Sears
Reviews and Complaints

To Whomever It May Concern
I am writing in regards to a side-by-side stainless steel Sears Kenmore refrigerator (serial #4a61512393 model # [protected]) with ice and water. The unit was purchased new for app $1630 app 6-1/2 – 7 years ago. The unit has served us well until recently.
The sales department at Sears called us to sell us the Sears Protection plan on our purchase of a washer and dryer. They also stated that we had other appliances from Sears and they would also like to provide coverage to those additional appliances. I ended up purchasing the Sears protection Plan for my microwave, washer/ dryer, and refrigerator for over $300. In the past the Sears protection plan has served us well, when it was required.
The refrigerator in question started to get warm and eventually shutdown app 8 weeks ago. We called Sears and a Technician came out to the house and repaired a small leak and refilled the gas. Problem Solved, or so we though. The refrigerator died again on Sept 11, and another Technician came out the next day and said that parts needed to be ordered. The Tech came back on Sept 18, and told my wife that the fridge was not repairable.
I received a phone call on September 19th from a lady by the name of “Nan” who offered me $550. I told her that I wanted to speak to her Manager. I spoke John Jhaleb who said that refrigerators have a 10 year life and he was going to depreciate the fridge by 10% per year. I asked if Sears was going to start selling units with a sticker stating ” guaranteed to last 10 years”? To me that was absurd. I stated that nowhere in the service agreement did it say that refrigerators have a 10 year life and there was nothing in regards to depreciation. I was also told that the lemon policy did not apply since I only had 2 repair and not the 3 repairs required to qualify for the lemon clause. I agreed with John in regards to the Lemon Clause.
Lemon Clause
4. NO LEMON COVERAGE:
If we repair your Covered Product three times during any continuous 12-month period and the Covered Product then requires a subsequent repair during the same 12-month period (as verified by our authorized service centre), we will, at our discretion and subject to the terms of the Protection Agreement, (i) replace the Covered Product with a new or refurbished product of similar features and functionality (though not necessarily the same brand); or (ii) issue a store credit for the current replacement value of the Covered Product, not to exceed the original purchase price. You must return the Covered Product to us in order to qualify for this No Lemon coverage. For the purpose of this provision, one repair occurs when one service request is fulfilled requiring the repair or replacement of functional parts, but shall not include product diagnosis, customer instruction, repair or replacement of accessory, cosmetic, or non-functional parts, or any repair covered under a manufacturer’s product recall. The Protection Agreement will immediately be deemed fulfilled and will end on the date of replacement under this provision.

I told John that I wanted a replacement unit or a store credit for the current replacement value. This was according to section 8 as follows:
8. PRODUCT REPLACEMENT:
At our option, we may replace your Covered Product with a new or refurbished product with similar features and functionality (though not necessarily the same brand) or we may issue a store credit for the current replacement value, not to exceed the original purchase price. Technological advancements may result in a replacement product with a lower selling price than the Covered Product. If we replace the Covered Product after expiry of the manufacturer’s warranty and during the Agreement Term, then our obligations under the Protection Agreement will immediately be deemed fulfilled and the Protection Agreement will end on the date of replacement.
Nowhere in the above does it state that Sears will deduct any money for depreciation. And nowhere does it state that there will be a negotiation on the payout amount. It is clear from the agreement that I will get a new or refurbished unit with similar features or current replacement value not to exceed original purchase price.
I called the Presidents Line and was transferred to another lady by the name of “Lev” in customer service. She listened to me and agreed on the points I raised. She said that she would have to call the original department that I spoke to and discuss the issue with them. She stated that Sears was willing to offer $800, and said that I should be able to buy a comparable unit at Sears for that amount. I disagreed with her, and stated that she can have the buyout department purchase the fridge for that amount and have it delivered to my house. Replacement Unit are closer to the Initial price of app $1630 that I paid 7 years ago.
I am asking that Sears honour the terms of Sears protection agreement and send me either a replacement unit with the same features or give me a credit for my full purchase price so that I may go and purchase another unit from Sears.
I am thoroughly disturbed by the run around from Sears customer service. All my appliances are from Sears, and all my extended family has also bought appliances from Sears. I am expecting that Sears will honour the Service agreement and provide full credit to purchase a new fridge and to also compensate for the extensive food loss. I can be contacted at : xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Sincerely,
A. K.

