SONS Automotive Group
Reviews and Complaints

If u wanna be lied to bout financing dis is ur best place :)

I went to SONS Automotive Group lookin to get sum info bout financing a car. Let me tell ya, dey didn't disappoint! Dey straight up lied to me, no joke. I asked dem straight up if dey could help me get a loan, and dey said "yeah, no problem!" But guess what? It was a big problem.

Dey told me I was pre-approved for a loan, so I got all excited thinkin I was gonna drive off in a new ride. But den dey hit me with da truth bomb - turns out I wasn't actually pre-approved at all. Dey just wanted me to come in so dey could try and convince me to take a higher interest rate. Can u believe dat?

I felt so betrayed, like dey was playin games with me. Dey wasted my time and got my hopes up for nothin. I wouldn't trust dese guys as far as I could throw 'em. Dey don't care bout their customers, dey just wanna make a quick buck.

So if u wanna be treated like a fool and lied to bout financing, den SONS Automotive Group is da place for u. But if u actually want honest and reliable service, I suggest u look elsewhere. Trust me, u'll thank me later.

Poor customer service. The Business Manager, Ms. Janae ***, is a bad manager. She doesn't return phone calls, texts, or emails. Most companies have policies for responding to customer messages, but BMW of South Atlanta doesn't seem to have one.

Worst experience I ever had. So unprofessional and rude. Waited for so long. They wanted to keep my car. I brought it in for a warranty consultation. The guy in service and the manager were both rude. They didn't want to listen to the warranty. They even tried to charge me for things that were clearly covered by the warranty. I talked to the manager and he told him to fix the problem. Then he told the manager that he was done with it. The manager then started praising the service guy. Sorry, but we're not getting along. I'd rather drive miles away than ever go back to this place!

I just bought a 2011 Cadillac from ***, all done online. He said the car was in great shape and showed me any scratches on it. He said the car ran fine. I've had the car for about a week now and there's been a ticking sound coming from the dashboard since the first day. After a few days, the noise got louder and I found out it was coming from the engine. I've been texting *** but he hasn't replied about what I should do. I made an appointment with a mechanic for August 18 to confirm my suspicions. I need directions from your dealership on what to do. We're 400 miles away in ***. I would appreciate a phone call to discuss this issue and other problems I talked about with the salesman and GM, ***.

If I could give BMW of South Atlanta 0 stars, I would. I took my 2015 x3 in for services that they called me and said I was due for, which was supposed to be for an oil change and replacing some filters. However, after an inspection, they found that my transmission pan gasket had a leak, which I approved because they said if I didn't, it could damage my transmission. I picked my car up and immediately noticed something was wrong with the way my truck was driving. It was skipping and there was a hard shift from reverse to drive (my car was not doing this prior to me bringing it in). I called and told them what was happening. They said to bring it back in. That was a Friday morning. The whole day went by with no updates, so I called and was told a technician would look at it on Monday because they were short staffed. On Monday, I called to get an update. I was told the truck was ready and someone came in on Saturday to do a test drive. They said the truck just needed to reset itself and to drive it for 1000 miles. If the problem is still going on, bring it back. The same day I picked my truck up, nothing had changed. It was still skipping, but I continued to drive it as recommended. Fast forward to a month later, I took my truck back in to BMW of South Atlanta, this time to ride along with the shop foreman. He immediately stated that it was not normal for the truck to skip. After another diagnostic test, they said I need a new transmission, which would cost $17,000. Now, it seems that the coolant fluid is mixing with the transmission fluid. BUT I DID NOT HAVE ANY OF THESE ISSUES PRIOR TO BMW OF SOUTH ATLANTA REPAIRS. This is not the first vehicle that I've purchased and have gotten serviced at this location, but I can definitely say the service is horrible now.

