Sheetz’s earns a 1.0-star rating from 1497 reviews, showing that the majority of convenience store patrons are dissatisfied with overall shopping experience.
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I was trespassed from Sheetz
Hi my name is Audra Moats. I was trespassed from 1012 University Ave Morgantown, WV 26505. My son got
In a fight with a guy and me, my husband and my sons were all trespassed from there. I want to know why my husband my oldest son who was not in the fight and my self was trespassed. We didn't do anything. All of this happened on January 4th, 2023.
Desired outcome: I want to be untrespassed along with my husband and my oldest son not involved in the fight
Rude employees
I ordered two sandwiches the employee made one sandwich then put a storage container on top of it left it sitting for about three minutes. Then moved it off an was going to wrap it to give it to me. I asked her to remake it please. The woman got an attitude as if she didn't know what I was talking about. Another employee came over an said they will remake...
Read full review of Sheetz and 1 commentManagers/Security
As a PAYING customer I expect to be treated like a human being. Not at Sheetz! They are greedy Capitalist who put profits before their customers. I purchased some food and a large coffee at their Waterloo-South Main Street store in Akron Ohio and was approached by the store Gestapo that I "was loitering" and was told to leave. I guess I took "too long" to eat and drink my order. This only goes to shew how Sheetz in typical Capitalist fashion cares nothing about their customers and is only after profits. I will never step foot into a Sheetz store again! Neither should You!
Desired outcome: Humble apology-change in store policy
Large cups and lids rarely available
We have the drink subscription and we like to use the xlarge cups to best take advantage of the subscription and because we get drinks to drink as we travel. Xlarge cups and lids not often available at a number of stores but specifically store #392 in Chambersburg Pa. We are told the company is not sending them any.
Desired outcome: Cups and lids become availabie- the company sends them to the store.
My husband and I often eat breakfast or come to the dining in area in the evening for a snack and a drink. The music is so loud we have to yell to hear each other and we cannot hear what we're listening to on our devices. This is at store #392 in Chambersburg pa.
Hiring policy
I filled out a application at sheetz gas station and I interviewed on December 27th 2022 at 9:30am with a manager named Alexus... That was on a Tuesday... She told me interview went very very well and she had to go over it with the other managers and would call me Friday, December 30th with any news...Now, during the interview I told her why my teeth were messed up due to medicine I had to take for cancer 6 or 7 yrs prior.. The medicine completely ruined my teeth...So she calls me on Thursday December,29th,2022 and told me she had good news and bad news.. She said I was hired and she wanted me for the job but I had to get something from my doctor saying that medicine I had to take messed up my teeth so conveniently I was actually at my doctor's office at the time of the call...I got the fax number and email address to send her the fax... And then I went over what was going on with my doctor because it left me in tears and I felt bullied and I felt like I wasn't worthy enough to work for the sheetz company..I provided the needed paper from my doctor explaining what happened to my teeth and my doctor was really mad and just could not believe that a company like sheetz denies people employment because of their teeth and not because of not being qualified... You never know someone's mental state... They could harm theirselves due to being put down like this...I am speechless on how I was treated and I'm calling 6 on your side and my lawyer already knows what's going on...If they didn't want me for the position because of my teeth they could've just told me that they went with another candidate...I don't believe it was the Manger Alexus fault..But I really am not sure...I felt like any confidence I had in myself was just completely ripped from me and I think it's bullying...I love sheetz gas stations and I never ever thought that I would be treated as a drug addict that just did way to much meth in her day...I don't do drugs and I never will...I don't have a good insurance and that's why I haven't got them fixed yet and the lady even said that I could get sheetz dental health and get them fixed like that...I'm am very very very offended by your company and this needs to be addressed...My lawyer wants to take it to court for discrimination and time and suffering and being bias...I am a awesome person and I work hard...I love meeting and talking with new people and I have an awesome personality...I want to file this complaint and also I want you to know that I'm a mother and I also have bills to pay just like u do... What if you were treated like this... What if you were told that your interview went well but your teeth were to ugly to work there... And I sing care about your smile policy...THERE ISN'T ONE CUSTOMER THAT WOULD WALK OUT OF GETTING GAS OR DRINKS OR FOOD DUE TO SOMEONE TEETH BEING MESSED UP...HOW ABSURD IS THAT? You can contact me directly at [protected] or my email at [protected]@gmail.com...I hope we can come to some kind of conclusion because I've cried for 2 days now because of this...
