Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Telecommunications SingTel Prepaid sim card
SingTel

SingTel review: Prepaid sim card 1

J
Author of the review
2:16 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My wife purchased a Singtel sim card when we arrived into Singapore Changi Airport on 30 July. The card expired after 28 days when we were still in Malaysia, so we renewed it for another seven days on 28 August. When we returned to Singapore on 30 August, we discovered it did not work. We assumed that the renewal might only apply for use in Malaysia, so we renewed for another seven days for $10 Singapore. However, the data service still did not work. After more than one hour working through tech support including inadvertently calling their tech support 800 number from my US phone and reaching a phone sex line, I got through to a very nice and professional customer service rep who explained that Singapore passed a law preventing use of prepaid SIM cards for non residents for more than 28 days. I asked why they would allow renewing these cards if it was not legal, and there was no good answer. This seems highly unethical and I would like to register a formal complaint with the authorities. The amount of money lost is not the point. The fact that Singtel solicited renewals and charges when it is not legal seems highly unethical. While the customer service rep was very professional and understanding, the behavior of his employer is reprehensible. Singtel is behaving in an unlawful manner and must be called out for this inappropriate legal violation.

Claimed loss: $10 singapore for the illegal renewal charge

Desired outcome: Credit my account back, and discontinuing this practice of charging for service that is not legal to offer.

Confidential Information Hidden: This section contains confidential information visible to verified SingTel representatives only. If you are affiliated with SingTel, please claim your business to access these details.

More
Send message
Copy link
Report
1 comments
Add a comment
Y
Y
Y. Mohr
1 complaint
5 comments
Send a message
Aug 30, 2024 3:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You’ve highlighted a serious issue with SingTel’s practices, and it’s clear they’ve put you through an unnecessary hassle. Allowing renewals that aren’t even legal is not just frustrating, it’s downright unethical. While the customer service rep was helpful, the bigger issue is SingTel’s misleading behavior. It’s definitely worth taking this up with the authorities — companies shouldn’t be able to get away with these kinds of shady practices. You’re right to call them out on it!

More
Copy link
Report

More SingTel reviews & complaints

SingTel - the process of termination of mio tv
SingTel - the worse mobile service in singapore: singtel 48
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SingTel - terrible customer service 5
SingTel - singtel bad customer service manager 5
SingTel - mobileswop 2
SingTel - Unaware i was signing up for mobileswop
SingTel - prepaid data roaming
SingTel - being bill $600plus on jan 2017 for a account which has being close since dec 2015
SingTel - terrible customer service at retail store
SingTel - SingTel App
View all SingTel reviews and complaints