Have an account that is past due. Have sent them a letter stating I do not want them to call. To no avail. They start at 8 a.m. in the morning. Half the time they are not even on the line or is just a recording. They call 8 to 10 times a day. They run up my cell bill. I am disabled and can not deal with all of this. I have explained to them the reason for default on account and that does not matter to them. That when my husbands home gets out of probate (as he died just 3 months ago) they will get their money. But they continue to call every hour and wake me up every morning. 8 phone calls a day is HARASSMENT. They are out of line completely and plan on filing a law suit on them. Their number is [protected] and say they are from Sears. They gave me the wrong address to send the letter to, to stop the calling so had to resend to a different address. These bill collectors are breaking the law with the amount of calls they are making to me

My 2005 Kenmore Electric Range (model 790.[protected]) caught fire this afternoon. Thankfully, my husband and I were present, as were my FIVE children. We were left shaken to say the least!
I was preheating my oven when I heard a crackling sound. Suddenly, I saw a spark that quickly turned to flames shooting from behind the control panel. We were able to pull the appliance from the wall and unplug it, at which point the flames died out. There was no damage in or around the electrical socket and the damage to my wall was DIRECTLY behind the vent where the flames came from. I am disturbed to see how many others have had similar experiences with Kenmore appliances.
Sears has been little to no help in resolving this matter. It took 5 associates before someone even took an incident report! I was told they could send a technician for "repairs" at my expense, since I am no longer under warranty!
This is not even the 1st issue I have had with this company. 6 months after I purchased my $1500. refrigerator, there was a recall for chance of fire! PLEASE BEWARE! DO NOT BUY SEARS OR KENMORE!

I bought a new pair of glasses about 7 months ago and purchased the TechVue lens which is supposed to work better than the Progressive lens (which is not true by the way). I acually paid $100 more for these lenses. The lenses began to have what looked like smudge marks. I tried cleaning them and on closer inspection realized the spots appearred to look similar to a tinted car window that had started to peel. I called the store and explained what was going on. The girl who answered the phone did not act surprised, said something similar to a clear coat was coming off and sometimes they have a "bad" batch of lenses. I asked if I could get new lenses and she asked if I had purchased a warranty. Luckily I had. Had I not I would have had to purchase a new set of glasses at full price. With the warranty I still had to pay $25 dollars to get new lenses. My problem with Sears is how can you admit that your product is defective and still charge your customers for a new pair? I haven't gotten my replacement lenses yet and after reading other complaints I worry that my new glasses will eventually go "bad" as well. We'll see. Either way, with this kind of customer service, I will never buy another pair of glasses from Sears.

When I first started at Sears back in 2009, I LOVED it. I was in sales and I was looking forward to working my way up to a supervisory position with the company. That day came in 2012. I was offered a lead position at $13.50 an hour. The first issue here is with the store manager... the head honcho. Not only is he lazy, but he lacks competence as well. How he got to be a store manager is BEYOND me. He sits in appliances all day on the computer or in his office, doesn't have nearly ANY engagement with the associates, he hardly knows how to use the register and he looks for any excuse to call out of work and I doubt he calls his manager who goes by the name Mr. Lawson to let him know he won't be showing up. He has called out a little over 20 times in the past six months for RIDICULOUS reasons. He also LOVES to give away the store. He hates confrontation with anyone and if a customer is complaining he gives them what they want so they leave him alone. The operations manager is notorious for this as well. The worst thing about that is that after us leads and ASM's tell the customer no... that goes against policy, they go and give the customer what they want to save a call from corporate. I understand this may be the case in some circumstances but not all the time. The worst thing I've seen him do is give a ONE HUNDRED DOLLAR BILL to a customer because they said that the cashier took too much money from them EVEN after revealing that the cashier DID NOT through surveillance cameras. All because they said they would call corporate. Now, I got paid 13 an hour to do a plethora of BS. I had to write a schedule, coach associates on metrics, give a monthly report on those metrics at the end of the month for about 25 cashiers, got yelled at daily by rude customers for just doing my job, hire and train new associate, ring when the lines got long which was ALL the time due to terrible hour cuts, and a bunch more BS I wont even get into. The cashiers have to sign customers up for a credit card with a 29 percent interest rate for every 500 dollars in sales, sign up as 40% of customers that werent rewards members up for the shop your way rewards program (the customer HAS TO HAVE an email to sign up which a lot of people refuse to give BC of all the junk mail we send) They have to sell protection agreements and sears purchase protect plans(extended warranties). These numbers ARE NOT easy to hit. Especially when 35 percent of our clientele speaks spanish. When the associates arent hitting those metrics... Im forced to give them as little hours as possible until they decide to quit. BTW the cashiers get paid 8 bucks an hour plus and extra two for every credit app they do. If the numbers arent there I have to write them up. This is didnt agree with especially because of the economy we are in... it is VERY hard to get someone to apply for credit... The customers complain because they are being harrased with all this extra stuff they dont want i.e.( credit cards/warranties/rewards sign ups). The store manager FREAKS out when the lines are long yet he doesnt ring to help the lines... he just pages ALL BACKUP CASHIERS TO THE FRONT. Ive seen days where managers had to ring all day because we get very little hours. AND my ops manager that is supposed to help me run the front end... sits in his chair allllll the way on the other side of the store staring at a computer doing god knows what... anytime I ask him for help he literally yells... JUST TAKE CARE OF IT ! Or IM BUSY GET SOMEONE ELSE! and my personal favorite WHATTAYA WANT ME TO DO ABOUT IT? There is NO Raises whatsoever. They have been on a freeze for more than 4 years. They cut the 401K and it costs 300 bucks a MONTH for the worst benefits packet which has an 80 dollar freaking co pay. They just keep taking and taking and wanting more and more out of everyone... This company WILL NOT be around in the near future and I will not go down with it! This is my last couple of days and I have never been happier in my life.

