ShopGoodwill’s earns a 4.4-star rating from 877 reviews, showing that the majority of online auction shoppers are very satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
avoid!
I have bought an item from ShopGoodwill website and never received it.
When I paid for the item I was also charged some extra for shipping even though there was nowhere mentioned about that.
But that's not the biggest problem. After I paid I did not get any information about my item and when I contacted the seller he said that he did not receive the money!
I knew he was lying and my bank confirmed that payment did go through.
I still cannot get my refund and ShopGoodwill refuse to help!
very dishonest company
I decided to cancel my order as soon as they charged me for shipping. The total shipping cost was even more than I paid for my entire order.
I contacted ShopGoodwill via email and asked them to explain why the shipping was so expensive and they replied nothing! When I asked them to cancel my order they ignored me once again.
So I decided to call these guys and all I got was an empty promise that they'll resolve my issues as soon as possible. Never was resolved and they did not contact me back! Very dishonest company!
did not receive my item
I used ShopGoodwill only once and won a rare item! I was so excited about that and thought that I was really lucky. Several days later they contacted me and said that my item is ready for shipping, so I paid them and then they said that it was shipped. When I arrived to pick it up I was told that nothing arrived! Contacted ShopGoodwill and they said that they had no information regarding my order and could not help me with anything. Waited for days and then weeks and nothing ever showed up! I'm extremely disappointed with this website.
it was seller's fault, but he refused to help
I have bought some glass items from the site www.Shopgoodwill.com. I placed the order in May and got it in the beginning of the June. But the main problem was that the items were all damaged, because the seller badly wrapped and the box wasn’t safe for the glass items. I took pics and provided them to the seller, who excused and told me that he wasn’t responsible for the damage. Now he avoids me.
they didn't reply to your questions
I wanted to win one item on the website www.shopgoodwill.com. I was shocked, because the company took my money for the bids, but there was some unknown user, who was the highest bidder and I have no choice to win it. I sent the question to their support team’s email. But these guys didn’t reply and all my emails and questions went to nowhere. Don’t rely on them and don’t think that they would help you.
you will waste money here and don't win anything
People, I only want to warn you that the website www.shopgoodwill.com and their auctions are dishonest. The descriptions of items are wrong on the website. As well as there are hidden users, who post bids in the end of the auction, and you lose everything. But you can’t prove it. I couple of times have posted bids and lost everything. I don’t like this website and don’t recommend you it as well.
deceptive and fruadulent discriptions
I like the idea of ShopGoodwill. The problem is they have not way of keeping the individual stores honest. Just look at the post at any rating site or type shoppgoodwill.com comments into any search engine and you will see the level of dishonesty that happens on this site. From my personal experience, last week I ordered a silver statue when I received it...
Read full review of ShopGoodwillimpossible to win and waste of money
This website www.shopgoodwill.com is total rip off. I placed so many bids and tried to win the items couple of times, but each time some new rule appeared. It was impossible to win the item or place the highest bid. There some obstacles and problems, and all this have happened all the time. I just wanted to share my review and warn other people.
no money, no delivery – total rip off
I recently used the website www.shopgoodwill.com, but I wouldn’t advise other people to buy from them. I ordered office supplies and some stuff for my pet, but they charged me twice for the delivery. I wasn’t satisfied with it, so I decided to reach the seller and asked to return money. But all my emails were returned back and it was impossible to return money back. As well as I still haven’t received my order, but I posted it two month ago. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.
They scammed me out of money to. No refund an no item. They called me a liar an kept my money. Im livid.
Replied
auction item broken in mail
I won an auction on shopgoodwill.com for a wood carving. When I received the item, it was not properly packaged and had broken. I could glue it but the break will still be visible and I didn’t bid on a broken item. I have sent emails 3 times and had no response. It has now been 7 days since I received the item and sent the first email. It says they will...
Read full review of ShopGoodwill and 27 commentsShopGoodwill Reviews 0
If you represent ShopGoodwill, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About ShopGoodwill
Customers can browse through an extensive inventory that is constantly updated with new items. The site operates on an auction-based system, allowing users to place bids on items of interest. Each auction listing provides detailed information about the item, including condition and any notable features or defects, to help buyers make informed decisions.
In addition to facilitating the purchase of goods, ShopGoodwill also serves as a platform for Goodwill to further its mission of providing job training and employment services. The revenue generated from sales on the website contributes to funding these programs.
The services offered by ShopGoodwill are designed to cater to bargain hunters, collectors, and those looking for unique or vintage items. The website provides a user-friendly interface with search and filter options to help customers navigate the diverse inventory. Customer service is available to assist with any questions or issues that may arise during the bidding or purchasing process.
ShopGoodwill's online presence allows for a broader reach, enabling people from various locations to access and purchase items that may not be available in their local Goodwill stores. It also offers a convenient shopping solution for those who prefer to shop for second-hand goods from the comfort of their own home.
Here is a comprehensive guide on how to file a complaint or review about ShopGoodwill on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with ShopGoodwill in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with ShopGoodwill, including key areas to mention, any transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file your complaint or review about ShopGoodwill on ComplaintsBoard.com.
Overview of ShopGoodwill complaint handling
-
ShopGoodwill Contacts
-
ShopGoodwill phone numbers+1 (714) 640-8370+1 (714) 640-8370Click up if you have successfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number 0 0 users reported that they have successfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number Click down if you have unsuccessfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number 0 0 users reported that they have UNsuccessfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number+1 (714) 492-1150+1 (714) 492-1150Click up if you have successfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number 0 0 users reported that they have successfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number Click down if you have unsuccessfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number 0 0 users reported that they have UNsuccessfully reached ShopGoodwill by calling +1 (714) 492-1150 phone numberCustomer Service
-
ShopGoodwill emailsinfo@shopgoodwill.com100%Confidence score: 100%SupportSupport@shopgoodwill.com100%Confidence score: 100%support@shopgoodwill.com89%Confidence score: 89%support
-
ShopGoodwill address410 N. Fairview, Santa Ana, California, 92703, United States
-
ShopGoodwill social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 14, 2024
Most discussed complaints
auction item broken in mailRecent comments about ShopGoodwill company
Item could have been shipped in a USPS flat rate box for $6.50 with shipping weight up to 70 pounds.
Nanaastore
10 reviews
Rewardbee
12 reviews
Products Direct
10 reviews
Commense
14 reviews
Element Vape
18 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.