Sears
Reviews and Complaints

In an attempt to have Sears come and give me an estimate on my bathroom tub, I have been screwed and lied to repeatedly. First, I was told my local rep. had tried to call me the previous day to confirm - since they didn't get me on the phone the appointment was cancelled. I went back through the missed calls - none of them from Sears local guy. So I rescheduled I need an estimate on my bathroom tub - I called them 24 hours ahead to confirm (not wanting to wait for them) - all is well. 4:00 on the morrow they will come and give my estimate on the bathroom. Not exactly. 8:45 P.M. a message is left on my answering machine telling me my "kitchen" appointment needs to be canceled because all they have available is a "bathroom" representative. When I tried to call back the offices closed at 9:00 P.M. I called at 9:00 A.M. spoke with a sweet girl named Kavika who was helpful but after calling the local team, called me back to tell me they would not be able to make it to my place. I am tired of the lies and the run around - don't even bother with Sears!

Purchased a tire, had balanced and mounted on November 2, 2012. From day one seemed out of balance. On January 9, 2013 was having car serviced at my usual statiion. Mechaniic noticed sound of something rolling around in this tire. I asked that it be dismounted to find source. Poorly qualified technician had thrown the tire on without looking inside. We found a complete valve stem and some round piece of metal loose in the tire. Apparently its a good place to dispose of trash not to mention add road hazard. So I then had the other from tire removed because it, also, had something inside. This tire had been purchased at Sears Auto Center, Fair Oaks, VA three years earlier. This tire was found to have a piece of the rubber bead of the tire about 4 inches long which had been torn off during mounting. Again, very shoddy workmanship. Do not have work done at Sears Auto Centers. Shoddy workmanship, slow, poor reviews. I will not shop Sears again! LS, Fairfax, VA

Dear Sears, below you will find my original post from yesterday with replies. I did send an email to the address you’ve provided, I received no reply so far. I called Sears Commercial many times and had a technician at my house. He rudely informed me that he cant help me as it is the plumbing issue and machine was plumbed in incorrectly and I need to call the plumber. Sears supervisor Larry Bagleef advised me on the phone not to use an outside plumber as the adjuster from Sears Carly Anderson will contact me and when she sends the inspector he will evaluate the situation. The time frame for this action is unknown, meanwhile I am losing 100s of gallons of water in the drought state of CA and $100s as well. I also can’t use the machine Kenmore Elite that costs $900 plus over $2000 in water bill due to incorrect installation by Sears and the bill keeps going up along with wasted water. The service # is [protected] for you to follow through. Is Sears going to resolve this issue, take responsibility and rectify the situation or should I go the legal way along with Fidelity Home Warranty, State Farm Insurance and DWP of the state of CA that currently has strict laws imposed on water usage (and waste)?

Irena Prager “”THIS IS UNACCEPTABLE! Sears installed new washing machine in August and Sears installer messed up the connection so we had a huge leak (out of plain site) and lost thousands of gallons of water in California (where we have a drought and supposed to conserve water). We had about $2000 extra on the water bill and called the specialist from DWP that had discovered this tremendous leak. I called Sears on the 4th of Jan. and the gave me “emergency” appointments on the 10th while I have a fountain of water wasting our CA precious resources and my money as well. Sears rep advised not to touch (or fix) it before their technician gets here. Also they advised me to seek reimbursement from my homeowners insurance that DOES NOT COVER DAMAGE CAUSED BY LEAKING PLUMBING of from Home warranty Company (Fidelity) that does not want to deal with it either. The actual washing machine (Kenmore Elite) does NOT function as promised either, it fills out to the top while washing 1 pair of pants!
I NEED SEARS TO TAKE FULL RESPONCIBILITY FOR THE INSTALLATION ERROR, REIMBURCE WATER LAOSS AND REPLACE THE MACHINE FOR A DIFFERENT (MANUAL CONTROL) MODEL.””

o “Sears Cares Irena, I'm terribly sorry to hear of the troubles you are having and cannot even begin to imagine the frustration this must be causing you. We would like to speak with you further to see what options are available and request that you please send us an email containing your preferred contact information, including the phone number used when purchasing the washer, to [protected]@searshc.com. Please include your FB screen name (Irena Prager), so we can reference your post. Again, we apologize and we look forward to speaking to you soon. Thanks, Jay””
Irena Prager Thank you Jay. The email has been sent to [protected]@searshc.com. Will let everybody know how soon I get a reply and what will happen after.

