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SingTel

SingTel review: the worse mobile service in singapore: singtel 48

C
Author of the review
11:54 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

1. Customer lost phone, they give bad service.

I bought an iPhone with 2 years contract from Sept08. Last week, I lost it and called them, the customer service for iPhone was put me on hold for 10 min when I asked for IMEI number, and they asked again and again do I have my phone with me. They are not paying attention to the customer and giving bad service by asking same questions again and didn't even know how to find IMEI number in their database.

2. Extremely high price for replacement of lost phone.

I called again and ask, if I want to buy iPhone to replace my lost iPhone, how much does it cost for 3G iPhone 8GB? They said it cost S$1200.
The iPhone pricing from Singtel are EXTREMELY HIGH, compare to other normal shops that selling S$880. They never give any discount or voucher for lost of a phone. Whereas, other provider will give some voucher to buy new phone.

Singtel has the WORSE service ever and suck up as much money as they can take from the customer. SINGTEL has NO CUSTOMER CARE AND BAD SERVICE, and the service you pay them is very expensive compare to others.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

48 comments
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Sim Poh Khoon
SG
Mar 02, 2012 8:31 pm EST

My data plan wasnt not even activate since I subscribed on th 28th of Feb 2012.
Umpteen calls had been make to Singtel hotline and nothing was done when I wa told my line will be activate on the 1st of March.
Called again on the 2nd of March and same repond from all the stuff pushing my call around to difference department and was told my line will be activate on 00:00hrs of 3th of March today!
Till now mu data network wasn't even activated yet!
What kind of service is this?
I never expected Singtel was so stuck up for the first time I use Ur service!
Pls PM me for all my personal detail!
Time had be waste from me to keep calling for the service to be connected!

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Chan SK
US
Aug 24, 2017 7:09 pm EDT

Hello Singtel – where is our Bill Rebate?
Fauziah, your manager confirm in Singtel official letter ref CRD166129-20 dated 12 July 2016 bill rebate of $8 for my children and myself mobile lines.
Where is our Bill Rebate?

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Jaysfungs
US
Aug 15, 2018 2:14 pm EDT

How come my main account money just gone in few second? This is not the first time singtel deduct my money...i hope singtel got a proper explanation cause i got picture that show u scamming singtel user!

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singteltv-sucks
Singapore, SG
Aug 15, 2018 11:55 pm EDT

3 months ago I signed a 24months contract up for the Mezzo Channel. Now Singtel ended this channel . No alternatives provided, no refund provided, and I cannot cancel the rest of my contract.

This an unfair contract.

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Adam Mazlan
SG
Aug 16, 2018 10:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi...my home line, broad band n mio tv was diconnected for don't know reason..we try to on off the supply but still disconnected.
I have been paying my bills regularly n i have no outstanding amount..
I am also your regular customer..
If nothing is being done, and check is still disconnected by tomorrow, i won't hesitate to make another complaint.

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gagan.kool@gmail.com
US
Aug 20, 2018 6:43 pm EDT

I have moved form singtel ASDL to Broadband service and my connection should be up from last one week, but nobody following up and still it is not up.

Best part I am calling and following up and calling singtel guys to check and these guys do not have a shame.

Worst service available.

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Yvonne Aw
SG
Aug 20, 2018 7:11 pm EDT

Hi,

I've encountered a lot of "No Service" when I'm at home sometimes. When I've a really important calls to make, I'm not able to make a call. Could you please advice why do I encounter this often? Looking forward to a reply and explanation. Thank you.

Thanks & Regards,
Yvonne

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Aung
SG
Aug 21, 2018 2:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Today customer svc put me to payment department, I waited 46mibs no one answer n yet my line was cut of out of no where. It's really not very nice.

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Adam Mazlan
SG
Aug 28, 2018 1:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi...my home line, broad band n mio tv was diconnected for don't know reason..we try to on off the supply but still disconnected.
I have been paying my bills regularly n i have no outstanding amount..
I am also your regular customer..
If nothing is being done, and check is still disconnected by tomorrow, i won't hesitate to make another complaint.

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tan jing wei
US
Aug 28, 2018 3:38 pm EDT

SingTel data network always appeared to be 3g connection instead of 4g connection . Internet connection are always slow, Wifi connection are also slow, sometimes it connects and auto disconnect by itself changed a new broadband wifi yet the same problem . Please check and fixed the problem ASAP . Thank you

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Vasureddy
US
Aug 29, 2018 5:29 am EDT

Sir
I buy Facebook 1 month data plan
i using facebook only my normal data balance also cut
Even other applications close also cut continue
They means Facebook plan put also no meaning waste my money
I call Singtel custumor care they told me other applications running but no running also cut my data balance can check for me

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Charles94
SG
Sep 01, 2018 12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

recently the line so bad! please fix it quickly asap!

