Sleep Number
Reviews and Complaints

Ordered a select comfort tree weeks ago, they won't work with our times for delivery.
My husbanb is only home on friday & Saturday.
They want to deliver Tue. & Thur. they did set a time for this fri. Then called at last min. to say thei'r
truck broke down. They said that they only had one truck for the whole state of Ga.
We told them to rent a uhail. They still came back & said they wouldn't deliver till next Tue.
We finely just gave up, and cancel the bed that we couldn't get delivered

I very rarely use the word HATE but...I HATE MY BED! I've been suffering from severe back problems so I bought the Select Comfort Sleep Number bed. I moved down to LA for a fellowship. I bought a medium/soft bed and was unable to return it so I was looking around for beds and ended up at the Select Comfort store in Woodland Hills, CA. The salesman gave me a wonderful song and dance about how this bed will cure all my back problems. Now that I think about it I feel like the man that sold me the bed at Select Comfort was a dirty salesman! Not only did I buy the bed but the adjustable frame (he told me that it would be like therapy for my back) as well! There goes $4000 down the drain!

I'm so ready to sue this company! I called customer service to complain about my sleep number changing over night and her response was, "Of course it does. Barametric pressure. You should know." My response was, "How the hell was I suppose to know! I'm not a physicist!." Then I got dead silence. We should all get together and bring a class action against this god forsaken company!

All I want is a good night sleep and not to have to check my sleep number everytime I wake up in the middle of the night!

I purchased a Sleep Number Bed 18 months ago and haven't slept on it for the last 9 months. The reason? I developed sciatica back pain and leg pain after using it for several months. The pain gradually worsened until I finally realized that the cause of the pain resulted from rolling to the center of our Sleep Number queen mattress. My husband, who always had a bad back, also will not sleep on it. Don't let the one month return policy fool you. It takes time before you eventually realize what it causing the pain. I was actually tightening one side of my body so I wouldn't sink in toward the center of the bed. Complaining to Sleep Number customer service only led to them sending more stupid foam that never solved the problem of sinking into the center. I have worked with a chiropractor and had physical therapy. When I still didn't improve, I ended up at a Doctor of Physical Therapy and Rehabilitation. I needed traction, physical therapy, pain relievers, and a shot in my spine to finally relieve my pain.. After explaining to the physical therapist what I thought was my problem, he told me to get rid of the bed! He had also purchased a Sleep Number bed, said it was "junk", and gave it to charity.

We purchased our Select Comfort king bed about 12 years ago. Overall we have been happy with it.
We purchased it before it became "Sleep Number" though it's the same concept.
HOWEVER... We have replaced one chamber AND the pump, and now the other (?) chamber needs replacing (it is deflating now).
We went through the drills they have you do - cap it off and see if it deflates, check the black O ring, switch the hoses, etc.
OK - we have determined (we already knew this) that YES - it needs replacing.
Now we find out that it will cost us over $200 to replace. The last time we replaced the chamber it was $87.
We are NOT willing to do this again and told the company we would be getting a different type of bed, that they would be losing a customer.
"BLAH BLAH BLAH" (think Peanuts when the adults speak)...
We cannot for the life of us understand how/why the price of the chamber would more than double within a few years, as it apparently has.
"But we are covering the pro-rated warranty blah blah up to 35%".
Well - whoop tee doo.
Again - we have been quite pleased but now - are not.
What a shame.

I have read through many of the complaints on here and I have an original. :) My sleep number adjustable bed almost gave me a heart attack!

My remote (wireless) stopped controlling the bed a short time ago. Both the sleep number setting remote (I get error messages, dont know what that means) and the remote that controls the base (massager and raising and lowering of the head and foot of the bed) have stopped working. I checked the batteries and its not that, its like there is no communication between the bed and the remote.

I have been meaning to set aside time to call them, but knew it would be a production, so havent done it yet.

WELLLLLLLLLLLLLLL. I am awake right now at 5 am because approximately an hour ago, I was soundly snoozing on my bed when all of a sudden, the massager came on ALL by itself! I about had heart attack, it scared me so badly! The remote was in a drawer and in my stupor, I had to stop and think, am I laying on the remote or something? As Im trying to wake up and figure out what the heck is going on, the bed FOLDS ME IN HALF! Scared half to death, I get up, turn on the light, find the remote in the drawer and start pressing the button to stop the massager and unfold the bed. Nothing. I had to unplug the bed completely to get the massager to stop. However the bed will not unfold.

Guess I will call them in the morning! Anyone else have this problem? I havent seen this problem anywhere on the complaint list!

