Skrill’s earns a 1.4-star rating from 256 reviews, showing that the majority of online payment users are dissatisfied with their financial transactions.
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fraudulant cc charges
Ordered a laptop table in jan on amazon and now have $26.95 charges for minecraft through moneybookers and now more smaller charges are appearing on my cc, amazon I believe was hacked before and I guess with all the millions this company makes they still hav, nt learned their lesson to spend to protect its customers I and my entire family will never use amazon again an we will also be cancelling our online amazon accounts. Now I had to cancel my credit cards and have no cc to take on vacation. Everyone this has happened 2 pass the word its the best way to inform ppl hit up facebook an twitter an tell all to stay away, an maybe amazon will do sumthing and spend sum money on keeping their consumers safe, but its to late 4 me an my family amazon has lost alot of money from us, we all cancel accounts and never use amazon again, yes it is the hackers but amazon is just as bad they can afford to have firewall encryption people to monitor these this, but they obviously dont since so many of us are being robbed by thieves that in no way should be able to access our credit card numbers or amazon so called protected accounts.
moneybookers or moneysuckers
Moneybookers (or Skrill) is just a trap..
To open an account and / or put money, it's sooo easy, come on!
When it comes to withdrawal, they are not happy anymore, they say :
Oh no! you became a bad boy NOW so, for security reasons (that we forgot to take into account when you came and put your money in our deep dark hole) your account is locked (maybe sucked?), and to unlock it you need to provide us a colored scan of your YESTERDAY'S SPOONS (and maybe eggs too?), hopefully you didn't anticipate that, so they keep the jackpot in your account.
And when you try to contact them: by email, you get copy-paste or automatic / robot response, or by phone ( after : if you are happy press 1, if you give up press 2...) you get a novice that says : I don't know - I will tell our security department about your case !
Their SUCKIRITY department is just a bogus excuse to hide them selves and do what they want quietly.
Anyway, their new name will not help to make up their image, Skrill in icelandic means mob, rabble, rout ! Fair choice !
They are just MONEYSUKERS (or SUCKRILL).
i have seen also some wrong bank location showing in there emails when withdraw money skrill i am using from last 2 years 6 months bank its good now recently not good i have seen so many fraud complains about skrill .. recently i withdraw money 800 usd on 3rd october still not received money .. my bank account verified 2 years back that time i received funds successfully also now i didnt touched nothing that account same account i withdraw money still not received they send emails when i click withdraw funds that emails 1 email showing bank location name different another email bank account 2 digits omitted still i am in confusing will i receive funds or not ? i wrote email no response how take action on them .. they are sucking money world wide its better to create face book page all the victims by skrill.com
I agree with you. I'm just been a victim. My account was blocked and the account of a other person too. For which reason, mystery.
Its impossible to get an answer. But they just replied and show their rules : "They can blocked account without notification".
Because I just saw there are mistake in some transactions, so I notified them and ask them to cancelled them. few hours after, the 2 accounts were blocked with all our money and why ? Impossible to no. Their system made a mistake and transferred the money to the wrong person; its enough to closed 2 accounts ? When there are any mistake, we should said nothing ?
They repeat and repeat: : because of security, they closed our account and can't do anything for reimbursement. That's a ###ing team. Don't care about their customer, they scam and stole our money. They abuse us with their rules. But as they don't explain or give any explanation; we customers can do anything; just send mails and send again...but in final, we receive always the same answer.
They should be renamed as moneysuckers. ###! I know exactly what your talking about. They are fascists pigs. Changing the behaviour of a scorpion is like changing the behaviour of Bankster.
credit card charge
I check my bank account very often and checked it tonight about 9:45 pm central time and found a charge of $26.95 charged to my credit card. I DID NOT authorize this charge and have talked to my bank to dispute it. They have started the process of investigating this charge. I was told by my bank that it was made at 7:03 p.m pacific time on 1/28/2012. I was on my phone between 7 pm and 8:30 pm central time with a relative of mine. Once again, I DID NOT AUTHORIZE THIS CHARGE!
Same here- except the charge for me was $52.00 on Jan 30th. I called bank to dispute, but the money is still pending and was taken out as a hold. Had card cancelled. Hope it doesn't happen again I need ALL of my money!
processing bank fees
After withdrawal of 51.62 USD from my Moneybookers account to my bank account, I received 41.62 USD. After LONG correspondence with my bank and Moneybookers, I found out that some corresponding bank charged 10 USD, or 25% of total sum. An I was not informed of this before withdrawal. It is not my first time withdrawal from Moneybookers, and I have never been charged this much before. I think that someone is gaining millions, and there is nothing you can do to stop it! So be aware!
