Shari's Berries / Berries.com
Reviews and Complaints

Ordered Deliciously Decadent Festive Holiday Bouquet & Holiday Cheer Strawberries to be delivered on December 24th, was delivered December 23rd. Strawberries were melted, broken. Flowers were extremely small bouquet.

I attended Christmas and asked why she didn't serve the strawberries. I took pictures.

I've ordered before and was satisfied.

Terrible

Chocolate covered strawberries': Order #[protected]

I received the above order on 12/24/2022. The care instructions only addressed caring for flowers and not the chocolate covered strawberries I received. As a result, I left them on the living room table for several days and the strawberries are now soft and rotted. If the care instructions told me to refrigerate them right away this would not have happened.

On November 30th I placed an order W01005836645490. It was to be delivered 12/22. On Thursday evening I received an email it was delayed. Presuming it would be delivered 12/23 I didn't mind.

I tracked it and phoned your customer service at 4:00 Friday night. After listening to your agent tell me the order was in transit, I got a bit annoyed. Asked to speak to a supervisor. I was guaranteed that it would be delivered 12/23 by 8pm. Well guess what, it wasn't delivered. I now want a full refund. This was a Christmas present and now my brothers family is heading out of town.

To say the least I am really disappointed in your service.

I place the order three weeks before it was to be delivered, and your customer service told me to be patient.

I really am angry at this point and will expect an email by the end of the day referencing a full credit.

Cynthia Loxsom

[protected]@gmail.com

Customer service excruciatingly terrible. Spend over 2 hours trying to get order removed from my credit card. Worked with 5 different employees from 11/30/22 to 12/5/22. Never received e-mail confirmations as promised, never received cancellation of orders. Was not allowed to speak with manager. On hold for over an hour while Anthony tried to cancel charges on my credit card. Bianca, and Jenna played musical chairs, would not allow me to speak with manager. Angel assured me orders would be cancelled, said call was on recorded line. Charge is still on my card. Credit Card Company will handle it. I see where you still have so many unresolved cases. Should have searched before trying to use you. I WILL NEVER TRUST OR USE SHARI'S BERRIES OR 1-800 FLOWERS AGAIN! YOU SHOULD BE ASHAMED OF YOURSELF. EVERYONE SOUNDED LIKE A FOREIGNER. Come on now, you can do better than this.

I receive a gift every year on my birthday November 9 from my friend in Pennsylvania this year the order was scheduled for November 9 you guys had the address wrong so they will arrived four days later molded and smashed up very upsetting then they were to be re-ordered to the correct address on November 16 well that’s today and I still have not received them so I called customer service and was told that you guys sent them to the wrong address again that they were not able to change the address but I received the molded ones I want my strawberries and I’m very hurt and upset so is my friend that he purchased something that I never received I wish you guys Would fix this I deserve my strawberries now at no cost to my friend this is really sad and hurtful

My mom ordered me a birthday gift of a half dozen chocolate covered strawberries and they arrived a day late, open and EATEN! The ice pack was hot to the touch and chocolate remnants smeared on the inside of the box. We called and had them send another, it still has not arrived and I bet anything it will arrive eaten or damaged. DO NOT ORDER FROM HERE! Save yourself some stress, time and money and bring your service to someone who will get it right. I'm honestly surprised this company is still in business. I will not be ordering here again and will advise everyone I know to steer clear!

I have been buying your product for a few years but lately, your service has me doubting if I will be ordering in the future.

An order I made months ago you shipped to the wrong address, yesterday day I order a dozen berries and I have received several phone calls asking about the direction to the recipient, these people you have in the Philippines are not doing your company any justice.

When I call to order I can't get anyone from the states to answer the phone, I only get someone from the Philippines.

I would like for someone to call me at [protected] if I don't get a return phone call I will not be ordering from you going forward it only shows you don't care about your customers

Received an expensive box of 12 chocolate covered Sharis Berries for Mothers Day from my daughter. The berries were small, no green leaf tops, no chocolate drizzle. I was very disappointed and so was my daughter. I emailed the company, sent a picture of the puny, sorry looking berries. Even sent a

message from the berries.com website. I gave all the info on the gift message card enclosed. No response

To my email or my daughter. I do not advise anyone to order from this company! Bad customer care. The company would not communicate with customer's concerns. Bad product.

