Menu
For Business Write a review File a complaint
Sitejabber Customer Service Phone, Email, Contacts

Sitejabber
Reviews and Complaints

www.sitejabber.com

Learn how the rating is calculated

4.0 33 Reviews 14 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Sitejabber Reviews 75

ComplaintsBoard
E
12:00 am EST

Sitejabber A Reliable Platform for Informed Decisions

Sitejabber is a blessing in the online shopping world. The platform provides confidence when exploring new websites, ensuring a safe and reliable shopping experience. The AI-enabled system unites millions of buyers with businesses, offering a trustworthy space for reviews. The software is efficient and dependable, making it a recommended choice for all consumers. Sitejabber's commitment to transparency and genuine feedback makes it a valuable resource for making informed decisions.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
L
7:20 pm EST
Verified customer This review was posted by a verified customer. Learn more

Sitejabber When I contribute to SiteJabber.com, I write about

When I contribute to SiteJabber.com, I write about things that happen to me. These are places that I think either they should be promoted or talked about stating what went wrong and to consider whether or not I will return to these places again. What I do not like is if I write about a place this time and tell you all what is wrong and wonder do you want this to happen to you. What I don't like is when I write a review about someplace and then return back to this place in the future, why am I not allowed to write another review about this same place stating that the place cleaned its act up or to stay away from this place? This I do not think is fair nor is it right. I feel that SiteJabber.com should replie to this so everyone who writes a review should know why you can't come back in the future to possibly write a better review if that is the case. I do not write only about places to stay away from but I also want the right to turn around and write that they improved. I wait for a response from SiteJabber.com

Read full review of Sitejabber
Hide full review
ComplaintsBoard
C
5:22 pm EST
Verified customer This review was posted by a verified customer. Learn more

Sitejabber For a review site - it should have a great rating. and it does!

I've been here since 2014, writing the occasional review when things really "get to me".

Today, I had to make changes to my account here, and realized I had no way of changing my email address (Sitejabber, take note - you should allow this, people change their email sometimes as often as their internet provider or phone. :) ).

I submitted a request, and within less than 2 hours, I was contacted by their customer support team (Traci, thank you for the excellent service). A quick exchange, a verification with the new/old email, and voila - done.

Well done, Ladies and Gentlemen. That alone gets you 5 stars for customer service in a world where internet anonymity breeds laziness and complacency.

However, you also get 5 stars for maintaining transparency, and by holding companies accountable by providing this platform. In the past, my reviews of companies have been overshadowed by a flood of "false positives", and this too was addressed with vigour by the support staff.

This site recognizes that integrity and service is important. Thank you, Sitejabber, for the great years of service you have provided.

Read full review of Sitejabber
Hide full review
  1. Pros
    1. Vast user reviews database
    2. Easy-to-use interface
    3. Trustworthy consumer insights
    4. Free business account option
    5. Helpful review filtering tools
  1. Cons
    1. Limited review verification processes.
    2. Potential for fake or biased reviews.
    3. No direct conflict resolution service.
    4. Less recognition compared to larger review sites.
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Sitejabber Completely rewritten, November 16th 2009

Completely rewritten, November 16th 2009

A lot of the issues I was originally unhappy about with this site have gone. They must have - I've subsequently written a huge number of reviews here so I must think they're doing something right!

Things are slowly coming together and so far, from what I've seen anyway, the quality and honesty of reviewing are both very high. There are a few self-promoters still, and I guess there always will be, and occasional but very limited spam, but these are minor issues and normally dealt with very quickly.

The new forum began after my original review, and although it's moving slowly still, there's steady interest and it's a good way to answer questions about specific websites.

It's interesting to see that although the vast majority of page views are from the USA, there's much smaller but equally solid support in the UK. It would be good to see that support continue to grow in the next few months.

The admin team are very accessible and obviously serious about the philosophy behind the site. I'm much more inclined now to believe this one has a sound and potentially exciting future ahead of it.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

Sitejabber IT'S ALL GOOD. This Is to, THANK-YOU SITEJABBER YOUR GREAT

Hi SiteJabber,, You Guys are SUPER GREAT. Finally we have a site that Cares about the Everyday Person that works 40 or more hours a week & get a paycheck every week, then after a hard days work you just want to go home & relax & just go on the net & chat with some people or buy something that is a lot cheaper then at the store. Then you go online & you start looking at stuff & WOWWWW,, that's a Good Deal,, but then you Sign into the site,, give them your Credit Card Number,, Once ((( these multi-million dollar companies per year that hire third world countries that make $10 - $15 - 20 a day))),, THEY Got You Card Number,((( I could Hear them saying,, YOU SUCKER, WE GOT YOU NOW))), The everyday person thinks there getting a Deal THEY FORGET TO TELL YOU ABOUT THE 40 HIDDEN FEE THAT INVOLVE THE PURCHASE, But Will We Ever Get Our Money Back, It Like Driving Down The Road & Throwing Your Money Out the Window I Would Just Like To Really THANK-YOU For Taking The Time & Reading My opinion. Thank-You Very Much, Keep Up The GREAT Work. P.S. The Saying That I Have Heard All My Life, I Never Really Thought About It Till Now The Rich Get Richer and the Poor Get Poorer... Fred W, Ontario, Canada

Read full review of Sitejabber
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Sitejabber SoNuker ? Empowering Social Media Growth with Authentic Results

I have been using SoNuker to enhance my social media presence, and I must say that it has exceeded my expectations in every aspect. SoNuker is an outstanding platform that delivers authentic results and empowers users to grow their social media accounts effectively.