Brought car in cuz tire pressure gage was on. Tire had to be replaced which I said okay to. Service guy said car was washed inside out and ready. But when I got in, car wasn't washed (no biggie). Started car, tire pressure still on. Didn't think much, figured it would reset after a few miles. Got home, tire was low. Called next day, said services weren't done right. They told me to bring it back, said there was a crack in my rim. Manager Steve Mills came, said he'd take off $200 for the trouble. I told him I was unhappy, he said people make mistakes, but it's gotten better in 2 years. I get mistakes happen, but this is negligence. They should've checked why my tire gage was on. And if they can't even wash my car right, how can I trust them to fix it? Second time I had to bring it back the next day. They need better quality control and inspection. Know the diff between "human" mistakes and not doing your job. Don't tell me things are better now. It's not just about money, it's about loyalty and trust. Now I'm worried my rim got messed up from driving back.

When buying a car, it's important to think about the whole service experience. The salesperson is always great, but you should also think about the other team members when it comes to getting your car serviced. I bought a 2020 X7 in January and the sale went smoothly. But recently, I had a flat tire and needed a new one. The tire for my car had to be ordered specially. I called BMW of South Atlanta service department on Monday morning, but no one answered. I managed to get my car to the service department and made the order with Josh, the service representative. They told me it would be done by Wednesday, but I didn't get any updates. I tried calling the service department, but the voicemail box was full. I also tried to reach the service manager, but no luck. As a last resort, I started an online chat to get in touch with the service department. At the end of the chat, they said someone would contact me. I called again around 5:45 pm and finally got an update. They told me the department was closing soon, so my car would be ready first thing on Thursday. I got a call from Josh on Thursday afternoon saying the service was done. I told him I would pick up my car in a few hours. When I went to get it, there was no acknowledgement of the delay or an apology, just a payment of $668.50 for the service. I drove off and noticed that my car wasn't riding smoothly. I decided to check the tire pressure and saw that all the tires were overinflated to 48 psi. The right inflation for the rear tires is 42 psi and for the front tires it's 35 psi. I also noticed that the center cap was missing. I called the next morning and the service technician found the missing center cap. They adjusted the tire pressure and put the center cap back on. This is completely unacceptable considering the price of the car and the service. I told the service manager about my experience and they offered me a free detailing. They only offered this after seeing the photo of the tire and how my car wasn't even washed properly after having it for 4 days. This is not the kind of service you expect after spending over $90k on a car and paying almost $700 for one tire. Based on the service alone, I wouldn't buy another car from BMW of South Atlanta. I've been to other luxury dealerships that provide exceptional customer care. BMW of South Atlanta is not one of them!

I had a transaction with SONS Automotive Group on September 21, 2022. I paid $1,144.28 for their service. The issue was that my car wouldn't start after they replaced the starter. The Service Manager told me that a Technician would come to my home on September 26, 2022, to diagnose the problem. However, the Technician never showed up, and I didn't receive any phone call either. I have attached the documents regarding the date of service for your reference.

I got my car towed to the dealer for repairs. It took them more than a week to fix it, and they didn't keep me well-informed. When I finally picked up my car, I noticed that the leather passenger seat was stained. I asked them about it, but they didn't offer any solution or show any remorse. On top of that, they didn't even check if my car needed an oil service, so now I have to get it serviced again.

I got ripped off when I bought my car. They charged me way too much for it. The price was supposed to be $17,900, but they tacked on an extra $4200. When I asked why, they said it was a bank fee. I talked to Capitol One about it, and they said they don't charge a fee like that. The problem happened on January 18, and that's when I made the purchase. The model number is X5. I don't have the order or account numbers, but the sales rep was Quincy ***. They charged me $22,849.00 instead of the listed price.

In 2018, I bought a 2014 Chevrolet from SONS Automotive Group for way more than it's worth. They charged me an outrageous amount, which should definitely be against the law. Anyways, they also sold me a warranty that they claimed would cover everything. But guess what? Just a month later, I had to pay $2000 to fix a check engine light issue. And of course, that wasn't covered by the warranty.

I tried to cancel the warranty, but they refused to redo my contract. I've made multiple attempts to cancel it since then, but they keep saying no. Now, even though I've been trying to cancel it since August , they're telling me it's expired and I can't get a refund. This is so unfair because it's clearly stated in my contract that I can cancel it at ANY time. I really want them to cancel it and give me my money back.