The complaint has been investigated and resolved to the customer’s satisfaction.
I received a payment of 200 USD but my account was blocked asking me to upload verification documents, I did it 3 times but the company still withholds my hard-earned money. Please stay away from them!
I recently opened a Skrill account. I sent in a support ticket to test their responsiveness... NO RESPONSE. Six support tickets later, still no response. Leaves me very skeptical about this company.
Skrill emailed me stating that they will be taking money from my account monthly since my account has been inactive. There is no way to contact these fraudsters because you need to login to their system before emailing them. Eventually I sent mail to newbusiness@skrill.com and they refuse to remove my information on request.
Skrill is a really bad company. It use to be Moneybookers and our company use to do business with them. We mostly process through PayPal and our own credit card processor, but we decided to try Moneybookers. Over the course of 6 months of using them, we made ONLY 2 sales with Moneybookers - Skrill and now, 8 months later, the money we received has vanished and we never got a credit for the cash. It wasn't that much money, but beware, this is NOT a good option to pay online or receiving money online. Go with the bigger guys, GoogleCheckout / PayPal ... there's a reason why they are bigger.
Same scenario occurred to me as well, but this only occurred when Skrill took over Moneybookers. Deposit and withdrawals were fine, but once Skrill came into the picture money went missing and the worst part is that they do not disclose nor explain why!?! This is BAD business and I highly recommend NOT using Skrill because every transaction will cost you MORE than what you expect. BEWARE!
minecraft game charged to my visa
I would like a refund from this company for $26.95 us paid to mb minecraft moneybookers for minecraft game which I do not have. They have sent me a confirmation email but no way to get a hold of them.
Same t by ing 2 charges for 26.95 and then 5 days later a 146 dollsr charge f rom some co called aioneurope.com from karlsheue de us idk if karlsheue is a city or what. From looking its like a pc gaming site. Heres the thing. I didn't put my cc in amazon at all. If anyone can tell me if theyve heard of the aionseurope site please let me know. my bank won't give me my money backand I've been working on it since it happened and that was April 2012
I live in France. This month we found withdrawals from the month of September from Moneybookers for 75euros and 26 euros approximately plus withdrawals from Poker online or something like that and from Drofus. We did not spend any money with any of these! However we did use Amazone twice that month to buy presents for the English, so Amazone.com. I am discusted and will not use amazone again!
It happened to me too. Two charges from Minecraft for $26.95 followed by two iTunes purchase for $20 each!
just saw this charge on our cc who do these people think they are the charged 26.95 and some itunes charged 2.08 and of course they are not my charges just canceled cc and filed complaint.
Same crap happened to me. I tried and purchase the game, it said that the "Transaction failed". I just waited and not an hour later I check my cc account and I've been charged from MoneyBOOKERS? WTF? SO now i don't have the game and I'm out like 30 bucks.
Add me to the list above - same conditions as the several descriptions - I've been ordering from Amzaon which handled purchases admirably, but shortly afterwards found a $26.95 cnarge on my Visa for MB*MinecraftMoneybookers. Just wondering - perhaps this company has managed to hack Amazon's account database?
GR, St. Louis MO
Wow. My debit card was hacked. Seems Amazon is the common thread for leaks with this MB MINECRAFTBOOKERS being a prime name. Got a call from a company in California Transgaming that called to verify my information prior to charging to my account. So scary finding out who knows who has your information and is buying things while you are snug in bed. I have cancelled my amazon account, my paypal account etc. Thanks for people posting their experiences. f*** hackers who pick on poor people.
Just came in on our cc statement today. We never ordered any games. This is a low credit line card that we only use for internet purchases, primarily Amazon. I wrote to them to let them know that they have a breach and that people are complaining about them on the forums. Unfortunately we ordered something this morning before receiving our statement so we will wait a day or two before changing the credit card, a real pain. Very unsettling to know that they gained access to our card number!
Same here, charge and then credit for the $26.95. This is a card that we use with limited available credit only for internet purchases, primarily Amazon. We placed an order today before getting the credit card statement, now we have to wait a day or two to cancel the card. Very unsettling knowing that they gained access to our account number. We never bought any games by the way...I wrote a email complaint to Amazon and stated that they were being bad mouthed on the forums for this breach!
