Menu
For Business Write a review File a complaint
CB Furniture Stores Sleep Number Order # [protected] the whole set up process from sales to delivery! Smart control system, mattress/1b
Sleep Number

Sleep Number review: Order # [protected] the whole set up process from sales to delivery! Smart control system, mattress/1b

W
Author of the review
5:59 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed an order for above after visiting a showroom while on business trip in Houston TX. My wife and I explained the type of platform bed we have, and the salesperson informed us it would work fine with the mattress we wanted! Our delivery date was 11/9/2023! The install got into our bedroom and told us we needed to remove the 2 drawers at the end of the bed and all the slots bolted to the bed. That of course was a no no and would ruin out bed over a short being of time. They called dispatch and she requested to see out bed and confirm the installers request and we declined and exchange the adjustable bed for the temperature regulated slots. That required another visit, and they left us with the mattress at 50 % compression. Upon the second visit the temperature control sleeves were placed above the mattress with these tan looking sleeves on each side of the bed, with an external pump outside the bed. My wife called me out of a church meeting and was furious. We cancelled the order and demanded a refund. When I got home, I notice they did not take to mattress back, in fact the manager informed me the there is a minimum 30-day trail required before a return before they could accept a request return. I ask the manager what was I testing! I never got anything I paid for ($5059.42) Then she told me there was a return fee $250 plus tax to have it picked before the 30-day return. The new return date is December 9,2023 and that is 31 days after Nov 9, so again why are they charging for the return. The level of incompetence and confusion, being placed on hold and every time she attempted to close the order there was an error! This became a nightmare of dishonest and very poor customer service!

Claimed loss: My time and the inconvenience

Desired outcome: I was a full refund and no charging, because they want to force to keep the incomplete set up they left behind after taking my money. SHAME ON SLEEP NUMBER!!!

0 comments
Add a comment

More Sleep Number reviews & complaints

Sleep Number - black mold 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sleep Number - outrageous cost of replacement part 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sleep Number - crap warranty 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sleep Number - poor product 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Sleep Number Contacts

  2. Sleep Number phone numbers
    +1 (763) 551-7000
    +1 (763) 551-7000
    Click up if you have successfully reached Sleep Number by calling +1 (763) 551-7000 phone number 0 0 users reported that they have successfully reached Sleep Number by calling +1 (763) 551-7000 phone number Click down if you have unsuccessfully reached Sleep Number by calling +1 (763) 551-7000 phone number 0 0 users reported that they have UNsuccessfully reached Sleep Number by calling +1 (763) 551-7000 phone number
    Head Office
    +1 (713) 331-0132
    +1 (713) 331-0132
    Click up if you have successfully reached Sleep Number by calling +1 (713) 331-0132 phone number 0 0 users reported that they have successfully reached Sleep Number by calling +1 (713) 331-0132 phone number Click down if you have unsuccessfully reached Sleep Number by calling +1 (713) 331-0132 phone number 0 0 users reported that they have UNsuccessfully reached Sleep Number by calling +1 (713) 331-0132 phone number
    Call or text
    +1 (888) 411-2188
    +1 (888) 411-2188
    Click up if you have successfully reached Sleep Number by calling +1 (888) 411-2188 phone number 0 0 users reported that they have successfully reached Sleep Number by calling +1 (888) 411-2188 phone number Click down if you have unsuccessfully reached Sleep Number by calling +1 (888) 411-2188 phone number 0 0 users reported that they have UNsuccessfully reached Sleep Number by calling +1 (888) 411-2188 phone number
    Call us
    More phone numbers
  3. Sleep Number emails
  4. Sleep Number address
    1001 Third Avenue South, Minneapolis, Minnesota, 55404, United States
  5. Sleep Number social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all Sleep Number contacts