Desired outcome: I would appreciate a response.
Sandwiches
I am an "avid sheet freak" but as of lately the last five times my orders have been wrong! Anywhere from having no salt and pepper to having no bacon and the latest, very stale bread! 😡 I know it may seem petty but it's been very repetitive and I pay for this food to be made the way I ask. They used to do such a great job but in the food preparation...
Read full review of SheetzCondition of store at 405 Memory Lane york, PA 17402
Went to this store today 12/29/22 and it was in bad shape! Parking lot had trash everywhere, inside of store the floors were disgusting and the place seemed a mess. I have been going to this store since it was opened and I have watched it steadily decline over the past 3 or so years. Today was the worst I have seen it and I finally decided to say something...
Read full review of SheetzEMail offer not given
I received an email for .60 off /gallon for each $25 gift card purchase. Offer was stackable for gift cards from different categories. I responded to the email "buy Gift cards" link and purchased two gift cards in different categories, using my registered email address [protected]@comcast.net. I never received my $1.20 off per gallon on my card. I have attached the email offer as well as the confirmation showing the order number of my two gift cards and the $50 total for 2 gift cards, in different categories.
Desired outcome: $1.20 off gallon of gas up to 25 gallons as promised in email. Email [protected]@comcast.net. Card number [protected]. Email Offer, and Gift card purchase confirmation is attached.
I have had the same experience. I got one $0.60 off a gallon of gas offer on my account, but I bought 8 gift cards, which were all listed within the offer email.
my food and service
it’s 12/27/22 and i went and ordered some food , moterella sticks , 2 boom boom mac , chicken tossed with garlic , and once again the person making the food at this time , threw whole entire patty’s of chicken in the mac , and it’s disappointing, my order number is 853 , i’ve took pictures of everything i’m gonna say something next time i go there , becuz it’s kinda ridiculous that this has happened about 3 times and it’s the same employee that does it every time , every time , i wasn’t able to catch his name i’m not even sure if he had a name tag , he doesn’t even say anything when he hands me my food witch i think is kinda rude a little bit when it comes to service .
Food
I came into the south Bloomfield store on 12/24/22 at approximately 8:45pm to pick up two chicken platters. One homestyle one strips. I got home and opened the boxes and was absolutely appalled at what I saw. Both "platters"contained their respective sides but the chicken in both boxes was chopped up like it was being served to a toddler. There definitely was not anywhere near the amount of chicken in either of them. I do feel that they did this to make it "appear" there was a decent amount in there. I do have pictures as well.
Staff and leaders
sheetz at bedford near the entrance of turnpike...slammed again today...just packed with customers...the food people cranked out the food as fast as they could go but always wear proper sanitary gloves...never rude ...customer service is not lost as in some companies...the managers...and supervisors who also lead from the front...ie in the trenches unlike some companies...u can tell they train their cashiers and people to maintain customer service being lost in many businesses today...all the staff has strong work ethic..never complaining or whining...and alwasy pleasant as they should be with customers...not easy with the place being swamped...and it was...swamped
job well done...again... proof under pressure...time and again...and leadership never screaming or uelling...good place id send my students friend or people looking for work and good bosses...
j tukey DVM
Desired outcome: acknowledte the managers and their team bujilding skils....not just money data..whch doesnt tell the real story.......
My food
Every time I order the boom chica mac, they never cut up my chicken, or my boyfriends, it’s just annoying that every time I get it it’s never cut up the right way this time he got a full patty just thrown in there, it does take quite awhile waiting for my food as well but yeah it was 12/22/22 at like 4am, not many people there not much cars was there so I don’t understand why they didn’t take their time, I ask for my chicken to be cut up but still get it barley cut up, and my boyfriend got a made to order sandwich and they forgot his cheese on it, there’s been a couple times where they have forgotten a couple things, and oh they are out of fried oreos and that sucks a lot.
Desired outcome: not worried about a refund or anything jus wanted to state this and point it out
customer service
I love sheetz! Let me start off that way...but this morning was first time I had ever experienced this. I was at the Palladium Sheetz Location, High Point, NC Busy holiday morning. I went inside ordered my food, went to check out...no one at front. 3 employees that I counted in the food prep area talking, laughing. I appreciate having fun at work, but you...
