Skrill’s earns a 1.4-star rating from 256 reviews, showing that the majority of online payment users are dissatisfied with their financial transactions.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
charged my credit card
i have an unauthorized charge from these people on my credit card ...i want this fixed asap! ive already reported this to my c/c company and filed a stolen credit card complaint... ive tried to look mb*moneybookers on line but they dont exist!
The complaint has been investigated and resolved to the customer’s satisfaction.
scam
Basically, the scam was fake details of a company called moneybookers (which does exist) which is a company that deals with international money transfers etc. I was to purchase a notebook from a person (Patrick Armstrong) who I contacted via an advertisement on Gumtree. He informed me that he would like the payment to be made through Moneybookers and that they would contact me regarding payment details. Moneybookers (via a fake email address, which I confirmed with the real company) gave me payment details which were incorrect and faked by the person I originally contacted. I made the payment via moneygram and did not hear anything further.
The complaint has been investigated and resolved to the customer’s satisfaction.
The day 3rd March I deposited the new wallet of skrill unfortunately the company not return the money back.its totally making problem for me.
I am absolutely flabbergasted as to how this company is even in business. No US working support telephone numbers. No response to emails. And the Chatbot, well, it's a bot that doesn't offer any help to simply requests. Torturous experience.
Today i created skrill pay account after that i deposited 19600 in it and as soon as i confirmed the payment to buy crypto currency and immediately my account was restricted
I sent money a month ago from Pakistan to United States Bank of America. They just stole my money. Their customer support is [censored]. This is such a scammer company stole $300 from me.
Skrill closed my account and I did not know it. I had a balance that I want to get.
i sended 300 euro to another skrill but it was not fixed by skrill, they just intimidated me by telling that this was my own responsability. How crimininal!
My account is fully verified but restricted.I sent the documents Skrill asked for.I have opened alot of cases but no one answer.Warst support I ever seen in my life.I can't make any transaction.I can't withdraw my money.I asked for my account to be closed but as I said no one answer to cases.AVOID
facing login problem, Account blocked
Dear team plz re open my account
Plz solve my issue
Skrill account- joshuaronoh01@gmail.com
He is a scammer please close his account I pay him 10$ but he didn't back me or so many people scammed by him
money scam
While I have had an account with moneybookers.com for quite some time, to receive payments for ebay related sales from international customers i've never had trouble. 3 weeks ago, I attempted to withdraw my money to my verified bank account, as i've done many times before. I got a notice in the website, that they needed a credit card verification too. I added my cc info, and nothing happened. It just asked for verification again. When I first opened this account, I sent my id, my social security card and my home address verification on bills. They have since sent a letter to my house with a code to verify that, and asked me for all those documents two more times. My only assumption for them asking for this sensitive information over and over, is that they are losing it. Creating a serious privacy black hole and endangering me a great deal. Since this problem began, they asked me for all these items, again. I complied, and sent this info via scanned documents into there website. Rnit's been 8 days, and ive still not been contacted and still cannot withdraw my money. It should not take a month, to make a withdraw, period. It's less then 300 dollars, hardly even a sum to be concerned with for this company. However, for the last 3 weeks, moneybookers.com has completely ignored me as I attempt to resolve this crisis. Rnrni had found the service useless for my international customers, but if this is now the way they treat people, with completely incompentance then they need to be dropped from your program.
The complaint has been investigated and resolved to the customer’s satisfaction.
Tons of charges to these people for same amount over and over $26.96 in my bank account. Bank says this is obvious fraud and they closed the card associated with the bank account and have initiated an investigation. I will be getting all the money back. Additionally, because these charges are international and I spotted them within 72 hrs they will not be paid out as the charges are still in "pending" staus. They should have picked someone with more assets !
I was going to purchase from a new merchant online. since I had never used them before, I really didn't want to give them my debit card details, and thats when I noticed they accepted payments by money bookers. Usually I use Paypal, quite often actually, and have never had a problem with them. Previously I had opened a moneybookers account, but never used it. Sorry I did use it once. But at any rate, this was my second transaction.
After my order the merchant notified me that my order could not be completely filled and so offered to reverse the charge, being an honest guy and probably assuming I'd remain a customer due to his act of good faith.
The money from the reversal did not go back to my debit card, it went to money bookers. The promptly locked up my account, demanded more documents than I had already provided, and when I provided them just said things were being investigated and I should receive my money in "due course". Huh? 2nd transaction on the account, provided them with passport, and bank statement even though I'd already verified accounts with the codes from the statements. They told me if I didnt give them the documents I would never see my money again, and then when I did I still have not received the money.