This happen to me too :( I believe is from Amazon too because I have never bought anything from them before and
just ordered something from them and bam there is a $27.95 charge plus 49.99 twice from Itunes london O_O like
wth I didn't even know what moneybookers was and I surely didn't order anything from london nor Itunes or anything :(
this totally make me broke I cancel that debit card and was refunded but now they are saying that I did do the purchase so
they took the money back :( wth I don't have money to sue and this was to pay my bills this totally sucks I WILL NEVER
BUY FROM AMAZON AGAIN!
fruadulant charges on my visa
My Bank of America check card was charged twice on 5/23/2011 for 21.95 and .66 for no reason. They hacked into my account and withdrew these two charges. I want to know how to get this money back. Please respond via my e-mail address, [protected]@charter.com
I have also been hacked by this company whoever they might be... I found the charges on my account a few days later.. I called my bank right away and they had me find out a Transaction Dispute form.. and I had them reissue a new card for the account. Hope this helps you with your issues with this company.
money never received
On March 16, 2010 I sent an International Money Order to Commercezbank in Frankfurt, Germany payable to Moneybookers Ltd ID [protected]. The ID is my identification with a dating agency.They pretend to incapable to trace any deposit. I sent copy of their instructions that I had sent to the bank, copy of International Money Order that was draw on Bank of America, New York and copy of the transaction with my bank.
They kept asking the same informations many time without making any search in Germany. It seems they never understood English language. I sent a letter to the bank in Frankfurt April 1rst but never got a replay
They have lot of excuses to "block" earning money. Each money keep betwen 40-90 days. Too slow to use. You have been warned.
fraud debit charge
This is the name that showed up when my son bought an online game called "mine craft". I have been checking my acct and no other charges have been made that are unauthorized. I was extremely suspicious, but nothing has showed up... yet.
The complaint has been investigated and resolved to the customer’s satisfaction.
it took my money out from my account for notting i whant to get my money back asap
Also bought Mine craft and got the same text on my account. And nothing else!
hacking / stealing money off my credit card
Hacking / stealing money off my credit card First off i would like to know what kind of company you are!!! Second, considering no one in my family nor i have ever heard of you, i would like to know exactly how you got our credit card information especially since we have never ordered anything from you or required or ask for your services. . . Whatever those...
Read full review of Skrill and 38 commentspoor business practices
I sold items on ebay and buyers paid via moneybookers on June 2, 2011 and June 3, 2011. Everyone left me positive feedback and is happy with their purchases. I called moneybookers to ask why the money is not in my bank account today. They told me the money will not be transferred into my account for 40 days! That is an unreasonable amount of time for them...
Read full review of Skrillfraud online payment system
My company forced me to use this idiotic system. They're frauds, don't use it. They're racists, too, and they're liars. It's a tight-assed uk-based company with no sense of reason. Just hate it! They're on war, and they're frustrated because they're poor and ugly.
The complaint has been investigated and resolved to the customer’s satisfaction.
They closed my account after I transferred more than 50K USD in 4 years, no reason provided. They only said, "Your kind of business was not accepted". I am in the software industry. lol. Well, they verified my company a few times before and all was OK. Now, I found this to be outrageous and i asked them to explain their actions. They refused. patronizing me and my partners with such a rudeness... I guess you're right, these idiots are simply not worth dealign with.
Racist, and idiots, Avoid!
Totaly agree with you, Moneybookers is a crap "company" which I hope they will all dissapear as soon as possible.
sent $500 for a downpayment on a car
I saw an ad on yahoo.com under the subject-autos. There was a Honda Civic 2003 for sale by Dan Scott for $2000. He stated that I just needed to send $500 via Western Union Moneygram to MoneyBookers, an escrow company. Upon receipt I was to get the car for a 14 day trial period. I sent the money + $28 fee to their main office in California. They called me about 50 times, wanting additional money. I stated that I wasn't going to send additional money, either to them or the seller. Since this past Thursday, 12/16/10 neither has answered my e-mails, etc. How can I recoup the money?
scammers, use 'verficiation' to make money
When opening an account with moneybookers, it is usual to have a verified account. I had my account verified via postal verificiation.
When today I tried to make a withdrawal, I was given a message that "My verificiation with a 3rd party verification company failed"
Upon calling support, they said that bank verification is necessary for up to 1000Euro. I didn't reach that amount yet and was told to:
1) EITHER PAY A CERTAIN AMOUNT TO LIFT THE RESTRICTION
2) SEND A SCREENSHOT OF MY BANK WITH PREVIOUS TRANSACTIONS.
What's alarming is the way these professional scammers have built their business model and even worse, these alerts happen ONLY when you make a withdrawal and not when the account is dormant.
So, the meaning of this story is.. if you are in a hurry to withdraw funds (which is always the case) Moneybookers has some issue or the other in order to make you pay more.
foreign currency eur 10.5 (two time)
On 16 Oct 2010. I used my credit card to make payment to mb moneybooker.com on line. Bank have approve the transation of ERO 10.5, but the moneybooker.com does not approve, so I try again. Same thing happened. So at the end, my bank approve both transation of the total amount of ERO 21. But mb moneybooker.com rejected tiwce! Weeks later I recieved bank statement for the payment, and was shock after clearified with bank.
