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4.4 9 Reviews 130 Complaints
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ShopGoodwill Complaints 130

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N
4:13 pm EDT

ShopGoodwill Need to stop putting black markers on purses and clothing i'm tired of throwing them away because it doesn't come off just stop

The stores in fort lauderdale area put black markers to price
on clothing and purses it dosen't come off i had to threw out more thing the marker dose not come off talk to your people
or spend some money on tags just stop. Put tags like all the other places do spend some money so we can spend ours no more black markers talk to your people

Desired outcome: STOP WITH THE BLACK MARKERS

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S
4:45 pm EST

ShopGoodwill Bid on item/ did not arrive in lot/Pictures changed

You have a dishonest employee at your Willamette store in Oregon. The supervisor Todd N is hateful and needs to be replaced.
I bid on a lot for 1 specific item.
When I received my lot that item was not included. When I went back and reviewed the pictures they were not the same, I am a newer patron to the site and have spent thousands of dollars already. I cannot express my disappointment!

Desired outcome: I wanted to return for a refund as the item i wanted was gone

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D
1:34 pm EST
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ShopGoodwill Bidding

I am a long term shopper with Goodwill and have now had two instances where I have placed a bid...and thank God I checked only to discover that my bids were hughly inflated. My latest bid on a piece of jewlery was 42.00 and when I later checked my bid showed up at $1, 800. Not sure how this is happening, but seems pretty shady to me. A favor of a reply would be greatly appreciated along with an explanation as to how this happened and what measures are being taken to prevent this from happening again.
Thank you in advance for your prompt attention to this matter. For your reference, the item in question can be located at https://www.shopgoodwill.com/Item/112599634

Desired outcome: Expect a response and explanation / retrac.tion of my bid

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J
2:23 am EST
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On the night of january 8th at 6:30 pm when I was making a purchase, one of your employees was rude, her name's irma. I was about to pay for the purchase when I had to get out 3 dollars to pay for something to cover the sales tax on something that was $1.99 due to my not having the change for it. There were 2 girls at the counter, the one who waited on me...

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J
5:54 pm EDT

ShopGoodwill Disabling account

I just opened an account, bid on a laptop and now my account is disabled. WTF is wrong with these people? I'm reading other reviews and they seem to have a habit of this. Guess I will go give my money to an organization that needs and appreciates it. I will also be putting this on YouTube so everyone can see what they are doing.

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G
2:27 pm EDT
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ShopGoodwill Store policy - masks required by customer

The State of Oklahoma and the City of Oklahoma Has not and will not issue a mandatory requirement. No other thrift store in Oklahoma City had issued such. This frankly, breaches my constitutional rights. To desire VOLUNTARY wearing of masks is one acceptable response. This happened July 15, 2020. Please come into compliance with Oklahoma State, city and county laws concerning this issue.

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C
7:39 am EST
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I bid on item and win. PayPal transaction completed on Jan 24 th 2019. I check my card it did go thru. They are refusing to mark item paid and ship it saying it's not paid. I sent copy of paid receipt. I open 3 tickets which they closed saying it's not them I need to contact. I opened another ticket which received no response as of yet. I I have been trying...

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T
7:09 pm EST
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ShopGoodwill g hat

I won your auction for order#[protected] on Dec. 26, 2019...it is still in "open ordersn now, 13 days later...I wrote the seller to see if they would ship it but no, they have not, nor have they replied to the two complaints I have sent them...I realise it is just a one dollars hat...but the shipping and handling are expensive and I would like them to know that the five business days to ship is long over with...teddyhuntsbears

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S
8:08 pm EST

ShopGoodwill disable account after winning auction

On several occasions I have had my accounts disabled for absol Rely no reason; I have spent a lot of money on items won on the auction site. Yet from the beginning my accounts would get disabled for no reason and customer service is no help. I am especially troubled that the accounts seem to be disabled after I win a good auction, but before I can pay for it — thus disabling my ability to purchase the item I won. I just can't believe that this is goodwill. Shipping and handling costs are unbelievably high, products are often not as described (broken, huge flaws etc) yet I don't complain. However, having every account I've ever created disabled for no reason really feels insulting and feels like a scam.