Banks are not even allowed to do this .how can a company get away with it? You need to be breaking some law or some terms of use to at least even have a problem, but even then once it is sorted out you're still the owner of your money. These guys just take it and aren't in the least bit sorry. Yes they should be in jail. It is a 100 percent scam.
Isn't it ironic though, that I used them because I thought I could trust them more than the merchant, and the merchant was reasonable and honest, but they had to step in and make sure I was ripped off.
And and for any of these guys who say they've been using them for years and not had a problem...don't buy it. They're probably shills. If you read the terms and conditions you agree to let them keep your money as long as they have a "reasonable" excuse to do so, and guess who defines "reasonable?"
Sorry I just don't buy that they have customers who have been operating with them for X amount of years and not had problems. Not for one minute. This scam is international and its huge. Consider that only probably 10% of the people who are getting scammed actually are reporting it to the regulators, , police and banks. There's a lot out there who do not speak up.
Everyone who reads this, PLEASE tell your friends, family and anyone else to avoid MONEYBOOKERS/SKRILL or you will be sorry!
hi i am gutted cant use my credit card now have to register that bull worked fine 2 time now bookers change everything cant credit my kalonline game and no otherway to pay what can one do i just want pay and play not give out info that they should not have it so rong
Thats true..why they need all this sensitive information when they are not bank. User himself can't change anything even if its their personal information. They said you signed up agreement. Means whatever you give them stays with them for at least 5 years. you can't remove your credit card, you can't remove your social security number, id information, address...nothing can be removed from their records..what are they FBI? To hell with money bookers DON"T use them ever if you care about your privacy. Someone should hack into their servers and later everyone should sue for invasion of privacy to shut them down.
Agree with you, Moneybookers is SCAM ### CRAP. BEWARE DON'T use Moneybookers NEVER EVER ! And tell this to all your friends and friends of friends.
We are going through the same grief with them. The run around with the documents which we sent 3 times. The verification process which required we do 3 things. Send credit card, postal address and bank account details. Then once we had confirmed that they had everything, they slam us with a condition that they will retain $50, 000 dollars in reserve until before our event. When we asked how they arrived at this amount we get evasive, vague unprofessional un-business-like and somewhat childlike communication. Our clients are livid. Thanks goodness we got to know about their scam before the amounts were too large
Default Re: Avoid Moneybrokers
Do you reffer to Moneyobookers, and intentoinally call them moneybrokers? Title of the article you provided says Moneybookers, and some comments reffer to moneybrokers as well, which, it seems, doesn't exist!
However, my experience with Moneybookers is quite different! I've been using them for about four years now, I deposited a hundreds of times, withdrawn maybe a dozen or two times, and never ever had a slightest problem! Deposit is instant; for withdrawal, they say it can take up to 72 hours to receive money, but from what I can recall, that was always maximum next day, therefore fast.
As for the issue with Canbet, if that charge is included in their T&C, then why should it be unfair?! Of course you need to read T&C, and if you're not satisfied, you don't have to use them, as simple as that! I, for one, have been completely satisfied with their service, and all the charges they have taken off my deposits and withdrawals were in accordance with T&C!
Identification process was fast and easy, and that's also something you shouldn't complain - it's quite natural for this type of company to want to verify its customers first!
I got the impression that Moneybrokers was the way to deposit money with a betting company "CANBET" that I later decided not to use only to find that my bank details had been forgotten by moneybrokers and are now insisting that I confirm my identity and are going to charge me for the privilage. In the meantime they are keeping my money in their account. Moneybrokers are a nasty bunch of blackmailing thieves in my opinion.
I am having the same problem but for 10 times your amount. They closed my acct. for no reason, I sent them all docs needed once again and no response for 2 weeks now and my acct. is locked, do you see a pattern here. I am contacting the FSA which regulates them. This company needs to be shut down and put all those crooks in jail! Just google moneybookers there are thousands of people having the same problems. This is there MO they use our money to make money the longer they can use our money without repaying it the more they make. My question is how in the world can this be happening it is ILLEGAL? Who in the hell is overseeing these criminals?
They should not call it moneybrokers.com they should call it moneyscammers.com;
I just got hammered by them in their latest 'hook' scheme; they get your credit card info, put a 'hold' for funds on your bank account then tell you your payment is 'rejected' when you press the 'pay' button - they also tell you you entered the wrong CVC code but they don't tell you that they payment has placed a hold on your bank funds and does not pay for your ebay item at all! Customer service (haha) is provided by Bulgarians. DO NOT USE moneybrokers.com under any circumstances. ( google moneybrokers.com and look at the shady ties )
fraud and misrepresentation!
