SeatGeek review: Concert tickets

We purchased tickets to a concert in an Executive Suite. When the seller attempted to send the tickets through, he included tickets to the Suite and tickets to seats within the stadium. Thinking this was an error, I declined the seats and accepted the Suite tickets. The day before the show I realized that the Suite passes did not allow entrance to the venue, and in order to enter the venue we would be required to have separate seats. I immediately contacted SeatGeek and explained the situation through chat. I was told that they would contact the seller and ask to have the seat tickets resent. Fast forward to the day of the show and we still had not received the tickets. I tried numerous times to speak to SeatGeek, but was unable to reach anyone through their Chat function. We were forced to pay for separate tickets in cash just to enter the venue. On top of all of this, once we entered the venue and got to our Suite, we realized that there was no view of the stage due to lighting rigs that were built! At no point were we notified that there was “limited view” or anything of the sort. I have gone back and forth with SeatGeek for months, but today still have no resolution.