I recently purchased the I9 bed from Sleep Number. The bed was not the quality of bed used in their store/showrooms. The bed was very cheaply made and caused my husband and I both back and neck problems. The mattress pad zipper was broken within 2 days of use...the air chambers would not hold their settings for anytime and you would have to adjust them. You could feel the foam side and center walls under you. When my husband got into the bed I felt as if I were laying on a giant air bubble (like an old waterbed) and it wasn't supposed to do that since we had separate air chambers. We were so dissatisfied with this bed we contacted customer service after 4 nights to ship it back...we were told we HAD to sleep on it for a FULL 30 nights before we could return it. We (after the 3rd complaint) were finally given the RMA # to return it. We had to pay out of our own pocket nearly $500 shipping to return the bed. This has been the worst shopping experience EVER. Please don't make the same mistakes we did! Don't buy their product...it is NOT the quality you see in store.

One thing you must know BEFORE you purchase a Sleep Number bed (SNB) is there is NO REPAIR SERVICE if something goes wrong with your bed. If something breaks they will send you the part(s) but you have to make the repair yourself. I own a King size SNB (7000 series). Even before you get any new parts YOU have to diagnose the problem by crawling under your bed and troubleshooting. If you are disabled like I am and no one else in the household to do this for you that is difficult. I called the home office in Minniapolis (Bill McGlaughlin is the CEO) and his assistant (Chad, employee #89638 and it was his choice to tell me his employee number; I didn't ask and he was not very nice) had a very canned statement about the repair of my bed and it was, if it's broke and you can't fix it, TOUGH! They are happy to send out parts but if you want someone to come fix it they will call the people that delivered and set up the bed and it will cost $150 each time they have to come out. As far as the comfort of this bed; we have had it about a year; it tends to sink in the place where you lay and then there are higher places on each side of where you lay so if you don't get right back in the rut your body had made you do roll back into that spot because of the hill on each side of you. My husband is terminally ill with cancer and I purchased this bed so he could hopefully have ultimate comfort during his struggle--it was a bad/expensive idea. Keep this in mind if you are thinking about purchasing one of these beds--folks they are NOT WORTH IT! PS: the problem with my bed is the chambers will not hold the air. We put it on the setting we want and in a few days the air has gone down. Even if they sent me new chambers, they come in a small box; I would have to inflate (?how) them and on a King Size bed they are huge once inflated, disassemble the bed (zippers padding, foam), put the chambers in the bed, reassemble the bed--it's a lot of hard work. IT TOOK TWO YOUNG MEN TO ASSEMBLE THE BED TO BEGIN WITH (and that's another story, they knocked a TV off of a table with one of the air chambers when they installed the bed and caused over $1, 000 damage to my home), what makes them think that a disabled person could do this alone.

Another twist to this story, they knocked a TV off of a table, tore a hole in the window treatment on the door that the technician fell into with one of the air chambers when they inflated them and caused over $1, 000 (more like $1500) damage to my home---what makes them think that a disabled person could do this alone. Because I had the forsight to get in touch with the District Manager while the technicians were still in my home and because I put it all in writing while they were here and had them sign what they had done, I was able to recover money to replace the window treatment, not the TV as I could not find one like it since it was about 6 years old. They "reluctantly gave me a set of sheets" which are not what they are priced to be (they feel like sandpaper even though they say the thread count is high)

We purchased a Select Comfort Queen 5000 3 years ago. We spent over $2000. The bed was making a squeaking noise. Upon inspection, the side rail was crushed at the corner at the head of the bed. They considered this a bed defect. To replace it is $42. The pump went out and to replace it- $126. The warrenty is pro rated. A bed costing over $2000 should last longer than 3 years. At the time, we also purchased 2 - 3000 full size beds and a 3000 twin. Would never recommend this bed/company.

Purchased approximately $2000 King size bed from Select Comfort in January of 2009. Cannot get mattress to stay properly inflated and bed shows depressions caused by the body on either side. Cannot get the hard center line out of the mattress. Have installed lifts under the air chambers to no avail. Numerous complaints to Customer Service and have elevated to managers(at least that is what I have been told) with no resolution for the problem. I consider the advertisement to be not truthful and that the warranty is usless. I am a very unhappy client. Someone in Select Comfort needs to contact me and resolve this situation now!

LETTER TO BE SENT TO SELECT COMFORT

We bought our Sleep Number bed( Expanded Queen with two sending units to the pump) in April 2005. Several of my friends bought beds too, and they also are very happy. The bed has been a godsend for our sleep. In October of 2007, we noticed the LCD on both number sending units (as did my friends) was only showing part of the numbers. Thankfully that unit was recalled for all of us and you all replaced them.

Last week, May 7th, we noticed the LCD on the replaced unit (one sending unit only) was again fading and only showing part of the numbers. It is very hard to believe that for such an awesome product that these parts are failing again. Will you please explain why?

