Sears
Reviews and Complaints

I ordered some exercise machine parts from them. They were shown to be in stock when ordered. They arrived months later. I am in the exercise parts business and can still use the parts, however, these parts are now purchased from a more reliable vendor (which could be almost any other supplier). I will never place another order with Sears. My experience is that almost every item they claim to have in stock is not. What a sad ending for a once great company.

I see why there closing all of the stores

Called the 800 number for a part. They sent me to a store in Albany NY, 40 miles from my home. The store was no longer in business. Called back and was promised a $25 gift card for my trouble. Never received it, can't even get the idiots at Sears to admit that this even happened. NEVER USE SEARS FOR ANYTHING, THEY ARE IDIOTS!

why was i shipped a filter MWF i did not order...rosemarte miranda [protected]

We paid about $600 for a top line dishwasher and while we got a good deal on it and were very pleased with it the design of certain parts was faulty and soon we had to baby the top rack so it would not fall on top of the dishes on the bottom rack. After talking to the local Sears store that we purchased the dishwasher at I opted to order the parts and fix it myself. Talking to the Customer Service there we looked up the part and he followed the suggestions to the tee. It looked like you needed to order the parts individually instead of a full set but what was not clear was that it came as a set. Imagine our slight annoyance when we opened the two small boxes and saw two of the same sets came the same day and taped together. Now after installing one full set which I admit was a whole lot easier than I had thought it was going to be we still have one full set... that we don't need and would like to return... but where and exactly too whom? The return address on the label says IRC 8961, 1500 Roe Street, Dallas TX 75215 yet to search for that I am seeing complaint page after complaint page... I am old school you order a part at a store and if you get either a defective part or you get an unneeded part you return it to the store. Not so now you order it at the store on a site where even the workers cannot really understand the directions on the internet and you end up getting extra you cannot take them back you have to send them to whomever when you find them. Looks like I will be complaining on Facebook that is sure to get Sears attention no one likes to look bad on social media! Sears some of your products and your prices are great well mostly but wise up and what the heck is with they no cash policy... the salesman took my cash put it on a card then ran the card. Seems like a lot of work instead of just taking cash and making change... shoot I would have given him exact change instead of him having to search for it. Making it way too complicated.

I ordered mower blades for my Sears riding mower and a belt for the mower deck. I received the blades, they didn't fit the mower deck. I never received the belt for the mower deck. So far I'm out 60 some dollars have blades I can't use and no belt for the mower deck. I'm exploring all recourses that I have. There is not a phone number to call to try and trace your order.

I ordered a part from Sears Parts Direct... paid the premium cost to have it shipped upon the date of arrival the part did not arrive...i waited a day later and the part still had not arrived... i called and they stated that the part was not going to ship until 20 days later! can you believe that?!?! after I said i'd like to cancel the fact they said they could not cancel the part... my issue was.. why then did you not call me, or email me or get in contact with me by any other manner. ..THEY STILL REFUSED TO CANCEL MY ORDER! PLEASE DO YOURSELF A FAVOR AND DO NOT ORDER OR DO BUSINESS WITH THIS COMPANY... THEY ARE A FRAUD! AND DO NOT KEEP THEIR PART OF THE VERBAL CONTRACT! DON'T BOTHER TO ORDER BECAUSE THEY WILL MORE THAN LIKELY NOT HAVE THE PART AND IF ITS A PART YOU DESPARATELY NEED...FORGET IT! FORGET THIS SERVICE AND GO WITH ANOTHER COMPANY!

very poor customer service relations you call them they cant tell you nothing or tell you to call another number an it seems to be a circle of excuses an no answers to your questions i wouls advise never deal with them go else where for parts

DO NOT BUY FROM SEARS PARTS DIRECT. I wish I would have come to this site sooner. I am currently experiencing the same headaches and time wasted as everyone else. They sold me a part that I found out NO LONGER EXISTS, and continue to this day to tell me it's on backorder. Once, the website showed it had been shipped and was at my house, but when I called and was transferred six times over an hour, they finally said it was still on backorder. I have spent hours over multiple days on the phone with "customer service" who only read from a script and say whatever they need to buy to company more time to not deliver the part or refund my money. My order has been cancelled for over a week and a half, but no credit has been issued even though it was "guaranteed" in my account within three days, and I continue to get backorder emails. While a relatively small amount of money, I will be making a report to the AG. If you need a part, find a local place or go directly to the manufacturer or authorized dealer. DO NOT SHOP HERE.

