SeatGeek
Reviews and Complaints

I recently made a purchase on SeatGeek for tickets to a noon game on Sunday. I went through Razor Gator to purchase the tickets, and they were electronic tickets. However, I did not receive an email with the tickets for four hours after my purchase. I tried contacting Razor Gator and Seat Geek multiple times through email, phone messages, and Facebook messages. I even left two messages for Seat Geek, but Razor Gator was closed and did not accept phone messages. I emphasized in all ten messages that I needed the tickets emailed to me by 9am in order to print them and make it to the game on time. Unfortunately, out of the ten messages, I only received one response saying that Razor Gator would contact the seller when they open for business at 11am.

Seat Geek emailed me at 10am saying they could not help me because the tickets were purchased through Razor Gator, even though I purchased the tickets on their website. The tickets were finally emailed to me at 10:30am, which was too late for me to get to the game on time. I was extremely disappointed with the poor customer service from both Razor Gator and Seat Geek.

Thankfully, I was able to purchase a different set of tickets from a competitor website. I won't name the competitor, but I will say that they require all electronic tickets to be available for instant download two days in advance of the event to avoid this predicament.

The poor service did not end there. I emailed Razor Gator again and asked for a refund because I did not receive the tickets in time. On Sunday, I received an email response that I would receive a refund. However, on Thursday, I emailed Razor Gator again to see why I had not received a refund yet. I was told that no refund was processed, but this time it would get done. I asked for a receipt or screenshot to prove the refund was processed, but they refused to give me any proof. The only positive thing I can say is that I did eventually receive a refund, albeit 10 days after the event that they could not deliver tickets for.

I also emailed Razor Gator and Seat Geek and asked if I would receive a discount off a future purchase because of this issue, but both emails were ignored. In conclusion, I strongly advise against purchasing from either of these websites due to their exceptionally poor customer service.

I had a pretty bad experience with SeatGeek when I tried to purchase tickets for the CSU v CU football game at Mile High in Denver. I bought the tickets the night before the game and received my order number, but then the waiting began. After a couple of hours, I sent an email to inquire about the delay, but it seemed like tickets were being sold quickly. The next morning, I received a phone call from a customer service representative who told me that there was a credit card and customer verification delay. She said that she would call the seller and someone would get back to me, but I had to wait even longer. Meanwhile, tickets doubled in price online.

The problem with SeatGeek's business model is that I could have purchased other tickets that morning, but if the seller followed through, I would have owned two sets of tickets. I was caught in a bind! I called again a couple of hours later and explained that this was getting ridiculous, but they offered no solutions. They just said that they would call the seller and someone would get back to me. 14 hours later, I became the 2% "non-fulfillment", ticket-less, "need 4" cardboard sign carrying, let down dad on the corner of Colfax!

Finally, I received a response from SeatGeek saying that my order had been cancelled because the tickets were no longer available. They apologized for any inconvenience, but it was too late. I was already disappointed and frustrated.

My advice to others is to stick with reliable and proven outlets, as SeatGeek should be a last-case option. If you do decide to use SeatGeek, here are some suggestions to improve their service:

1) SeatGeek should put a time limit on sellers to release the tickets, allowing the consumer to look at other options in case they pull the tickets. Poor partnership on the seller's side should not be the buyer's responsibility or demise.
2) There should be an option for the buyer to resend the order after a set time, especially within 24 hours of the event.
3) If there is only a "2% non-fulfillment rate", SeatGeek should have a procedure to remedy the buyer's experience and protect the opportunity to salvage the transaction, current, and future.

In terms of a remedy, SeatGeek should secure other tickets on their site as an option other than the canned "let down" letter. They could also offer a "fee-free" opportunity for a future purchase. At the very least, they should institute a time limit to give the buyer fair time to make other arrangements.

Overall, I was disappointed with SeatGeek's service and would not recommend them to others.

So, I had my graduation party last weekend and my Jake Owen concert tickets were stolen by someone who was at my house. I was really upset about it and even more so when I called SeatGeek and they couldn't help me. I spoke to five different customer service reps and a manager, but none of them could get me electronic tickets. I had to keep calling them back because no one was calling me. Finally, the manager told me that the vendor didn't have e-tickets and there was nothing they could do. I paid $166 for those tickets and I wanted a refund. They acted like I was bothering them and it was really frustrating. I needed a solution and I needed it now!