One of the standout features of SoNuker is its commitment to providing organic growth. Unlike many other social media boosting tools, SoNuker employs advanced algorithms to simulate real user interactions, resulting in genuine engagement that doesn't raise any red flags. This approach not only enhances the credibility of your social media metrics but also helps in building a loyal and active audience over time.

SoNuker offers a wide range of services to cater to different social media platforms, including Instagram, Facebook, YouTube, and more. Whether you're looking to increase followers, likes, comments, or overall engagement, SoNuker provides comprehensive solutions tailored to your specific needs. The targeting options allow you to reach your desired audience, ensuring that your efforts are focused on those who are genuinely interested in your content.

What sets SoNuker apart from the competition is its user-friendly interface and ease of use. Navigating through the platform and setting up campaigns is a breeze, even for those who are new to social media growth tools. The intuitive dashboard provides clear analytics and insights, allowing you to monitor the progress of your campaigns and make informed decisions for future strategies.

I have been highly impressed with the exceptional customer support provided by SoNuker. Their support team is responsive, knowledgeable, and always ready to assist with any questions or concerns I've had. Their dedication to ensuring a positive user experience is evident, and it has been a pleasure interacting with their support staff.

Moreover, SoNuker maintains a strong emphasis on privacy and security. The platform prioritizes the protection of user data and employs robust measures to keep personal information safe. This commitment to data security is crucial in today's digital landscape, providing users with peace of mind while utilizing the platform's services.

I wholeheartedly recommend SoNuk

Read full review of Sitejabber
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sitejabber replied to this review.

Sitejabber Sitejabber is the most honest review site that I ever came across(other than BBB, of course)!

Sitejabber is the most honest review site that I ever came across(other than BBB, of course)! I feel like it does its job, well!

Read full review of Sitejabber and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
S. Beier
Verified customer This complaint was posted by a verified customer. Learn more

Useful site to write and read reviews. It helps when you are looking to buy products and unsure to buy/use.

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Sitejabber Great customer service from Upliftdesk/ Sitejabber

Great customer service from Upliftdesk/ Sitejabber. Marianne provided support in a timely manner. I'm just waiting for my desk now :) . Thanks Marianne

Read full review of Sitejabber
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sitejabber replied to this review.

Sitejabber When I am considering purchasing a new product I look on Sitejabber to see how other customers reviewed it

When I am considering purchasing a new product I look on Sitejabber to see how other customers reviewed it. It has been super helpful to get real input from other customers and has helped me make smarter purchase decisions.

Read full review of Sitejabber and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
L
L
L. Pfannerstill
Verified customer This complaint was posted by a verified customer. Learn more

I have read here this company is all about reviews. If that is the case how did this company ever obtain my order number or my email address from out of the blue? I have never even heard of them. I have never registered on their site nor requested to do or to read any reviews. The email asked me to report back to them through links whether I obtained my item and did I "receive" my order. None of your business! It appears they are hacking and phishing people in real time much like ransomware! I would be VERY suspicious of this site. The company appears to be a "front" to steal your information AND gain access to your accounts as well. I will be reporting this incident to the company I ordered with so I can warn them about this company.

A
A
A. Thiel
Verified customer This complaint was posted by a verified customer. Learn more

I recently started using Sitejabber. So far this has been a useful professional site full of product reviews. I find Sitejabber to be quite useful to learn about new useful products as well as a good site to share consumer reviews. I look forward to sharing more of my product research insight on Sitejabber.

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sitejabber replied to this review.

Sitejabber I have been using the Sitejabber website for awhile now and I find it to be very useful

I have been using the Sitejabber website for awhile now and I find it to be very useful. I enjoy reading reviews and getting useful information as well as writing my own reviews to give my honest feedback. I'm so thankful that I discovered the Sitejabber website!

Read full review of Sitejabber and 4 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
4 comments
Add a comment
P
P
P. Schaefer
Verified customer This complaint was posted by a verified customer. Learn more

For business, I have used SiteJabber as a customer review site for 2 different businesses over the past 10 years. From a business perspective, they take care of asking for the reviews from our verified customers. To address one of the complaints I read here, good reviews are not suppressed, near as I can tell. We have been working with SiteJabber for about 4 or 5 months now with my current company and I like the ease of the process and how quick it was to launch. All of this is free for businesses, or with extra features at a subscription price. Can't be mad at that!