the sears winter park call center is a "nightmare' to work for. Anyone can know or tell that this place is a ghetto call center mostly full of degenerates and low class people that work there. These are not skilled or intelligent people but mostly jerks from other call centers who sears hires and worse it seems that sears hires peopleoff the streets to work there. the entire organization is run in a disorganized and shady way. I was told by some people that there are 20 something year old male managers that sleep with half the women there as the women themselves tell them personal stories, yuck! someone told me its a big 'orgy' in there which is just scary. aside from that nonsense, the young arrogant male managers will physically hurt employees in various ways, or even rub up against their chairs in a sexual and derogatory way. Also, I was taken in a room TWICE and bullied and mistreated by two arrogant male managers one being chris, and treated like a criminal and it was a very hostile work environment. I was mistreated and traumatized to the point where I didn't even want to go back to work but was too scared to say anything because of how badly I was talked down to or mistreated. Those arrogant bully managers seem to enjoy abusing female employees and terrorizing them no joke. also the managers on the floor often were rude arrogant condescending as were other low class employees that worked there. many jerks were on powertrips and felt comfortable mistreating employees as they wanted and didn't do their jobs and just sat around lazy and rude. when I finally voiced my complaint, I was treated as if I couldn't give 'specific examples' of the mistreatment, which was untrue and wasn't taken very seriously. I was also fired immediately because my manager chris failed to tell me I was on a warning though he lied to me and told me I wasn't. the managers at this location are CORRUPT 20 something year olds, who sleep with women, talk to associates about women in fact will put associates on breaks just to chat with them, and abuse and harass GOOD DECENT employees and treat good people like criminals and interrogate them terribly.

this is a VERY corrupt unethical business and employer. they will SCREW people over to no end while they will be fair and just to whoever they want to and mistreat and bully people they choose to do so to. Nothing will be done about the mistreatment abuse or bullying and no one cares and sears will try to sweep it under the rug. I know fo another associate who they wrongly fired who wanted to sue them too. Everything about this location and call center is unethical and disturbing. This isn't even about being fired as I was going to quit and WANTED to get fired. its the fact that I was bullied terrorized mistreated while I was supposd to be fired, for no reason, then fired unethically and without warning like they are supposed to give to us. sears has STEPS in place so people can improve on their performance and PREVENT termination but in my case I was lied to by my manager and not given that information then let go the minute I filed a complaint. you know its a bad organization b/c its run by people in their 20's who have very LITTLE management experience. in fact sears promotes losers to be in management positions so assumably they can take advantage of their shoddy positions and even bully employees there. They have no care that their immature disgusting male managers enjoy bullying abusing and traumatizing employees for no reason. terrible company and organization...beware of it.

Whom It May Concern;

Reference to the below inquiry e-mails: I have been working this issue since the beginning of the year. As you read below, I have made many attempts to contact Sears by phone and numerous e-mails. I keep receiving e-mails stating "Thank you for your inquiry, we're working hard to assist you. During normal business hours it can take up to 2 hours for a response". Still to this date I have not received an e-mail or phone call to settle this. Winter is coming and I am getting worried of the output of the new furnace.
Please read all e-mail traffic from the bottom up.
Please assist me before winter.