This is unacceptable service from sears! Sears installed new washing machine in august and sears installer messed up the connection so we had a huge leak (Out of plain site) and lost thousands of gallons of water in california (Where we have a drought and supposed to conserve water). We had about $2000 extra on the water bill and called the specialist from dwp that had discovered this tremendous leak. I called sears on the 4th of jan. And the gave me “emergency” appointments on the 10th while I have a fountain of water wasting our ca precious resources and my money as well. Sears rep advised not to touch (Or fix) it before their technician gets here. Also they advised me to seek reimbursement from my homeowners insurance that does not cover damage caused by leaking plumbing of from home warranty company (Fidelity) that does not want to deal with it either. The actual washing machine (Kenmore elite) does not function as promised either, it fills out to the top while washing 1 pair of pants!
I need sears to take full responcibility for the installation error, reimburce water laoss and replace the machine for a different (Manual control) model.

The door on my oven after 10 years broke while I was using it. I have a extended warranty with Sears and called them out. So I guess my husband and I are so bored we have taken up using our oven door as a trampoline. I told tech I have no kids to jump on the door nor did my husband and I jump on it, then he said I put something heavy on it. The door is a monster to open and close and I didn't know that you cook on the door any ways I always thought you cooked on the shelve in the oven. The service tech then said it isn't covered under our extended warranty because we abused our door by jumping on it or putting something really heavy on it. I am pretty sure I can't lift a 100 lb to see if the door would break or not. I called customer service with Sears and was talk to unbelievably disrespectfully, Then I was put on hold with a customer service rep for over a hour. She then returned and stated it didn't matter if they sent a new tech out they will see what the 1st one said and say the same. I asked for a supervisor and she stated that she was as high up as I can go even though she was just a customer rep she apparently has no supervisor which is hard for me to believe. They said they will submit a complaint about how the tech treated us but his absurd diagnoses will stand and our door won't be fixed. The door fits perfectly, it still has the hinges as you can see in the photo below. If I was abusing it by jumping or putting heavy things on it, it shouldn't look new after 10 years and the door should not be fitting in place there is not even a scratch on the unit. It appears the inner door liner gave under the constant use of 10 years. I followed my contract and paid for the warranty now Sears needs to do the required repair and stop making stupid assumptions because none of them add up. Thing do give after 10 years and they should fix the door. I did look at a part site and the inner liner door which is the only thing wrong with it cost $146 which they should be able to get cheaper. The only thing that doesn't work is when I open the door it goes almost to the ground. it is fully attached and it fits perfect in it spot as you can see in the picture. I also attached a picture of the inner door liner where it gave way. There reason is absurd and I should have a right to be heard and this error corrected. Thank you for listening and your help in this matter.

On October 12, 2012, I purchased a refrigerator at Sears Canada, Calgary North HIll store, charging it to my Visa, and to be delivered to my home on October 18, 2012.
On October 15, I canceled the purchase over the phone and requested the Visa charge to be reversed. Someone from the store called me back to confirm the cancellation and I confirmed it. No fridge has ever been delivered to my home.
On my next Visa statement the purchase price has been reversed, the $204.69 delivery charge has not. I went to the store and talked to the salesman Jamie Barisoff, who telephoned their delivery department and confirmed that NO DELIVERY has been made, and said the delivery charge will be reversed and it will appear on my next Visa statement.
At my bank I was told to pay the Visa in full or I would be charged a 21% interest if I did not. I paid it in full.
Sears Canada has never reversed the delivery charge made to my Visa. Not in November, not in December, Sears Canada Inc. simply will not act on the issue. They fraudulently collected $204.69 from my Visa and to date have not reversed the charge.
Kathie Bondar
Email [protected]@airpost.net
Phone [protected]

I recently ordered a hot water heater online and realized that the delivery date was way to far away .so i called the next day and tried to cancel the delivery date of jan 14 2013 so that i could pick up my order from the store but they told me there is No way to cancel it at this time .I dont understand it ! (why)would i have to pay for a delivery charge if i just want to change my mind and pick it up, They are very rude on the phone i spoke with several customer service reps, They hung up on me when they are unable to answer my questions..then i called back asked to speak with a manager and he wants to offer me just 10 dollars as a credit..what the hell..I let them know i have to get a uhaul truck to pick it up, , I have to pay for that, , why would i let them keep my money for doing nothing..

