Shopper Discounts and Rewards review: Taking money without my permission 62

I have had £10 taken out of my credit card account for shoppers direct, which I have not signed up for, this has happened since I booked a flight with Ryanair. (THIS IS FRAUD) I have contacted the bank and they said they can not stop it because it is on my credit card. They adviced me to contact these people which I have by email, letter and I will also contact them by phone next week when they open again.

Plesse refund the 10x10 pounds sterling you have deducted from my account without my authorisation from August 2009 toMay 2010.
Thank you

Hi we have just realised, that shoppers discount had taken £10. from our credit card.
On your bank statements is a number [protected], You must call this to stop deductions from your bank or visa card, the recording will give u a few questions and options, please give details, as the option of termiation of the contract will only come up at the end of the phone call. This is a site charging for the email u have recieved and using there discount links. Hope this helps

Shoppers discount took an unauthorized payment of £10- out of my account. This was done via ebookers. I booked a flight with ebookers on line and was offered £10 cash back from shoppers discount. Instead of receiving £10- I have been charged £10-. I am surprised ebookers is involved in this scam.

The following reference is appearing on my account SHOPPERDISCOUNTS.CCD 8258 with a debited amount of £8. I have called the bank and they cannot stop the payment. I am not aware that I have authorised this and need help stopping it and ideally getting a refund as this has been happening for some months.

Hello Barney B:

I just read your post and I would very much like to provide you with more information about the Shopper Discounts & Rewards programme. I strongly recommend you visit our online forum, http://bit.ly/gy87cg, where you'll find a lot of useful information about us plus you can use the forum to ask our community manager questions and they will be able to respond to you directly. If you would like to find out more detailed information on how you joined the programme please email me directly at mary@shopperdiscountsandrewards.co.uk. If you do contact me directly please quote this forum.

Regards,
Mary
Customer Service

I paid for a hotel on line Premier Travel inn. The option came up to recieve a £10 cash back if I clicked on the message which I did. I received a cheque however I then noticed a £10.00 payment had automatically come out of my account.
This has happened for 3 months. I have not set up any direct debit to authorise any payment or authorise anyone to do this

Hello Gill:

I just read your post and I would very much like to provide you with information on Shopper Discounts & Rewards and to be able to address the concerns you have raised. I strongly recommend that you visit our online member forum, http://bit.ly/gy87cg where you can ask a question directly to our Community Manager. They will be able to provide you with further information and I hope be able to resolve your issue. Alternatively, if you have a specific question regarding your credit card and membership I strongly recommend you contact me directly at mary@shopperdiscountsandrewards.co.uk. If you do contact me directly please reference this forum.

Regards,
Maryo

when checking my bank statment i noticed that 10 pounds had been taking out under shoppers discount when i have looked back i cant believe i had missed they had been taking it from nov 2010 after i bought a belt off m and m direct for xmas i rand this number [protected] (take the 0 off if using amoblie) and have cancelled it and they will only refund the last payment i wish i had known about its really upsetting companies cant do this to people

Hello Gembizz:

I just read your post and I would very much like to provide you with information on Shopper Discounts & Rewards and to be able to address the concerns you have raised. I strongly recommend that you visit our online member forum, http://bit.ly/gy87cg where you can ask a question directly to our Community Manager. They will be able to provide you with further information and I hope be able to resolve your issue. Alternatively, if you have a specific question regarding your credit card and membership I strongly recommend you contact me directly at mary@shopperdiscountsandrewards.co.uk. If you do contact me directly please reference this forum.

Regards,
Mary
Customer Service

My credit card has been debited by £10 unauthorised How do I stop this?
S Williamson williamson@pulloxhill.freeserve.co.uk

I checked out a advertisement on facebook which said I could get a free nfl jersey. Well, I didn't complete anything but gave them my phone number now I get 2 text messages a day costing me $2 a pop trying to get my information. I tried calling someone and got a voicemail like I was calling my friend not a business. I called the real company they had no information about me being a member. It's a sam don't fall for it.

Why was I charged 12.00 ? I did not Buy anything or Join any thing! This was taken out of my debit account, How?

This is my second complaint ... the first with Easy Saver (Purchase Saver) where a company charged my account for 8 months for $14.95!

Now this Group (Shoppers Discount) has been deducting $12.00 for many months.

All the above was because I ordered Pro Flowers and Cherry Moon! Shame on them.

I am horrified to discover that shoppers discount are taking £10 per month from my credit card account stating it is membership. I have tried to contact them but have been unable to. How can I stop this.

Glenys Plant

I've been getting charged twelve dollars a month for the past months and I do not remember signing up for anything from this store.

Hello Joeli4710:

I just read your post and would very much like to provide you with detailed information about your membership. It is important to us that your concerns are addressed and that your issue is resolved and it is easier to do this if you contact us directly so we can find the details of your membership. This way we can help answer your specific queries. You can contact our customer service team on [protected] (this is a free phone). Alternatively, you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me directly, please reference this post.

Regards,
Mary
Customer Service

i have had unauthorised money taken from my account £10 each time ive never signed up to this site how do i go about gettin my money refunded i can supply the proof through bank statements my e-mail is g428@hotmail.com

Hello Gabriel:

I just read your post and it's important to me that your query is resolved. I've located your Shopper Discounts & Rewards membership and have sent an email directly to you with next steps to resolve your query. If you haven't received this email, please contact me directly at mary@shopperdiscountsandrewards.co.uk and I will be happy to assist you.

Regards,
Mary
Customer Service

Hello Martha:

I received the email that you sent directly to me and I have sent a response directly back to you with a resolution to your query. If you did not receive my email response, please contact me at mary@shopperdiscountsandrewards.co.uk.

The Shopper Discounts & Rewards programme provides great value to people who shop online regularly. We have thousands of consumers who save hundreds of pounds each year. Our discount offers and cashback deals make a real difference in this difficult economic environment.

The only way you can become a member of Shopper Discounts & Rewards is by completing an online registration form where you need to input your name, email and postal address, and your credit or debit card details. You also need to create and verify a password and agree to our membership terms. Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. Members are free to cancel their membership at any time.

If you have any questions about your membership, please call our customer service team at [protected] (freephone) or you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me, please reference this forum.

Kind regards,
Mary
Shopper Discounts & Rewards UK Team

In reply to Mary's defence of Shopper Discounts & Rewards UK, from experience of others with a similar complaint to Martha's, I was surprised that you are still operating.

According to the police ActionFraud service: "Fraud is when trickery is used to gain a dishonest advantage, which is often financial, over another person." On at least some websites, the customer is not given express, clear and evident consent to sign up to your service and only becomes aware of it when they see the debits from their bank account. The value of your programme is irrelevant and does not excuse deception. The supposed contract with Shopper Discounts and Rewards is unfair and is legally unenforceable.

However if your programme is really so valuable, why not make it a strict requirement of your marketing affiliates to advertise it overtly, instead of camouflaged in another transaction ?

Martin B.

i have just discovered shoppers discount have have been taking £10 a month from my credit card for quite some time.
how they justify this as some sort of service is beyond belief.
they obtained my credit card details by underhand means and are stealing- yes stealing from my account.
i am not a frequent internet shopper, and would never sign up to anyone taking money from my account for any vouchers.
i am awaiting a response from this company and my bank- Halifax.
how can any bank allow this company to start taking money from my account without my knowledge ?

k. chaudhry
wales