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Hello, to start I can tell that for the customer services Sleep number invest a lot of money, no complains about, but for the quality of the bed, not so sure!
Our bed was delivery in Feb/2023 and at that time the crib of my daughter, 7 months, was at our bedroom so I was sleeping in another room and my wife used the Sleep Number mattress alone, so far so good. We had complains about some noises and they sent the technician 1 or 2 times to try to fix and isn't fixed yet.
After few months we moved our daughter to her room and I started to use the mattress, this was the point that we notice that the mattress have several problems, like when any of us move during the night, all the mattress shakes just to compare the old mattress that costed less than half of the price is much better than Sleep number at this point! The noise continue, when we move or sit at the bed we can hear the noise.
With this problems I talked with my wife and we decided to return the mattress because worked just to sleep alone, and this was my BIG problem, when I called they said that the time to return passed in few days, if I remember was just a week and they will not accept the returns and they should send the technician again to change some items, again, the technician come, change some items and notice that the plataform under the mattress was the problem and they will schedule to change, it's scheduled for Sep 04 and for the noise complain it's the 3 or 4 time that they will come to try to fix.
For the return, look like I had 1 week gap to return and now my only way to fix this will be to try to sell this bed cheap to buy a better mattress, because the problem with the quality when my wife or I moved during the night will not be fixed, the mattress shakes, and we are not a fat couple, I can't imagine how work with heavier person.
I had my problems and my big complain is about the quality, it's not a cheap mattress so should have a better quality for noise and shaking problems.