I tried calling the OC fair venue, but they couldn't help me since I didn't buy the tickets from them. I called SeatGeek one more time and that's when I got Nikki. She was the only one who was nice to me and actually tried to help. She sent me an email right away and contacted the vendor and other people to try and get me electronic tickets. She did what the manager couldn't do! I was so grateful for her kindness and effort. She followed up with me quickly and because of her, I get to go to the concert! I was really mad at SeatGeek before, but Nikki changed my mind. She was amazing! I hope she gets a raise because she deserves it. Thank you, Nikki! You're the best!

I bought tickets for a baseball game on SeatGeek a month ago for my husband's birthday. I had some trouble finding the tickets on the website, so I reached out to customer service several times. Unfortunately, I never received a response back from them, and the event is just a few days away. It turns out that a new account was created for me, and the tickets were available on that new account. It would have been nice if SeatGeek had let me know about this earlier.

Unfortunately, my husband can't make it to the game, so I tried to sell the tickets on SeatGeek. The website suggested a price, which I listed the tickets for. However, I soon realized that the suggested price was way too high, and there was no way the tickets would sell for that price just a few days before the game. When I tried to edit the price, an error message came up saying that the tickets couldn't be listed at this time. I tried everything I could think of, but nothing worked, so I contacted customer service.

Finally, I received a response from customer service, but it was very short and not helpful at all. They simply said that there was an issue with my account and the website, and that I should try using another account to list the tickets. This was very frustrating, as the whole point of SeatGeek is to sell tickets, and they couldn't even do that properly.

I tried transferring the tickets to my original account, but I received another error message saying that the transfer couldn't be accepted. So now I have tickets to an event that I can't attend, and I can't even sell them on SeatGeek.

Overall, I was very disappointed with SeatGeek's service. Their fees are very high, and their customer service is useless. I will never use this website again, and I would not recommend it to anyone.

UPDATE: Since I didn't get any help from SeatGeek customer service, I decided to try selling my tickets on StubHub instead. The process was very easy and successful, and I would highly recommend it. After selling my tickets on StubHub, I finally received a response from a different SeatGeek representative. He explained the situation more clearly, which was similar to the response I received to my review here. However, it shouldn't take several days and multiple representatives just to get a straight answer on why my tickets can't be sold on a ticket-selling website. In the end, I used a different site and still won't be returning to SeatGeek.

I gotta say, I had a really bad experience with SeatGeek. I bought tickets for a hockey game and got an email saying that I would receive the tickets from a third party on the day of the event. I thought that was weird, but I went with it. On the day of the game, I still hadn't received the tickets and I was getting really worried. I emailed them twice and called them, but I was on hold for a long time and didn't get a response. Finally, I got through to someone and they said they would make sure I got the tickets before the game started. But 20 minutes before the game, I still didn't have the tickets and I was on hold again. When I finally got through, they told me they couldn't get me the tickets and offered me a refund of 120% of what I paid. But that didn't make up for the fact that I had driven to another state to see the game and couldn't even get in. I was really disappointed with the customer service and the whole experience. I don't think I'll ever use SeatGeek again and I wouldn't recommend it to anyone.

I'm a regular Stubhub customer, but I decided to give Seatgeek a try. Just a heads up, Seatgeek is only a platform that connects you with other sellers/websites. So, I visited their website yesterday and ended up on Razorgator, where I bought two tickets for the Los Angeles Lakers vs. Utah Jazz game on April 13, 2015 (Section 6, Row 2). This game was Kobe Bryant's last, so I was pretty excited. I paid $1,000 for the tickets and a $100 transfer fee.

A few hours later, I received an email saying that the tickets were no longer available due to high demand. My girlfriend and I were freaking out, so we rushed to the computer to find replacement tickets. Unfortunately, most of the tickets had already been purchased, and the prices had skyrocketed to double or triple the original price. Since it was after hours, I couldn't get through to Razorgator or Seatgeek on the phone.