Be aware that a very simple scam is in operation which is claiming to use the 'escrow' service of www.moneybookers.com and could cost you thousands. NB. I don't for one minute believe that moneybookers are part of it.
The scam is as follows:
Step 1. Entice the victim into buying something online, by offering an item at a very low price. In may case a car via 'autotrader' in the UK. The reason for the cheap price offered by the conman is that he has recently moved to Germany from the UK, and with the car being righthand drive he now wishes to get rid, but no-one wants a righthand drive car in Germany. He provides the Reg no and several photos. The car has no outstanding finance, and he suggests getting a HPI check to prove everything is legit .
Step 2. Communicate with the victim to answer all his questions. I asked for the VIN no of the car for the HPI check but he refused saying that you don't need it for HPI and that if he did send it out then he may be subject to fraud by me. He offers all the things that you'd expect such as logbook keys registration document, shipping and insurance included etc... I perform a HPI check and everything comes back clean. The purpose of this step is just to put the victims mind at ease.
Step 3. He informs you that with him living abroad we must use 'escrow', and that he wishes to use the escrow service provided by www.moneybookers.com.Escrow is a service provided by an impartial 3rd part who basically hold the buyers money until the goods arrive and are checked by the buyer. Only then is the money released to the seller.
This is all above board what has been suggested so far but the alarm bells start to ring loudly now. IMPORTANT The buyer should suggest the escrow company to use, not the seller, as it is the buyers money that is being moved around, and the buyer that pays the premium to teh escrow company. I knew nothing about escrow so i was very wary and googled as much info on possibles scams etc. There are loads of hints and warning signs to llok out for but in may case only that the seller suggested the company to use alerted me.
Step 4. Send the victim an email claiming to be from moneybookers with detailed instructions of what to do. This gives the impression that the seller has registered with moneybookers and everything is progressing. Unfortunately the email is from the conman . In my case the email came from Moneybookers ([protected]@uk-moneybookers.com) The email is very detailed and believable, siting instructions and guarantees, and gives you bank account details of where to send the money.
IMPORTANT this is where you either recognize the deception or you hand over the cash.
- The escrow company would always ask the buyer to register with them as the buyer is in the driving seat not the seller.
- The escrow company would never ask you to use person-to-person transfers .
There are loads of tips on how to spot the signs but you have to vigilant. In my case no money changed hands and saved me £6400.
The complaint has been investigated and resolved to the customer’s satisfaction.
mdmoajjemhossen876@gmail.com is a scammer who scam my 25 USD for mutual trading. Request block his account for further scamming . He know hidni also screen shot communication in Hindi is enclosed
https://www.facebook.com/eliass.hossain987 person fb id
Request chk him to do any deal
+[protected] WhatsApp number
I am trying to deposit funds to my skrill acct and the payment was verified and approved by me 12 days ago, yet when I log into my acct it still shows zero balance. I would like these funds added to my balance asap as every day I am losing money because of this.
Acct Number [protected]
I can't withdraw money from my account as I think it is being directed to nab which I don't have an account with I set up account with westpac and I've tried at least 50 times to withdraw I will be evicted from my residence if money doesn't go in asap I will contact ombudsmen unless I get immediate help my phone number is [protected]!
my email is 'latifalipi1214@gmail.com I can't login my skrill account .
I have a skrill account my email id is k.faisal05@hotmail.com i am not using it for long time but now i have to use my account but account cannot open and password recovery process is so poor i can't recovery or change my password and can't able to open my account detail.
Used Discogs record selling site to sell items then Skrill offered no protection again these scammers. Lost £40 and Skrill have been no help so far.
I made a transfer into my skrill account but unfortunately l can't login because the account requires me to provide date of birth and l have done that but its keeping on saying incorrect date provided. What should l do to retrieve my account and havw the transfer l made to be reversed
I have a visa infinite card but when i am going to deposite in my skrill account it shows that my card is attatched with another skrill account.but why it happens?
yesterday, i deposited money to my account and suddenly i can't open my account. i tried emailing them several times but there was no reply
I have withdrawn money from my account but I have not received any money yet
Skrill Reviews 0
If you represent Skrill, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Skrill
Skrill offers a wide range of services, including the ability to send and receive money, make online purchases, and even withdraw cash from ATMs. It is accepted by thousands of merchants worldwide, making it a convenient option for those who frequently shop online.
One of the key benefits of using Skrill is its security features. The platform uses advanced encryption technology to protect users' personal and financial information, ensuring that transactions are safe and secure. Additionally, Skrill offers two-factor authentication, which adds an extra layer of security to user accounts.