I started using SONS Automotive Group's services in March 2022. I brought in my 2009 *** for a service and they performed a diagnostic. They then proceeded to repair what they claimed was wrong with the car, although I personally didn't think that was the issue. But hey, they're supposed to be the experts, right? Unfortunately, the car is still not fixed. Now the shop is saying it's the engine, even though they didn't detect this problem during the initial oil change. And guess what? They want more money to fix it (***)! It just doesn't seem fair, especially when they guaranteed us that the warning light wouldn't come back on and that the car would run better. We already paid them $5000 and we haven't had the car back for over a ***. We'll be uploading all the information.

I went to SONS Automotive Group on 3/20 to get an oil change, two new tires, and new brake pads. My brakes were making a squealing noise before I brought my car in for service. They recommended replacing the brake pads. However, even after the service, my brakes still squealed. I went back on April 3rd and the service advisor and manager told me that the brake pads were now made with more eco-friendly material, which caused the squealing to continue. I asked for more information, but they didn't have any brochures and said it was on their website. I couldn't find any details about the brake pad material on their website. I called corporate multiple times, and they contacted the dealership. The dealership's service department said my car was working fine, but my brakes still squeal when I stop. Can you please advise me on what I can do to resolve this issue?

I took my truck to SONS Automotive Group to get my locks changed because someone made a key for my truck and one was stolen from my unit. When I went to pick up my truck, they had spilled oil on my carpet, so I had to ask them to clean it up. They also refused to give me the mats I had bought that day, falsely claiming that I hadn't made any purchases.

On my way home, my truck suddenly shut off, as if there was a kill switch activated. I had to have it towed back to SONS Automotive Group to figure out why it kept cutting off. However, I never received any updates when I called them. They would either hang up on me or put me on hold indefinitely.

To my surprise, I discovered that they had sold my vehicle and took my money for repairs they never did. They told me they sent my truck to a company called Twisted Hook, but the paperwork I received from SONS Automotive Group had a different name for them. I had to involve the police and file a report because I wasn't willing to just abandon my vehicle.

I bought a new F150 and Expedition from *** in ***, *** around the end of August 2022. With the F150, I noticed that the entertainment screen would randomly fade to black. Sometimes it comes back on its own, sometimes it doesn't. I work about an hour away from the dealership, but I happened to be in town on 9/13, so I stopped by to ask them to take a look. Sons said it would be 2 weeks before they could check it out. After some back and forth and me asking for help, ***, the service manager agreed to try to fit me in by 9/16. That was fine with me and I appreciated the effort. *** said he would go inside, get the paperwork, and then I could leave my truck. The interesting thing is, he never went back to the service area. He went back to a desk at the front of the building. After about 10 minutes, he came back out and asked if I had left a negative review. I had, so I said yes. But, thinking about it, I never gave them any of my personal info before this...so how did he know who I was? Anyway, it wasn't actually a review, it was the survey every customer gets when they buy a vehicle. And I won't apologize for sending a negative survey when the NEW truck I just bought doesn't work 100%. Sorry, not sorry. Stand behind your product and make it right. With all this said, *** then changes his attitude completely. He is now confrontational and with an attitude, he tells me good luck finding another dealership to fit me in and turns and walks away back into the dealership. Leaving me just standing in the parking lot. I just couldn't believe the attitude of this dealership and the managers working there!

This complaint is about the BAD service, LIES, and more damage done to my car by BMW of South Atlanta Service Department. In late September, I took my 2017 *** 430 Gran Coupe to *** South Atlanta's service department because of a coolant leak and warning light. The price was high because they had to remove the manifold to find and fix the leak. During the repair, they did a multipoint inspection, diagnostics, an oil change, and replaced the engine block for the upper radiator hose. They said the coolant leak was from the turbocharger water pump and replaced the hose to fix it. It cost me over $2000. (I have text messages from the service associate, ***, explaining the issue, why the cost was high due to manifold removal, and confirming that the coolant leak was fixed.) The following week, after driving a little, the coolant warning light came back on and I noticed low coolant in my car! I called *** multiple times, but they always said my service advisor wasn't available and to leave a voicemail. Eventually, I just made an appointment for several weeks later, based on their availability, and had my car towed to the dealership. Guess what? THE coolant leak repair that I PAID OVER $2000 FOR WAS NOT FIXED and THE LEAK WAS STILL THERE. And now the dealership says there's a 'new oil leak' that needs to be fixed. Keep in mind, there was no extra oil light on, no oil leak in my driveway...and they had just done a diagnostic that didn't show this 'oil leak'. How can I trust a dealer who said they fixed the coolant leak and clearly didn't? And if there really is a 'new' oil leak, it's because of *** and their bad work. I've made many calls to ***, ***, ?***, and even *** in sales. I asked to speak to a supervisor, left a message (and never got a call back from *** or ***). They were dishonest by charging me for a repair they didn't finish.