M
M
M. Block
Verified customer This complaint was posted by a verified customer. Learn more

Scam site. Take it down already! All the reviews I read a fake and completely trolling everyone!

E
E
E. Watsica
Verified customer This complaint was posted by a verified customer. Learn more

Reviews should be for everyone, we had a customer open house during this time we had lots of clients leave positive reviews as they were shocked that we had bad ones on sitejabber, to this point they are only letting the bad ones go up, if we give them money then we can collect positive ones, but i think it is wrong that they force small businesses to pay them, this is damaging our business to the point where it might even put us out of business because we don't want to pay them. they should not be able to get away with charging businesses for a review service

B
B
B. Johnston
Verified customer This complaint was posted by a verified customer. Learn more

The trustworthiness of SiteJabber is questionable. I've reached out to them twice. Each time asking them why certain reviews shows up and some don't. No replies to the emails sent early April. This doesn't encourage users to want to participate in sharing reviews with SiteJabber. If their main purpose is to blackmail companies into signing up for their services instead of being a fair service to the community, then it's basically sharing "fake news".After reading the reviews on *** I agree they only show negative reviews and not positive reviews.

ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Sitejabber I recently started using Sitejabber

I recently started using Sitejabber. So far this has been a useful professional site full of product reviews. I find Sitejabber to be quite useful to learn about new useful products as well as a good site to share consumer reviews. I look forward to sharing more of my product research insight on Sitejabber.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sitejabber replied to this review.

Sitejabber Sitejabber is a great site!

Sitejabber is a great site! I think the reviews on there feel very balanced/even and authentic and it's helpful to get a sense of what people think about a site before purchasing there, particularly ones I'm less familiar with. I also enjoy reviewing sites there myself and the process is very easy and painless.

Read full review of Sitejabber
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sitejabber replied to this review.

Sitejabber I have truly enjoyed researching feedback before I buy on Sitejabber and likewise I also provide feedback and reviews

I have truly enjoyed researching feedback before I buy on Sitejabber and likewise I also provide feedback and reviews that are objective to products or websites that I have used in the past with details pertaining to my experience. I trust the Sitejabber community to help me when I need feedback on a product or website I am about to use.

Read full review of Sitejabber
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sitejabber replied to this review.

Sitejabber Before I purchase anything on a website that I havent been on before or heard of, I check psych jabber for authenticity

Before I purchase anything on a website that I havent been on before or heard of, I check psych jabber for authenticity of the site. I appreciate reading reviews from real people who have tried various products and websites. I have known of Sitejabber for years and with all the scamming thats going around, site jabber is a safe space for me to hear and share opinions.

Read full review of Sitejabber
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Sitejabber Love that there's a website to review "off the wall" companies - those that aren't food, nail/beauty salons, travel

Love that there's a website to review "off the wall" companies - those that aren't food, nail/beauty salons, travel affiliated. A place to review all around good service from various vendors. And since not everyone knows the site - which is both good and bad - I feel I can trust the reviews. (I surely don't "get" the negative comments/reviews of SiteJabber that are listed below!)

Read full review of Sitejabber
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Sitejabber When I first started my online business ************************ I signed on with Sitejabber as they had a great offer

When I first started my online business *** I signed on with Sitejabber as they had a great offer. Since using them they have made it easy to customize and integrate the reviews tab into my site and I couldn't be happier. I recently upgraded my package for more diversive tools and while I haven't taken full advantage of all Sitejabber has to offer I couldn't be happier with their service.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Sitejabber For business, I have used SiteJabber as a customer review site for 2 different businesses over the past 10 years

For business, I have used SiteJabber as a customer review site for 2 different businesses over the past 10 years. From a business perspective, they take care of asking for the reviews from our verified customers. To address one of the complaints I read here, good reviews are not suppressed, near as I can tell. We have been working with SiteJabber for about 4 or 5 months now with my current company and I like the ease of the process and how quick it was to launch. All of this is free for businesses, or with extra features at a subscription price. Can't be mad at that!

Read full review of Sitejabber
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sitejabber replied to this review.

Sitejabber Unsure why so many people leave negative reviews

Unsure why so many people leave negative reviews. It helped me especially last year when I was defrauded by a company. It was great to read reviews from sitejabber on the business. I constantly use them now. As with any review site you take the good and the bad and meet somewhere in the middle, for honest reviews. Im grateful to have left reviews on various companies, some have been great and for the ones that Were not great, I hope it helps a customer. Its agree with others that its helpful to leave photos and video. Many times other sites hide the negative and even positive reviews.

Read full review of Sitejabber
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sitejabber replied to this review.

