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Too angry to go into detail. Perhaps their products are superior, or maybe it's just marketing and reputation, but you should not buy from Sony SOLELY based on their HORRIFIC customer service and obstinate workers and multitude of stupid and lame excuses for why they are incapable and useless. They don't even have an official complaint department to direct issues towards so they can fix their bologna problems! Any advice on how I can really get them to pay attention to my complaint? Or stick it to them? Or get recompense for their ineptitude, I would REALLY appreciate it. Even if all I can do is complain about how POOR they are on every site that is worth posting on, I'd appreciate a list.
That said, for every nasty complaint I write about Sony, I plan on writing a nice review about companies and products I approve of. I'm not a nasty person who ONLY writes nasty reviews. I don't like writing reviews AT ALL, but will balance it out by praising recent products I've bought and love from Best Buy, Vizio, Amazon, etc.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm very unsatisfied with Sony customer support as a whole. I mailed my PS3 the 6 of August its the 11th of Sept and all they can tell me is there trying to get my old game out before they send me a new system.I've been told it's out there shipping a new one yesterday, today I'm told its not out there still trying, also their rude and clone like not to mention i've been put on hold every call and hung up on three times this week.Once they get your $ 106.00 their in no hurry to make good on their promise...Also all i did was spray a can of air in it to clean out the air vents like I do my PC every six months and it broke it "yellow light of death wouldn't even turn on i lost all my hard drive ect.. it was working fine 5 minutes before i cleaned it " never clean your PS3 people it's made poorly...I'm disgusted with Sony support their so phony and full of it it's disgusting the way they all say exactly the same thing and then condescend you with smart ### replies when you ask a legitimate question...sad thing is Microsoft isn't any better, I'm hoping someone else makes a next gen system soon.
Last seen at 5pm at pg3 hostel sir t hospital campus.
WELL, GOOD AFTERNOON I DON EVEN KNOW WERE TO START, WITH MY NEGATIVE COMMENTS, ON DECEMBER 07 2013 MY WIFE AND I BOUGHT OUR DAUGHTER AN MP3 PLAYER AS A CHRISTMAS PRESENT. MU DAUGHTER USED FOR 4 MONTHS FINE. ALL THE SUDDEN THE MP3 PALYER STOPPED WORKING. I CONTACTED THE SONY SUPPORT DEPT, AND OPENED A CLAIM WITH THEM. THAT WAS ON 06/10/2014. TODAY 08/13/2014 WE STILL HAVENT HERAD FROM THE SONY DEPT OR THE JCTV ELECTRONICS PLACE WITH POSSITIVE NEWS OF OUR MP3 PLAYER. IT IS VERY SAD AND NOT COMPETENT TO HAVE CUSTOMERS WHO BUST THEIR BUTS EVERY DAY TO SATISFIED OUR CHILDREN AND COMAPNIES LIKE THIS, LOOSE THE WARM WELCOMING AND MOST IMPORTANT CUSTOMER SERVICE TO CONSUMERS.. WE ARE VERY UNSATISFIED WITH SONY, I HAVE BEEN A SONY CUSTOMER FOR MORE THAT 10 YEARS AND I HAVE NEVER HAD ANY ISSUES LIKE THIS. I HOPE THE CORPORATE OFFICES OR THE BIG HANCHO WHO MAKES MILLIONS OF MONEY GETS A CHANCE TO REVIEW THE CUSTOMER SATISFACTION REPORTS AND DO SOMETHING ABOUT IT. ITEM PRICE $90.00 DOLLARS THATS UNACEPTABLE REALLY BIG COMPANIES ARE MAKING TONS OF MONEYS AND THEIR CUSTOMER SERVICES SUCKS BIG TIME...MR.RIVERA
I am in kottivakkam Chennai. I have sony tz215 home theater system. 4 months only working. After, DVD player not working. Last week I given my home theater to Sony service centre(tharamani)ctech electronic. Sony company is bad in home theater manufacturing.
Sony is terrible, all they want to do is collect money from you and give poor service. Never ever buy anything from Sony.
Their products are horrific when they need repairs. I have a sony vaio computer, had a new hard drive installed and the idiots can't even supply me with a recovery disc. They say i need a service tag, well there is not one on the computer; therefore can't reinstall the operating system. the customer service people wanted to know who installed the new hard drive and i asked why you need to know that, i need the recovery disc. Told me to have the person that installed the new hard drive to locate it. i said to him it's sony computer not his and you should be able to tell me how to locate it. I was so mad at this point i said forget it. I was thinking of purchasing a Sony flatscreen tv, they can forget that. I'll get another brand, i will never purchase anything from sony again never ever. I advise you reading to do the same. Like some else said they want your money to repair their lousy products and no one else can repair them. This is not the first time i have had problems with their customer service to get assistant with this computer, I'm done with them.
I am in total agreement with all of you ladies and gentlemen for I have been duped by SONY as well. I received a PS4 as a Christmas gift from a family member this past year 2014. They live twenty three hours from me in another state. When they finally made it in after Christmas at the end of January to visit we exchanged gifts. After my family played the PS4 for almost three weeks it broke. The machine when the power button is pressed blue light comes on, beeps and goes back off and that's all it will do. It currently has a $60.00game stuck inside of it that I cannot get out due to it not staying on long enough. Called support and talked to "STEVE" he informs that unless I have a receipt I have to pay $149.00 to have it fixed. My sister and brother in law bought this for my family as a Christmas gift. I don't know about you guys but when I give family Christmas gifts I don't wrap the receipt with them. Unfortunately my brother in law passed away two weeks ago so retrieving the receipt is impossible for he purchased the system I'm assuming in December. "Steve" said there is nothing that could be done unless I paid the $149.00. I have been a loyal consumer of SONY products all of my life I own all of the PLAYSTATION game systems. The original Playstation was excellent with no issues, Playstation2- I had to send back to SONY they had to replace optical and fan, Playstation3- had to be repaired after almost the same issue that the PS4. Now instead of going with my gut I asked for Playstation4 Something needs to be done about Customer Service and standing behind their product instead of trying to get more money from a system that obviously by the serial number that was given had started being sold in September of last year. I guess this will be the last Playstation this family will own the sad thing about it is I had just received my new PS4 urban camo controller and my new games Battlefield4 and COD modern warfare two days before this happened.
Impossible to get resolution from customer service re repair. After being on hold for up to an hour each time over the past 2 weeks, I still have been unable to receive the shipping label for repair of a product. I spoke with 3 different people (in different countries) who promised they would email the shipping label to me. Never happened.
I called Sony about a defective wireless speaker that was still under warranty. After spending 30 minutes on the phone with the guy he asked that I call back later so he could finish inputting my info. I asked that he complete it now and he agreed. I shipped the speaker to McAllen TX and fortunately tracked the delivery. After a month I called and they said that they had never received it and I should call back later. I told him I had the tracking number and verified the delivery. The guy was totally clueless and struggled with speaking English. I asked for someone else that I could understand better and he said there was not anyone. I asked for his supervisor and he hung up on me. This was a 27 minute phone call. I called back and explained my problem to another rep. He was a nice guy and researched the issue thoroughly. It took 43 minutes on the phone with him but he said I would have a replacement in 7-10 business days. THEN, I get a call a week later saying I would not get a replacement but would get a check that would be issued in another month. I'm still waiting on my $145.00 check. Sony need to seriously look into their customer service!
My soni bravia kdl-46ex650, I am patches to Thailand, , date 23-08-2012, internet TV, Not open to page fast, and show to www.memori error, my WiFi canecation is 2 Mbps spid, i help you