I purchased a Kenmore Elite refrigerator from the Sears Outlet store in Willoughby, Ohio, which was delivered to my home on Monday, 11/12/12. One week after the fridge was delivered, I noticed the tile grout by my fridge was popping up and cracking. I also heard a drip noise (which I initially thought was the fridge icemaker). I moved the fridge and saw the water line to the fridge was not tightened correctly by the delivery people (it wasn't tight at all where it connects directly to the fridge). The water had been leaking behind my fridge into the access panel for a week. The water soaked all of the insulation in the wall area, and ran into the subfloor in front, behind, and next to the fridge. The subfloor had swelled and started to rise, which subsequently cracked the grout and popped the tiles up off the base floor. The water also had leaked into the closet area in the lower level of the house.

When I called Sears on 11/19/12 (which was immediately after noticing the water leakage), I was told someone would be calling me within 24-48 hours regarding the damage. However, I have had to repeatedly call Sears because no one ever calls me back. According to Sears computer systems, a claim was finally input into the system on 11/26/12. I was also told that the fridge was delivered by a 3rd party contracted with Sears called Spirit Delivery and Distribution. Since no one was calling me back, customer service provided me with the phone number to the distribution store. I was connected with "Bruce" who apparently is one of the managers for Spirit Delivery.

Bruce came to my house on 12/4 to assess the damage and take pictures. However, he never moved the refrigerator and I had to show him how to use his I-phone camera because he kept putting it on video record instead of picture. Regardless, he informed me that a damage claim would have to be submitted to their insurance company because of the extensive damage and I should receive a call from their insurance company within the next few days. But again, no one called me. So, after not hearing anything from him or Sears, I called "Bruce" on 12/19. He said he spoke with customer service and someone should call me within "a day or so". Since no one called me, I called Sears customer service on 12/21. I was told that the distribution center was sending me "paperwork" to complete and an email was sent to the distribution store manager (Mike) to call me.

I still have not received a call from Mike nor have I received paperwork to fill out. What I did receive, however, was a letter from "Bruce", dated 12/20/12, saying "After reviewing your claim and the notes that were recorded at the time of the incident I am going to deny your floor damage claim...On December 4, 2012, I noted that damage is 10 ft from the refrigerator and it appears that the damage was not related to hook-up of the refrigerator."

Please note that the damage starts behind the fridge and extends out about 10 feet in almost all directions. It does not START 10 feet from the fridge space. I have had contractors come to my house to assess the damage and even crawl into the crawlspace under the kitchen noting that the insulation under the fridge area is still wet. I am receiving estimates of approximately $6800-$8000 to repair the damage. Today is 12/27/12. I NOW HAVE HARRY MOLD GROWING IN MY KITCHEN WHERE THIS DAMGE IS and I HAVE SMALL CHILDREN! I have only received the run around from Sears customer service and Spirit Delivery and Distribution. This has been the worst experience.

In addition, customer service has repeatedly told me I can submit an insurance claim to my home owners insurance. But, why would I do that when this was something caused by your company or someone you contract with. Customer service also connected me with Sedgwick (or however, it is spelled), which covers Sears insurance claims, but Sedgwick said they don't handle the claims of the 3rd party delivery companies.

If this was your delivery experience with Sears, you would be as upset, if not more than me. I have only received the run around and I just want the damage fixed that was caused by the delivery of a fridge I purchased from Sears.