Order never made it to destination! It was a gift for Mother’s Day for my sister.

I ordered 5 sets of 12 sets of strawberries for my daughters stepdaughters and daughter in law. 3 out of 5 4 white chocolate covered strawberries were busted off and the strawberries were all over the boxes . 1 was so sticky it could not be opened without ripping up the box. After sending an email and multiple people answering saying the same thing “ I apologize for the inconvenience “ then telling me they would redelivery the 3 to the recipients the strawberries, and sending me a $20.00 savings pass. Then one tells me in email that they would refund 50% of the original order , and redeliver the strawberries to the 3 along with. $20.00 savings pass. So when I made a phone call to customer service, the girl on the other end told me that they could not do both that I would have to chose either redeliver or refund , I reminded her that I had pride too much ,only for 5 delivers and as she kept arguing that the email I received was a mistake that they could do both I got upset and just reply “ fine refund my 50%. So I’m put on hold she comes back and says that she had refunded half of each of the 3 orders individually and that she would be sending me $60 savings pass.

Well finally results, I haven’t seen the refund on my credit card and I only received $20.00 savings pass. And that is not what they promised me.

I was sent 2 dozen berries for mothers day and I was told they were suppose to arrive Sat. And they didn't arrive until around noon on Sunday and they were warm when I opened them, the ice packs were even warm, needless to say they went in the garbage.

This isn't the first time this has happened so that's why I am complaining. My son sends them to me every mothers day.

I ordered two orders, one for my Mother that showed up, the second for my wife that never came. I could have bought flowers at the store for $15-20 to match this just under $100 order and guess what? It would have actually been on time. What is so frustrating is I sensed there was going to be a problem as my wife's order never showed up in my account. Of course it did show up on my payment method... and Of course I got SMS verfications with order tracking #'s for both.

I called this morning twice around 11am when they could have actually fixed this and made sure I was on the delivery que. Whenever you ask for a supervisor, "They're in meetings" always without fail. Seeing the countless other pissed off customers on their facebook and all the reviews here I see clearly it is a HUGE mistake to put any trust in this company.

The good thing is my credit card and/or PayPal will absolutely force a resolution and get my money back.

Thank you Shari's Berries for ruining my surpise and gift for my wife's mother's day. I hope you had a horrible holiday as well.

Tip for consumers:

I would highly reccomend you avoid this company. Look at their facebook posts with the countless comments of people that are pissed, let down, receiving moldy berries, late orders, etc etc etc.

I will never purchase your products and will make sure my friends and family know my experience, especially the ones that use you often.

I received the delivery notice and time, unfortunately my mother did not receive the berries! I spent 30 minutes trying to understand the customer service rep, but I do believe he said, I would receive my money back. For 30 minutes he tried to force me into accepting the berries on a different day. I told him I did not wish to have my mother sit at home for another 12 hours hoping the gift would show up on the 11th instead of the 8th as I ordered. Apparently, it is not your policy to reveal the local dealer you used for the delivery, nor would he call them and to see why they claimed to have delivered it, so why would I trust it to be delivered another day. Please refund my money and send me an email acknowledging that you have received my complaint. The customer service man promised he would refund the money and send me a coupon to my email. Neither have occurred.

Apparently the person in charge of the national delivery contract is not very intelligent. A full 30% of the customer issues are delivery related. Perhaps a CHANGE is in order? You sell an experience... And you are failing because your carrier is a dud.

My order was scheduled for today (we are leaving town tomorrow until next Wednesday the 16th. I placed an order for my wife and daughter foolishly relying on you to deliver (you had ZERO issues taking my money immediately). This was a Valentines day order with delivery scheduled for Friday the 11th... I get delivery notifications that my order will not be delivered until after 8pm on two of the items (still in Memphis at 5 pm) and one other item is now delayed until the 15th? Maybe if your all important executives would come out of hiding and put their emails online they would get an understanding of your customer frustrations. But alas... They are too busy playing golf with your carrier sales reps to take calls from unsatisfied customers who have had their money taken and your product not delivered.

Your customer service is a joke as well. I called and a supervisor was too busy to hear my issue. You have taken my money, ruined my surprise, cost me a day at work and I bet you are all joyously sitting at home eating dinner not caring that your carrier is costing you a fortune because they are buying the next round of golf.