Another advantage of using Skrill is its ease of use. The platform is user-friendly and intuitive, making it easy for even those who are not tech-savvy to navigate. Users can easily add funds to their Skrill account using a variety of payment methods, including credit cards, bank transfers, and even Bitcoin.
Skrill also offers competitive fees, with low transaction fees and no hidden charges. This makes it an affordable option for those who frequently make online transactions.
Overall, Skrill is a reliable and convenient payment method for online transactions. Its security features, ease of use, and competitive fees make it a popular choice for individuals and businesses alike.
Here is a guide on how to file a complaint against Skrill on ComplaintsBoard.com:
1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Skrill in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Skrill. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint against Skrill on ComplaintsBoard.com.
Overview of Skrill complaint handling
-
Skrill Contacts
-
Skrill phone numbers+44 203 308 2519+44 203 308 2519Click up if you have successfully reached Skrill by calling +44 203 308 2519 phone number 68 68 users reported that they have successfully reached Skrill by calling +44 203 308 2519 phone number Click down if you have unsuccessfully reached Skrill by calling +44 203 308 2519 phone number 59 59 users reported that they have UNsuccessfully reached Skrill by calling +44 203 308 2519 phone number7%Confidence scoreUnited Kingdom+1 (888) 444-1107+1 (888) 444-1107Click up if you have successfully reached Skrill by calling +1 (888) 444-1107 phone number 0 0 users reported that they have successfully reached Skrill by calling +1 (888) 444-1107 phone number Click down if you have unsuccessfully reached Skrill by calling +1 (888) 444-1107 phone number 1 1 users reported that they have UNsuccessfully reached Skrill by calling +1 (888) 444-1107 phone numberUnited States+33 173 443 315+33 173 443 315Click up if you have successfully reached Skrill by calling +33 173 443 315 phone number 9 9 users reported that they have successfully reached Skrill by calling +33 173 443 315 phone number Click down if you have unsuccessfully reached Skrill by calling +33 173 443 315 phone number 22 22 users reported that they have UNsuccessfully reached Skrill by calling +33 173 443 315 phone numberFrance+49 302 2403 0293+49 302 2403 0293Click up if you have successfully reached Skrill by calling +49 302 2403 0293 phone number 15 15 users reported that they have successfully reached Skrill by calling +49 302 2403 0293 phone number Click down if you have unsuccessfully reached Skrill by calling +49 302 2403 0293 phone number 28 28 users reported that they have UNsuccessfully reached Skrill by calling +49 302 2403 0293 phone numberGermany+39 645 236 612+39 645 236 612Click up if you have successfully reached Skrill by calling +39 645 236 612 phone number 1 1 users reported that they have successfully reached Skrill by calling +39 645 236 612 phone number Click down if you have unsuccessfully reached Skrill by calling +39 645 236 612 phone number 0 0 users reported that they have UNsuccessfully reached Skrill by calling +39 645 236 612 phone number100%Confidence scoreItaly+48 221 288 257+48 221 288 257Click up if you have successfully reached Skrill by calling +48 221 288 257 phone number 9 9 users reported that they have successfully reached Skrill by calling +48 221 288 257 phone number Click down if you have unsuccessfully reached Skrill by calling +48 221 288 257 phone number 20 20 users reported that they have UNsuccessfully reached Skrill by calling +48 221 288 257 phone numberPoland+34 935 452 390+34 935 452 390Click up if you have successfully reached Skrill by calling +34 935 452 390 phone number 14 14 users reported that they have successfully reached Skrill by calling +34 935 452 390 phone number Click down if you have unsuccessfully reached Skrill by calling +34 935 452 390 phone number 15 15 users reported that they have UNsuccessfully reached Skrill by calling +34 935 452 390 phone numberSpain+7 495 249 5439+7 495 249 5439Click up if you have successfully reached Skrill by calling +7 495 249 5439 phone number 13 13 users reported that they have successfully reached Skrill by calling +7 495 249 5439 phone number Click down if you have unsuccessfully reached Skrill by calling +7 495 249 5439 phone number 20 20 users reported that they have UNsuccessfully reached Skrill by calling +7 495 249 5439 phone numberRussia
-
Skrill emailshelp@skrill.com100%Confidence score: 100%Supporthr@skrill.com92%Confidence score: 92%hr
-
Skrill address5335 Gate Parkway Fourth Floor, Jacksonville, Florida, 32256, United States
-
Skrill social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 30, 2024 - View all Skrill contacts
Most discussed Skrill complaints
scamRecent comments about Skrill company
I cant access my account I can't help, from humans at skrill, 4 days of ai is not helpful
Mabrey Bank
2 reviews
Ecobank
28 reviews
CaixaBank
39 reviews
ServiceLink
2 reviews
Mashreq Bank
333 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
6.3.2016
id: 2533442
I had message: To continue with this payment, you need to verify your account. For more information, visit our help pages.