On Black Friday, ordered a drill and other items from Sears. Received the other items and when I checked the order history I found than Sears cancelled my order for the drill on Dec. 6 (with no explanation). I called on Dec. 10th regarding the drill and Sears did admit to cancelling the order, but no reason why. I inquired about crediting my credit card and was told that it takes 3-5 days to show up on my account. I waited until Dec 17th, and called again after no credit was posted to my credit card. Customer Rep noted my file and sent inquiry to case manager who would be in contact with me in 48 hours regarding the refund. On December 20th, called again to state that still no refund and that case manager has not called. Customer service rep requested that I wait another 3 days and check then since if "we" place another inquiry with the case manager, it could prevent me from getting a refund? I also asked if this was Sears standard practice to charge a credit card prior to fulfilling an order, and the Rep said YES, if you order and do NOT pick up the item in the store, then your order is charged at the placement of the order, and not when shipped (if ever). The Rep suggested ALWAYS pick up at the store and Sears will wait until you pick up to charge your credit card.

DANGEROUS Dehumidifier recall:

Sears is recalling dehumidifiers that were made by LG between [protected] due to fire hazard. Link to recall: http://www.cpsc.gov/cpscpub/prerel/prhtml12/12240.html

The problem I have with this recall is the fact that Sears and LG are only providing a prorated refund depending on size and age of unit. Looking at other recalls in the past that have been by LG included a free repair. This time they are not offering a free repair or replacement—only a prorated REFUND!

So now I have a defective dehumidifier that I must stop using immediately and go spend more of my hard earned money to replace it. I called Sears and LG only to get nowhere. They do not care! LG told me this is the best they will do. They do not care about their customers anymore!

A RECALL for a DANGEROUS and DEFECTIVE appliance should either get fixed or replaced with the equivalent, not a prorated refund.

Please post this and share this with everyone you know. There are more than 700, 000 affected units out there that need to be replaced. If everyone starts complaining maybe we can make Sears and LG do the right thing!

Thanks for posting.
Tim

Yesterday my family and I had a twelve o'clock appointment to get pictures taken. The lady that did our pictures was very unprofessional she was dressed for lounging, and just lacked the ability to do her job. We waited 30 minutes while she attended another clients pictures. I thought that is why we had appointments. Meanwhile my five month old son was getting fussy. My boyfriends eyes were half closed in one shot and when reviewing them she did not offer to retake them but suggested that was the best picture and suggested we get it in a small size, because she said no one will notice. That was very tacky. We waited for four hours and finally got to go home. I will never go back there again and I will not send my friends or family there. The ladies working there all seemed more into getting fuzzy holiday pens more important than helping the clients.

On July 16, 2011 I purchased a Kenmore 18 SEER central air conditioner and air hanger system which was later installed by a Sears certified mechanic on August 5, 2011. Since that time I have made numerous phone calls to both the store (Sears in Stroudsburg, PA) and the project manager (Hector Toledo) asking for a AHRI certificate so I could file for a $300 HVAC equipment rebate from my energy provider (MetEd). Everyone who has answered the phone and been very pleasant and has promised that the appropriate person would return my call, but no one has ever called me back. I placed at least a half dozen calls within a six month period immediately following the sale.

When we got an unexpected hot spell in April 2012 we turned on the central air conditioning system and got a surprise – it blew hot air. Again, I called Sears but no one returned my call. Luckily, I had the business card from the mechanic who installed my system (Mike from MJA Heating & Air Conditioning) and he promptly returned my call and came out to investigate. He found that the compressor wasn’t working and needed to be replaced – only 8 months after the initial installation. He said that there was a leak and that things like this occasionally happen. I took him at his word and left it at that since he was replacing the unit at no cost to me.

Since that time, I have contacted the Air Conditioning, Heating, and Refrigeration Institute (AHRI) myself in hopes of obtaining a certificate so I could file for my energy rebate. And, lo and behold, I found out why no one from Sears had been returning my calls. When I provided the model and serial numbers of the equipment I was told that the air handler was not certified to work with in conjuction with the condenser that was installed. The air handler should have been an FVM4X60. They then told me that the systems:
• Would not render 18 SEER
• Would burn each other other due to system contamination.

I have since spoke to several people from various air conditioning companies and they all agreed with the information provided by the AHRI.