Thank you for giving me a clear, concise image of your company structure and the realization that customer experience is far too low on your list of priorities for you to engage with the peasants from whom you so quickly take money from.

Ordered these for my mom to surprise because this was her first birthday after a month of my dad passing. She always wanted to try them so, we thought it would lift her spirits.

Well, I was tracking them the day they were do. It said they were still In Colorado and we were in Texas. I called Shari’s Berry the customer service guy said well it says they will be delivered by 8:00, call back at 8:01 if not there. I called back Saturday and they said well it says they will be there Monday. Fresh fruit 4 days later. Everyone knows what that means about the food. The lady said she did not know when they could get another order there. She did refund me our money.

I would not recommend this.

When they finally did arrive this is what they looked like and the strawberries were mush.

I placed a order that was supposed to arrive on the 21 of December. It's January 8 and I still have not received my order, is there anything you can do to find out what happened to it

I recommend Shari's Berries to everyone I talk to about special occasions, Holidays, or whenever. My wife and mother Espesially like them.
I ordered a half dozen berries for my sister, Cindy Orendorff, in-law in Kileen TX. They arrived melted and the ice packs barely cool.
I would appreciate either a refund or another order of berries to be sent.

I ordered a Birthday fruit bots LOL for my good friends birth on Nov 2nd @ 1000. 1st it never showed up. The company changed the time 2 times and still nothing. It wasn't until I placed my 3rd call at 5:42pm. I was told only after, I called in at 5:42pm that some of the fruit had ran out. I I feel disrespected, that I was not notified I am also that place an order for 10 AM in the morning and still nothing all day. Then he tried to offer me a $20 gift certificate for deliveries only, . Are you freaking kidding me? I was getting notified all day saying that delivery was on its way. I am very disappointed. I will never use Shari's Berry again. I will tell all my friends not to use this company. You guys don't really care unless it's beneficial to your company. I mad that I ruined my best friend's Birthday it was supposed to brighten up her day. I am very angry! (Say this in all caps, cause I'm yelling at you) *I just wanted my friend to have a beautiful day, today. She truly is a great friend and sometimes she is overlooked, underestimated and some times under appreciated. She really deserves to feel Special today and everyday. Today was suppose to be hers! Some times life as we all know can drag us a few miles! She means something to ME! YOU RUINED that! She waited all DAMN! Day at home waiting for your company to get your [censored] together. ALL DAY!

I was sent strawberries by my mother in law for my birthday. They arrived melted and gross looked like they been left without refridgeration. They then sent another one same thing if you was to eat them you would end up in the hospital... The customer service sucked as all they wanted to do was send some more melted down gross strawberries. Who wants those after getting two orders already

I placed an order for birthday chocolate-covered strawberries to be delivered on Friday, 5/21/21. The order never got delivered. I contacted customer service & was offered a partial refund of $20 for the delay & was told the berries would be delivered the next day. Then I received the email confirmation for the refund & it stated the refund would be returned to me in 30-45 days. What?!

I was also told the delivery would be sent to a different florist for delivery on Saturday. But they refused to tell me who the local florist was that would be delivering the berries. They told me it was company policy not to share that information. What a bunch of nonsense. I finally got an email confirmation on Saturday night stating the berries had been delivered.

When I didn't hear from the recipient of the berries by last night (Sunday), I called her. She said she was home all day on Saturday & had not received any deliveries of any kind. So, not only have the berries STILL not been delivered, there is no surprise left even if the berries were to show up now. But I don't expect that to happen.

The customer service agents I spoke to on the phone & corresponded with via email after a post I made on Twitter about the epic fail were all inept to say the least. The only thing they know how to do is read their script & reply with canned answers. There was not one empathetic agent or independent thinker among the many that I corresponded with. They stayed on script & that was it. What a joke!

At this point in time, I will never order form Shari's Berries again & urge everyone to stay away from them. Read all the negative reviews on here & everywhere else. Spend your money elsewhere - somewhere you can speak to the business owner & know that they care. You won't get that with Shari's Berries. Stay away from Shari's Berries. The only thing they deliver is disappointment. #sharisberriesfailsagain