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Kenkenken
US
Sep 01, 2018 5:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had recharged my Prepaid mobile no.: +65 [protected] with SGD 10 on 21/12/2017. Now Singtel offers free incoming calls for some days and 500 MB of mobile data in 'Special Accounts'. I do not have information on how deducted from my all Data balance...

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Lisa Chye
US
Sep 01, 2018 5:47 pm EDT

Poor initiative to resolve problem. Waited for 3 hours for queue number, as informed eatimated time within 2 hours but more than that. Approach to staff but kot helpful. Please inprove your service in jurong point

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ckho
US
Sep 02, 2018 12:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I couldn't disable Singtel auto-top up service as it seems that there is no provision for such service in the Singtel website.
Tried to call 1688 and the line is always busy and like it expects Singtel customers to wait. Perhaps too many complaints for its service.

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Amelia Ain Moirenette
US
Sep 02, 2018 6:26 am EDT

I am writing this as a complaint of the Waiting time at singtel store. Why do you have walk in service when clearly there's online appointment booking. We are not aware of it and thus have to wait for more than 6 hours for walk-in apppointment. Shouldnt it be the other way around? Please do something about your queueing services at Singtel store.

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Peiqi Chua
US
Sep 05, 2018 11:19 am EDT

Hi. I have been trying to call singtel 1688 about my home wifi issue for 4 days now. I had already paid the bills but home wifi is not working at all. I've been trying to call singtel to reconnect the wifi. Plus my house phone line with singtel is not working also. This is really bothering me much. Please reply asap. Thank you.

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Alvin Lee
US
Sep 06, 2018 12:01 am EDT

Yes, Singtel is sleeping. My complaint on 16 Oct 2017 is still not addressed. Don't think anyone is tending to this complaint forum. No point putting our complaints here. Maybe lodge a CASE report?

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Siva Ramalingam
US
Sep 10, 2018 11:21 am EDT

I am Working Kranji Link Post code728648, For the few days, their service is very bad Displays on my phone No Service, not only me but those who work with me, Please Check with our area.

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Jagdish Biswas
IN
Sep 10, 2018 1:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My call baring setting is enabled and I never asked for that and when I am going to disable it shows network or sim card error. Can anybody explain this [censored] to me. How to disable now.. please kindly take time to let me know.. I need to make urgent calls. Please.

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Jacky Goh
US
Sep 11, 2018 1:25 am EDT

Poor service for Wi-Fi. Even after changing a modem but still no Wi-Fi service and after calling over for a technician, they only ask to wait for the next appointment for another technician to solve the problem again. And it has been a week with no Wi-Fi when we students need to use it asap please solve this issue quickly

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Tina Radzi
SG
Sep 11, 2018 5:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just top up SGD 20 at kranji but then after a few minutes my balance left SGD 1
What happen ?
Is it my second time happen to be like this.
Please explain.
Thank you.

My balance n top up as per attached.

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Sutina
SG
Sep 18, 2018 6:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

To the person incharge,

I have attached my timming rate been waiting for singtel customer service to answer the call is really suck. N i still waiting for them to answer the call untik now since 8am

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wei jun
singapore, SG
Sep 18, 2018 8:32 pm EDT

pls restore the all the internet to normal n can work fast n quickly n not everyday disconnected do that work good good do that understand

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Chan SK
US
Sep 19, 2018 4:36 am EDT

Hello Singtel – where is our Bill Rebate?
Fauziah, your manager confirm in Singtel official letter ref CRD166129-20 dated 12 July 2016 bill rebate of $8 for my children and myself mobile lines.
Where is our Bill Rebate?

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Rong2604
SG
Sep 19, 2018 4:42 pm EDT

Please stop Joanna Dong from singing the happy birthday song out of tune and making it seems right and cute. She is not young and please don't act cute. It is very irritating and I have to switch channels Everytime she is on!

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Lim Guan Soon
SG
Sep 19, 2018 8:10 pm EDT

Having prestige customer every cannot get new Iphone. What use having prestige and also every years what is use ask to register new iphone but cannot get it. I hope you should give prestige to get new iphone 8. I hope you look into prestige customer. I had 5 line so you consider about it

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Les Harland
SG
Oct 16, 2018 5:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The repeat quality of the live games are shocking, enough to give one an headache. Just watch the quality when the ball is kicked, the picture jerks and is out of focus . I pay a lot to watch MIO TV and in return I expect the quality of the repeat games to be the same as the live coverage.

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Raph Lee
US
Oct 22, 2018 1:31 am EDT

Reckless driving. No signal when changing lane.. icould've been injured.
I tried to send a video recording but unable to. Please email me at raflyhenry@hotmail.com if u require the video.

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ChiaLC
SG
Oct 27, 2018 7:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is ridiculous. Local data cannot be used for 3 full days. Today is the 4th day and still get the same old answer "Case reported". Paid for the service and yet cannot use it. My son needs it urgently for his work / course.
Singtel, can you expedite and get it done by this morning!