I have sent documents but they dont answer messages
When i try withdraw, i have message: To continue with this payment, you need to verify your account. For more information, visit our help pages. I have sent documents and they dont answer messages.
#[protected] is the ticket response with Skrill, I withdrawn INR 73000 on 20.Oct.2014 unfortunately my bank account no was wrong which is short of 1 digit, Skrill help team had confirmed that funds left their Bank. I checked my bank on this transaction, they had checked with two parameters one the reference number provided to me by Skrill and another the amount, both were not matching. Finally I asked for Swift copy with Skrill, I am not getting any response. I request skrill help team to look into this matter more seriously.
my money disappeared showing that transactions were carried out by the Moneybookers London, $ 220! What happened? I have no account here and not the slightest connection with this site ! I want my money back !
Don't use MB chat and vision ! They are scam artists, They got my id somehow and they ripped me off ! I should have taken more notice of my bank statements. They ripped my credit card off for over $2, 000 DONT think any positive comments you read are legit. Its all a scam to get more info AND your money ! Yeeah, every phone number either in my country OR around the world, have something in common. There is an automated answering service to con and scam you
Over 20 charges on my bank account through my bank card for $26.95 all paid out to MoneyBookers. No clue for what or why. Bank is calling it fraud and I get a new card FedExe'd and all my money back. They will be filing criminal charges as well. Woo Hoo for catching it so fast. I get all my money back in 4 days. I authorized the bank to file criminal charges as this most likely occurred because someone had an electronic device attached to the pump at the gas station or at the grocery check out or at an ATM where my card is used. Just intend to check my bank account daily from now on. WOO HOO for the fraud department too.
Moneybookers (the real moneybookers) is now skrill, and they're like paypal. I just had a fraudulent charge this evening for $26.95 show up on my accnt from "moneybookers london on" - however they're not even called moneybookers any more, so even if I'd used them it wouldn't have shown up as moneybookers, it'd be skrill, plus I don't believe they were ever located in ontario anyway, or manitoba (they're european). I'm in the process of reporting it as a fraudulent charge and the bank is blocking the card. Creepy theiving weirdos! I wouldn't have known until maybe too late (bank called me). You can also read about the real moneybookers on wikipedia - if you haven't authorised a charge w/ skrill, it is a fraud
Yesterday, my son asked if I would purchase an update for the game MindCraft. It is a game that is on the internet and the purpose of this game is to place blocks to create houses, towns or anything that his imagination can dream up. I don't really mind this because he uses his brain in a creative way not just blowing up people like some of the other games. I know that when completing the transaction i noticed the company name of Marjong and the update was for $26.95. Today I got a call from the fraud dept of my bank for that credit card. The transaction went through as MoneyBookers and it is based out of London. I am glad that my bank checked with me about this transaction from another country, but I did make the purchase and I am aware of what it is for. Hope this helps some of you.
My CC Account has been charged $39.95 for a service that I do not have and cannot access! I opened my PC on 10/11/12, to a loud siren sound. It was KINGSOFT telling me that my virus protection had lapsed. I have a good direct protection system through Dell, so I knew this was not true. The "siren" sound would not stop, so I, mistakingly entered the site and ended up with the new system. Within minutes, this MONEYBOOKERS sent me an email, informing me that I had been charged the $39.95 fee. I have not been able to reach either site since and just received the bill on my Visa Credit Card. I can give the Visa little information for stopping payment, as I have no info. Now I am filling out endless forms in the attempt to get my credit, doubting that I will. Someone, stop this madness, as I have read the other complaints and concerns regarding Moneybookers sham!
On september 28th am donated 13GBP to buy 22 coins from molten. That time everything was fine i got my coin and my item. And 2 days later my account was suspended. And when i ask molten about it they sent me following email.
Dear user,
We received a notification from Moneybookers(Skrill) that some of payments on your account had been considered suspicious(fraudulent). Those payments were cancelled and withdrawn from our account.
This violates Molten’s Terms of use. Therefore your account was suspended.
Please contact Moneybookers(Skrill) to sort out this issue and credit the payments back to our account.
So i need my get back my money or moneybooker(skrill) to contact molten to unban my account.