I ordered part #279769 from Sears parts direct. After waiting 9 days with no order information or shipping I called. They tried to tell me the item was in research because its no longer in stock. I googled the part number to learn there were at least 3 or 4 other places to purchase it for less than $10 including all shipping. Sears will not credit my purchase and they not only wanted $45 for the same part they also charged me out of state tax.

After placing a large 12 week layaway at sears, the store abruptly cancelled my agreement. No explanation given. Payments were made according to terms of the agreement. At the time of cancellation employee checked computer and informed me they “still had items in stock”. Agreement clearly states that, “layaways which are delinquent by more then 14 days may be cancelled by sears”. I went into store immediately after due date to make payment which was due on January 20th and was informed that day a check had supposedly been mailed on the 22nd.WHERE IS MY MONEY! I have yet to receive a check 2+ weeks later.

All they can say is “it was mailed”. THEY REFUSE TO PLACE A STOP PAYMENT! THEY REFUSE TO ISSUE ANOTHER CHECK TO CORRECT ADDRESS! THEY REFUSE TO REFUND FEES FOR SETUP AND THEIR ERRONEOUS CANCELLATION! THEY REFUSE TO REINSTATE MY LAYAWAY! Here’s what they will do. Assign a case manager, then days later inform you, “he will be out of the office for an extended period of time”. Then, assign a replacement case manager who won’t ISSUE A STOP PAYMENT, WON’T ISSUE ANOTHER CHECK, WON”T REFUND FEES, WON”T REINSTATE LAYAWAY. But he will inform you that he also “will be out of the office for an extended period of time”.

All calls to corporate are abruptly ignored once they see your account has a case manager. Now I check online sears and of course items I already paid 800+ dollars on are showing out of stock as listed “unavailable”. Of course they won’t reinstate my layaway! Why would they want to honor the Black Friday prices, I had supposedly locked in with this layaway? They can see this supposed check hasn’t been cashed. I told them they have the wrong address. They won’t even ask for the correct address. WHAT A JOKE! DON”T USE SEARS LAYAWAY, DON”T LET THEM STEAL FROM YOU TOO! PLEASSSE avoid them next Black Friday and don’t fall for their Layaway Scam!

Kmart is under the same corporation as sears and they do the same thing! the managers seem to need to find a way to cover loss that they have problems managing. they have no problem pointing the finger at the smallest thing knowing they can collect hundreds of dollars in "civil penalties" from menial laborers.

overbreeders with no life except polluting everyone with your crotchfruit! please!

get a life...what a bunch of whiners!

SEARS TAKES ADVANTAGE OF PEOPLE DO TO THE FACT THAT MANY ARE UNEMPLOYED...
THEY DO NOT CARE ABOUT YOUR WEL-BEING BUT THEIR BOTTONLINE ( CREDIT, MPA, THEIR BANK ACCOUNT) THE CEOs MAKING IN A HOUR WHAT THE ASSOCIATES MAKE IN 2YEARS, VERY SAD STORY...
PEOPLE WORKED SO HARD FOR THEM WHEN TIME COMES FOR PROMOTION, THEY MANAGER WILL PUT UP SOMEONE THEY LIKE FOR THAT..
THINK TWICE..
MY ADVICE TO YOU IS GO TO WORK, DO EVERYTHING BY THE BOOK, WORRY ABOUT YOUR POCKET AND GO HOME.

What is wrong with you people. This child was only accused of under-ringing. It was not proven in any way shape or form. How dare all of you sit there and call this child a theif when you were not there and you do not know the whole story behind it. I worked in management at another large retail chain for many years and I finally left there because the LP manager and another assistant manager asked me to help them set up a cashier for theft. The cashier missed several days of work because her mother was dying and she finally took FMLA as a result. While she was gone, LP and other managers decided they wanted to fire her because of her attendance but could not because of the FMLA. As a result, they accused her of stealing $7500 from registers. The sad thing is, they accused her of taking money while she was on a leave of absence. How dumb are they. I left the company when they asked me to participate in this scheme and I reported them to the Home Office, but it done no good. They sided with LP and said that they would never do something like this. The girl was arrested on the night she went back to work and embarassed in front of everyone. She has an attorney to help her, but just as in the case of this child with Sears, naive people want to believe what they hear and read rather than know the facts of a case. This girl was innocent and this child who worked at Sears is more than likely innocent as well. Don't Judge Someone Until You Walk A Mile In Their Shoes.