This system cost me $9, 968.00 which I have been paying off monthly. My interest free period expires in February 2013 at which time I had planned to pay off the unit in full. This now puts me in a difficult position since I know that what was installed was not what I paid for. I purposedly purchased a high efficiency system to keep my electrical costs reasonable since electricity is my source source of energy for the house. I am also concerned that I am going to miss the deadline for the $300 energy rebate (which is June 2013). But most of all, I am afraid that the system is going to repeatedly malfunction. The inconvienence is bad enough since repairs require time off from work, but I am most concerned about the out of warranty costs that may incur.

I am contacting the Better Business Bureau in hopes that you can can intercede and render satisfactory results. But, if you feel that this needs to be fought legally in court, your recommendation on how to proceed would be most appreciated. I’m not sure if I need a contract lawyer (breach of contract in not providing a certified 18 SEER system) or a criminal lawyer (for fraud). I would like to avoid having to go to court to resolve this issue, but need to get this issue resolved before both the energy rebate time frame or the interest free payment period expires.

I have copies of all of the paperwork, but have summarized some of the key information for you as noted on the following page of this letter.

Sales Information:
• Sears Office Location: Phila-3199
• Salesperson: Scot Williamson
Email: scot.[protected]@searshomepro.com
Cell: [protected]
• Job # [protected]
• Proposal date: 07/16/11
• Furnance/Fan Coil model: FXM4X4200A
• Condenser Unit: *4A836GKD
• Purchased by: Phyllis M. Hauner-Morris
Address:28 Laurel Ridge Road, East Stroudsburg, PA [protected] which has since been re-addressed as 2142 Laurel Ridge Road, East Stroudsburg, PA [protected]

Installation Information:
• Installation date: 08/05/11
• Air Handler model FXM4X4200A1, serial A1119847981, breaker size: 15
• Condenser model T4A836GKD200, serail E112520529, breaker size: 30
• Mechanic: Mike
Cell: [protected]
• Project Manager: Hector Toledo
Work phone: [protected], extension 41506

Outdoor unit replacement:
• Installed April 2012
• Serial # E102409335

Energy provider: MetEd

AHRI:
• Website: www.ahrinet.org
• Phone: [protected]
• Fax: [protected]
• Address: Air-Conditioning, Heating, and Refrigeration Institute (AHRI)
2111 Wilson Blvd, Suite 500
Arlington, VA 22201

I purchased a Whirlpool 22cu ft side by side fridge on Thursday December 6, in store. I paid for delivery and installation, and was promised the delivery to occur on Monday. I made arrangements for a deer I had processed to be delivered on Tuesday 24 hrs with a working fridge would be enough time to accept the meat. I received 3 calls over the weekend detailing that someone over the age of 18 needed to be at the house to accept the delivery, that I needed to make sure all entrances to the house would accommodate the delivery of the fridge, and that the fridge would be delivered on the morning of Monday December 10 between the hours of 9:30 - 11:30. 10:00 and I receive a call from delivery dispatch being told that my fridge that I had purchased was not in fact going to be delivered, that it was damaged, and she couldn't help me further and promptly hung up on me. Ignoring the fact that all the merchandise on the sales floor were plastered with notices informing us that all the products had been thoroughly tested and were in fact in working order, I received not one call between Thursday when I purchased the fridge and Monday when the fridge was promised according to both sales associate and the multiple robo calls I received telling me that the fridge was damaged, please let us make it better for you so you can get a fridge. NOPE didn't happen.
I spent two hours on the phone with the manager Bill trying to get this worked out. I had been given some options: "we can order the exact same fridge brand new from the manufacturer and you will simply pay the difference"... NO! and "you can wait 7-10 business days for us to issue you a full refund of the merchandise"... NO! I had to be the one to tell them that another location had similar fridges and I didn't need to see them to agree to make an exchange. The manager Bill supposedly tracked down another comparable fridge; and issued me an e-receipt telling me the fridge WOULD be here this morning Tuesday 12/11. I received yet another robo call last night with the same information as before; someone must be 18 to receive the fridge at the residence, make sure the doorways are clear and can accommodate the purchase, and oh yeah btw we will be there between 10:45-12:45 to make the delivery. 9:30 this time, I receive a phone call... NOT delivering the fridge... again...
Theresa with delivery dispatch tells me basically she doesn't care, its not her problem, and has no idea why the delivery can not be completed, and hangs up on me. Second time I've been hung up on by delivery in two days. I call the store, the manager is not in, and they can't do anything to help me. I call customer service, they can't help me because I didn't order the fridge online. I call back to the store, still no help there because the manager is still not in. Call in to corporate office in Chicago, they direct me to customer service. At this point the customer service agent tells me that instead of issuing a delivery order for the exchanged fridge, he instead re-issued delivery on the original damaged fridge aka why I have no fridge delivered today, because delivery will not deliver a damaged product.
Call back into the store, Bill still has not appeared, its 11:34 and there is no resolution to my issue. I don't have a fridge, I paid for one, but I certainly don't have one.
I have 100lbs of deer meat arriving today based on the assumption that I would have a fridge delivered yesterday, I'm out two days of work, and I can't take anymore time off to wait for non-delivery of product, and I certainly can't wait 7-10 business days for a refund.
I just want the fridge I purchased, or a comparable model in my house today so I don't have to waste anymore time, energy, or money on this.
I certainly wont be making anymore purchases with sears, and I'll be making sure that none of my friends, or family, or even random strangers I meet on the street will be either.

