Skyla Credit Union
Reviews and Complaints

We had it on secure loan with parson federal credit Union before they merged with skyline and apparently Skylar is reporting this on secure loan as a charge-off collection I had filed bankruptcy in 2021 so Skylar FCU was included in the bankruptcy if I had it with parson federal credit Union so I'm not sure why cart Skylar is reporting negative information on an unsecured loan that was included in the bankruptcy you guys need to correct the information or you will be sued and I mean it

My accunt was blockd from havin a debet card. I was told that I cud hav one after 6 months but now they told me it is indefinetly. They also blockd my accunt number from makin ACH payments and refusd to give me a debet card or atm card for my accunt.

I had a bad experience with Skyla Credit Union. I bought something but never picked it up and returned it. I used some of my Skyla credit card and my premier vis for the balance of $1425. I had to dispute with both my Skyla card and premier card to get my money back. I filed disputes with both and was able to get the issue resolved with Skyla. Premier dropped the ball. I sent them a dispute back in April and never heard anything from them. Then I got a letter on 10-4 (5 months) later requesting more information. I called and they almost refused to address my claim, when it was their error sending the letter late. I am not using this card anymore and tired of the disconnection with anything related to this company anytime there is any kind of issue. I attached the letter they sent.

Been with Skyla Credit Union for 20 years now. But as of [protected], I'm done with them! I had a dispute with Premier/Charlotte Metro for a purchase I made at the *** in February 2022 for $3700. I returned the merchandise but never got credited. Premier/Charlotte Metro gave me temporary credit while they disputed the charge. I didn't hear back from them until I called 3 or 4 months later. They finally gave me a permanent credit for the purchase, which is cool. But then on 9-12-22, I got an email from Premier saying they gave me two credits for $3700 by mistake and they're billing me back one of the $3700! What the heck? Who does business like that? That's their error, not mine. They should eat the cost. This has caused me major stress, and I'm closing all my accounts with Premier/Charlotte Metro today. I might even take legal action.

I had a problem with a fake transaction that happened to me in January . I told the dispute specialist about it, but they didn't seem to care. It took them almost a month to even look at my case. I had to keep calling them to get updates. Finally, I got a letter from Premier asking for more information about the case. I gave them what they needed and called them four days later to make sure they got it. They said they did and were reviewing it. But then, a month later, I got a letter saying my case was closed because they didn't hear from me. I called them and talked to a few different people who said it was closed because I didn't give them any documentation. This is confusing because they confirmed they got it a month earlier. There's also someone at Premier who always makes me feel like I'm wrong, and I don't know why. I'm not happy about it. I've been a member of this credit union since 1999, but I don't feel like they treat me well. I told everyone I talked to on April 2nd that I won't pay the $1338 under any circumstances. I transferred my balance, but I didn't include that amount.