Wow, none of you know how to read, the OP actually states ' My child was accused of under ringing an item'. Accused, not proved. None of you know this lad, none of you were there so you cannot assume he's guilty. ps - Isn;t taking a minor for what appears to be a criminal investigation by Sears illegal without either a parent or guardian present? Apart from the Op and others who have worked at sears and seen the behaviour first hand of the [censor] management you are all [censor]s.

Charlie72 and Libby858859 are as ignorant as the company; the kid rang something up wrong! LEARN TO READ ###S.

All places like this start out a new employee at minimum wage idiot.

WORKED FOR SEARS FOR 18 YEARS AND MY HUSBAND FOR 39 YEARS. WE BOTH STARTED AT THE BOTTOM AND WORKED OUR WAY UP IN MANAGEMENT AND HAD TO DO SOME TOUGH THINGS TO PEOPLE, BUT WRONG IS WRONG. I HAD TO FIRE A WORKER THAT I LIKED VERY MUCH AND HE WAS A GOOD WORKER BUT HE STOLE FROM US. BOTTOM LINE-IF YOU STEAL IT IS A CRIME REGARDLESS OF AGE. A BETTER COMPANY TO WORK FOR IS HARD TO FIND. IF YOU DO WRONG, YEAH YOU ARE GOING TO PAY FOR IT. AS FOR WAGES EVERYBODY STARTS AT MINIMUM UNLESS YOU HAVE A WORK BACKGROUND OR A COLLEGE DEGREE. AND JUMPING FROM ONE JOB TO ANOTHER TO ANOTHER IS NOT A GOOD BACKGROUND.

In April 2006, we purchased three Kenmore Appliances to receive a 20% rebate. We did not purchase any extended warranties because I do not believe in them. I believe a product should be made to last but I have been proven wrong. First of all, the dishwasher needed to be repaired after less than 13 months BUT just enough time to be out of the one year warranty. The seal on the motor broke - I sure that didn't happen overnight. We were forced to pay labor but not parts. Sending a letter to Sears was never answered ... what a surprise. NOW - our 18 month old fridge has it's door fall off - that's right - the door fell off on 10/28 - the estimate to repair - over $900 - the cost of the fridge - had to pay service fee of $70. But again no warranty - basically they tell you to just go away. Called Sears on same day service man came - 10/30 - the promised to refer this problem for review & suggested I give them 24-48 hours but call back if do not hear from them. So of course, no one called me. Today I spoke w/ Charles in "One Source Division" Dept. said they never got the account to review - and after looking at file told me - you guessed it - no warranty - too bad. He looked up my records to see that over the years we have purchased 13 items w/ them - but that doesn't matter. Offered something like $100 for I am not even sure what he was talking about. Oh yeah, we got disconnected during the call & he never called back - so I had to wait on line again - another 30 minutes - I get Charles again - he tells me he tried to call back - told him that is a lie, I have call waiting and the line didn't ring nor did the number come up. He is full of it. Anyway, he then refused to transfer me to a manager, said he couldn't. I advised him I was in customer service for years & was always able to transfer to a manager - he told me "good for you" - oh yeah, he was a winner. Anyway, after much back & forth w/ him, he finally agrees to put account in review for a supervisor call back but will be 24 hours. Took him about 20 minutes to document the account - I suggested he do that after we hang up so I don;t have to be on hold - he tells me he can't because another call would come in? So, you can't turn off your phone to leave your desk? I feel like I am dealing with a tiny company far. far way. It is VERY hard for me to realize this is Sears we are talking about. Their customer service stinks - they will stand by the warranty phrase until the end of time - I have heard it told to me a hundred times. So when does a door fall off a fridge - when it is defective BUT it's not under warranty. After reading some of the comments on this site, i see that I am not the only one who went to the wrong store to buy our appliances. We will NEVER shop at that store again!

What is useful life of Kenmore Dishwashers?