Sitejabber Honestly not sure that people understand how Sitejabber works

Honestly not sure that people understand how Sitejabber works. While I cant speak on all reviews, my reviews are NOT a joke or fraudulent. I write reviews on things I already own at home, Im not sent anything to review. My first review on my account was posted because a company I work with asked that I review their company on Sitejabber, of course only having good things to say about the company and good experiences naturally I was inclined to leave a review. A few years later Sitejabber reached out to me and has been very professional in all of our conversations. I have nothing negative to say. Im very surprised that Sitejabber isnt backed by the BBB.

Read full review of Sitejabber
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Sitejabber I like sitejabber**** because it allows me to voice my personal experiance with online retailers to other potential

I like sitejabber*** because it allows me to voice my personal experiance with online retailers to other potential buyers, this is a crucial tool to determine whether an online business is reputable or fraudulent. It can save a lot of time for the average consumer in terms of the search for a site that will honor their payment in good faith for the product they wish to purchase. On the other hand, it will also deter an honest customer away from a dishonest retailer, with a collaborative effort from many reviews featured on this site, it's a GREAT place to find real people, with real stories, and make an educated decision as to whether a purchase will take place or not with their choice retailer. Thank you for your service.

Read full review of Sitejabber
Hide full review

Sitejabber Complaints 14

ComplaintsBoard
S
6:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sitejabber DON'T ORDER ANYWIG FROM WIGSIS THERE A FRAUD

DON'T GIVE UP ON GETTING YOUR MONEY BACK! Read my reviews previous. I fought tooth and nail. I would rather have seen the money go to charity than have this scam of a company (lol) keep my money AND ALLOWED TO CONTINUE scamming others.! I'll let you read somewhere below what WIGSIS put me thru. They hope people give up. DON''T. After 15 emails and refusal to give refund I did go to paypal. They replied after a few weeks that my review for refund was denied. So I sent them photos ect, a second time, and I explained how I couldn't believe that Paypal haven't looked up the BAD reviews sites for WIGSIS, on all the UNHAPPY customers. All saying the same. POOR QUALITY, ENTIRELY DIFFERENT STYLE/ DIFFERENT COLOUR/ BAD WORKMANSHIP etc etc. They should have this company removed. Well I'm HAPPY to say, Paypal reviewed it a second time as I wasn't giving up and accepted they would follow thru. Also PAYPAL have a policy anything you buy thru Paypal they give you $45 refund on the return postage. After Paypal made contact with the WIGSIS, Paypal sent me all the details, including Wigsis address for the return. On the postage return, I made sure there was a signiture at other end on delivery, plus supplied with a tracking no, so I followed it thru to China. I took photos of both sides of the parcel and sent them to Paypal as proof. The wig cost me $53 to post. Paypal refunded the $45 for the postage. Plus I received my money in full this week from WIGSIS. GO FOR IT GIRLS, DON'T LET THEM WIN, Fight for your refund. Hopefully close this place, Please all write to PAYPAL and get this company removed. Cheers. The 1st wig is what I ordered... haha the rest is what I received. Stay away from them. If it was April fools day, I would have thought someone was playing a joke?

Read full review of Sitejabber
Hide full review
ComplaintsBoard
M
7:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sitejabber has left an official reply on this complaint.

Sitejabber Sitejabber.com has accepted an unverified review from a person that had never used our services, has never paid ** and

Sitejabber.com has accepted an unverified review from a person that had never used our services, has never paid *** and the only interaction was asking for a quote on an item he claimed to be former owner of. Just because he did not like the price, he created a groundless complaint with 1 star on Sitejabber. He created the same complaint on BBB and BBB investigated and found it groundless.On Sitejabber, I went on and used their link demanding proof of transaction. No proof of transaction has been submitted (and couldn't been since no transaction occured besides email exchange of asking and getting a quote and his displeasure with the price), yet Sitejabber still has this 1 star review on their site thus damaging and hurting our business. We have contacted Sitejabber about this, but apparently unless a paid account is purchased they will do nothing about it. Hurting other businesses is, it seems, good for their business.

Read full review of Sitejabber
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
4:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sitejabber has left an official reply on this complaint.

Sitejabber This business seems to have untoward business practices to say the least

This business seems to have untoward business practices to say the least. As someone who believes in the power of an online presence and authentic reviews of products, services, and businesses, I am concerned that Sitejabber defies those principles, causing undue harm to both consumers and businesses. When I publish negative reviews on the Sitejabber site, they get published. When I post positive ones, I can't seem to find them. It appears they weren't published. What is this organization's business model? It is really to inform people of positive and negative experiences with businesses? Or is there a more sinister objective at play? It seems the company publishes negative reviews, boosts the SEO of their site in search results, and then holds the company's reputation hostage in exchange for a fee. Not very credible! This is betting against businesses - a practice the Better Business Bureau should protect against. It's worse than shorting a stock in my opinion! Help make the entities responsible for managing and publishing reviews honest.