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K
10:15 am EDT

ShopGoodwill knee braces under bid

I requested the item to be reset for payment. I was out of town during the first nonpayment.. I was informed the item had been reset. But it's not showing on my end. I'm not able to make payment. I sent a email notifying the location of the pro 4 time and ask them to redo it on my end . It has been updated. Also I only have i nonpayment the account it showing there's not than three Account disabled . Please reset account name is Kayallen. Address 121 Essenton dr Upper Marlboro md 20774. Phone [protected]

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B
3:43 am EDT

ShopGoodwill broken statue

Recieved a statue that was described as in good condition and needed a light dusting. Recieved this item broken . The pictures of this item showed it complete and unbroken. When I attempted to submit a claim through customer service I was told to send pictures of the broken statue . I sent this along pictures of the box it was shipped in. I didn't hear anything back for ten days during which time I kept sending request for a refund. I was finally contacted back apologizing for the delay and asking for now pictures of the packing slip they sent and the packing material used. Now this seemed a ridiculous request since they packed it they should know what packing material they used. The packing slip was originally generated by them so why would they not have a copy of this. Even though that was what I thought was a stall tactic I sent the pictures requested letting them know I felt not having copies was incompatant on their part. I called right after I sent the pictures to them and was told by the person who answered the phone that my claim was now being sent to management for a refund. That person also sent me a written message saying it was forwarded to management. Now that I was told I was recieving a refund over the phone I discarded the broken item they sent me. Then two days later they send me a message saying they are sending me a shipping label to return the broken item they shipped me. I would have done that if I was told that when I was told I was getting a refund. But since it took them two days later to tell me that's what they wanted the item was already trashed. Since I am a reseller I don't have room for worthless items. I have spent allot of money over the years and have only had one other complaint filed which was handled right Away. I need my refund for this claim. Please refund my claim so I don't have to proceed further.your customer service in this location is rude and incompatant.

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D
2:59 pm EDT
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ShopGoodwill absurd shipping charges

It is ridiculous.
This is taken directly from the website:
Shipping Weight: 80 lbs.
Actual Weight: 3 lbs.
Shipping: $30.41 (FEDEX_GROUND)

Why is some 3 pounds of STUFFED ANIMALS require 80 lb shipping weight?

I used to think this website was worth supporting, but it's become really obvious to me that it is a scam.
All it took was a quick google search to find out that everyone else who is familiar with the website agrees and that the wrongful shipping charges are a number one complaint for this site.

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1babygirld
ames, US
Apr 05, 2024 4:25 am EDT
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This is shipping fraud. They use fed ex system that guesstimates shipping fee by the size of the box. Rather than the actual weight or dementions. Goodwill is refunded the overages paid by us customers.

Goodwill uses boxes 3x needed at times to pad shipping. We all need to file a class action lawsuit.

Some stores will adjust it, others will ban you from bidding at their locating for even mentioning it.

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M
10:13 am EDT
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ShopGoodwill did you resell

Hello my name is Marcy, I have spent probably $13, 000 on orders from you. I have never had a problem with a item being taken down once I have contacted the store.
However this store refuses to do that. I have contacted them so many times. They just send the same reply over and over, I am sure they have resold it and they still refuse to take it down. I am very upset that I am not getting anywhere with them.
So that is why I would like to file a against this store.. I am not going to stop this until it is taken down from my page on open orders.

I appreciate you taking the time and hope you can help.
Sincerely
Marcy

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J
12:02 am EDT

ShopGoodwill major overcharging for shipping on non-large items

My complaint is strictly related to the huge disparity in shipping cost for same items. I personally have been overcharged for shipping after winning a bid. You have no option to dispute the cost.

Case in point: Sterling Silver Plate Flatware-I have bid on 12 person place setting (96) pieces with solid wood cabinet shipping is estimated at $8.96. That is acceptable, conversely to that transaction a 6 person place setting (32) pieces without solid wood cabinet is net 6.2 lbs. but the shipping charges are based on 35 lbs. IMPOSSIBLE!