I called Razorgator the next day, and they told me that the tickets had already been sold an hour before I bought them, but their system didn't "refresh." I didn't really understand the explanation, and the agent said that this happens all the time. He offered me replacement tickets in the 300 section, Row 29, at the current "market value" for the $1,000 I had spent. However, my original seats were now worth around $1,500 each, so I would have to pay an additional $1,000 per ticket out of pocket. If I had been told in a timely manner, I could have found similar tickets for around the same price. I don't think Razorgator did everything they could to help me out.

I emailed Seatgeek, and they responded with some remorse but didn't do anything to help me find tickets. They said, "Ultimately, we hope to create a better system where this does not happen." That's great for the future, but what about right now? How are you going to fix this for me and your current customers?

From my research, both Razorgator and Seatgeek claim to be trusted sources of authentic tickets, killer bargains, and the best customer satisfaction with a 100% guarantee. I don't think any of that is true. I feel like I was robbed, treated unfairly, and justice was not served. I went to Seatgeek to ensure a seamless ticket purchase, but I left without tickets and a terrible taste in my mouth. This is my first and last time purchasing from Seatgeek.

My advice to anyone looking to buy tickets is to go to Stubhub or directly through the NBA ticket exchange. If the tickets you purchased become unavailable for any reason, Stubhub will charge the seller the difference in market price for the current seats. Save yourself the trouble and don't go to a website that links you to another site. Go to the direct source or learn your lesson the hard way like me.

Sincerely,

James Nguyen
***@yahoo.com

I gotta say, I had a pretty bad experience with SeatGeek. I know some folks out there have had good luck with them, but I won't be using their service again. Here's what happened:

I bought tickets to a concert through SeatGeek because they had better seats available than the venue itself. I was willing to pay a little extra for the better view, but boy was that a mistake. I got e-tickets, but I never received a confirmation email with the tickets themselves. All I got was a page on their website saying my purchase was confirmed. I reached out to customer service and they told me I wouldn't get my tickets until two days before the show in February. That was never disclosed before I bought the tickets, and I wouldn't have agreed to it if I had known. When I called the venue directly, they told me there was no hold on the tickets and that I should have received them already. When I told the SeatGeek rep this, they just ignored me and kept insisting I'd get the tickets. The support desk folks were nice enough, but they didn't help me at all. They just kept repeating the same thing over and over.

I read through SeatGeek's terms and conditions and found some interesting stuff. They say they're not a "seller," just a middleman between buyers and sellers. But on my ticket and on many of their listings, they're identified as the seller. So which is it? They also say that sellers have to actually have the tickets they're selling, but I still haven't gotten mine and it's been a month. It seems pretty simple to me: you own something, you sell it, you give it to the person who paid you. But apparently SeatGeek has a reason to make it complicated.

I hope I can at least get a refund through their "buyer's guarantee" if the tickets magically become "unavailable" on the day I'm supposed to get them. But honestly, I'm just going to buy tickets from a different vendor next time. One that actually gives me the tickets I paid for. Don't make the same mistake I did and be careful when using SeatGeek. Make sure you can download your tickets right away.

My experience with Seatgeek was terrible. I tried to purchase tickets for a concert out-of-state in mid-September 2022, but I was not informed during the online booking process that I was purchasing tickets from an unknown person. I was supposed to receive the tickets from an unknown email address at an unknown time, and I had to keep checking my Spam folder to see if I could find them. I did this for over three weeks, and I expressed my frustration and concern via customer service emails to Seatgeek. I thought that Seatgeek and I had been scammed.

When I purchased the tickets online, I received a notification that the tickets were "confirmed." So I went ahead and purchased nonrefundable airline tickets, car rental, and hotel. However, it took up until two days before the actual concert date to receive the tickets from Seatgeek. What was particularly frustrating was that the emails from Seatgeek customer service kept assuring me that the tickets were in my Seatgeek account, but they weren't. They also said that the tickets had been sent via email, but they weren't there either. Over and over again, I could only assume that Seatgeek (and I) had been scammed, or that Seatgeek was lying, or that Seatgeek didn't have a clue as to what was going on and why I didn't have my tickets.

