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I just joined shopgoodwill.com about a week ago. My family learned about it on a Facebook page and got the rest of us to join. I joined late since I was out of town when they got into it. Anyways, I have items paid for and appointments scheduled to pick them up. I also have items from won auctions that I need to pay. However, when I went to pay, I couldn’t access my account. At first I thought I typed my login information in wrong, but it turns out that shopgoodwill literally BLOCKED me! I sent them an email about it and they essentially responded by saying they wouldn’t let me back in. I have absolutely no idea why considering I am new and I have paid for items, and not a single overdue item. The only thing I could think of is that because my family also has newer accounts as well under our address, it was seen as suspicious or something. I truly have no idea since support won’t give me any explanation. Their support team via email literally replied to me saying they won’t be replying to me anymore. How unprofessional and disrespectful! They won’t even give me information on my paid for items that I scheduled for pick up. Since their email team has been less than helpful, I’ve left two voicemails for them via phone. I have yet to get an answer or a response. So not okay… Here I finally thought I’d found a way to thrift things that are home essentials I couldn’t normally afford without having to go to rummaging through used stuff just hoping to find something I need.
Desired outcome: To talk to someone who will actually help me and who will let me in my account! (It would be nice to receive an apology as well haha).
Don't get me wrong, over 95% of my experiences with Shopgoodwill have been great, most locations honor there auctions, ship out promptly and pack really well however there are some really bad apples out there, The majority of my problems seem to arise from damaged items in shipping because of very poor packing, I buy a lot of guitars and vintage Lionel trains and no telling what, I am writing this negative review today because today I received a box of broken up 75 year old Lionel trains from the Goodwill industries of the Valleys, Salem Va., I always send a message to wrap these rare Lionels good with bubble wrap to protect them in shipping, these today were just all piled in a box and nothing was wrapped with bubble wrap or any kind of protective packing, I think everything in the box received some sort of damage, this location obviously has some really lazy people, you might want to avoid buying anything from this location that is breakable.
Another recent bad experience was with the Oakland Ca, Bay location, I purchased a guitar amplifier and received it all broken up because it had just been put in a box and shipped with no protective packing, more lazy people.
I have also had bad experiences with the Austin Texas location on pickup only items, I purchased a collection of Lionel trains and when we went to pick them up all of the more valuable stuff was missing, no one seem to know what happened to the missing items, I also purchased a land surveying kit and when we picked it up the sight scope was missing, the people they have in the warehouse obviously have some sticky fingers.
My worst experience was with the Easter Seals Northern Rocky Mt. Boise location, I purchased a large collection of Vintage Lionel Trains and like always I ask them in messages to wrap each unit good with bubble wrap, they wrapped nothing, just piled all these 75 year old trains in a box with no protective packing whatsoever, nearly everything in the box was a total loss, more really lazy people, you will definitely want to avoid this location
But like I said in the beginning, 95% of my experiences with Shopgoodwill have been great, just look out for the bad apples.