It is my contention that the Low Buy it Now Price is bolstered by overcharging for shipping. Which in my opinion constitutes "fraudulent overcharging" or perhaps "bait and switch."

Please advise as to next course of action.

Thank you,
James Dorsey

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M
1:24 pm EDT

ShopGoodwill microscope-bidding process

I bidded on a microscope, with 1minute and a few seconds left I got out bidded... I videoed the page because I was curious as to how long it took you to notify me that I had been outbidded... It was down to 1minute and then the other bidders-bid populated on the page (a little less than 1minute... There was no opportunity for me to bid, 'auction ended notice' populated... I am really concerned and pray you can explain to me about how bids are allowed less than one minute and the lead bidder is not given an opportunity to counter-bid... I have lost many bids and I have never complained..I feel I must challenge how that auction was conducted... (Product ID: [protected] - Nikon Stereo Microscope Used Untested) Auction today 9/27/19 (I have the video/screenshots which shows the TIME increments of the auction..

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T
5:32 pm EDT

ShopGoodwill item purchased online

Hello, can someone from customer service please call me regarding a rude employee and a purchase issue,
Order#[protected]
Item#[protected]
I sent a message asking if I could have more time to pay that I wanted to combine everything together to save on shipping, shopgoodwill doesn't make anything from shipping so I thought I could spend more if I was to save on shipping, my item expired as I was waiting on a reply but wasn't worried as I knew they could fix it so I could pay if they couldn't give me more time, I have spent a lot of money in this site, over $500 this month and it's only the 5th of the month, I think of myself as a good loyal customer, the employee that I spoke to on the phone that refused to fix it so I can pay told me 'Oh well"seriously! This is how a customer get treated, then tells me"that's beside the point"when I tried explaining why it wasn't paid that I was waiting for a response from them, she said oh I remember you, I'm the one that relisted it, you can bid again she went on to say, didn't like the fact I won it a a reasonable price, as much money as I've spent it's about time I got an amaizing deal I thought, I told her I was going to contact headquarters and then hung up, she refused to give me her name as when I asked for a manager she responded"how can I help you", I said is this the manager, she said once again"how can I help you", not clarifying that she was indeed a manager or not once again I asked is this a manager,"what do you need" she responded, all in a rude tone of voice, I get it! people have bad days, but she was just plain rude, Thanks again Tammy Templeton
[protected]@yahoo.com
[protected]

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Update by Tammytemp
Sep 06, 2019 6:31 pm EDT

I do want to say to everyone that may read this, , I have been shopping in ShopGoodwill.com for awhile now and absolutely love the site, only a couple issues besides this one is not bad at all for all I have purchased, and the money goes to very deserved causes, , I filed this complaint because I have spent so much but yet get treated the way I did from an employee is unacceptable, I have went past the due date waiting on a response and never had an issue with not being able to get my item, , I recently received a beautiful 14k gold ring instead of the 10k earrings I purchased and contacted shop Goodwill so I could send back the ring because I knew someone out there was waiting for it, , yes I want my necklace that I waited to bid on, set that time aside because I wanted it, then I have to deal with a rude employee telling me no! I love this site but I'm so upset I will stop shopping on here all because of one rude obnoxious person, , , not because there is issues with the site

Update by Tammytemp
Sep 06, 2019 6:00 pm EDT

Photos uploaded

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Update by Tammytemp
Sep 06, 2019 5:49 pm EDT

The item in question is still on my order page but yet was relisted right away, , I told her I still wanted to purchase the necklace and she said you can bid on it again, , , , I am livid

I tried sending photo but it wouldn't go thru

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N
4:33 pm EDT

ShopGoodwill customer service

i got kicked out of this goodwill due to spoussly stealing when i didnt steal. but i returned the item that i spoussly stole. this store is always disgussting and has very poor custmer service aslo they dony have room for products. 8/21/2019 i got a call stating i wasnt allowed to go back in because" i bascacilly stole A 10 dollar product" well i wont be shopping there anymore its not ada accesible.