Received a letter dated 11/07/12 in which Sears Pension stated I was able to withdraw my pension as a store manager of 22 years. After not receiving any paperwork after two
Weeks I call the pension dept. and was informed sorry the deadline was 11/19/12 and sorry you can't get your pension until 55 years of age. The pension has not been earning since the Kmart/Sears merger. I just want what is entitled after 22 years before Sears goes out of business. Once again Sears screws it employees. What a terrible company.

Oak Brook location messed up a few times.

1. Black Friday (Thursday 8pm). Waited for a few hours, got a ticket for a product (B&N SimpleTouch). You would think this meant I'd get it right? Well I go in, pay for the ticket, and wait in yet another line to pick up the product. Suddenly, they're out of stock.

How do you not do a simple inventory check on a huge shopping day like this? Would have saved me a lot of time, not to mention the other 3 customers who were turned away without recourse. (btw, I was ticket #13).

2. I talk to the manager, saying this is not acceptable to promise a product by the ticket, have customers pay for it, and then not have it on stock. He mentions he can refund my money. I could have left 1.5 hours earlier and waited in line at Target for the same product, but wasted my time hoping for a product that was on stock. I ask for a raincheck and he writes one out.

(Tangent: I was pretty calm compared to one of the ladies flipping out that she couldn't buy two and demanded a free warranty because the last one had a dented corner).

3. A day later, he calls, saying they will not be getting a new shipment of B&N SimpleTouch e-readers for the rest of this season. So...way to waste my time, right? Well he offers a Kindle.

4. I go over, and see the Kindle. In the managers' words, it is the "most comparable product." Um, not really, it's smaller, doesn't have a touch screen, isn't compatible with the B&N e-books, and is worth less than the product I bought. Do they also try to sell Mac users a PC when they run out of Macs? I ask why they can't offer a better product, or get my Nook from somewhere else.

5. Manager has the audacity to say, "Hey man, you only paid $40." Yeah so what? I got a good deal because I waited in the cold for 3 hours AND PAID, so live up to your side of the promise and HAVE THE PRODUCT ON STOCK. It's not my mistake you couldn't run an inventory check. Thanks for a classic fraudulent scam known as the bait-and-switch!

6. Asked manager what can be done. "Nothing." I ask if his boss can do something. "No." I ask for his bosses's information. Then I submit a complaint to Sears.com's regular customer service, along with their social media team. Here is Sear's response:

"Due to the nature of the Thanksgiving Day and Black Friday weekend sales, we are not able to guarantee customers product availability on limited quantity promotional items."

Well guess what Sears! Black Friday isn't a blanket excuse for avoidable mistakes! You advertised it'd be in stock in print and by passing out those tickets, at least own up to your shoddy service and do something more than offer a refund or a crap replacement.

