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CB Construction and Power Tools Sherwin-Williams Replacement paint
Sherwin-Williams

Sherwin-Williams review: Replacement paint

M
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8:17 pm EDT
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On August 21st I went to the Sherwin Williams store where I purchased the original paint for our house five years ago. I needed a gallon. The woman told me she didn't have that paint base. She called another store and confirmed she could send a driver the next day to get the paint. The order would be ready by Tuesday or Wednesday at the latest. She would call me.

I did not hear from her. The following Monday, August 28th I went to the store. I found out the woman was no longer with Sherwin Williams. There is a record of the formula for the paint, under my name, but no record of any effort to obtain the paint. I was told it would be ordered and ready by Wednesday. I would be called. No call. I went back to the store on Friday, September 1st. I was told somehow the paint didn't arrive, but on Tuesday, September 5th (after Labor Day) the paint would be ordered and I would be called by Wednesday at the latest. No call. I went back to the store today (September 9th) and was told the driver had been sent to pick up the paint, but it wasn't there. The man said he was sorry but "all he could do" would be to send the driver again on Monday September 11. That will be two weeks to get one gallon of paint.

Desired outcome: I would like my gallon of paint.Is "guaranteed customer service" just a cliche to entice customers to feel secure in spending, in some cases, hundreds of dollars?

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    101 W Prospect Ave., Cleveland, Ohio, 44115, United States
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