I took my vehicle to BMW because the check engine light was on. The vehicle was running fine except for the check engine light. The diagnostic showed that the injectors and pressure pump were bad. Luckily, my extended warranty covered the repairs, just like it did a few months ago for the same issue with the injectors. They told me it would be ready in a day, but three days later, Mr. Justin *** informed me that the repairs were done, but there was a "loud knocking" sound coming from the engine during the test drive. Mr. said he needed my permission to do an "engine breakdown" to figure out the problem because my extended warranty wouldn't approve it. I told him to do whatever it takes to find out what's wrong with my engine. A few days later, Mr. told me I needed a new engine and that my extended warranty wouldn't cover the cost. During this time, I couldn't focus on my vehicle because of COVID-19 restrictions and the civil unrest in Atlanta. As a 23-year veteran of the Atlanta Police Department, I was quite busy dealing with the riots. I started a battle with my warranty company and BMW. I spoke with the service director, Charlie Dickey, who said that BMW wasn't at fault for the state of my engine. I told him I wanted to pick up my vehicle until we could figure out who would repair it. Mr. told me the cost of the engine breakdown would be $2,500, but when I got there, it was $3,000. Not only was my vehicle not running and had a sign on the dash saying "no oil, do not start," but when it was towed to my home, I found around 20 engine plastic parts in the trunk. I didn't get my car back in the same condition I left it with BMW, and I shouldn't have had to pay for a mistake made by BMW. I'm looking to have my vehicle repaired and reimbursed. I even tried to contact BMW's GM, Robert Fowler, but he never returned my messages.

I took my car to SONS Automotive Group to get new tires. When they returned it to me, the powertrain light was on and my car was shaking badly. They didn't want to fix it. I brought my 2009 BMW 750LI on Monday, August 31, to have the tires replaced. There were no lights on the dashboard and my car was running fine. I arrived at around 8 a.m. and stayed there until well after 2:30 p.m. While my car was being serviced, the service advisor gave me a report that listed all the things that needed to be replaced or repaired. When the service advisor handed me my keys, I started my car and noticed the powertrain warning lights on the dashboard and a message telling me to contact the dealer. My car was also shaking really badly. I immediately asked the service advisor what they did to my car, why the powertrain light was on, and why it was shaking. I moved the car to the side to get out of traffic, and the advisor took it back to the service area to run another diagnostic. They came back and said I needed to change the spark plugs, which would cost $505.00, even though I had just paid them $1,546.00 for the new tires. I spoke to the supervisor of the service department, but nothing was resolved. So, I asked to speak to the General Manager (GM) of the dealership. The GM said they wouldn't fix my car because they didn't do anything to it. I explained that I didn't cause the issue and that my car was fine when I gave it to them. I told the GM that I wanted them to fix my car and return it to me in the same condition I gave it to them. The GM offered to cover the diagnostic charge, but I insisted that I could pay for it myself and that I wanted them to fix my car. I asked for the GM's boss's name and number, and he said he was the highest authority and there was no one else to talk to. Eventually, he gave me a number, but it turned out to be the wrong one. I called *** BMW on Church Street, and they provided me with the corporate number for Mr. of BMW. I spoke with Mr. to express my complaint, and he said he would investigate and get back to me. As of today, September 8, I haven't heard anything from him. The dealership hasn't contacted me about my car, except for a text saying it would cost $347.00 to fix it, which I don't think I should have to pay. My car has been at the dealership since August 31, and I refused to take it back in its current condition because they didn't return it to me the way I gave it to them.