When there were only ten days left until the concert date, I asked Seatgeek to make tickets of the same or greater value immediately available to me. However, Seatgeek refused to do that. So, one week before the concert, when the concert was almost entirely sold out, I bought a second set of tickets from the concert venue. That was the only way I could be assured of having tickets to attend the concert. As I said before, tickets from Seatgeek miraculously showed up two days before the concert, but it was too late. I couldn't afford to take the risk of not getting my tickets from Seatgeek, so I had to purchase new tickets from a more reliable source. I was able to put the original Seatgeek tickets up for sale, but I did not make back what I initially paid for them, so I am still out around $70. Nothing can help undo the anxiety and frustration leading up to the concert about whether I would actually be able to attend the concert after paying so much extra for travel costs.

Seatgeek does not have my support because the process of buying tickets was not transparent. They did not inform the buyer that tickets would not be released immediately from Seatgeek but rather from some other unknown individual using an unknown email address over an unknown period of time. Seatgeek's policy of refunding tickets if tickets are not sent in time is not a useful business plan. Many people purchase tickets for out-of-state events and pay additional sums for travel, hotel, etc. If Seatgeek gets scammed, a refund for tickets does nothing to cover the additional travel expenses the buyer paid to attend the event that Seatgeek misrepresented at the time of ticket purchase.

Seatgeek has also not earned my support because of how difficult it was to get help. It typically took 3-4 days to receive email responses from Seatgeek, which only added to the anxiety about being scammed and not having tickets for the concert. Seatgeek does not have an 800 number available to talk to someone for help by phone. The FAQs provided online do not cover the kind of problem that I encountered, which is surely not all that rare. Finally, after needing to purchase tickets from the actual concert venue, I worked with my credit card company to have them not pay for the Seatgeek "confirmed" tickets, which I had not received. Seatgeek's response was that I had already received those tickets, which was not true at the time I sought my credit card company's help. Seatgeek's business model (and its lack of transparency), difficult-to-nearly impossible customer service, and misinformation supplied to the buyer make it the worst online business I have ever encountered.

I've been using SeatGeek for over five years now and have never had any issues until recently. During the NBA playoffs, I had two major problems with last-minute ticket sales that have made me consider exploring other options. The most recent incident occurred during Game 3 of the Raptors/Cavs series in Toronto. I purchased last-minute tickets about 1.5-2 hours before game time and was told that my credit card was processed. However, I never received the tickets and didn't get any response from their customer service email as it was a Sunday. I loaded my 7-year-old into the car, assuming the tickets would arrive while en route, but they never did. I called SeatGeek multiple times while on my way to the stadium, but still received no response. Finally, I got a live body right after the game tipped off. Kevin, the customer service representative, was polite and investigated the issue. After a brief hold, he came back to inform me that the purchase was fine and I should receive the tickets within a few minutes. However, two minutes later, I received a second email saying that the tickets were cancelled. I was left with a crying 7-year-old who couldn't understand why we weren't able to go to the game. When I called back, Kevin informed me that there must have been some mix-up with the vendor and that they couldn't do anything to make it right. This was by far the worst ticket buying experience I've ever had, and it meant that I was twice bitten as I had a similar experience two weeks earlier with SeatGeek.

During Game 1 of the Raptors/Heat series, I purchased e-tickets about four hours before game time. I received a confirmation email shortly after purchase but didn't receive the tickets. I called and emailed SeatGeek and Uberseats (which was the listed broker), but received no response from SeatGeek. Eventually, I got a guy from Uberseats who said he'd look into it. They told me the broker had double-sold my tickets, so I could accept replacements or have a refund plus a 50% goodwill payment. I initially opted for the replacement tickets, but then realized I wouldn't have time to get to the venue and use them as I hadn't received them yet. I responded back and took the refund option. To their credit, Uberseats came through with the refund and their fan guarantee. However, SeatGeek was extremely poor in their engagement, and other than a quick 'Good/Bad' email to rate the experience, there was no communication.

In conclusion, I don't think SeatGeek is a worthwhile option for last-minute tickets on very popular events. It's awful that they are even allowed to sell last-minute tickets if they can't fulfill the obligation on time. The fact that they weren't able to even attempt to satiate my concerns or understand the implications of having a crying child miss his first playoff game is also frustrating. As a result, I'm likely going back to Stubhub. Although their fees are higher and ticket prices are often higher, the customer service is responsive, and I've never had issues with tickets whatsoever. I might consider SeatGeek again if I have a long time horizon to wait, but otherwise, it's a poor option. I hope this review helps.