The complaint has been investigated and resolved to the customer’s satisfaction.
moneybookers.com offers illegal use
Using https://www.titanmoneyexpress.com we subscribe a merchant account which approved by moneybookers.com now the account has been stopped. Initially they reviewed that we have some illegitimate products to sell and once we have funds in account they blocked our account saying that we do not allow pharmaceuticals selling.
I want to know y they didnt checked at the time of website review and before giving us the account. How they offers titanmoneyexpress to linked us with moneybookers.
Is this gimmick of selling the accounts, if moneybooker is not awared about this then i request them to closely monitor such things with the vendors like titan express. they took 800$ setup charges and my thousands of funds is blocked now.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
I do hereby clarify that this complaint is not placed by me or any of my company staff. This is totally a fake posting using our name to create misunderstanding between us, i know it is causing you problem and i do appologise for any inconvenience that may have caused. But i can rest assure you it is some third party playing around.
Moreover the website rxpharma247.com is not working since last few months, the domain is not in service and if you check the back end of your admin we have requested to replaced this domin to www.rx-pharma247.com, you can also check by trying to browse the website.
I think this email will clarify the issue.
Very respectedly, if you are not interested to hear the facts then do not read these genuine facts. No one is after you to read on and favour your own company. I have lost everything and i dont want anyoen to face the same and if someone believe that i am wrong then market is all open and titanexpress can drink whole sea atonce.
you can review screenshot above and compare with moneybookers.com and if you are still confused then why not call or email moneybookers.com and ask them that titan is a genuine merchant or fake. It is good to talk moneybooker instead loosing huge money.
listen to be honest im not intrested in your tradgic circumstances your out there ripping people of and that is not business, at the end of the day titanmoney or whoever they are must of had a legit reason to do what they did or have you been ripped of just like youve been doing to all those people for all that time, aint pay back a ###
Dear nick,
Being a support agent at titanmoneyexpress.com your move is very much right to defend your so call merchant account provider company. I encourage all potential customers of titanmoneyexpress.com to contact me at support@rxpharma247.c0m so i will share all evidences.
Sales team at titanmoneyexpress.com played very smartly and rip me 5 $ figures very near at the time of my payout and after that they even didnt refund or accept claim of my customrs chargebacks.
I will encourage my few customers to share their experience directly here to expose what titanmoneyexpress.com actually is. My integration is current active for showing all visitors to witness themselves & you can see moneybooker.com has been provided by titanmoneyexpress.com. Moneybooker.com do not allow direct accounts to online pharmacy that is why titanmoneyexpress charged me US$ 800 to play gimmicks in scripts so that moneybooker page comes in iframe under titanmoneyexpress gateway page.
I challenge Nick to share his few website here to show customers if i am wrong and all will know who is Liar!.
Everything said here seems a blatant lie! They are not the same company as MB but in a different country. They do not charge Start Up fees. And YOU do not even have an account with them, (i checked). Liar!
scam
Hello, i very hope for your help!
My english skill is so low sorry!
I registred in moneybookers and make deposite in hes site, but then them suspended my
account, i asked them, why?
Then them say me: "We would like to kindly inform you that your Moneybookers account has
been suspended. Please be so kind to provide us with more information about the purpose
of use of your Moneybookers account and also why you have opened more than one account at
Moneybookers.
Please, be so kind to send us this information as you log into your account at Moneybookers, then go to 'Email support'>'Account/Security'>'You have requested information and/or
documents from me'. Do not forget to fill in with the ticket ID which you can find in the
subject of this email."
That is right, before 2 or 3 year i create account in moneybookers and I really do not
remember but I think whenn my account was hacked and suspended, then i make new and new
and all accounts was suspended. But now them allow me make account and then i deposited
but then i deposited them suspended my account, that is normally?
Basically i wait money in my moneybookers account - 3800EUR, then how i can cashout
my money from moneybookers? I send all necessary doccument and explanations why i
open more than one accounts what them asked me, but them ignore me, that is normally?
What happends with my money?
thanks guys for you info. now I know, sorry ob. your troubles, I'll never use them. Almost got my self in scam, but thanks to yo, again & God bless
I agree with you mate, this is not the first time as this crap ### "company" called Moneybookers is doing things like this, they are stealing people's money. NEVER USE MONEYBOOKERS
closing of account for no good reason
Yesterday both my moneybookers and neteller accounts were closed. The reason given was that after review my ID documents did not meet the requirements. I had sent them official Belgian ID documents.
