Menu
For Business Write a review File a complaint
Sergeant's Pet Care Products

Sergeant's Pet Care Products review: Poison - it kills pets 133

S
Author of the review
6:29 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Don, t know where the company is - but known worldwhide - but sergeants flea control nearly killed my little dog - it is poison and kills very painfully and sureley. My vet tells me there are many cases like this but most are not so lucky like little spicky - after treatment and a bath in dawn dishsoap he is finally getting better (26 houres)
The product needs to be taken off the market - - - -
It is very poisones

133 comments
Add a comment
F
F
foodforthought
Seattle, US
Jul 29, 2016 5:43 am EDT

why did she die? what was the cause? you should tell people that part so that they can check for the ingredient.

B
B
Barbara
Jul 29, 2016 5:43 am EDT

Purchased Sergeants Gold & Tick Squeez-On and as directed put it on my small 15 lb Maltese Dog. Within seconds my dog became wild and uncontrollable. It was obvious he was in great pain. He rolled and raced from room to room for hours upon hours with a twitching or tremor of the rear portion of his body. His heart was racing wildly and his panting never stopped for hours on end. I thought he was going to die. I called the 800 number on the package and was told to wash with Dawn Dishwashing soap and use vitamin E on the areas where he appeared to be burned. Perhaps this saved him from dying but it did not stop the rage he was feeling in his body.

I have surfed the internet and found there are pages and pages of complaints of this product and many requests for Wal-Mart to take this produce off the shelves. Some of these people have even had their pets to die from administering this product to them. Some pets had foaming at the mouth and became lethargic. One person had three pets; one dies and the other two are still in vet hospital.

I along with the other customers beg of you to please have someone look into this matter and have this poisoned product taken off the shelve. This would save many pets lives. I can't beleive this product is still sold after all the complaints that have been registered.

Would appreciate it if you could make Wal-Mart stores everywhere aware that this product does cause fatalities in animals.

J
J
Julie
Jul 29, 2016 5:43 am EDT

Hi Barbara,

I’m writing today on behalf of Sergeant’s to help provide information and support to pet owners like you. I’m very sorry to hear about your recent experience. I greatly encourage you to visit Look at The Label, as it provides answers to many of the questions you may have, including important tips and educational information pertaining to flea and tick medication: http://www.lookatthelabel.com. It is important with all flea and tick medication to always read the package label carefully and only apply the intended dosage for your dog’s size and weight class.

I would love to hear your feedback and if the information on Look at The Label was useful to you. Of course, if you have any further questions at all I would be more than happy to assist.

Best,
Julie

M
M
Michele
Jul 29, 2016 5:43 am EDT

My boyfriend and I used Sergeants gold squeeze on our dogs. A Chihuahua and a Terrior mix.They had the same reactions as many others within a hour .Reading the package label is a great Ideal, but does that insert say it is harmful or toxic to your pet? I think not. We treat our dogs like children. I for one would never give my child any medication without reading proper instructions .They were misreable did not sleep all night, shaking there heads as if there was something in there ears.
We were up with them trying to sooth there discomfort. we bathed them in dawn and gave the benadryl, it seemed to help. I find it amazing that so many differant breeds of dogs can have the same reaction to this product.
Sergeants gold would like for us to beleive it is our fault when the fact of the matter is this product is toxic to our pets and needs to be removed from the shelves.

L
L
lheath0721
Cary, US
Jul 29, 2016 5:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I find it appalling that this product is still on the market.And that Sergeants has nerve enough to say they are sorry. Obviously none of these people have used this product on they're dogs. I used the gold on my chihuahua which is 9.8oz.I used the correct type after putting it on my dog I noticed him running around like crazy scratching and twitching. I immedately figured out it was the flea medicine and washed him 3 times in dishwashing liquid. I called the emergency vet and he told me to give him some benedryl and if he was not better take him to my reg vet first thing in the morning. I took him in and my dog had to be on IVs all day and still on benedryl. It has been 48 hours and he has not slept more than 10-15 minutes at a time due to the twitching and jumping around and scratching. I have contacted my local tv station to see if they could do a story on this and am looking into getting a class action law suit started. The misery and pain this product causes is inhumane. If it was a human they would be pulling it off the market already. This company knows because of all the complaints.I hope that they go out of business. The things they do for the almighty dollar.

M
M
mel 2009
Middletown, US
Jul 29, 2016 5:43 am EDT

I too used this medicine on my 12 pound bischon. Poor thing 2 days later is still scratching and miserable. I did end up at the er vet which is more expensive as it was middle of the night on the weekend. He has hair lose from the scratching due to the product. I agree this company needs to stop selling this right away.

