Skechers USA
Reviews and Complaints

I bought my daughter a pair of sketchers emoji high tops at the beginning of the school year(September) and they are already ripping at the bend of the toe on one shoe. I bought them from Meijer. You can tell that the fabric is just cut off and not tucked under so it easily fraes. I've brought many pair of twinkle toes for her and I've never had this problem. I am very dissatisfied with these shoes. She doesn't wear them every day either. I paid $50 for these shoes and I am highly disappointed with the quality!

I bought the above product less than 6 months ago, wanting to invest in a good pair of work shoes. I am very disappointed as I have had the side of one of them rip apart and the top front has also started to tear. When spending over 70.00 for a pair of shoes for work, I would expect better craftsmanship from such a well known company. I have since moved from the state where I purchased them and have no recourse or ability to return. I work in a supermarket so it isn't like I am super hard on my shoes, bur certainly expected them to last longer than 6 moths ! It is this experience that forces consumers to look to other brands.

I bought a pair of sketchers about 60 days ago and the heels are already worn out...
Really upset...second pair I can't wear any more because of poor quality
I have limited income and can not replace the shoes.
I have problems with my health and need good walking shoes.
I have bought Sketchers scince they first manufacturered them.
What happened to quality?

I purchused these shoes for my son for the new school year. He has only had these shoes since the beginning of September. But for the past 3 weeks the lights are not working right if working at all. They are now refusing to charge. And it looks like the one side's stitching is coming undone. I tried to return them to Famous Footwear were I purchased them, but since I don't have the receipt they can not return them for me. They told me to get a hold of you. I am hoping the you can help me in this matter.

Thank you,

LYNN DOLENCE

Dera sir we bought shoes on the 14 th of june from a showroom in noida dlf mall.
Just four months of usage has caused the top fabric ripping off from the lining. The adhesive is not working or whatever I do not know

Shoe is gowalkspor
Sn 54143
Color code bkw
Textile/synthetic upper
Eva sole

I am really distressed as buying shoes worth 8000 still I am not getting durability in the shoes.

Dear Team Skechers
I sent mail on Skechers Customer Care On 22. 10.2017 but till date no response received. Copy of the email is as under-

Dear Team,
First of all, I would like to congratulate you for the product mentioned in trail mail sent by your Skechers fun
While buying the product, your product was defective but your sales executive assured that defect would not increase and if at all increased, they are available to replace the shoe.

After using the shoe for some time, defect increased and when I approached your outlet, they are teaching me the process of replacement and later told me that company has refused the replacement.

Being a first time customer of your company, the false commitment given by your executive leaving a very wrong impression on me about your brand and felt cheated by Skechers & forcing me to prefer other company over yours.

I request you to direct your outlet at Fun Mall, Lucknow to replace the shoe with other shoe of my choice to keep faith on your brand. Looking for positive response.

Thanks and regards
Rudresh Ojha
Lucknow, Uttar Pradesh, India
+91 [protected]

---------- Forwarded message ----------
From: Skechers Customer Care
Date: Mon, Oct 9, 2017 at 7:47 PM
Subject: Re: complaint no.90
To: abacus.[protected]@gmail.com

Hi Skechers Fun,

Exchange Declined

We would like to mention that our quality team has gone through the details. However, they have observed that image shared doesn’t appears to be a manufacturing defect and hence get it repaired.

Thanks & Regards,
Customer care,
Skechers, India

On Sat, 7 Oct at 3:44 PM, Skechers Fun wrote:
Dear Team,

We have received the customer complaint in our article. The Pics are attached for your reference and details of the same are as-​

Complain Date
Customer Name
Phone
Email ID
City
Store Name
Purchase Date
Option
Describe the issue in detail
Standard Defect
[protected]
rudrah [protected] N/A LUCKNOW FUN REPUBLIC MALL 30-07-2017 52616-NVY
STITCH OPEN
STITCH OPEN
Request you to take it to your concern and do the needful ASAP.​ Hope for your Co-operate.

Thanks & Regards
Ashish Rajpoot
Ph:[protected]
Mob:[protected]

1095:596056

Thanks & Regards
Ashish Rajpoot
Ph:[protected]
Mob:[protected]

Hello,
Thanks so much for your assistance.
The shop at Taif-Shehar/Saudi Arabia, does not want to comply with my complaint, though visited the shop twice and communicated by phone several times.
Purchased a pair of Go Flex Walk, size 43. Size 43 is my correct size depending on previous purchase.
After a short period of using it, the right side still significantly larger than the left one! though both side holding the same label and size.
The most probable cause of this discrepancy in size, is that the shop has swapped one shoe from one box with the same side from another box, of the same shoe size. The other potential reason, could be a manufacturer defect.
The shop at Taif-Shehar/Saudi Arabia, does not want to comply with my complaint, though visited the shop twice and communicated by phone several times.
Thanks so much.

I purchased a pair of grey gear up shoes from sketcher chandigarh sector 17 . Only aftr a month pasting of shoes gets diattached.. when i mk complain to the store they said it can b repair.. but after repairing it looks worst thn bfor.. its vry disappointing.
I regret to make a buy wth sketcher.. shoes have been worth rupees 5499.
Its mention in excahnge policy tht replacement will b given upto 180 days. But all you guys are doing is just making fool of customers.

I bought these sneakers in the beginning of May. I wore them approximately 10 times. Today I was wearing them and saw a fray and an hour later there was a large tear in them. I am not even sure how it continued to tear.
Picture #1 is what the shoes were.
The other pics showing the tear.
I really think that my money should be refunded. I have never had this happen before and would really appreciate if Sketchers stands behind their product

I bought my son a pair of sneakers 1 month ago. They are already ripped at the toe and frayed all around! I got an email from India basically saying too bad - we can't help. This was after emailing back and forth for a week! Poor quality product. Poor customer service. Buyer beware! This company does not want to make things right! Horrible product!