After calling both companies all they told me is that the security department made the decision and they can not give me further assistance.
I had both accounts for a few years and had actually never used them. I am not a gambler and not involved in anything illegal.
I have since researched this matter online and have found many people in the same situation. It seems this happens completely at random. I am actually lucky i had no money in the accounts, but other people were not so lucky. After the accounts are closed u get no further assistance and the money in your account is gone.
So be aware of using these companies and do your research before u get involved with them.
Both companies deny they are working together but it really would be a big coincidence. I had not used both accounts for years and now in one day both accounts are closed. Moneybookers had actually allready accepted the documents and then after neteller closed my account decided to do the same.
I actually would like everyone who has a similar story to contact the appropriate government agencies to complain. This has to be stopped!
my account is locked too, I guess since they can not earn legally, they want to rely on such lame business practice to earn profit.
I am filing a legal complaint at the digital wing of police department and everyone else should do the same. Moreover stop using neteller & spread the awareness so that even a single pig in the jungle wont use neteller one day. Thank you
Coincidence? I don't think so. The same thing happened to me and I still have almost $4000 locked up, both accounts were closed within hours simultaneously with the excuse of carrying out random verification. It's funny how these dudes are making Paypal more popular
I am having a similar trouble. My account was locked for a "security check" since August 2009 until like 2 months ago. They have asked me few times for a verified ID on paper which I sent. I called them several times with no luck. I have some money left in a betting office, which refuses to pay me out anywhere else except moneybookers. I wrote many emails, always getting the same responses - nothing can be done. It appears to me i have lost ~ $6000.
However, I tried sending a complaint to UK's financial ombudsman. No response from them so far, it is possibly my last chance... can anyone help me with this? That would be much appreciated
customer service
Moneybookers.com What a shambles. I have never encountered a Company with such a bad Customer Services Department. Impossible to contact them to register a complaint. Emails are not replied to. Initial emails were surly and abrupt. Will ensure I never have to deal with this Company in the future. I attempted to pay 4, 59€ using my debit card to Skype. Still not resolved even after I sent them numerous emails requesting clarification of the situation. What a fiasco. I forwarded id proof with passport copies, proof of my bank account verifying my address only to receive some garbled email about my submitting my request from a high risk venue. Yup Spain. They can go and rot. Paypal for me.
The complaint has been investigated and resolved to the customer’s satisfaction.
after using moneybookers for over 6 months to collect payments for me on ebay moneybookers lock my account and will not give me access to almost 3, 000 dollars. i quit using paypal on ebay after 8 years because of the thousands of horror stories about paypal on line. the stories about paypal abusing their customers and paypal locking customers account so users lost their businesess and even their homes scared me do bad i went to moneybookers. now after hundreds of transactions with no problems with ebay customers or and moneybookers transactions moneybookers locked my account with almost 3, 000 in it and will not give me access to my funds. i have sold many military collectibles on ebay and after selling a us army knife moneybookers locked my account without any warning. moneybookers will not return phone calls or emails about questions i have ask. only thing moneybookers have told me is i sold a knife and dont want my business anymore. i use ebay to help on bills as well as pay for my sons medicine he needs to live. my son can not work and has no health insurance nor can qualify for any. moneybookers is holding almost 3, 000 of my funds and wont answer my phone calls or emails. i would not do business with moneybookers. customer service is non exsisting and moneybookers does not care about anyone health issues or problems. do not use to collect payments or you might get screwed. moneybookers is big in online gambling but not helping power sellers on ebay.
People (Scammers) place adds stating that they are moving, going through a divorce, or giving you some other sob story. They will only make the transaction through moneybookers.com nobody else. You can't see the car in person only pictures online.
To get on with my story I saw this 1995 Toyota Supra Turbo highly tuned, the woman emailed me saying she is going through a divorce and has to sell the car $5000 and free shipping. Something told me it's too good to be true and guess what it was. She said send the money via moneybookers.com and they will give you a number. Once you got the confirmation number email me and I will ship the car. You will have 30 days to inspect it and if you don't like you can ship it back to me at no cost to you.
I decided to call the bluff. I asked her for the address where the car is located and that I will pick it up. Then came the BS she replied by email I will be leaving soon and I will ship the car before I leave. And I said to myself she must think I am a complete idiot.
all I am going to say they pray on people and they will steal your money. They recently tried to scam ebay seller.
After I send couple hundreds US dollars to my moneybookers account, I got nag screen to verify my address. then suddenly I got e-mail "activity you have processed via your Moneybookers account is unacceptable and out of security reasons we cannot let you continue your membership with us."