A
A
Austin Gilson
US
Sep 16, 2016 9:33 pm EDT

I Checked these out really close and i didn't see any Flea eggs I believe its from the Cat Flea collar i put on earlier this week and that's a Sergent's Silver for cats 5 lb and up So if you do try this flea collar check for this reaction she's not sick and eats OK no blood or the clear crap. But what she did do was get in a box that was my Son's from collage that had those dam Laundry jell packs that's concentrated and must of broke one open she had it all over and that would of caused an issue I'm sure of so Bath time she didn't like it in the least. But after a Minute or so she liked it and she's happy So see that u have cats watch out for these collars Not speaking Bad of them just noticed it and it may not even be the collar OK But it could of been from the fleas she had

She also has them under her neck in like 4 place's 1/2 inch size but the top where it rested are the ones like an inch in dia.by 3/8 oval shape she eats and drinks fine

Well i wish i had looked it up be4 using it a lot of complaints and a lot of them died she acts weirder than usely and goes in these meowing fits thought it was odd and funny because they were really long and odd like she was singing and not a meow should of recorded a video . did it in her sleep and middle of the night woke me up and i thought someone was yelling it stopped now a little .. I just wonder what it would of done to a lighter cat. She was like tripping on lsd and the really loud meowing has almost stopped she only does it when i look at her it's not a painfull meows almost like she's trying to talk to me and yes i know cats don't talk

I took the collar off when i noticed it a few days ago But the main issue is liver damage I had also bought the Cat Drops for 5lb and over and haven't used it yet i had wanted to give the cat time so she didn't get too much and was going to apply like a week later IDK now Have any of you had this issue

Also whats the best safe flea control she's a indoor Cat thats 9+ years Old

Thanks U All for looking AMG

View 0 more photos
B
B
btaylor3
US
Nov 26, 2016 5:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

It is obvious that Sergeant's is not going to take responsibility for what their products are doing to animals. I submitted a complaint because 2 of my dogs suffered complications after my sister applied Sentry Pro XFT. Within 5 hours, my male dog, Alvin, was growling, whining, moaning, and crying. Alvin was air scratching, twitching, had tremors, spasms, and was shaking as if he was trying to dry off. (We took him to the ER). The next morning, my female dog, Maybel, was having the same symptoms. There isn't an antidote. Vets had to call poison control twice. Alvin had to be hospitalized. We called and spoke to Sergeant's medical representatives several times. They're reading off of a script. We were told once we washed the dogs in a dish detergent, like Dawn, 3 times, then applied vitamin E oil, and ice packs, their symptoms would resolve within 24 hours. Well, we applied Sentry Pro XFT on 10/29/16. We washed it off on 10/30/16, less than 24 hours after it was applied. Today is 11/26/16..and their symptoms have still not complete resolved. Both dogs are still suffering from skin sensitivity.

Sergeant's products need to be removed from the shelves immediately! My sister is a vet tech. She applied the Sentry Pro XFT. The product left a greasy residue on their fur, that kept spreading. Their fur was still greasy when we bathed them. The dogs were separated after we applied the product. The potential rub off onto their dog beds, couches, blankets, etc..is dangerous. A dog could lick where the product rubbed off and ingest the chemicals. Animals could lick each other. Not only is it dangerous to animals, but to humans. We're being exposed to the chemicals. Or at least we were...the Sentry Pro XFT, as I said, was greasy and never dried. We've used other topicals. In fact, my vet just applied Revolution to our puppy. It dries immediately. You can't even see where it was applied. The product I received was defective. Obviously, all of Sergeant's products are harming, and in too many cases, causing the death (or owners needing to euthanize) of dogs and cats.

The problem is, owners aren't aware of the possible harm or complications...until the damage has been done. We're finding this information out after our animals have died or experienced reactions/complications. Sergeant's isn't taking responsibility. I have bills that I can't afford to pay for my dogs because I used their product. I was told that I could submit the paid bills. Once they are paid, I'd have to fill out forms, and they would decide whether or not they would reimburse me, which could take months. I'm disabled and my only source of income is my Social Security check. I can't afford to pay for the damage their product caused.

I think it's time owners go to the mainstream media and share their stories. Right now, they're hidden..unless you're specifically looking, owners are unaware. I have videos of my dogs and what they were experiencing, proof of purchase, invoices, etc..If enough owners come forward, we can bring awareness to the damage and deaths their products have caused. Or a Class Action Lawsuit. No animal should have to suffer like my dogs were..and continue to, long after the product was applied. Another animal shouldn't die or have to be euthanized because of Sergeant's products. If you want to bring awareness to what Sergeant's products are doing to animals, share your story with the media, and start a Class Action Lawsuit, please message me. We need to advocate for animals. They don't have a voice, but we do!