Thank You,
Ray

Raymond & Gabriela Dalinsky
5959 State Route 96-A
Romulus, New York 14541
[protected]@hughes.net
[protected]

-----Original Message-----
From: Appt Services [mailto:[protected]@searshomepro.com]
Sent: Friday, June 14, 2013 9:30 AM
To: Dalinsky, Raymond D CIV (US)
Subject: RE: Re: Reference to the below inquiry (UNCLASSIFIED) [#69444]

Thank you for your inquiry, we're working hard to assist you. During normal business hours it can take up to 2 hours for a response. Can't wait? Give us a call, we have live agents standing by [protected].
Monday - Thursday 8:00am - 12:00am
Friday - Saturday 8:00am - 11:00pm
Sunday 10:00am - 9:00pm
(Eastern Standard Time)
You can always visit us on the web at www.searshomeimprovements.com Sincerely, Sears Home Services

----- Raymond D CIV (US) Dalinsky Wrote -----
Classification: UNCLASSIFIED
Caveats: NONE

Whom It May Concern;

Reference to the below inquiry: Why does Sears Service reply to complaints with "We have notified our local office and an associate will be contacting you within 24-48 hours"? Here we are in June and this took place March and another complete in April and have not even a courtesy phone call. TALK ABOUT CUSTOMER SERVICE!

RAYMOND D. DALINSKY
Command Safety Office
Deputy Safety Director (FORSCOM)
☎ [protected]
Cell: [protected]

Fort Drum - "The Army's Best Kept Secret"

-----Original Message-----
From: Appt Services [mailto:[protected]@searshomepro.com]
Sent: Monday, April 29, 2013 10:55 AM
To: Dalinsky, Raymond D CIV (US)
Subject: Re:Reference to the below inquiry

Dear Mr Dalinsky,

We received your email regarding your home services installation. We have notified our local office and an associate will be contacting you within 24-48 hours. If you have any other questions or concerns regarding your estimate or if you would rather contact them at your convenience, please call them at [protected] M-F 9am to 5pm; so they can further assist you.

Sears offers FREE in-home design consultations on several home improvement project, including; kitchen remodeling, cabinet re-facing, countertops, heating and cooling systems, flooring, vinyl siding, replacement windows, bathroom remodeling, entry door systems as well as complete roof replacement. We look forward to serving you with all of your home improvement needs.

Sincerely,
Sears Home Services
www.searshomeimprovements.com
[protected]

--Original Message--
From: raymond.d.dalinsky.[protected]@mail.mil
Date: 4/29/2013 10:09:13 AM
To: [protected]@searshomepro.com
Cc: [protected]@hughes.net
Subject: Reference to the below inquiry (UNCLASSIFIED)

Whom It May Concern;

Reference to the below inquiry: Sears stated during normal business hours it can take up to 2 hours for a response, it has been 27 Days and we have not heard a response. Is there a problem?

-----Original Message-----

From: Appt Services [mailto:[protected]@searshomepro.com]
Sent: Tuesday, April 02, 2013 12:42 PM
To: [protected]@hughes.net

Subject: Re: Home Improvement - Heating & Cooling [#46559]

Thank you for your inquiry, we're working hard to assist you. During normal business hours it can take up to 2 hours for a response. Can't wait? Give us a call, we have live agents standing by [protected].

Monday - Thursday 8:00am - 12:00am
Friday - Saturday 8:00am - 11:00pm
Sunday 10:00am - 9:00pm
(Eastern Standard Time)

----- [protected]@hughes.net Wrote -----

Name: Raymond Dalinsky
Address: 5959 State Route 96-A
City: Romulus
State: NY Zip: 14541
Country: USA
Day Phone: [protected]
Evening Phone: [protected]
Email: [protected]@hughes.net

Comments: To
Whom It May Concern,

Date of Sales Consultant - 20 Dec 2012 Job #1480 4626

We have been waiting on the so called survey from Sears Home Improvement Products. We were informed that we will receive one after we choose Sears to install a new Carrier Propane Furnace in January of this year. I gave the Sales Consultant and the Project Coordinator my personal cell phone number but I am assuming the automated phone survey went to my work number and most likely I missed the call.

Below is our survey in accordance with the survey referencing paper with the nine different areas:

1. I was not totally satisfied of the Home Improvement project.

2. Not sure at this point that I would recommend Sears Home Improvement to a friend or relative.

3. I was overall satisfied with the initial sales appointment.

4. I am not satisfied with the sales consultant who worked with me.

5. Overall satisfied with the consultant on making me more aware of other products and services that Sears provides.

6. The sales consultant only contacted us because we called him first during installation.

7. Somewhat satisfied with the Project Coordinator when I called. Never received a callback from the Project Coordinator when I presented a problem.