Read full review of Sitejabber
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Is Sitejabber Legit?

Sitejabber earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Sitejabber to be a trustworthy company. Although there's a 14% resolution rate for customer complaints, which deserves attention, Sitejabber is known for their high standards and safety. If you're thinking about dealing with Sitejabber, it's wise to check how they handle complaints.

We found clear and detailed contact information for Sitejabber. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sitejabber has received 28 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Sitejabber.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sitejabber.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Sitejabber.com you are considering visiting, which is associated with Sitejabber, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Sitejabber as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Sitejabber have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Sitejabber website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Sitejabber.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Sitejabber has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Sitejabber protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Sitejabber Sitejabber Review: High Costs and Biased Treatment towards Big Spenders with Technical Glitches and Inadequate Customer Service

Hello everyone, I recently came across Sitejabber and thought I would share my opinion. While some may have had positive experiences with the site, I have to say that based on my research and personal experience, Sitejabber leaves much to be desired.

For starters, I have read numerous reviews and forum posts from users who are unhappy with the way the site operates. Many have reported leaving the site due to various issues, including biased treatment towards those who spend more money, as well as inadequate customer service.

It seems that in order to have any success on the site, one must be willing to spend thousands of dollars per week - which is simply not feasible for most people. This kind of favoritism towards high spenders is disappointing to say the least, especially when it comes to a site that is supposed to be fair and unbiased.

In addition to the high costs, there are numerous reports of technical issues and other glitches that have left users frustrated and angry. For example, many have complained about losing connectivity right after hitting a jackpot, or discovering that their coins have been removed without any explanation. Despite numerous complaints to customer service, many have not received the help they need.

Overall, I would caution anyone considering using Sitejabber to proceed with caution. While it may have some positive attributes, the negative aspects of the site seem to outweigh its benefits. Instead, I would suggest looking for other review sites or forums that are more trustworthy and reliable.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

Sitejabber Sitejabber Review: Useful but Flawed Star Rating System and Limited Functionality

When it comes to researching a website or company before engaging, Sitejabber is definitely a handy tool that offers some useful insights. One of the most notable features of the site is the helpful button that appears whenever you visit any website, allowing you to quickly access reviews and feedback from others who have used the same site. While this can be incredibly useful, there is one major issue I have found with Sitejabber that can cause some confusion – the star-rating system.

Having read reviews from many users who rated a site poorly and yet still gave it a high star rating, it’s apparent that there is a disconnect between the numerical score and the written opinion. While this may not be the fault of the Sitejabber team, it’s something they should be aware of and perhaps consider fixing. After all, it’s important for the star rating to accurately represent the general customer sentiment, and it can be quite misleading if it’s not aligned.

On the other hand, the site does seem to be quite fair when it comes to allowing people to give reviews. However, there are still some reviews that don’t seem to add much to the conversation at all, and it might be worth the moderators looking into moderating these a bit more closely. All in all, there is definitely some room for improvement when it comes to how the reviews are managed, but the Sitejabber team still gets some credit for their efforts in facilitating honest and accurate feedback about various websites.

One other point to mention is that I was very disappointed to discover that the extension doesn't save my reviews to be shown on my profile or on the site itself. This seems like a missed opportunity for both users and Sitejabber itself. And to make matters worse, in one particularly frustrating case, I even had an entire review deleted after writing it about a competition site. This was definitely not a great experience, and I would hope that Sitejabber looks into improving this kind of functionality soon.

All in all, while there are certainly some areas for improvement, Sitejabber remains a solid choice for those looking to learn more about websites or companies before engaging with them. With a little bit more attention to detail, this site could be an even more valuable resource for consumers around the world.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
P
Verified customer This complaint was posted by a verified customer. Learn more

Sitejabber Questioning the Legitimacy of Sitejabber Reviews: My Experience with Everbuying.net

When it comes to making a purchase online, checking reviews is an essential step in the process. That's why I turned to Sitejabber to get the scoop on a website called everbuying.net. After reading a handful of reviews, I decided to give the site a shot and placed an order for $50 worth of products. Unfortunately, my experience with the site was far from satisfactory.

Despite giving the everbuying.net a four-star rating, I received a product that was nothing like the description and only cost about ten dollars. That would've been disappointing enough, but it took six weeks to arrive, and the communication from the company left much to be desired. After feeling ripped off, I came back to Sitejabber to leave a negative review, only to find myself questioning the legitimacy of the site's high-rated reviews.

Upon closer inspection, it became clear that many of the five-star reviews were poorly translated from Chinese to English and likely created by fake accounts. As a consumer, it's frustrating to think that these shill accounts are allowed to exist and tarnish the reputation of a supposedly unbiased review site. I can't be the only one who has lost confidence in Sitejabber's ability to weed out false reviews.