The best part from that e-mail is "Please kindly note that this decision of our Security Department is final and is not subject to any future discussions."
So, they closed my account & steal my money, I can't even know why & until now they never e-mail me again.
I just looked at my checking account and it showed that I had money withdrawn without my permission . It was from moneybookers ebay. I wrote them an email and haven't received a reply. I called the toll free number and they said it had changed to another one and I called that number and it said it has been disconnected. I called my bank to tell them about it and they are checking it out for me. Has anyone else had this kind of problem?
Muneybookers is a [censor] company.
After adding fund
they hold my 1000$ for more than 6 month and locked my account.
by saying that someone accesing my account.
How could be it possible.So I have to subbmit my ID proof so recover my password but this [censor] company did not giving me respose for more that a week.
Then I have contacted login@moneybookers.com to show my problem but this [censor] company
again gone dissapear still I am waiting for money they are really a cheater and scammer why they are doing this business.
16yr old student sent $3700 to Moneybookers via Western Union on 15th Sept. 2017 with a quarantee of reply and delivery of car within 72 hours. Today 07/10/2017 there has been no reply and emails have gone unanswered. How can I contact them to return the money?
They are really cheaters. They locked also my account when I had 350 euro on it, and they asked me to provide information to them who were the people that made payments to me and from me. I told them, but received no reply for more than 3 weeks now. Sent email more than 3 times to their verification@moneybookers.com but they are not replying to emails at all.
Now they also locked the account of my brother with 100 euro in it. Asking for documents
Go f*** cheaters
Hi,
just wondering how this worked out? We have just noticed a $350 payment on our credit card to MoneyBookers which wasn't authorised by us. Like you i've had alot of difficulty contacting them to try and find out what was purchased.
cheers,
Nathan
That has nothing to do with Moneybookers. The scam was by the lady, not moneybookers.
I use moneybookers rather than paypal. Moneybookers has been way better than paypal and I handle my business transactions through them with no problems.
Your problem isn't with moneybookers.
locked my acct. for no reason and will not return my money
After having an acct. with Moneybookers for about two years with very few transactions but no problems I decided to wire them money to enter into some international business. After wiring the money they credited it to my acct. and when I tried to access the money they locked my acct. stating that someone was trying to access my acct. Obviously that was a lie so I told them fine just send me back my money to my original bank I sent it from as I no longer have any confidence in their practices on keeping my money safe. They told me I needed to send them proof of who I am so I sent them a passport and bank statement showing my current address. They also said I must change my email address in case someone had accessed it so I did. I have requested my money be released immediately but after two weeks of waiting, absolutely no response from them. This is criminal. This company is based out of England and according to their form on the bottom of their login page they are regulated by the FSA which I have written. I see all of these complaints here but I have yet to see one person write back and say it was resolved by Moneybookers, is there anyone that has has my problem and eventually got all their money back?
The complaint has been investigated and resolved to the customer’s satisfaction.
I hate moneybookers.com, please never use this as a payment provider or as a provider for your bussiness, if you would have a problem I assure you 100% it will take a lot, it will take a minimum of 1 month, they respond to emails so so so so slowww, terribly slow, i'm waiting for an answer from them because I didn't received my funds from them and i'm waiting for an answer for almost 1 month.
Also their fees are a lot higher than paypal, and they are cheating very tricky, they give you very low fees at start or no fees at all, after some time (Like it happened to me after 6 months) they assign very high fees to your account which like they said to me "the fees cannot be taken out of your account", and remember their fees are much higher than paypal, so there is one more reason not to use moneybookers. After they apply the fees to your account, you will be taken fees for absolutely anything you do, send money, receive money etc... For everything, and very high fees.
I hope they dissapear one day, I hate moneybookers, and I will say this to all my friends and friends of my friends. I will make all in my powers so nobody who I know uses moneybookers.
CSS EMA is inspecting the service of moneybookers.com. The process is still in development. One of our team members will put any results here.
We are testing the quality of this customer service. It was not about the funds we were uploading, but to have accurate results of its system in general.
This is 'neutral' way to analyze its system and its peronnel. See our updates and other information soon.
I'm in the UK and have had an account with them for three years which I infrequently. A couple of months ago I used it to buy an antique book from a dealer in France on behalf of a friend in Holland and had it sent straight to her. Somehow, and without my knowledge, my friend's email address was passed to Moneybookers and became a temporary account linked to mine. I think this also triggered a security alert as they subsequently locked my account and asked me to change my email address and password, then provide proof of my identity :(
I promised myself I'd never go back to WU because of their exorbitant fees..."speak not of the well from which you will never drink"
I totaly agree with you, I did not received my funds from them and I'm still waiting for a response from them almost a MONTH now, their support service is absolutely CRAP ###, and the whole Moneybookers is CRAP, BEWARE AND NEVER USE MONEYBOOKERS.