I recently had an experience with SeatGeek that left me feeling frustrated and unfulfilled. I had some trouble securing tickets for an event on December 2nd, and when I reached out to customer service for help, I was met with a dismissive attitude and accusations of lying.

The trouble began when I was in the process of purchasing six tickets to the event and my work laptop died mid-transaction. I wasn't sure if the transaction had gone through, so I consulted a friend who recommended SeatGeek to me. They told me that they typically received confirmation emails moments after submitting the offer, but I hadn't received anything. I searched the website for a customer service phone number, but there wasn't one listed, only an email address.

My wife was able to secure tickets through an alternative source, so I assumed my transaction had failed. However, shortly after, I received a notification from my credit card company that SeatGeek charges had been applied to my account. I checked my email again, but still hadn't received any confirmation. When I reached out to customer service, I was accused of lying about not receiving any emails.

After some investigation, I discovered that communications from SeatGeek.com were being rejected by my corporate firewall provider due to the domain being blacklisted. Despite providing evidence of this, customer service continued to dismiss my claims and offer unhelpful solutions.

I was left with tickets that I didn't want or need, but SeatGeek wouldn't allow me to sell them through their platform as they don't support the listing of hard-stock tickets. They directed me to other services, but the catch was that I had to ship the tickets within a certain timeframe, and I wouldn't receive them until three days prior to the event. This left me with no window to sell the tickets.

When I asked about the logic behind not allowing me to sell hard-stock tickets that I didn't have yet, when they allowed someone to sell them to me, I was told that only licensed and vetted ticket brokers were allowed to list these types of tickets on their site. However, when I asked for the name of the ticket broker, I was told that I wasn't allowed to know.

Overall, I feel like I was painted into a corner with no helpful solutions offered by customer service. I proposed a simple solution of relisting the tickets for sale and having the ticket owner change the shipping address, but this was dismissed. I paid $91.99 for the tickets, but the lowest prices listed now are $177, and there are no more contiguous groups of seats available.

This whole experience was unnecessary and left me feeling frustrated and unfulfilled. I hope that SeatGeek can improve their customer service and offer more helpful solutions in the future.

Two tickets were sold by SeatGeek for the game between the Orioles-Yankees on July 14, 2024. Confirmation was sent to me in an email. After logging in several times and receiving codes to complete the transaction for payment, all of the codes were determined to be invalid. The tickets were sold for $51.00 a piece. How do I receive payment for the two tickets? Please advise.

Seat Geek sold World Series Tickets to Game 4 yesterday that were not within their control. Som unable to reach the seller and after NUMEROUS CALLS, 3.6 hours later as the Game was starting they advised us of an "error" on the transaction that would make it impossible to fulfill the order.

This was 45 minutes AFTER they said the purchase was confirmed and we'd be getting them in an email in 10-15 minutes.

We received an email at 9:20pm. AFTER the game was over that the Tickets were still "pending".

Really?

Seriously?

If you didn't have the control to sell the tickets on the spot of sale why were you?

We purchased tickets to two separate basketball games in Fort Meyers through SeatGeek. Once we secured the tickets, we also received an email receipt and ultimately the tickets...SeatGeek cancelled our tickets and stated we needed to return the tickets. We had already purchased airline tickets and hotels once we secured the tickets. I can't get anyone from SeatGeek to return my email or phone calls.

On /20/2023 Purchased tickets to an event to be held on 10/21/2023. Received email immediately showing order number. When clicking on view tickets was told the best way to view and use tickets was to download seatgeek app. had some difficulty but did get app downloaded on mobile phone. When opening,, app and clicking on tickets, no tickets were found or purchased. Tried all customer support phone numbers that i could find but none worked. Also tried online support but that failed too. End result was i wasted my money and missed my event. Absolutely no customer support.

SeatGeek sold my tickets and they refuse to pay me.

The baseball tickets were sold August 12. The sale order is #eo09qg. They have send me emails acknowledging they completed the sale.Yet they have not paid the $500.40 they ow me.

I have been in touch with their customer service personnel for a month without any success.