Please help me get this rectified. I called your customer care folks – who were very nice but we were not satisfied that they said that this warranty on this pump unit we got in October 2007 reverted back to the original date the bed was bought. Parts replaced on our car or for our washing machine are given warranty from the date it was replaced. We also were told if we purchase a new pump unit with the now remote number senders, it will have a 30 day warranty. Our concern is this unit will also start to fail.

My parents bought themselves, and me, sleep number beds a couple years ago. Their's has a thick pillow top, mine does not.
I have held my complaints in because I dodn't want to seem ungrateful. But, I lose more and more sleep, and wake up in more and more pain. I have to let it out.
I have the Queen Size, 3000 model. There is minimal padding between you and the air chaimbers, therefore if your 'sleep number' is l0w because you like a soft matress, the heaviest parts of your body rest on the plastic 'box spring.' It causes uneccessary pain on your hips and lower back. The same thing occurs if you raise the 'sleep number, ' because then it is too firm and putting pressure where you don't need any.
Although the pain starts at the lower back, it rises to the shoulders and neck before long.
At first, I was going to try and order a pillow top to solve my issues (since my fols have one and don't complain) but the Select Comfort Reps told me it would cost $700, because the pillow top can't be sold seperately, meaning you have to buy the whole shell.
Forget that noise. I can get a great whole matress for that kind of cash and sleep like a baby.
Also, you tend to rolls towards the middle of the bed, which provokes more discomfort if sleeping with a partner.
Please don't be fooled, guys. You can go out and spend $50 on a regular air matress and be more comfortable than you can on the Sleep Number.

I purchase this product to replace a water bed. I wanted the flexibility that the sleep number system should give.

About 24 months after purchasing the product the bottom literaly fell out of the bed. Once entire side had ripped loose. I called Select Comfort and that used the warantee to replace the under cover with a small charge.

Now another 18 mnoths has gone by and the top zipper has broken as well as the bottom being torn out again. The bed is now held together with good old duct tape. (picture attached).

You might ask how this happened. I do not have the bed in a full frame, just on a support sold to me by the dealer. This support can allows the mattress to slide. Moving the mattress back onto the frame

In short, to use this system does require a Hollywood type frame, or a water bed frame.

my husband and i purchased this miserable bed because he had lumbar fusion surgery and thought if he could adjust the mattress he could sleep alittle better. i have never had a more miserable nights sleep in my life.we have had this bed for 2 years and i havent had a good nights sleep on it since the second night we had it. i wake up with my arms numb my neck is constantly pinched. my husband can bearly even sleep and is up all night because he is miserable in this thing. the bed looks like two hammocks side by side and we have to sleep with pillows in between us because it feels ike im going to roll on over on him all the time. there is no support in the middle of the bed between us so we feel like we are both rolling into eachother.we are buying a new bed because i need to sleep and so does he.the worse part of this whole thing is that we talked my inlaws into buying this crap at the same time as us and they both have the same problems and now we are going to buy them a new bed too.i wouldnt even recommend this bed to my worst enemy.i dont know why someone hasnt start a class action suit against this company because i think we all deserve something back for our pain and suffering.

One thing you must know BEFORE you purchase a Sleep Number bed (SNB) is there is NO REPAIR SERVICE if something goes wrong with your bed. If something breaks they will send you the part(s) but you have to make the repair yourself. I own a King size SNB (7000 series). Even before you get any new parts YOU have to diagnose the problem by crawling under your bed and troubleshooting. If you are disabled like I am and no one else in the household to do this for you that is difficult. I called the home office in Minniapolis (Bill McGlaughlin is the CEO) and his assistant (Chad, employee #89638 and it was his choice to tell me his employee number; I didn't ask and he was not very nice) had a very canned statement about the repair of my bed and it was, if it's broke and you can't fix it, TOUGH! They are happy to send out parts but if you want someone to come fix it they will call the people that delivered and set up the bed and it will cost $150 each time they have to come out. As far as the comfort of this bed; we have had it about a year; it tends to sink in the place where you lay and then there are higher places on each side of where you lay so if you don't get right back in the rut your body had made you do roll back into that spot because of the hill on each side of you. My husband is terminally ill with cancer and I purchased this bed so he could hopefully have ultimate comfort during his struggle--it was a bad-expensive idea. Keep this in mind if you are thinking about purchasing one of these beds--folks they are NOT WORTH IT! PS: the problem with my bed is the chambers will not hold the air. We put it on the setting we want and in a few days the air has gone down. Even if they sent me new chambers, they come in a small box; I would have to inflate (?how) them and on a King Size bed they are huge once inflated, disassemble the bed (zippers padding, foam), put the chambers in the bed, reassemble the bed--it's a lot of hard work. IT TOOK TWO YOUNG MEN TO ASSEMBLE THE BED TO BEGIN WITH (and that's another story, they knocked a TV off of a table with one of the air chambers when they installed the bed and caused over $1, 000 damage to my home), what makes them think that a disabled person could do this alone.