Sears, Canada website says thet price Guarentee.Its a lie. When given the price from a store called canada Appliance Source they claimed it was a wholesaler .Not true.Its a retail store.
I waited 40 min. to be put on hold again for another 40 Min.
Then I was told that they would not price match with the store.This is false advertising.Sales reps were terrible.
They need a class action lawsuit.

I purchased a roof installation from Sears home improvement only because of the brand name – SEARS. What I got was a huge dissapointment. I found the truth of the operation. What they do is inject themselves between you the customer and theconstruction contractor with no value add. What you get is a middle man. I ignored the usual red flags, long contract, money up front, and high pressue sales; all because I was blinded by the name brand. What I got is poor workmanship, run-around and poor customer service; a rude awakening. First the salesman appears promising everything except a reasonable price. They will, however, give you a price reduction if purchased today. They take your credit card number or gladly open a charge account for you. My issues started with the quality of work. It was so poor that it failed county inspections. Did Sears address the failures and my concerns? In some cases yes and in some no. I still have county inspection failues nearly a year after the work began. The process I had and still have to go through to get the right thing done is and was exhausting. Will everyone have a bad experince – probably not. The company ethics probably varies from sears regional office to regional office. The workmanship probably varies from subcontractor to subcontractor. In my case, did I get good workmanship – NO. Did I get a high price – YES. Did I get good customer service – NO, do I fell that I was treated ethically – NO. From my perspective Sears mainly ignored my concerns. They also kept hidden their ace, the independent third party inspection. If you expect to see the independent third party inspection report, change your expectations. In short my advice is, if you want to take a gamble on a job will done – Call Sears. If you want a job well done, call someone else. Also if your reading this during the contract cooling off period, get out now! If your reading this before – go somewhere else. If your in your contract, well I hope your gamble pays off. – Unsatisfied ex-customer.

I purchased a Samsung LED TV from Sears online ($600) and picked it up within a few hours from a local store. Unfortunately, I found out after bringing it back home that it did not fit into the space I wanted to use. I tried to return it next day (in all original package/boxes), but I was told by the store manager that since the box has been opened, they need to charge 15% ($90) restocking fee. They told me that once the box is opened, it is considered used. Their return policy does not clearly state that and I think it is very misleading. I want everyone who is planning to shop at Sears during this holiday season to be aware of this misleading return policy. I don't want anyone else to make a mistake like I did and end up having a TV does not fit into a room. I won't be doing any type of business with Sears anymore. So, if you want to do worry free electronic purchase, go somewhere else.
Very Disappointed with Sears

I wish I had read this website before dealing with SEARS. I have had a HORRIBLE experience.
- Went in on 8th Nov... Sales Person was too busy to talk to me
-Went back on Sun 11th Nov- Paid for my bed ($300 cash, $300+ card)
- Thurs 15th Nov- my bed is ready for collection at the store. I send someone for it, they bring it home to me... SURPRISE! Wrong bed. I call- and I cant get the right bed until Dec 22nd.
-Fri 16th Nov- I wait at home for 6 hours (from 12pm to 6pm) for SEARS to come get the wrong bed.
-Sat 17th Nov- I go in the store for my refund. After about an hour of discussion I found that they refunded $300+ to my card and for the $300 I paid in cash, a cheque will be in the mail. I say "Well I am standing in front of you, cancel the cheque and give me my cash"- Of course they cant, and they say the cheque is on the way
Sat 17th cont'd... I find out, they then CHARGED another $600+ on my credit card without my authorisation to order the NEW bed (as in the one they should have ordered in the first place), to which I immediately demanded my refund.
NOW- 29th November, this is my second call since 17th Nov to the Sunridge store and I still have not received the cheque for the portion I paid in cash, They tell me I have to call corporate... WTF? Why the hell should I be out money, have no bed and furthermore have to chase corporate for my refund. I am PISSED, inconvenienced and I will NEVER deal with SEARS CANADA again, I dont care if they have a 100% off sale.

Sears auto center in citrus park Tampa Fl went against what the manufacture of my vehicle required and now I am having other problems as a direct effect of their carelessness. Don't trust them for any repair work...to boot their insurance only wants to pay for half, so they will acknowledge they screwed up but can only pay for half..?