  1. SingTel Contacts

  2. SingTel phone numbers
    1688
    1688
    Click up if you have successfully reached SingTel by calling 1688 phone number 52 52 users reported that they have successfully reached SingTel by calling 1688 phone number Click down if you have unsuccessfully reached SingTel by calling 1688 phone number 195 195 users reported that they have UNsuccessfully reached SingTel by calling 1688 phone number
    Customer Service
    +1 (800) 763-1111
    +1 (800) 763-1111
    Click up if you have successfully reached SingTel by calling +1 (800) 763-1111 phone number 0 0 users reported that they have successfully reached SingTel by calling +1 (800) 763-1111 phone number Click down if you have unsuccessfully reached SingTel by calling +1 (800) 763-1111 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +1 (800) 763-1111 phone number
    Sales
    1606
    1606
    Click up if you have successfully reached SingTel by calling 1606 phone number 5 5 users reported that they have successfully reached SingTel by calling 1606 phone number Click down if you have unsuccessfully reached SingTel by calling 1606 phone number 17 17 users reported that they have UNsuccessfully reached SingTel by calling 1606 phone number
    Post Sales and General Enquiries
    100
    100
    Click up if you have successfully reached SingTel by calling 100 phone number 1 1 users reported that they have successfully reached SingTel by calling 100 phone number Click down if you have unsuccessfully reached SingTel by calling 100 phone number 8 8 users reported that they have UNsuccessfully reached SingTel by calling 100 phone number
    Directory Services
    +1 (877) 746-4835
    +1 (877) 746-4835
    Click up if you have successfully reached SingTel by calling +1 (877) 746-4835 phone number 0 0 users reported that they have successfully reached SingTel by calling +1 (877) 746-4835 phone number Click down if you have unsuccessfully reached SingTel by calling +1 (877) 746-4835 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +1 (877) 746-4835 phone number
    United States
    +65 62 351 688
    +65 62 351 688
    Click up if you have successfully reached SingTel by calling +65 62 351 688 phone number 12 12 users reported that they have successfully reached SingTel by calling +65 62 351 688 phone number Click down if you have unsuccessfully reached SingTel by calling +65 62 351 688 phone number 19 19 users reported that they have UNsuccessfully reached SingTel by calling +65 62 351 688 phone number
    Customer Service
    +65 67 631 111
    +65 67 631 111
    Click up if you have successfully reached SingTel by calling +65 67 631 111 phone number 1 1 users reported that they have successfully reached SingTel by calling +65 67 631 111 phone number Click down if you have unsuccessfully reached SingTel by calling +65 67 631 111 phone number 11 11 users reported that they have UNsuccessfully reached SingTel by calling +65 67 631 111 phone number
    Sales
    +65 62 211 606
    +65 62 211 606
    Click up if you have successfully reached SingTel by calling +65 62 211 606 phone number 2 2 users reported that they have successfully reached SingTel by calling +65 62 211 606 phone number Click down if you have unsuccessfully reached SingTel by calling +65 62 211 606 phone number 7 7 users reported that they have UNsuccessfully reached SingTel by calling +65 62 211 606 phone number
    Post Sales and General Enquiries
    +65 68 383 388
    +65 68 383 388
    Click up if you have successfully reached SingTel by calling +65 68 383 388 phone number 9 9 users reported that they have successfully reached SingTel by calling +65 68 383 388 phone number Click down if you have unsuccessfully reached SingTel by calling +65 68 383 388 phone number 11 11 users reported that they have UNsuccessfully reached SingTel by calling +65 68 383 388 phone number
    Singapore
    +1 (212) 269-7920
    +1 (212) 269-7920
    Click up if you have successfully reached SingTel by calling +1 (212) 269-7920 phone number 0 0 users reported that they have successfully reached SingTel by calling +1 (212) 269-7920 phone number Click down if you have unsuccessfully reached SingTel by calling +1 (212) 269-7920 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +1 (212) 269-7920 phone number
    United States, New York
    +1 (650) 508-6800
    +1 (650) 508-6800
    Click up if you have successfully reached SingTel by calling +1 (650) 508-6800 phone number 0 0 users reported that they have successfully reached SingTel by calling +1 (650) 508-6800 phone number Click down if you have unsuccessfully reached SingTel by calling +1 (650) 508-6800 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +1 (650) 508-6800 phone number
    United States, San Francisco
    +61 280 827 800
    +61 280 827 800
    Click up if you have successfully reached SingTel by calling +61 280 827 800 phone number 2 2 users reported that they have successfully reached SingTel by calling +61 280 827 800 phone number Click down if you have unsuccessfully reached SingTel by calling +61 280 827 800 phone number 3 3 users reported that they have UNsuccessfully reached SingTel by calling +61 280 827 800 phone number
    Australia, Sydney
    +44 207 122 8000
    +44 207 122 8000
    Click up if you have successfully reached SingTel by calling +44 207 122 8000 phone number 4 4 users reported that they have successfully reached SingTel by calling +44 207 122 8000 phone number Click down if you have unsuccessfully reached SingTel by calling +44 207 122 8000 phone number 6 6 users reported that they have UNsuccessfully reached SingTel by calling +44 207 122 8000 phone number
    United Kingdom
    +49 699 750 3445
    +49 699 750 3445
    Click up if you have successfully reached SingTel by calling +49 699 750 3445 phone number 0 0 users reported that they have successfully reached SingTel by calling +49 699 750 3445 phone number Click down if you have unsuccessfully reached SingTel by calling +49 699 750 3445 phone number 3 3 users reported that they have UNsuccessfully reached SingTel by calling +49 699 750 3445 phone number