Muneybookers is a ###ing company.
After adding fund
they hold my 1000$ for more than 6 month and locked my account.
by saying that someone accesing my account.
How could be it possible.So I have to subbmit my ID proof so recover my password but this ### company did not giving me respose for more that a week.
Then I have contacted login@moneybookers.com to show my problem but this ### company
again gone dissapear still I am waiting for money they are really a cheater and scammer why they are doing this business.
They need to go to ### their mother ### the real cheater I ever see.
Moneybookers is a crap. They hold your money for weeks to get bank interest on them. They have a very lazy customer support team. I lost my money and stopped using their services. Many people loosing their money to moneybookers everyday. BEWARE of this service.
moneybookers ebay
Hello I have been using moneybookers.com for about 3-4 months for my ebay auctions everything was going fine until I got contacted by them that a seller requested a refund I said ok no problem give him the whole refund just don't block my account for payments because they sent me an e-mail stating that any account with disputes will be blocked until the dispute is resolved. "I sell on ebay about 600 dollars each week and have been for the past year and I never had a dispute" anyways so that same week when my auctions ended and buyers tried to pay me they said that they couln't and by that time I had already resolved the dispute and moneybookers had confirmed that everything was ok with my account so I e-mailed them and said that my buyers could not pay me and to please fix my account 2 days passed nothing so by that time I decided to call moneybookers to my surprice no one ever answers "try calling them to see for your self" so a couple of days passed and my buyers had becomed inpatient I asked them to pay me with a moneyorder and they all agreed so I sent all the goods.. I week had passed and no e-mail and no callbacks from them I also had {have} over $400 dollars in my account sitting there so I kindly sent another e-mail to them saying that why can't anyone answer me back or fix my account I have over $400 dollars in my account and have been using your service for over 3 months and prosesed thousands of dollars with you guys but seems like you guys don't care for your customers so please let me withdraw my money out of my account or I will sue you guys.. Sure enough the next day I got an e-mail form them saying that I am free to do what ever I want and that its up to me to take legal action but your account is now under suspension and will be closed in 1 week.. I said ok close my account you ungreatful people but I want my moneyback no one replied to my e-mails no one answerred my calls so I just waited 1 week to see if I got my moneyback nothing so I waited a couple of more days nothin 20 days passed and my account as still active 40 days passed hundreds of e-mails hundreds of calls no responce now its been over 2 months and I havent received my money or a responce to why they suspended my account and why they havent closed my account... $400 dollars out but I promise I will not stop telling my story until I receive my money I will post youtube videos I will post this on every thread, other report scam sites and on ebays forums I will make a website in 1 week it will be up and running and everytime someone googles or uses a search engine and types "ebay mooneybookers or moneybookers ebay or has anyone used moneybookers on ebay?"
Will see my site and read my story do you get that moneybookers? I will not sue you I will tell everyone the truth about you guys and your horrible customer support and will probably lose more money and cutomers than $400 dollars!
At lest paypal answers the phone and e-mails and don't hide from their customers they at least have the balls to tell you they are not giving you your money back in 180 days sorry.
Pros: if you don't want to use paypal and have less than 10 feedback score this is the only way to receive payments.
Cons: it takes 14 days for them to release the funds in your account even if you get positive feedback, horrible customer support, sometimes you don't receive e-mails when a buyer pays you and makes it very difficult to track your sales if you sell numerous items on ebay, you cant send someone money using moneybookers, you cant send invoices, they only accept visa and mastercard, google moneybookers and the first thing you see is scam and buyers get scared with using moneybookersit takes forever to receive your money from them up to 21 days to have it in your bank account and just to give you an example call their customers support number or e-mail them and see for your self what I mean..
Solution: I now use paymate.com on my ebay auctions. They deliver the funds to your bank account directly so it only takes 3-4 days to have you money in your bank but account but you need to have over 10 feedback score and the fees are a little bit higher but its worth it 3.0% $0.50 per transaction but you get your money in 3-4 days thats super fast!
Thanks to all who have commented on this ad i have yet to receive an e-mail from the ceo of moneybookers its been 14 days since he contacted me and i contacted him but he has still not answered me back maybe it was because of the holidays (i hope). anyways i will keep everyone posted on the issue and i will post the website link for the problems that moneybookers has and gives if i dont get my account fixed by this week the website is already finished it just has to be uploaded into the server but i am just waiting on moneybookers response. peace!