If things don't change, it seems likely that I won't be returning to the site for reviews in the future. However, I will check back in a few months to see if Sitejabber has taken steps to ensure that fake reviews are not creeping onto their site. As someone who values honesty and transparency, I hope that they'll step up their game and become a trustworthy resource for all consumers.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Sitejabber Site Jabber Review: Annoying "READ MORE" Buttons, Unpublished Reviews, & Invasive Requirements

Site Jabber is a website that provides users with ratings and reviews for a variety of businesses. While it may seem like a helpful resource, the experience is hampered by a major issue that has caused many users to become frustrated. That issue is the overuse of "READ MORE" buttons. Every time a user wants to read more about a company, they are forced to click on this button to access the full text. This may seem like a minor issue, but it quickly becomes a major annoyance when every single review requires the user to click on this button multiple times.

Many users have complained about this issue, and rightfully so. Not only does it waste time and disrupt the flow of reading reviews, but it also appears to use more bandwidth than necessary. It seems that the website loads all of the text first, only to collapse it and require the user to click on "READ MORE" to see the rest of the review. This is clearly not an efficient use of bandwidth, and it is frustrating for users to have to deal with this issue on a regular basis.

Unfortunately, this is not the only issue with Site Jabber. Many users have reported that their reviews are not being published, without any explanation or justification for this decision. It is unclear why some companies are able to keep reviews unpublished, but this seems to be a major problem for those who rely on Site Jabber to provide unbiased and honest reviews. This has led to a significant drop in ratings for Site Jabber, as users lose trust in the website's ability to provide accurate and reliable information.

Furthermore, Site Jabber makes it very difficult for users to write reviews in the first place. They demand proof of purchase, as well as "social" information, which many users find unnecessary and invasive. In addition, they have "review writing tips" that only add to the complexity of the review process, requiring users to click through multiple pages before they can even publish their review. All of these factors make it clear that Site Jabber is not user-friendly, and that the website needs to make major improvements if they want to regain the trust and respect of their users.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Sitejabber Sitejabber Needs More Reliable Reviews: The Issue of Fake Names and Spamming

Sitejabber has been subject to criticism from many users who feel that the site is an unreliable source of reviews due to the site's lack of moderation. Negative reviews spamming the site is a common problem, many of which have been found to be fake. Unfortunately, with no moderation system in place, it can be difficult to differentiate between genuine reviews and fake reviews.

The problem with having multiple fake names is that these comments push negative reviews to the front, making it seem like the company is getting hammered with complaints. While positive reviews should outweigh negative ones, it's important to recognize that most people don't go out of their way to leave a positive review. However, if they have a complaint, they'll take to the internet to post it. So it's essential that review sites like Sitejabber put measures in place to ensure that both positive and negative reviews are genuine.

In an ideal world, Sitejabber should aim to create a system where users can leave only one review per company. This would help prevent spamming and fake reviews. Additionally, users could then edit or delete their reviews if they change their minds. Sitejabber should encourage more transparency, which would ultimately result in more reliable reviews. After all, the point of such a website is to help people find reputable businesses, not be a place to vent one's frustration.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Sitejabber Sitejabber Review: Unreliable and Misleading - Are You Aware of Their Hidden Agenda?

Sitejabber used to be seen as a reliable platform to help consumers steer clear of bad businesses, but unfortunately, there seems to be a clear agenda in play. Sadly, the system is designed with a goal in mind, and that is to create an illusion which doesn't match the reality. Despite many people's beliefs that you should rank results by date to get an accurate representation of the data, Sitejabber does the opposite. Instead, they sort by a secret algorithm that makes it hard to judge the accuracy of the information being provided. In this way, they are consciously trying to bury comments that don't fit with certain businesses or individuals' requirements.

It is clear that a dishonest service like Sitejabber is necessary to try and combat companies such as Kijiji, which has a negative review ratio of 9 to 300. However, Sitejabber does more than cleaning up this issue. It appears that they are using bots to flag certain reviews and determine whether they fit their criteria for credibility. They believe that certain traits, such as a lack of photos or receipts, diminish a reviewer's ability to be seen as credible. This is concerning since it may be subject to bias or prejudice which can cause genuine reviews to be flagged and removed from the platform.

Sitejabber claims that the tools they utilise are an essential aspect of their service. However, it seems suspicious that all of these carefully curated features are not a coincidence but rather are designed to mislead consumers. It is essential to be aware of these tactics when interacting with the site so that you know exactly what you are dealing with. Overall, Sitejabber's approach is questionable and shady, and it is vital to be aware of their hidden agenda.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Sitejabber SiteJabber Fails to Provide Unbiased Reviews, Favors Businesses Over Consumers

I recently had an unpleasant experience with an online business that my family and I had previously supported. After leaving a negative review, I was taken aback by the rude response from the business owner. Not only did she respond negatively, but she also had personal friends and customers from her website give positive reviews to drown out my negative feedback.