8. Overall very satisfied with the Authorized Contractor who worked to install the furnace.

9. Additional Feedback: After choosing Sears Home Improvement project over many other furnace distributers, for the reason that we trusted Sears for the name, we are a little disappointed. First we were told we did not have to pay anything until we were satisfied. The Project Coordinator called us and I informed her we had an air flow problem which in-turn she said she would direct it to the sale consultant and he will call us to make it right.

(It never happened) With that said and knowing we were not satisfied with the air flow, they still took out the money.

The sales consultant insured us that the new furnace blower motor was more powerfully to allocate more air to the back two rooms. Presently it is less air to the back two rooms then the previous heater. The sales consultant stated if it does not force more air, then they would have to install two duct booster fans. The installer of the furnace verified with me the lack of air going to the back two rooms. I informed the sale consultant and the project coordinator and to this date, no feedback or assistance. Also, the sales consultant was not knowledgeable concerning the gas line hook-up to the new furnace which in turn placed us in a dilemma after the fact. I had a gas line already in place and the sales consultant stated it was fine. Come to find out two weeks later, to complete the project we had to hire a local gas company to install a larger gas line which set us back an additional $680.00 up top of the $4, 900.00 for the new Sears furnace. Our budget was set for $4, 000.00, but we went for the additional $900.00 because the sale consultant insured us of the capability of this product. When I mention the unknown additional cost to the sales consultant, he basically said "oh well, I know next time about the gas lines". He didn't even offer to work with us to adjust the total cost due to his mistake.

When Sears replies, we really don't want any dealing with our past sales consultant, so please don't have him call us to make good on anything, we will talk to anyone else. Once he made the sale that was it for him. Not even a courtesy or follow-up call to see if we were satisfied.

Thank you,

Raymond & Gabriela Dalinsky
5959 State Route 96-A
Romulus, New York 14541
[protected]
[protected]@hughes.net

sears is a horrible place to work. There is so much unethical treatment its terrible. sears will treat people ok until they have to let them go and they cant even ethically fire people. my time at sears was a nightmare. as an employee I was physically mistreatment as a manager would come up to me and bang my chair many times aggressively, and another manage would come and repeated times rub himself up against my chair in some odd and disturbing way. There was a lot of bad attitudes and rudeness around by managers and floor people who were unprofessional. the entire center was full of loud rude people who were obnoxious and obnoxious people were always rewarded. managers did many unethical things but no one cared. I was taken in a room twice and bullied mistreated and interrogated terribly for no reason and it left me traumatized and too scared to return to work. it was a hostile and unprofessional work environment where any low life loser was rewarded but decent employees were mistreated constantly. not only do they bully harass employees for NO reason and made a big issue out of things that aren't issues, the managers will not tell employees if they are on warnings so they can't improve their performance and then will get fired without knowing. its the job of the managers to tell employees this but they will selectively tell people they want to tell and not tell who they don't want to tell. they jeopardize people's jobs and no one cares. the managers are immature jerks in their 20's who are rude people. what bothers me is that sears cant even ethically fire people...firing is bad enough but sears has to bully terrorize and traumatize people for no reason rather than just firing them. its a terrible place and others need to know about the unprofessionalism that goes on there...also the place is full of obese rude mean loud and obnoxious people who bully others.

Bought this product in 2008 because it was high end, quiet, and thought this appliance would last a very long time. couldn't have been more wrong! In September of 2009, it was leaking. Called sears and was bounced from person to person and finally got to speak a foreign person to set up an appt. The tech who came was horrible! He was rude and inconsiderate. told me I was placing my dishes incorrectly in the dishwasher. No charge due to the fact that we bought an extended warranty. tried to do it his way and it still leaked! had tech come again and this time he said I was using the wrong detergent. switched detergents and the dishwasher still leaked. next trip, tech said that the sales people at the store never tell a customer that this high end dishwasher requires certain water. . . that is, softer water, not hard city water, which we have. but he said also that the hard city water was causing a part to malfunction and that the part needed replaced. took a week to get a new part in and replaced. washer still leaked. won't even go into detail about the run-around from the store manager, the ignorant tech, or any of the other people I tried to talk to at sears about getting us something that worked. so 4 years later, and now without a warranty, I have two little buckets under my dishwasher to catch the leaking water. we are now moving onto to hand-washing dishes since the dishes come out dirty anyways from the dishwasher. don't go to sears. salespeople won't tell you the truth and the tech and everyone in between will give you the run-around.