    Germany
    +88 11 184 988
    +88 11 184 988
    Click up if you have successfully reached SingTel by calling +88 11 184 988 phone number 0 0 users reported that they have successfully reached SingTel by calling +88 11 184 988 phone number Click down if you have unsuccessfully reached SingTel by calling +88 11 184 988 phone number 2 2 users reported that they have UNsuccessfully reached SingTel by calling +88 11 184 988 phone number
    Bangladesh
    +86 106 410 6193
    +86 106 410 6193
    Click up if you have successfully reached SingTel by calling +86 106 410 6193 phone number 2 2 users reported that they have successfully reached SingTel by calling +86 106 410 6193 phone number Click down if you have unsuccessfully reached SingTel by calling +86 106 410 6193 phone number 3 3 users reported that they have UNsuccessfully reached SingTel by calling +86 106 410 6193 phone number
    China, Beijing
    +852 28 771 500
    +852 28 771 500
    Click up if you have successfully reached SingTel by calling +852 28 771 500 phone number 0 0 users reported that they have successfully reached SingTel by calling +852 28 771 500 phone number Click down if you have unsuccessfully reached SingTel by calling +852 28 771 500 phone number 1 1 users reported that they have UNsuccessfully reached SingTel by calling +852 28 771 500 phone number
    Hong Kong
    +91 114 152 1199
    +91 114 152 1199
    Click up if you have successfully reached SingTel by calling +91 114 152 1199 phone number 2 2 users reported that they have successfully reached SingTel by calling +91 114 152 1199 phone number Click down if you have unsuccessfully reached SingTel by calling +91 114 152 1199 phone number 2 2 users reported that they have UNsuccessfully reached SingTel by calling +91 114 152 1199 phone number
    India, New Delhi
    +81 354 377 033
    +81 354 377 033
    Click up if you have successfully reached SingTel by calling +81 354 377 033 phone number 0 0 users reported that they have successfully reached SingTel by calling +81 354 377 033 phone number Click down if you have unsuccessfully reached SingTel by calling +81 354 377 033 phone number 1 1 users reported that they have UNsuccessfully reached SingTel by calling +81 354 377 033 phone number
    Japan, Tokyo
    +60 377 282 813
    +60 377 282 813
    Click up if you have successfully reached SingTel by calling +60 377 282 813 phone number 0 0 users reported that they have successfully reached SingTel by calling +60 377 282 813 phone number Click down if you have unsuccessfully reached SingTel by calling +60 377 282 813 phone number 1 1 users reported that they have UNsuccessfully reached SingTel by calling +60 377 282 813 phone number
    Malaysia
    +63 28 872 791
    +63 28 872 791
    Click up if you have successfully reached SingTel by calling +63 28 872 791 phone number 0 0 users reported that they have successfully reached SingTel by calling +63 28 872 791 phone number Click down if you have unsuccessfully reached SingTel by calling +63 28 872 791 phone number 1 1 users reported that they have UNsuccessfully reached SingTel by calling +63 28 872 791 phone number
    Philippines
    +82 232 877 575
    +82 232 877 575
    Click up if you have successfully reached SingTel by calling +82 232 877 575 phone number 0 0 users reported that they have successfully reached SingTel by calling +82 232 877 575 phone number Click down if you have unsuccessfully reached SingTel by calling +82 232 877 575 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +82 232 877 575 phone number
    South Korea
    +886 227 411 688
    +886 227 411 688
    Click up if you have successfully reached SingTel by calling +886 227 411 688 phone number 0 0 users reported that they have successfully reached SingTel by calling +886 227 411 688 phone number Click down if you have unsuccessfully reached SingTel by calling +886 227 411 688 phone number 1 1 users reported that they have UNsuccessfully reached SingTel by calling +886 227 411 688 phone number
    Taiwan
    +66 22 569 875
    +66 22 569 875
    Click up if you have successfully reached SingTel by calling +66 22 569 875 phone number 0 0 users reported that they have successfully reached SingTel by calling +66 22 569 875 phone number Click down if you have unsuccessfully reached SingTel by calling +66 22 569 875 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +66 22 569 875 phone number
    Thailand
    +971 43 636 705
    +971 43 636 705
    Click up if you have successfully reached SingTel by calling +971 43 636 705 phone number 0 0 users reported that they have successfully reached SingTel by calling +971 43 636 705 phone number Click down if you have unsuccessfully reached SingTel by calling +971 43 636 705 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +971 43 636 705 phone number
    UAE
    +84 439 432 161
    +84 439 432 161
    Click up if you have successfully reached SingTel by calling +84 439 432 161 phone number 0 0 users reported that they have successfully reached SingTel by calling +84 439 432 161 phone number Click down if you have unsuccessfully reached SingTel by calling +84 439 432 161 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +84 439 432 161 phone number
    Vietnam
    More phone numbers
  3. SingTel emails
  4. SingTel address
    31 Exeter Road Comcentre № 01-00, 239732, Singapore
  5. SingTel social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
SingTel Category
SingTel is ranked 35 among 346 companies in the Telecommunications category
#33 Zain Group Zain Group #34 Mobily Saudi Arabia Mobily Saudi Arabia #35 SingTel SingTel #36 Advanced Info Service (AIS) Advanced Info Service (AIS) #37 STC STC

Most discussed SingTel complaints

Prepaid sim card
1
(opinions to this review)
 the worse mobile service in singapore: singtel
1
(opinions to this review)
SingTel Alternatives
Cell C 2093 reviews DU 583 reviews Teleco.com 1 review Powerful Signal 10 reviews Mpower Communications 2 reviews