This company is not reliable and should be used

Ticket was purchased through Seat Geek on August 26. The concert is on Sept. 8. My order number is : 6P2-V5EQV5Y. The ticket was $97.00 with $39.36 in additional fees. I have no way to access my ticket from Ticket master and they have told me to contact seat geek. All I want at this point is a refund. I have spent HOURS trying to get this resolved and no one is able to help.

Hello,

I purchased two Metallica tickets destroy experience. The concert was cancelled because the singer got covid. We flew to Arizona from Colorado so we can't come back next week. I just spoke to some one and she informed me that I will not be able to get a refund because it was rescheduled. These tickets were expensive and I do understand the situation with the singer but I want my $ back.

My credit card was used to fraudulantly purchase tickets on SeatGeek. My email associated with this site was also changed without my consent. I am trying to track down the person associated with the new email set up. There is no phone number that will connect me to your customer service to discuss. This is unacceptable. My account has been stolen and I do not want the new account associated with my name! Please block the account associated with [protected]@att.net as this is NOT me.

My 3yr old grandson got a hold of my cell and pressed the purchased button and ended up buying 563.00 worth of tickets. That every penny I had, and now I can't pay my bills and feed my kids. Please help me get my money back. I don’t know what tickets were purchase. If I cannot get a refund for my money I will call the BBB or get legal representative. This is all I have.

I purchased two tickets for a blues traveler and big head Todd in Vail Colorado for July 6, 2023. Seat geek charged me $341.50 for these two tickets. I received an email that claimed to have tickets and I printed out that email and took those tickets to the venue. I was not allowed in because the tickets did not have a barcode. I then went to the box office and when I asked if they had my tickets, they said you must've purchased the tickets from seat geek and we have no information or tickets for anyone who purchases tickets from seat geek. I've been called customer service over and over and over. It was never ever sent tickets with a barcode. I have since been in contact every single day with Siddique requesting a full refund because I never received the ticket. SeatGeek claims to have a guarantee For 120% of the value of the tickets. I can't even get them to acknowledged receipt of my complaints, and I still have not received any refund. This is the most ridiculous situation I have ever encountered… I was unable to attend the event and had my night ruined, and these people have the audacity to claim to be a legitimate business and not return my money. I'm gonna contact the credit card company dispute the charge, because this is out of control. I demand my money be returned, because I never ever received any tickets that could be used at the venue. And I called repeatedly and was told each time that I would receive a call back within a few minutes and not once did anyone from seat geek ever reach out to me . I think that seat geek should be the registered as a source for tickets and that people should be warned that they are nothing but a scam.

Ok was looking too Buy one ticket to the Dallas and Miami football game, I had just two with ticket master so I decided to buy another one for a friend (a Miami fan) But ticket master would not sell just one,so I went too seatgeek for a single ticket I found one that had 4 and said 1-4 so I pushed Quantity and ordered one for $208 1 seat section 333 so when I finished making the payment it charged me for 2 I don't want 2 I ordered 1 and I made sure it said 1 before I placed it I just want the one ticket they over $500 and I only want 1 ticket they make the mistake

I recently bought 5 tickets from SeatGeek for a 49er football game. I was so excited to attend my first game with my friends. However, my experience turned out to be a complete disaster. Three of the tickets were from FanXchange and the other two were from TicketCity. The night before the game, I rented a car and drove down to San Diego. I also rented a hotel room and waited eagerly for the game day.

On the day of the game, my friends and I arrived early at the venue. However, when we tried to scan the tickets, two of the seats from FanXchange showed up as invalid. The same thing happened with the other two tickets purchased from TicketCity. We tried scanning both the paper copies and the digital ones, but we kept getting the same red, invalid message.

I contacted SeatGeek to report the issue, but their response was terrible. They told me that the venue had sent them a scan report, which showed that only one ticket had been scanned in, not the others. They blamed me for the issue, even though the venue told me that they did not deal with SeatGeek at all. It was clear that someone was lying.

In the next email, SeatGeek contradicted themselves. They said that they could see that two seats had been rejected, even though they had previously said that only one ticket had been scanned in. They also asked me if I had taken a picture of the people sitting in my original seats. This was very frustrating, and I asked to be contacted by a manager, but they ignored my request.

Overall, I was very disappointed with SeatGeek's unprofessional behavior. I am an unhappy and unsatisfied customer who will never use their services again. I would rather pay extra and go through StubHub next time.