I have been buying Skechers for three years now. I was very disappointed with this last pair; within a week a loop strap to hold the shoelaces broke, the seam across the top of the to on the outside of the shoe unravelled, and the inside of he shoe has already shown signs of wear. I've been able to wear a pair of shoes for at least 6 months before seeing this kind of wear. Wondering if you had a bad batch. Luckily I pick up a few at a time, so I have a spare ready, since these won't last a month.

Bought my son a pair if sketchers the beginning of September they already look like he's had them for over a year. I have never have this problem with sketchers in the past. They are fraying all the way around and the design is falling off! This is not normal wear and tear for a pair of shoes that are only a month old. I bought a similar pair over a year ago and they still look like new. What is going on I see more than one complaint about what seems to be the same shoes?!?!

I bought new pairs of skechers Go RuN 400 for Rs 5000 from ludhiana model town store but same article is of Rs 2600 on amazon . Please provide information regarding it. Like why the article is costly in store and the difference between prices is almost half. And if possible i would like to get refund for my shoes if i found that my answer is not satisfying.

just after 2 months of buying the shoes it got torn! The shoes was just used for walking! I exchanged it & got a new pair but still the same problem occured! This happened twice and now the store isn't allowing me to exchange the pair. I want you to help me with such a problem. skechers is one of the biggest shoes co. & we as a customer dont expect such kind of service.

I fell at the airport 9/23 due to my shoes catching or sticking to the floor. This had happen before but I was able to stop the fall. My girlfriend had fallen 3 weeks before with a shoe like mine. The bottom of the shoe has raised circles which may be the problem. I doubt that we are the only ones having this problem. You may want to reconsider this design. I am going to throw away these shoes. Can I can get compensation / refund on the shoe? I don't have a receipt. I have several pairs of Skechers and have been happy with them. I can be reached via email { janet.[protected]@gmail.com}. Thanking in advance for your consideration in this matter.
Janet Sittner
3908 N Mobile
Chicago, IL 60634
[protected]
janet.[protected]@gmail.com

Hi, I bought Sketchers shoes in Edmonton, Alberta at the South Edmonton Common location. I have had them for nearly 3 weeks and wore them loosely maybe 3 times and noticed the when I wear the left shoe my foot hits the ground as if the memory foam in the shoe is too little if not there. The right shoe is perfectly fine. I went in the store to return and the lady there said absolutely not because there is no manufactures defect... well there is if the shoe is hurting my foot and my foot is literally hitting the ground while I am at work because of the defective making.

Then your store representative had the nerve while I was still in the store to go to another customer and then talk about me by saying "I get this once a week. They try to return things for no reason" - Umm is that because I was East Asian and not white ?

Im a customer service worker and I know how it is when people return things for no reason . I have wore sketches for 5 years my whole family wears them and never have I ever returned anything. I didn't even want to return the shoe in the first place I just wanted to exchange for one with no problem.

I just think the customer service was poor and would like something done and if I can I would like to exchange my shoe because it is 95$ and defective, I can't even wear it and alongside that at least wait till I get out of the store before you talk about me or my family instead of doing it in front of me.

Feel free to give me a call at [protected] - My name is Nimrit. Thanks

I purchased two pair of Sketchers Go Walk 2 shoes. I love them but they have both become so horribly smelly that I can't wear them anywhere. They smell so bad people ask me what the awful Odor is. I just finished reading hundreds of other women who have experienced the very same thing. Many of them
Have just put them
in the trash can! There is definitely something wrong with these shoes and I don't think they are safe to even wear. I called your customer service and Shay your representative suggested I buy some charcoal or soda and put them sealed in a bag for a few days to see it that helps. I shouldn't have to do anything, I have never had smelly feet or shoes, you need to recall these shoes, there is something definitely wrong with them. She said try the charcoal and if that doesn't work, basically too bad. She did give me a discount code, but why I'm the world would
I buy more smelly shoes. I truly did love them, but just can't wear them.

My name is Mayank Jain ([protected]) I purchased Skechers sports shoes a month back. Although its my 3rd purchase. I purchased the shoes for my wife around 3-4 moths back and found very good as advised by my wife. So i purchased same model for Mens but after wearing the same for 1 week the sole of shoes is starting chipping off. I am surprised to see this from such a reputed brand. Even the skechers shoes which i purchased approx 2 years back is perfect and not at all chipped off. Its a manufacturing defect so i need a replacement of this shoes at the earliest. Photo enclosed of chipped sole.

As a first time Skechers customer, I absolutely love this shoe! I am usually a Merrill fan but decided to try your product. The shoe is very comfortable and is non-slip for the restaurant work that I do.
I have had the shoes for one month and I noticed a crack across the top that keeps growing. Yesterday I took the them back (with my receipt) and they offered to replace it but did not have my size in stock. They would not order my size without keeping my shoes and it would take 2-7 days for them to arrive. My problem is that I need the shoes to work and sometimes work 15 hour days. I walked out of the store disappointed that this could not be resolved and all I need is a 7.5 shipped to their store, which was not possible. Please, could you make that happen?! I am not asking for anything free but just want a replacement for the defective shoes.
Thank you,
Laureie

I had purchased this shoe on sept 1st 2017. Its a super comfortable shoe and absolutely love them. I continue to by sneakers but they haven't last long for me. I am on my feet a lot at work and I understand they will wear down over time but I haven't even had them a month and there is now a hole on the side of my shoe. I'm so bummed and disappointed they haven't lasted even a month. For the money I've spent on sketchers in the last couple years, I'm not to happy about this last purchase.