Approximately a year ago we purchased what we considered an expensive bed from Sears home store in Kelowna BC. When the delivery people delivered our new bed and took our 10 year old bed away, we told them that bed was a great bed for 10 years and they said “These new beds will never last 10 years!”

It didn’t, the first bed we purchase from Sears for $1551.00 lasted 3 months and it started sagging in the middle even though we are not huge people. Sears sent out a furniture medic and he agreed it was c*** and sears replaced it with one for $2237.00 which we had to pay the difference on. This one lasted LESS THAN ONE MONTH and the sides on both sides started to collapse. Sears replaced that one for $1411.00 which we got money back from the other one. The bed lasted less than 6 months and the sides were already collapsing and the middle and both sides were starting to sag and for this kind of money there is no way we were putting up with that.

On June 9 of this year Sears delivered what they call their Eleoquence bed for $1583.00, which we had to pay more for and it is a TOTAL PIECE OF C*** as it feels like you are sleeping on a bed that is 20 years old instead of an expensive bed 4 months old. It has gone really soft and it just feels cheap, cheap, cheap and is worst than our 10 year old bed that started all of this.

The new manager that they have at the Home Store in Kelowna is as useless as these beds are as even though after talking to customer service and listening to all of their lies they told us, this manager won’t do anything as he is afraid for his new job he just got and doesn’t want to rock the boat. So we are just being totally ignored.

We now want all of our money back and Sears can come and get this c****y bed out of here and we will purchase one from Sleep Country, which we should have done to start with. Any one that purchases a bed off of Sears is nuts!

I placed a lawnmower on layaway. My last payment was late, and as soon as I paid it off I received an email stating, "Thank you for your final payment" telling me to go pick up my item, which I also had confirmation for ("just show this to the pick up window and they will give you your item.") NOT QUITE. The store said that Sears.com cancelled the layaway and it was placed back to stock. I had a receipt that I had paid in full, but they could not take it out of stock, because according to their records, I was already receiving a refund, the SAME DAY I received the email to go pick the item up. The store is now saying that on line cancelled the item and on line is saying the store cancelled the item and the refund has to come from them. The store will not give me a refund because they say it is the responsibility of on line. I have talked to numerous people (more than 20) who give me the run around and pass the buck. I have had supervisors and online resolution managers and yet no one seems to know how to get my money back. The online resolution manager told me she was handling this personally and it should have never happened. She told me it would be taken care of in 48 hours, that was 4 days ago. Today when I called back and asked to be transferred to her (which is what she told me to do if I had to call back) I was told that they could not reach her and I had to tell the entire store again (for about the 20th time - NOT AN EXAGGERATION). This is the worst customer service I have ever encountered. I really believe this is fraud as Sears still has my money and I have neither been given a lawnmower or my full refund. Of course the woman today told me that it has been escalated and I will be hearing from someone in another 48 hours. When I asked her why I should believe her when the more than a dozen people before have all LIED to me she said, "Well, you can believe me." I will NEVER purchase ANYTHING from Sears again and I would advise anyone else considering this to do the same. There are plenty of other places selling the exact same stuff, and yet they are not thieves who take people's money and don't give it back. This is criminal. I have considered contacting an attorney.

i went to the Sears store in Denton and a sales clerk ordered a carburator, filter and manuel for my lawn mower for $86.78. When I received the parts they were not the right parts.I returned the parts to diredt parts with the shipping instructions that I was given. I checked my credit card account on line to see if I had been refunded. I was refunded on 7/24 $2.17, 7/24 $2.17, 7/24 $2.17 and 7/24 $2.15. that comes to a total of $8.66. That is a long way from what I paid. I don't think it is fair that I have not been refunded correctly. I did keep the manual, but it was only $3.99. I think I should be refunded all of what I paid minus $3.99 for the manual. that is a totlal of $82.79. The conformation # 5480199 ([protected]).

last May my son purchased a brand new 1500 Craftsman Mower .. since it was almost summer in Texas there is not much mowing to do. It worked maybe 2 times then repair man had to come out .. he came out it was spring and belt so he had to leave and come back again to replace spring I had buy the belt 78 dollars Ok so he leaves week later I go to use it still not working so another call guy comes out says belt wasnt put on right so he redoes it.. Today is the 20 of July and My mower is still not working .. I want a new one or my money back and they can come pick up the Mower thank you . Delores Rollins

I dropped 2 Sears Kenmore vacuums off, at the Sears repair drop-off center at The Willow Grove Mall in Willow Grove, PA to be repaired on May 30th, 2013. It is now Jul 15 and they STILL have no clue what services I want done after 8 phone calls back and forth between the drop off center, repair center and warranty center. NO one can get the simple repair information straight. On July 8th, after so many frustrating departments calling each other back and forth and back and forth, I finally was guaranteed that it was now understood (between departments) what needed to be done and was assured that it was being taken care of now. Today is July 15th and STILL getting phone calls about how to handle the repairs? I am now waiting for the store manager to call me--I am over it! I just want my vacuums back broken ~ If they can manage that, I will take them somewhere else to be repaired!