What shocked me the most was the reaction from SiteJabber, a platform that promises unbiased reviews. SiteJabber demanded that I provide an order number to validate my experience, or they would delete the review altogether. However, the issue with this demand was that it had been months since I had placed an order with the company. Moreover, I never received the item that I ordered, which had been backordered for weeks. The company canceled the order without notifying me, and this was precisely why I left the negative review.

Despite my explanation, SiteJabber was still intent on favoring the business by deleting my review. This action highlighted the platform's bias towards keeping the business owners happy, rather than truly representing the voices of the consumers.

It's concerning that a website like SiteJabber, whose purpose is to provide honest reviews to buyers, would pander to businesses looking to cover up negative feedback. As a consumer, I believe it is essential to have platforms that value transparency and fairness, especially in this day and age when people rely heavily on online reviews. It's safe to say that my confidence in SiteJabber has been shaken.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Sitejabber Review of Travel Up: Frustrating Experience and Negligence

Hey there,

I wanted to share my experience with a website called Sitejabber. I came across it while looking for reviews on travel agencies and it turned out to be super helpful.

Recently, I decided to book a flight from London Heathrow to Sialkot Pakistan through Travel Up, a travel agency based in Reading, UK. The ticket was for Emirates Airlines, with a two-day transit in Dubai on my way back. I also booked a hotel in Dubai for my stopover. However, my experience with Travel Up was not as smooth as I hoped it would be.

After a week of booking my ticket, Travel Up started making changes to my itinerary without notifying me first. When I reached out to them over the phone, they told me to send an email instead. Unfortunately, I received no response to my email. I then contacted Emirates Airlines, hoping to get some clarity, but they told me that Travel Up was responsible for the changes. I kept trying to get in touch with Travel Up for days, but no one would answer the phone despite long wait times.

To make matters worse, when I finally got on the flight, I was told that I would be flying on Fly Dubai instead of Emirates Airlines, despite having booked an Emirates ticket. This caused a lot of confusion and added stress to my travel plans.

Overall, my experience with Travel Up was extremely frustrating, and I felt that their negligence had completely ruined my travel schedule. I have since submitted a compensation claim to the airline and am exploring legal action. Thank goodness for Sitejabber, which allowed me to read reviews and avoid future situations like this one.

If you're looking for clear and honest reviews on different products, services, or companies, I highly suggest checking out Sitejabber. It's a great way to make informed decisions and avoid costly and unnecessary headaches.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Sitejabber Sitejabber Review: A pioneer in review websites with potential for growth

Since its inception in mid-2008, Sitejabber has been a pioneer in its area of review websites. The concept of allowing users to share their experiences with the websites they used was both innovative and beneficial. As a longtime user, I have seen the website evolve and improve considerably over time.

However, in my personal experience, the website still hasn't been able to find much information on the 20 or so sites I've searched for reviews on. Even some of the more popular websites like Microsoft.com have only a few reviews. Sadly, this may pose a problem for some users as they may not find enough reviews for the more common sites. Nevertheless, it's great to note that SiteJabber has made a fair amount of progress in this area over the last year or so.

Having said that, I often feel that Sitejabber may need to find more ways to attract more reviewers who can share their opinion and assessments of the websites they've used in the past. This could help improve the overall quality of the website and facilitate avoid any limitations.

Another possible issue with SiteJabber is that some users may post unwarranted negative reviews for rival companies or positive ones for their own. However, I'm not aware of this being a significant issue, as there isn't much that could be done about it anyway.

Despite these concerns, I've seen Sitejabber grow considerably and expand its database of reviews. Over the years, the admin team has been incredibly helpful and responsive to user queries, further epitomizing their commitment to customer service.

As per my experience, Sitejabber has great potential, and with time, will develop furthermore. Its concept is robust and unique and is sure to become more beneficial to its users as it continues to grow.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Sitejabber Examining the Suspect Reviews on Sitejabber: A Grain of Salt Approach

When it comes to online reviews, it's important to take them with a grain of salt, especially when it comes to sites like Sitejabber. While the site claims to provide an unbiased platform for consumers to rate and review businesses, there are a number of issues that make their reviews suspect.

One of the biggest problems is that there are many one-sided reviews that provide less than accurate descriptions of their experiences. Additionally, many haters on the site write reviews for businesses they have not even dealt with, but simply based on reading someone else's negative review. This hardly seems fair or balanced.

Furthermore, there are concerns that anyone can log in as anyone with a free email account and post lies on the site. This raises questions about the legitimacy of many of the reviews on Sitejabber, and whether or not they are truly an accurate representation of a business.

Despite these issues, there is still value to be found in the site. Many legitimate complaints and experiences are shared on Sitejabber, which can help consumers make informed decisions when it comes to which businesses they choose to support or avoid.