Hi "howcanthisbe" i just got an email form the CEO of moneybookers usa i hope he can fix this problem but my account is still the same i will update when i get a response from the CEO.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with you, MONEYBOOKERS IS CRAP ###, I hope they DIE all soon !
Oh...WOW! I am certainly glad to have stumbled upon this. I just opened a moneybookers account to do a little foreign buying a couple of evenings ago. Something told me not to put any bank or credit card info in just yet...wait until the first purchase. I normally use PayPal and have not had any problems as of yet(knock wood). I think I'll just stick with them. I am truly sorry to hear of these rip offs, but am really glad to be clued in. I got an e-mail from them this evening saying there was an attempted access to my account, please go and change my password. I did, but am left wondering if it did any good...
I want alert everybody from keeping money there. Few months ago there was a theft to my account and I lost all the money kept there, which was about 1050 GBP. As I've been told, "the funds left the system" and there is no way to get it back. And this fact of "investigating the case" took them around 7 weeks! What they told me, is that they are not responsible for the money of their clients kept there. This is really sick, as I reported the fact two days after the theft was made, they could stop the bad transactions, as someone on my behalf transferred the funds to the other e-mail addresses registered with moneybookers. What I want to do know is to sue them for offering unsecure system as being a part of FSA at the same time. Please write a reply If anyone experienced similar problems.
What is clear to me, if they are insolvent in funds, and they don't want to compensate lost money of their clients, they should declare bankrupcy and stop the business. One of their main policies is that they prevent frauds and money laundrying but in practice they are part of it as they let such things happened!
MONEYBOOKERS IS A MISTAKE
NO MORE!
I am having a hard time reading your post. Weren't you ever taught how to use the period (.), the comma (, ) or any other punctuation marks in school?
What makes this worse is Moneybookers used to be an alternative to paypal for those that didn't want to be tangled up in false claims and mediation. But now they sold out to ebay and are a part of the ebay resolution, which means anyone can make up any silly story or false claims against you and ebay goes in to your moneybookers account and takes the money.. You lose your item and your money.. Here is the problem with this, these credit card companies know nothing about what we sell, what if I sell a PC133 ram and the user cries that isn't PC100, , the company will refund him.
Think about it, they say there is no buyers remorse, but if I have remorse about the purchase all I have to say is it doesn't look like the picture, or it doesn't fix, or it doesn't work or some other excuse.. and poof the seller instantly loses everything.
A CREDIT CARD PROCESSOR SHOULD STAY THE HELL OUT OF OUR BUSINESS.
HOW CAN SOME SERVICE LIKE PP OR MONEYBOOKERS OFFER MEDIATION, THEY WOULD HAVE TO IMMERSE THEMSELVES IN EVERY PRODUCT THE MERCHANTS SELL.
The fact is they don't offer mediation, the complaints aren't even read, they just decide in the buyers favor.
F - moneybookers
wow i was just about to start using them i am a powerseller and process over a million dollars with paypal but now that i am hearing this i got a little bit spooked. let all of us know if the CEO fixes your account if he does i might feel a little safer with using them instead of gaypal i was going to use paymate but the fees seem a little high it makes a difference when you process millions of dollars. i sent you a private message with my information so that you can let me know more about what happened and if your account gets fixed.
MANY, MANY thanks for sharing your experience and for you commenters enlarging on it. I have used PayPal for about 7 years, now. There are some procedural problems they have inadequately explained to me. So, I seek to minimize my use of their services external to eBay, but wanted an alternate for the little selling I do on eBay. I became suspicious of MoneyBrokers, when they sent me a non-reponsive message of their resolution to my problem REGISTERING with their service because of a glitch in their programming. They wanted me to supply too much ADDITIONAL HARD COPY personal data, so I am surfing to learn what others think of their service. For now, I will see if they will respond to my request to delete my registration attempt and we both go our OPPOSITE separate ways, in a timely manner.
BTW, I prefer written messages to oral, so the unanswered phone is not a proble for me. Not responding to email in a timely manner is a whole other deal!
Hey I agree with this seller I am a new user to moneybookers.com and they cannot answer one call. OMG! they suck just like paypal when are corporate internet processing companies, going to wake up and say "fu** we need to give out more service". This is to much with moneybookers.com they claim your monies are not being put into a moneymarketer account. but is a UK company who gives, so my monies "$582.00" are in my account for no reason i have tried to call them and nothing. What else can I do? I sold this items and shipped it. But now the funds are just sitting there in my acocunt. He even placed a feedback positive. And nothing, I don't get them at all.
I am having the same problem what is the update on your problem have they opened your acct?
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