Read full review of SheetzImproperly made order
I ordered a mto hot dog. I asked for ketchup on it and I did not get ketchup I just got the hotdog. I also got fries and ordered them with ketchup. I don’t usually complain about things and it’s not a big deal but I just wanted to reach out because it’s such a simple fix and wanted someone aware so that whoever prepares meals can be more cognizant when preparing orders. My receipt for my order did not say anything other than 1 mto hotdog and the 1 fryz with 2 ketchup. Thank you. Take care!
Commercial on Hulu
As a catholic I am offended by a recent commercial on Hulu portraying a catholic priest in a disrespectful manner. I felt the ad encourages misconceptions and negative imagery relating to my faith. Sin is not something to make fun by disrespecting catholic clergy. I wonder if they would have done the same commercial with a recognized protected class. This is a form of religious persecution and shouldn’t be permitted.
Desired outcome: The commercial is not run anymore
Sheetz store #550 and food service.
12/13/22. Lunchtime.
First I’d like to say I work at Sheetz and personally know how hard it can be during lunch rushes and being short staffed. However, when I ordered a burrito that day it wasn’t too busy and they had at least 5 or 6 girls in MTO making food and two ladies at register, which should make for better accuracy and quality.
I ordered a burrito and when I got it the tortilla shell was completely slit down the back from folding it to hard. Not a super big deal so I ate it with a fork then I proceeded to find small pieces of blond hair in this burrito. From my experience working at Sheetz I’ve never given a burrito out with a broken tortilla, I always replace it if it’s broke. Not to mention I’m usually a person that if I find one hair no big deal I pick it out and continue, but 4 hairs throughout this burrito was more than enough for me to throw the whole thing away.
Desired outcome: I apologize I don’t like to seem like a “Karen” and I’ve never ever submitted a complaint especially since I work at Sheetz myself, but a little more care would be highly appreciated. Thank you I’m sorry for any inconvenience.
Employee
We stopped into sheetz on Maynard st in Williamsport pa today around 2 pm December 10th 2022 and an employee working the mto by the name of aubree (not sure about the spelling) was being very rude towards customers one gentleman asked for catchup and she very Rudly told him basically he was out of luck because he did not order it, then our order was called...
Read full review of SheetzTire air pumps
It's amazing that a company the size of sheetz has such poor air pumps. This is not just at random sites but every sheetz. 90% they either don't work or let more air out of your tires than goes in. These air pumps are very undependable! I do believe that with the high volume of business that sheetz has this could and should be maintained and up dated.
Desired outcome: New and better air stations
Complete disregard of clean conditions / obvious drug dealing
Sheetz store 8283 Old U.S. Hwy 52, Lexington NC 27295
Since this store opened, the local community has noticed what a complete [censored] show this particular store has become. The trash in the parking lots / gas pumps / and floor inside is second to none. This place is an embarrassment. Obviously the Sheetz Corporation does not care. How do i know?...because after witnessing obvious drug deals by employees for over 6 weeks, local law enforcement stated that Sheetz does all their own security monitoring from their home state. I stop in there literally every morning aprox. around 6.15am to grab a coffee. I have personally watched (for over 5 weeks) a group of 4 men and a certain employee conduct "business" over the counter. It actually became a game of sorts with me just to find out the exact scam and how they pulled it off...and quite honestly, I did figure it out. Oh well...crime wins again.
I'm sure some poor soul, trying to work their way up the corporate ladder in Pennsylvania will be given the task of "investigating" this (if its even read) to only kiss upper managements [censored] and say everything is fine.
THAT is why I'll do everything in my power, starting today, to get my co-employees to stop patronizing Sheetz 8283. (There are over 400 employees 3 miles away that use this store daily)
Desired outcome: Shut this store down. Its a hazard for decent humans.
Car wash damage
My vehicle was damaged while getting a wash at the Sheetz in Kernersville, NC.
I sent a form to the Sheetz office and have not heard back.
I do not appreciate this type of service.
My rear wiper arm assembly was torn off by the brushes and the front passenger side wiper assembly was broken.
I contacted Sheetz, with no response.
David Monaco
2804 Falling Leaf Court
Monroe, NC 28110
[protected]
Desired outcome: Pay for damages of $165.
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Overview of Sheetz complaint handling
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Sheetz Contacts
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Sheetz phone numbers+1 (800) 765-4686+1 (800) 765-4686Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
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Sheetz address5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
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Sheetz social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 04, 2024
Most discussed Sheetz complaints
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