That said, there are ways in which Sitejabber could improve to better serve both businesses and consumers. One solution might be to allow business owners the chance to respond to negative reviews and show that they have addressed any concerns raised. This would provide a more complete picture for potential customers.

Additionally, Sitejabber could work to remove bogus complaints and reviews, as it's not fair for businesses to be harmed by someone simply looking to spread lies or misinformation.

In the end, Sitejabber can be a useful tool, but it's up to consumers to do their due diligence and take reviews with a grain of salt. And, it's up to the site itself to make improvements that provide more transparency and fairness for everyone involved.

Read full review of Sitejabber
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Sitejabber Sitejabber's Collusion with Anastasiadate: My Review Wasn't Published and Hidden from the Public

Greetings,

As I was trying to share my story and experience about being scammed by Anastasiadate, a well-known website in the international dating industry or niche, I was astonished to find out that my review was not published on Sitejabber, a site that supposed to provide a platform for consumers to voice their opinions and feedback. Not only was my review not available, but I also checked with some friends who signed up to the site based on my recommendation, and they couldn't see my warning either.

It's a clear sign of collusion between Sitejabber and Anastasiadate, as they are not only hiding any negative sentiments but also doing it without any prior notification or explanation. I urge people to be careful when using Sitejabber as their review service provider, as it appears that they have chosen to censor some authentic and legitimate complaints in favor of their paid sponsors or promotional tours. I have spoken to the customer support twice regarding this matter, and they haven't addressed my concerns or offered any explanation.

As someone who has been taken advantage of, I can attest that Anastasiadate charged me thousands of dollars for a service that was essentially fake. The women I was communicating with weren't even genuine members, but they were paid to engage with me and others. It makes me feel that it's my responsibility to warn others about the dangers of this shady site and other similar ones. I strongly urge the Sitejabber team to reconsider their approach and practices and allow transparency in their platform.

In the meantime, I will post my review and thoughts about Sitejabber and Anastasiadate on multiple sites and forums to reach a broader audience and push for accountability.

Sincerely

Read full review of Sitejabber
Hide full review

About Sitejabber

Screenshot Sitejabber
Sitejabber is a popular online platform that provides consumers with authentic and trustworthy reviews of businesses and services. The website was founded in 2008, and it has since grown to become a leading authority in online reputation management. Sitejabber's mission is to empower consumers by providing them with the information they need to make informed decisions about the products and services they use.

One of the key features of Sitejabber is its community of reviewers. Anyone can sign up for a free account and leave a review of a business or service. Sitejabber takes steps to ensure the authenticity of its reviews, including requiring reviewers to verify their identity and moderating reviews for inappropriate content. This helps to create a reliable source of information for consumers and helps businesses to maintain their online reputation.

In addition to reviews, Sitejabber also provides businesses with tools to manage their online reputation. These tools include monitoring reviews, responding to customer feedback, and increasing visibility on search engines. Businesses can also use Sitejabber to gain insights into customer sentiment and make improvements to their products and services based on feedback.

Sitejabber also offers a range of resources for consumers, including guides on how to spot fake reviews, how to protect personal information online, and how to file a complaint against a company. These resources help consumers to navigate the complex world of online shopping and to make informed decisions about the products and services they use.

Overall, Sitejabber is a valuable resource for both consumers and businesses. Its commitment to authentic reviews and responsible moderation helps to create a trustworthy community of reviewers, while its tools and resources help businesses to manage their online reputation and improve their products and services.
How to file a complaint about Sitejabber?

Here is a guide on how to file a complaint against Sitejabber on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sitejabber in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sitejabber. Mention key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Sitejabber on ComplaintsBoard.com.

Overview of Sitejabber complaint handling

Sitejabber reviews first appeared on Complaints Board on Mar 23, 2023. The latest review A Reliable Platform for Informed Decisions was posted on Mar 7, 2024. The latest complaint Sitejabber is the most honest review site that I ever came across(other than BBB, of course)! was resolved on Mar 05, 2024. Sitejabber has an average consumer rating of 2 stars from 75 reviews. Sitejabber has resolved 2 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.5
281 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Sitejabber Contacts

  2. Sitejabber phone numbers
    +1 (415) 894-5806
    +1 (415) 894-5806
    Click up if you have successfully reached Sitejabber by calling +1 (415) 894-5806 phone number 0 0 users reported that they have successfully reached Sitejabber by calling +1 (415) 894-5806 phone number Click down if you have unsuccessfully reached Sitejabber by calling +1 (415) 894-5806 phone number 0 0 users reported that they have UNsuccessfully reached Sitejabber by calling +1 (415) 894-5806 phone number
  3. Sitejabber emails
  4. Sitejabber address
    700 El Camino Real Suite 120-1312, Menlo Park, California, 94025, United States
  5. Sitejabber social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Sitejabber Category
Sitejabber is ranked 25 among 158 companies in the Social Networks category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.