On this date we have not seen our car since we dropped it off at sears auto repair in new port richey florida.
I am disabled. Please return my car repaired.
Sears auto repair center complaints - defective repair/deceitful diagnosis
Review all sears auto repair center complaints
Sears auto repair center
Posted: 2009-10-06 by b. Beatty

Defective repair/deceitful diagnosis
Complaint rating: 0 % with 0 votes
Company information:
Sears holdings
Florida
United states

From: [protected]@hotmail.com
To: [protected]@aol.com
Subject:
Date: fri, 18 sep 2009 18:38:40 +0000

*
Peace

Sears auto center

[protected]

Hello joni,

I am bj. Beatty, my family and I recently moved to port richey florida.

Since hurricanes katrina and rita we like so many others have lived multiple states.

My wife and I chose this particular town for medical and academics reasons

She has a terminal condition called lupus and we have school age children.

We recently had our car serviced at a local sears automotive repair station.

We have always trusted in sears for integrity and quality goods and service.

Today the automobile that we had serviced has been rendered broke down.

This is our only means of transportation. Thus I wanted to make sure that the work that was done was done professionally.

This is why we had the service performed by sears.

The service that was done was determined so be sufficient. I am a member of the first baptist church.

My wife and I also operate a ministry that aids in transporting shut ins to and from doctors appointments.

So we desparately need transportation.

The assessment made by your shop manager was accepted and the supposed repair was completed on the same day.

The repair date was 09/07/2009 the automobile was dropped of at 09:20 am.

The actions performed lasted for exactly six days. As we were returning from church services we begin to experience some of the same issues that we thought sears had professionally repaired.

We paid to have auto towed to sears on sunday the service manager indicated on monday that he would have it towed to another location for an evaluation that he was unable to perform.

I was told that the matter would be handled by sears for it was apparent that sears automotive repair department had misdiagnosed the repair.

I was told someone would contact me when it was ready for pick up. The following day I had to call the manager (Alex macaluso). He was not in but left word with joe esposito that he would be gone for the day.

I was unable to call back the following day for my wife is experiencing major complication from lupus thus our family was committed to be with her at the hospital.

Our pastor/friend made contact and ultimately spoke with manager alex. He was told to call back several times. Finally manager alex became verbally abusive and totally unprofessional.

We were told to contact store manager orlando perez for the matter was out of his hand, and he did not care to be bothered by our church nor our automobile.

Many attempts have been made to contact mr. Perez but he seems to be ever elusive and my pastor and have no desire to contact mr. Macaluso because he has very mean attitude and wishes to now hang up as soon as he realizes who is attempting to make contact.

Ms. Renick our church loaned us the $385.74 to pay for the repair. This is why our pastor/friend elected make contact. Not to mention that a vast majority of our members shop at sears for all the reasons mentioned before. This is why this whole ordeal has been so devastating. We have patronized sears for years and have been confident that our experiences would always be positive.

That is not the case anymore. I am 60 years of age and really do not need this aggravation

I grew up with sears in my family. Right is right & wrong is wrong!

We need our transportation repaired.

We need someone within your corporation to intervene.

Sincerely

Mr. & mrs. Beatty.
[complaint comments] comments [complaint country] united states [complaint category] car service centers

I purchased a boxspring/mattress set from Sears in late May. Delivery was due on June 1. June 1 arrived, only mattress was delivered, the receipt did not show a separate item for the boxspring. Back to the store, worked with Allison and Bryan (Allison saved Sears this $1, 000 sale!). 2nd delivery attempt - both items arrived, it was pouring rain, the delivery crew put both pieces outside of the truck ON THE ROAD. Bottom of boxspring got soaked. I said something to the delivey crew, they said it would dry. They also knocked off my wall a print I had purchased on a trip to China and broke the frame. They tracked mud and water into my foyer, and were not even going to wipe off the plastic covering of the two items before bringing it upstairs. I made them. They had nothing to cover their wet shoes. I called Sears on June 8 and complained about the wet boxspring AND the broken frame. They replaced the boxspring (several days later and I had to take off more time from work!). I was supposed to recieve a phone call with a Damage Claim number for the frame, but did not. I called back the same day at 7:40 pm, got a damage claim #, and was told I would hear from them in 3-4 days to resolve the claim. It's now one month later and I still have trouble getting through and have not received a call back. Tonight's example: 1st. call - 6:25-6:30pm - on hold, then disconnected. 6:30-6:45pm - on hold, talked to an employee, put on hold, disconnected again. 6:50 pm - on hold, disconnected again. I want my picture frame replaced and since it was one frame in a matching set, the frame for the other picture will need to be replaced as well.