My complaint is that after 4 years of use the dishwasher now leaks. Will a service man be able to repair it?

i have had a kenmore stove for just bout 2years and there has been a spot over my rear dial that is turning yellow...i put my hand up against it the other day and the white paint started coming off and you can see it chipping away, , , seeing the metal exposed, , , , , yep right down to the metal...i mean really ...this is a new stove...
and not only that, the window in the oven door has gotten so dity INSIDE and there is no way i can get in to clean it...i am so, , , to be honesst disgusted ...i bought a tv and had to return that too, , , , ,
i really feel that this should be replaced at no cost, , , , , i feel so bad for the person spent the money for this., , , , , it was a gift, , , ,
if you really want to keep customers i would suggest you call me and do something abou this, , , , , , i did call the store and they would do nothing, , , , they told me to call you and i will...

did you have a smartphone aka e71?

They offered me a service with internet mobile in my phone for free, and after I commanded and I tryed to activate my service of internet but this didn't work, I called them and they said that internet was activated and confirm to me that this service was included in the plan for free and unlimited.

This was thuesday 24 june 2010, yesterday another agent called me and ask me about my internet " how is it going? bla bla bla" and after, she told me that my plan will be charged by Kilo bytes at 5 cent dollar, I told her that her workmates confirmed to me that it was in the plan, and not only one time several times they assured that.

So I've surfed during two days!, in my cell phone is indicated that I used 40 Mb, so 40 000 kb x .05 = 2000 CAD, I'm really scared! I will wait on monday because they will call me with the real data to be charged.

The agent that called me, told me that the service included in my plan is called WAP and that is not internet, but the phone that they offered me with the plan desn't work with WAP !|!?# yu ju what it's that, I'm very disapointed and very scared too.

The question is, if I could defend myself of them in the case they try to charge me for the service, having in consideration that they assured me at the fist time that it was free.

I have the same water heater in the electric version. It is also garbage. It comes with the 9 year warranty and the tank has not lasted 2 years. It is leaking a steady stream from one end of my garage to the other. It damaged some books, and now that Sears has been unable to get a technician out for 2 weeks mold is beginning to grow on the backside of my garage door. I have vented the garage to try and stop that, but this is ridiculous. We have 6 inches of snow here on the ground, but the roads are plowed. Sears just canceled their second appointment with me because their technician "couldn't get out of his driveway". Now they are supposed to come next Monday, but the girl on the phone could not tell me that they would bring a water heater with them because they don't carry those parts on the truck; even though I have assured them it is a ruptured tank. I asked if they only hired idiots and ###s at Sears? She did not get this. i will never spend another dollar with them and figure them and that sorry little store K mart will be out of business next year some time. This is par for the course for a retailer that killed their amazing catalog business right before the advent of the commercial internet.

Say goodbye to Sears and good Riddance. My next water heater will come from Lowes or Home Depot, both have come on service calls rapidly and Lowes cam three times in one week to fix my icemaker in my refrigerator. Out with the incompetent and in with the new companies that want to do the right thing for customers.

-Washington

I tried replacing the pilot assembly, but it still does not work. At some point after lighting the pilot and a cycle of the burner heating the water, the pilot turns off. The pilot always stays lit until the burner is ignited.

My suspicion is that the thermostat is somehow cutting off the gas...

I have the same problem with the same model, but I *think* this is a typical problem with any gas appliance. I haven't fixed the issue, but I had a similar issue with a furnace.

Here's the part that I've ordered and will hopefully be able to fix it:

http://www.searspartsdirect.com/partsdirect/showPart.pd?partNumber=9003459&productGroupId=0042&supplierId=153&brandId=x&documentId=P0408099&keySuffixId=C&modelNumber=x&keyId=000022C&pageId=00001&productTypeId=x&searchModelNumber=153.339461&backToLink=Return%20to%20part%20list&subCompDesc=Gas%20water%20heater&brandDesc=KENMORE&modelDesc=WATER%20HEATER

i am complain to soni servicing center in 4 June but not response to me

They can't repair my stove either. We had the same tech guy come 4 times to my house and another guy once. Both told me to contact the store to replace it and that they both can't do anything about it. When I call the store and the insurance, they tell me they need the tech person to determine whether or not a replacement is needed. If so, the person will sent the notice to their company to approve the replacement. Plus, they kept sending the wrong parts of my stove. Its so frustrating.