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Rehana Sallehin
US
Oct 27, 2018 9:58 pm EDT

Me and my wife is doing our works on our phones. And suddenly around 10plus pm our line got distrubted. When i check it was singtel got issue. We are having urgent matters and suddently this thing happen. This is unacceptable. Pls get back to me regarding this issue.

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Chong94
US
Oct 27, 2018 11:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello, I would feedback about the lagging when travelling on mrt and highway. Is it will lag when we on mrt or highway? Because my friend also use Singtel but he never face this problem. Please solve my problem asap. Thanks.

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Rick Lim
US
Oct 31, 2018 6:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Your staff (Tampines branch) Louis was rude and impatient, his facial and body language shown that he's not interested in answering my question regarding recontracting of mobile plan .He shouldn't be in the frontline serving customer!

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Flicks Chia
US
Nov 04, 2018 10:31 pm EST

Subscribe for 2gb..but end up you getting a slow internet..can't imagine for those ppl who subscribed for 1gb.

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Yitingc
US
Nov 11, 2018 9:59 am EST

The issue with Singtel network has been a problem everyday after upgrading to your latest broadband. Having to pay the amount per month and this is what your customer is getting without a smooth connection daily. Even after continuous feedbackings and complaints, it's not resolved. Its really dissappointing to see the services provided by singtel!

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Andre Quek
US
Nov 13, 2018 6:35 am EST

Hi,

My internet is always lagging and will hang by its own at times. Today it is totaly unusable.

I wish to cancel my remaining contract and have a full refund for this.

I am thinking of posting my feedback onto social media. Before i do so please contact me at 9127 0019.

Andre

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Sheila Cabanayan
SG
Nov 13, 2018 10:27 pm EST

No internet since this morning. Until now no internet. Indicates red light in the internet signal. Tried calling customer support since morning but was hang up every time. So pissed off! Whole day no internet! Hopefully tomorrow I will have or else.

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Jason Fu
US
Nov 13, 2018 11:35 pm EST

There is no or very poor mobile signal in my home @70 Hazel Park Terrace.

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Reviewer73532
Nov 19, 2018 2:32 pm EST

I have a valid data plan and extra data also

But unfortunately the singtel company has deduct my money for no reason

I have no idea about this

Please help me

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Ms Tina Radzi
US
Dec 12, 2018 10:13 am EST

Hi,

It's been 2 days my line was not working.
I have been trying all method to fix it but it doesn't work.
Tried to send an email to them but it bounced back at contact@singtel.com and peterheng@singtel.com.

Coulg u kindly help me on this.
Thank you.

  1. SingTel Contacts

  2. SingTel phone numbers
    1688
    1688
    Click up if you have successfully reached SingTel by calling 1688 phone number 52 52 users reported that they have successfully reached SingTel by calling 1688 phone number Click down if you have unsuccessfully reached SingTel by calling 1688 phone number 195 195 users reported that they have UNsuccessfully reached SingTel by calling 1688 phone number
    Customer Service
    +1 (800) 763-1111
    +1 (800) 763-1111
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    Sales
    1606
    1606
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    Post Sales and General Enquiries
    100
    100
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    Directory Services
    +1 (877) 746-4835
    +1 (877) 746-4835
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    United States
    +65 62 351 688
    +65 62 351 688
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    Customer Service
    +65 67 631 111
    +65 67 631 111
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    Sales
    +65 62 211 606
    +65 62 211 606
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    Post Sales and General Enquiries
    +65 68 383 388
    +65 68 383 388
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    Singapore
    +1 (212) 269-7920
    +1 (212) 269-7920
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    United States, New York
    +1 (650) 508-6800
    +1 (650) 508-6800
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    United States, San Francisco
    +61 280 827 800
    +61 280 827 800
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    Australia, Sydney
    +44 207 122 8000
    +44 207 122 8000
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    United Kingdom
    +49 699 750 3445
    +49 699 750 3445
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    Germany
    +88 11 184 988
    +88 11 184 988
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    Bangladesh
    +86 106 410 6193
    +86 106 410 6193
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    China, Beijing
    +852 28 771 500
    +852 28 771 500
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    Hong Kong
    +91 114 152 1199
    +91 114 152 1199
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    India, New Delhi
    +81 354 377 033
    +81 354 377 033
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    Japan, Tokyo
    +60 377 282 813
    +60 377 282 813
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    Malaysia
    +63 28 872 791
    +63 28 872 791
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    Philippines
    +82 232 877 575
    +82 232 877 575
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    South Korea
    +886 227 411 688
    +886 227 411 688
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    Taiwan
    +66 22 569 875
    +66 22 569 875
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    Thailand
    +971 43 636 705
    +971 43 636 705
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    UAE
    +84 439 432 161
    +84 439 432 161
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    Vietnam
    More phone numbers
  3. SingTel emails
  4. SingTel address
    31 Exeter Road Comcentre № 01-00, 239732, Singapore
  5. SingTel social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all SingTel contacts

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