C
C
Cassandra J Dunbar
US
Jun 03, 2017 12:49 pm EDT

I just got this at the Dollar Tree for my 3 dogs - a chihuahua and 2 large mixed breeds (like labs). I hadn't put it on them yet (this would be preventive as they all had baths yesterday and no fleas seen) but wondered why this would be sold at Dollar Tree if it was any good. For $1 each, $3 total, I'm throwing this crap out. My chihuahua is 12 years old, the other two are 5, and I'm not risking their health. I'll get it from the vet for a little more money. Shame on this company for selling this and then offering to reimburse people for their vet bills! Take this garbage off the market. Thanks so much for everyone's input, you might just have saved my dogs' lives!

B
B
btaylor3
US
Jun 03, 2017 1:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yes! Please throw it out! I'm so glad you found this page. One of my dogs got better, only to get worse--she now has seizures, the trembling, and tremors, etc..that she had when we first put the product on her. Her prognosis is poor. It's worth paying more money. You can always go through an online pharmacy to order medications. They will call your vet to verify the script, then mail it to you. That will save you some money!

A
A
Alan Wade
US
Jun 08, 2018 4:33 pm EDT

All i see here r Complaints about Sergeants, but looking around the net, there r multiple companies that isrntjidndsmr chemical and the reviews r both good and bad. It’s not just Sergeants brand, so it’s pointless to bash them and them alone, not to mention the majority of people report good to great results. Their packaging also says very clearly that this medication can cause animals to get sick and even though rare, it can also cause ur pet to die. I’m certainly not trying to take anything away from any of u, because I understand that most people’s pets r family members to them...THATS why I don’t understand the fact that u all made a decision to roll the dice with ur pets health on the line. If u didn’t read the precautions, u should’ve. It’s important to always do that, and if u did, and still decided to use it, then it’s ur fault, not theirs. I hate taking this position, but I’m so tired of watching people make the most irresponsible decisions and blame and proceed to try and destroy a company because of it. These r ur pets. U love them so please be more responsible with them and don’t take chances with their lives.

H
H
HUMANBEING777
North Las Vegas, US
Nov 03, 2021 3:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Alan Wade

She was bashing them because it is PHYSICALLY HARMING AND
KILLING DOGS. Simple as that.
Geeeezzzzeeeee...

J
J
Jackie Phelps
US
Aug 26, 2018 5:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Last night I lost my four month old kitten because I used Sargeants Flea medicine on my dog and the kitten licked him. I immediately rinsed his mouth and realized he had also rubbed against the dog so I bathed him. He convulsed for 12 hours and I knew he wasn't going to ever be okay so I had to put him down. I am devastated. I live out in the mountains with no vets open late at night. I am an animal lover and to have to do this to a kitten I hand raised and loved dearly is breaking me. I hate Sargeants for making such an awful product. I knew not to use it but a friend gave it to me because her dog gave my dog fleas and I felt obligated to try it after her glowing review. I only used part of the container and the dog was fine, a bit lethargic. Not my baby kitten. Screw you Sargeants!

More Sergeant's Pet Care Products reviews & complaints

Sergeant's Pet Care Products - CRAP and WILL HURT YOUR DOG!!!! 49
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sergeant's Pet Care Products - Poisoned My Dog 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sergeant's Pet Care Products - Flea & Tick Powder Caused Kidney Failure in 5 Year Old Cat 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sergeant's Pet Care Products - toxic medication
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sergeant's Pet Care Products - DANGEROUS 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sergeant's Pet Care Products - Senior Sergeant Chris Hurley kills black man 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sergeant's Pet Care Products - Poisoning - Toxic Reaction 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Sergeant's Pet Care Products Contacts

  2. Sergeant's Pet Care Products phone numbers
    +1 (800) 224-7387
    +1 (800) 224-7387
    Click up if you have successfully reached Sergeant's Pet Care Products by calling +1 (800) 224-7387 phone number 0 0 users reported that they have successfully reached Sergeant's Pet Care Products by calling +1 (800) 224-7387 phone number Click down if you have unsuccessfully reached Sergeant's Pet Care Products by calling +1 (800) 224-7387 phone number 0 0 users reported that they have UNsuccessfully reached Sergeant's Pet Care Products by calling +1 (800) 224-7387 phone number
  3. Sergeant's Pet Care Products emails
  4. Sergeant's Pet Care Products address
    10077 S 134th St., Omaha, Nebraska, 68138-3710, United States
  5. Sergeant's Pet Care Products social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Sergeant's Pet Care Products Category
Sergeant's Pet Care Products is ranked 28 among 47 companies in the Pet Stores category