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L
2:38 am EDT
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ShopGoodwill nintendo wii

This is the first time ever that a order was screwed up. I was suppose to get the power adapter, the cable that connects to the tv, 4 controllers, 4 nunchucks, 10 games and covers for the controllers. Well I get the wii without the adapter or the cable for the tv. I also only get 3 controllers and 5 games. The Wii was there. I paid 63.00 altogether for this and the shipping goes by weight too. I am scared to even buy anything from shopgoodwill anymore. When I messaged them they just asked for the slip. They didn't even get back to me to say they were going to help or anything. I need corporates number! If anyone has it please let me know!

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J
11:19 am EDT
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Won shopgoodwill internet bid for Pioneer PL- 200 Direct Drive Turntable. Paid for item August 1st 2019. Received Turntable damage in shipping August 8th, 2019. Spoke with ecommerce department in Iowa City where merchandise was shipped, Sent notifications to ecommerce manager Don Clark with pictures stating item Had been damage. Mr. Clark communicate...

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10:47 am EDT
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This is the first online order ever where I've received the incorrect item. I am not given the option to contact the seller directly so I emailed my complaint to the online customer service. Perhaps they flipped flopped and submitted my item to a previous bidder with a similar item description? It's for a set of decorative plates. Same manufacture, but...

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About ShopGoodwill

Screenshot ShopGoodwill
ShopGoodwill is an e-commerce platform that operates as an extension of Goodwill Industries, a non-profit organization known for its thrift stores. The website offers a wide range of second-hand items, including clothing, electronics, collectibles, books, and household goods. These products are sourced from various Goodwill donations, providing an online thrift shopping experience.

Customers can browse through an extensive inventory that is constantly updated with new items. The site operates on an auction-based system, allowing users to place bids on items of interest. Each auction listing provides detailed information about the item, including condition and any notable features or defects, to help buyers make informed decisions.

In addition to facilitating the purchase of goods, ShopGoodwill also serves as a platform for Goodwill to further its mission of providing job training and employment services. The revenue generated from sales on the website contributes to funding these programs.

The services offered by ShopGoodwill are designed to cater to bargain hunters, collectors, and those looking for unique or vintage items. The website provides a user-friendly interface with search and filter options to help customers navigate the diverse inventory. Customer service is available to assist with any questions or issues that may arise during the bidding or purchasing process.

ShopGoodwill's online presence allows for a broader reach, enabling people from various locations to access and purchase items that may not be available in their local Goodwill stores. It also offers a convenient shopping solution for those who prefer to shop for second-hand goods from the comfort of their own home.
How to file a complaint about ShopGoodwill?

Here is a comprehensive guide on how to file a complaint or review about ShopGoodwill on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with ShopGoodwill in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with ShopGoodwill, including key areas to mention, any transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file your complaint or review about ShopGoodwill on ComplaintsBoard.com.

Overview of ShopGoodwill complaint handling

ShopGoodwill reviews first appeared on Complaints Board on Dec 8, 2011. The latest review Item could have been shipped in a USPS flat rate box for $6.50 with shipping weight up to 70 pounds. was posted on Aug 30, 2024. The latest complaint I contacted the Goodwill of Southern Arizona was resolved on May 13, 2023. ShopGoodwill has an average consumer rating of 1 stars from 877 reviews. ShopGoodwill has resolved 2 complaints.
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  1. ShopGoodwill Contacts

  2. ShopGoodwill phone numbers
    +1 (714) 640-8370
    +1 (714) 640-8370
    Click up if you have successfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number 0 0 users reported that they have successfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number Click down if you have unsuccessfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number 0 0 users reported that they have UNsuccessfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number
    +1 (714) 492-1150
    +1 (714) 492-1150
    Click up if you have successfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number 0 0 users reported that they have successfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number Click down if you have unsuccessfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number 0 0 users reported that they have UNsuccessfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number
    Customer Service
  3. ShopGoodwill emails
  4. ShopGoodwill address
    410 N. Fairview, Santa Ana, California, 92703, United States
  5. ShopGoodwill social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 14, 2024
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ShopGoodwill is ranked 128 among 1606 companies in the Online Shopping category

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