightmare starts now...2 hours on the phone with 6 different people and everyone kicking the can down the street...the result is that Sears will not pay to reinstall they will just replace the product...so for a defective item which is decidedly a LEMMON that I never used I will have to pay for re-installation charge...My advice is to not purchase any Sears product unless you intend to have Sears install it for you...unfortunately they do not say that in any of their documentation on the internet...As a result I will never buy a Sears product...

A few weeks ago i had my oil changed at the above sears. yesterday when i go to my car oil was all over my garage., and oil cover. thinking i had a leak i went back to sears. i was told that i had no leak. that the mechanic had not taken the oil cover off. he let the oil run in it then tryed to bend it to drain the oil out. there was enough oil left in the pan to leak in my garage. i have no idea how much oil is on my undercarriage. i would like to get my undercarriage and my oil pan cleaned by sears. at no expense to me thank you

I have a ge refrigator model psc23p ssa ss serial number fa422033 which I purched in oct, 2006.in the past few months I had to call for repairs six-seven time, parts are replaced and within two - three weeks the same problem starts again. The ice maker starts to leak inside the freezer and does not make ice.

What I want is a perment fix to the problem or have the refrigrator replaced.

I have been a loyal customer for many years and pay cash for all of my appliances.

Hoping to hear from you soon!

I booked an on-line service call date for a 8-12am appt, Received a confirmation via telephone msg. The repair man never showed up or called to confirm his time of arrival.

The Maytag refridge - side by side - has been leaking water and this is the 3rd-4th time that they are looking at it.

The ice machine is still broken after being looked at 2x prior.

We called Sears Appliance (Kenmore) for solving a problem with the Sears Kenmore side by side refrigerator ice bin with a crusher rusting. They recommended that I get a technician at home to look at it. I asked for not only a replacement part also a recall on this ice crush bin that is collecting rust. This rust is in direct contact with the ice that is collecting on it. We are drinking rusty water and other drinks when we deliver ice.

Sears brushed me off with the solution request, sent me the wrong part, charged me for shipping ($22 standard shipping and did not return the shipping cost when we returned the plastic part they sent us instead of rusting metal crusher part we requested on the phone.)

Kenmore needs to take this seriously and not only replace these parts but also replace them with a better solution not the same rusting system.

I asked Sears to come and service a dishwasher they installed 4 years ago. The repairman said the dishwasher was fine but plumbing bad. I then had a plumber come and check the pipes all the way back to the unit. He found the check valve installed with the machine 2" from the dishwasher was broken and stuck in the shut position. When I called Sears to complain that their technician had not checked the dishwasher's own check valve or hoses, they said they don't service the hoses or check valves but only the machine itself -- even if they installed the device. They did not disclose to me that they would not check the check valve or hoses prior to the repair or I would have probably called someone who could everything. Now I am out $135 to Sears and a bill to the plumber. Caveat emptor! Some repair companies might not disclose what part of your appliance they will or will not service!

It has been over a month and my glasses still have not arrived. I have e-mailed the main company and received no response. The store has not once called me, I have always called them. They were scheduled to be here 5/1 and it is now 5/24. My warranty will be over before I get my glasses. I have been given two different excuses why they are late. I am very angry and took my husbands glasses elsewhere and he's got his back!