Another twist to this story, they knocked a TV off of a table, tore a hole in the window treatment on the door that the technician fell into with one of the air chambers when they inflated them and caused over $1, 000 (more like $1500) damage to my home---what makes them think that a disabled person could do this alone. Because I had the forsight to get in touch with the District Manager while the technicians were still in my home and because I put it all in writing while they were here and had them sign what they had done, I was able to recover money to replace the window treatment, not the TV as I could not find one like it since it was about 6 years old. They "reluctantly gave me a set of sheets" which are not what they are priced to be (they feel like sandpaper even though they say the thread count is high).

i've been to several stores and none of them carry any replacement parts. first i have been having problems with one matress and the air pump. also the side supports are breaking down and starting to sag. i was going to at one time buy a new pillow top because the one i got i don't find all that comfortable. but as i can't find not one store that carries the tops . and with all the other parts breaking down im very disappointed. i was in florida when i first saw the sleep number bed. thought it was great and would help on my bad back. when the bed was of better quality and working right it was good. but now i dont find it all good, as i dont feel it is working up to what i had first bought. oh and by the way the remote doesn't work that great either (some times it does and some time it doesn't) sign disappointed in new hampshire

We bought a $3000 Sleep Number bed and it's no better than out 10 year old Sealey Posturepedic. I read on their website to try it for 30 days then you have 15 days to return it. So we try it and within a week we aren't sleeping any better, actually we're sleeping worse! So 3 weeks in I call but they're closed on Sundays. Now the website say I have 15 days after the 30 days to call them for return so I give it another week. I call again and this time they're closed due to bad weather. I call a few day later and finally get some one on the phone. He says you needed to call on Monday and it's Saturday so they won't take it back! I said but the website said 45 days! Thats' the new policy, you bought it under the old policy I had to call within the 30 days, You bought it 1 day before the new policy started. Now keep in mind they don't delivery my bed for another 13 days, 12 days after the new policy kicks in. So I ask to speak to a supervisor, the guy says " I the highest person working today, there is no supervisor on duty. I tell Him I'll call back and talk to a supervisor on Monday. I'm so angry by now that I decide to try a different 800 number (remember I spent $3000 on this thing I expect better service than this). I get through and ask if a supervisor is on duty, this guy says yes one moment. A guy named John comes on and says he a supervisor can he help me. He says he'll take it back do I want to spend $199 to have them pick it up or ship it to them myself? I decide to pay the $200 to get it over with and he puts me on hold. Long story short he comes back online and says "you've had it more then 30 days and he won't take it back. What a jerk!
I hang up, call my credit card company and file a dispute. Never never buy from Select Comfort, once they got your money, they won't give it back.

I purchased Sleep Number bed 4 years ago and have been sleeping in a hole for the past two years.

The king size mattress sags in the middle where the two air mattresses come together. There is a foam pad that is 2" thick that is between the mattresses.

I called customer service and they wanted to send me a "riser" for the middle of the bed. Are you kidding me!

After two years, a mattress should not sag in the middle.

I wake up struggling to get to the "high" side of the bed, with my back hurting. Their claims for a perfect night sleep is a bunch of bull. I keep reading similar complaints, in fact the exact same problem.

Customer service made it sound like it was my fault because I sleep alone in a king bed. But, I sleep on the right side. I'm only forced in the middle by the sloping inward mattress!

This bed and the warranty sucks! The company's profits must be so high that they don't need to find a solution. Just keep pumping out commercials of how great the product is to drown out the facts: 1) poor quality, 2) not durable, 3) warranty is not sufficient, 4) defects appear after 2 years where no shipping is paid and maybe the customer won't complain.

Nice try.

If anyone has this same problem, email me: [protected]@netscape.com I will gladly join you in a class action suit!

I'v had a Sleep Number Bed AKA Select Comfort (why did they change the name of the company?) for almost four years & if I could sell it I would, but it seems no one in this small town wants one as I have advertised it twice and for a very low price. They all must have read this complaint board. You cannot sleep on this bed when one side is adjusted for firm & the other for soft, one partner is going to roll all night or keep a death grip on their side of the bed so they don't.
Also you can't snuggle as there is a very hard separater in the middle of the bed, it's a rip off to say the least...And if I have to watch that Lindsey Wagner on TV spewing garbage lies about how wonderful this bed is just one more time I think I'll pack mine up and send it to her!