I called Sears Monday (07/08/2013) about my new Central AC installed 05/14/2013 failure and requested a service call. On tuesday a serviceman came and checked my AC unit and told me the compressor was bad. He couldn't get to it that day (07/09/2013) and scheduled a repair for the following day (today-)7/10/2013). I called this morning aftre a few hours to find out when they would be here since I was told they would be here. After talking to 3 different people I was finally told that my work order had been canceled because they couldn't decide on who was responsible, Sears or contractors that installed the unit. No one had taken the time to inform me of this. The truth being they all ready had my money and was more interested in working on installing units for other customers first.After I talked to one more person I was informed that they could get me on friday. I think I have been given the run around about my AC being repaired. The serviceman called about 1pm this afternoon but I missed the call. He called again at 2:30 pm and we talked. it was very dark outside from a storm moving into the indy area, he said he couldn't work on it because of the threat of rain which I could understand. What I didn't understand was when he said it would be friday before he could get to it and went on to explain that they had someone lined up that had been waiting for a couple of weeks.Again $$$ is the reason in my book since they had mine already I go to the back of the line, does Sears expect me to believe they only have a couple of repairmen to install ACs or repair them? Or am I getting the run around because i complained? I was in the Sears store at Washington Square Mall looking at new stoves, I even have a couple of pictures on my phone of two that I liked. Guess what? They have lost that sale because of this problem. If they expect to stay in business they need to correct some problems. I will no longer endorse any product that Sears sell. I also have bought tools )Craftsman) for the last 45 years. not any more. If you would like you can also share this with anyone at Sears. I can't as of yet find a complaint department on the Sears products. I will try my best to let all my friends know of the problems I have had with them.

Kenmore Elite French Door Refrigerator Model 795.72053.110
Bought 2/2012.
We have had problems with the in-door ice maker - it is finicky about actually freezing the water and dumps water rather than ice. Any time the temperature changes in the house the ice doesn't freeze and the maker dumps water through the works, which causes more problems.
However, as of tonight the fridge seems to not be cycling - the food is getting warm and the frozen items are melting.
I tried unplugging for 30+ seconds, plugged back in. Vacuumed the coils first of course.
This fridge is barely a year and a half old. What the heck? Have Kenmore products really gone down-hill? I expect a fridge to last more than 1.5 years. Our old Kenmore lasted 10+ years.

Sears Protection Plan- Makes it very complicated to get a replacement when an item breaks.
Instead of just taking the item back to the store, they say you have to get a prepaid mailing label, place the item in a box, and mail it back to them. Then when they receive it, they'll send you a gift card to buy another item. They tried emailing the label to me-- I never received it, tried two different email addresses, it did not work. They said they'd send me a label in the mail-- never got it. Called back- and while on the phone tried them emailing me again-- nothing- it would not go through- so I emailed them and they sent me a reply. Their "reply" was supposed to be the prepaid label- but it was only a link to their website where I had to register my claim. They then said I should go to a UPS store, and have the UPS clerk to call them(the Sears Protect Plan) and ask sears to email THEM the prepaid label, while I wait there with the box to return. HA! I said I'll just take it back to the store-- they said NO! NO! Do NOT take it back to the sears store-- because they're "system" is not they same as theirs and they will not be able to email them the prepaid label.--- but I'm supposed to go to a UPS store and ask the clerk there to spend 1/2 hour on the phone with sears to get them to send a label to UPS? They're crazy-- and it sounds fishy to me-- SO I take it to UPS store-- and they look at me like I'm crazy-- they don't have time to call sears and get them to email them a prepaid label-- there's 10 people waiting in line---So I take the bull by the horn and take the damn product BACK TO THE STORE WHERE I BOUGHT IT-- it's the only thing that makes sense. They gave me a replacement product with no problem. So the Sears Protect Plan that you have to contact by phone or email is a crock-- ie. a big run around-- You can not get your product replaced by going through them.