Sleep Number review: i8 split king 360 flexfit 3

I purchased the bed in July 2022 in March of 2023 Spectrum updated our modem from a single 2G to a split 5G/2G. That night when the modem was changed the bed, and several online equipment went offline. One by one I was able to put everything back online except our Sleep Number bed. I immediately called Sleep number to assist with putting the bed back online. I was told by the representative that I probably did not have the signal to get the bed back online and that I should purchase a signal booster. Meanwhile they were going to send out a technician to assist with getting the bed back online. When the technician showed up, they were unable to get the bed back online. I have a signal booster set up and still the bed is not online, and I called Sleep Number again. FastForward 11/2/23 which it is now passed my one-year warrantee the bed is still offline. Spectrum comes by doing routine on checking the signals. I again tell them about my issue, and we try to trouble shoot and still the bed is not online. I called Sleep number back now this will be my 4th encounter with Sleep number and last night was appalling. I again did everything I was told including going under the bed taking out the pump box unplugging and plugging. We did app troubleshooting we did it all and finally the representative informs me that I need a new Pump Box. she also proceeds to tell me because my warrantee has expired that I will be responsible for 40% of the charge on the equipment.

I am appalled that Sleep Number would even ask me to pay for a defective equipment. I spoke with an escalated supervisor which she was unapologetic and unsympathetic and stated that this is my responsibility to pay to have my bed fixed. You can clearly see that this bed has been offline for months and we are not getting the full benefits of this very expensive bed.

I am asking Sleep Number to please stand by your product and make this extremely exhausting situation right. I do not want to escalate this; all I want is my Sleep Number bed to work like it is supposed to.

Respectfully,

Rosa Baxter

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