Sony review: Unjustified and unreasonable acts of the manufacturers and service providers 68

sony erection is the worst in the mobile segment

Hello Sir/Madam,

I had a problem with my phone from the day when i bought it,
the first time & second time when i faced problem they said some software update problem for that They took more than 20 days and I received the set on 24/7/09 but end of the day it was not working. then i again went and gave that set to repair Since the set was within warranty they said it's mother board problem & it has to be changed, after replacing mother board also it is not working, again i went & given the set for repair now they have given ONLINE WORKORDER NO. SE309AT210319. so this is the 4th time m giving m set for repair continueously, pls replace my set with other handset or Please arrange to give my money back

my contact no. - [protected]

Regards
Arun

Hello Sir/Madam,

My name is Arun I had a problem with my phone from the day when I bought it for the first time I have given my Sony Erricsson cell phone (IMEI NO. [protected]) (model G502) for servicing to an authorized Sony Ericsson service center (in ascentel, B.O. No. 1038, Dr Rajkumar road, 4th Block, Rajajinagar, Bangalore – 10 Ph: [protected]) they said it’s a software update problem, after the repair the next day itself it was not working so I went & gave the set for repair second time, even that time also they have said it’s a software update problem & they took 9 days to repair that, I received the set on 13/6/09 back but end of the same day it was not working. again for the third time I given to repair Since the set was within warranty they said it's having mother board problem & it has to be changed, for that they took 11 days, finally I received set on 24/7/09 but by the evening again it was not working so again I went and given for repair, so I have asked them to replace my set, but they said I need to raise an complaint & after that only they can tell me the status. For this they have given online work order no. – SE309AT210349

I want to raise complaint with customer court

So Pls help me to replace this set or at least give me back my money.

Regards

Arun
Or pls Contact me on this no. [protected]

Hello Sir/Mada

I am extremely disappointed with the services I received from such an esteemed organisation like yours. I am feeling very helpless

I purchased a W350i on 18/7/09from sangeeta mobile shopthe IMEI number of which is [protected]. Unfortunately within one month of purchase the set started troubling me. It started getting automatically switched off even if fully charged. I had to send it to the following authorised service centre on 07/08/09The job sheet number was 5169.now.m,

J.S mobile care
dilshuknagar, hyd,
500079,
ph;[protected], cell;[protected].

They took more than a month and i have not at received up to now 30/09/09, Since the set was within warranty,

Regards,

p vikram reddy.

I purchased a W705i on 19.6.07 paying Rs. 16500/-, the IMEI number of which is351806031153476. Unfortunately within a month of purchase the set started troubling me. It started getting automatically switched off even if fully charged. I had to send it to the following authorised service center around 4 time The job sheet number was 10874. It is almost cross my limits so please change this set with another one . otherwise i have to launch a complain in consumer court.

Dear Sir,

I had purchased Sony Ericcson of Phone type F305 on 17/10/09 from one of your

dealers i.e. Univercell at Alwaye, Cochin. On 18/10/09 I had taken the phone to

them & complained that the phone always had shown a white display making myself

even unable to view the contact person’s phone number & got stuck up every 10

minutes. Again I have to switch off the mobile by pressing on the button for another 10

minutes to once again get it functioning. Then also the phone had the same problem

repeated in another 10 to 15 minutes. They checked & told us that it was a software

complaint or may be due to some virus and advised me to take the phone myself to the

service centres 20km away from my house. I went on asking them like how will a new

phone will have such virus problem or software complaint but they refused on taking up

the responsibility. In addition they added like some Sony Ericcson products which comes

as a lott will have such problems eventhough Univercell Executive had himself

convinced us for buying this set when we were looking for another phone.

The service centre at Veekhanam Road, Kacheripady, Cochin had inturn held the

set for more than one week for observation & repairing & informed all defects were

checked & handed over the set to me on 06/11/09 evening at 5.00 p.m. We also cross

checked over there at the service centre but after half an hour the set was found defective

& it had all the problems as before itself. When we contacted service centre since it was

After office hours I was not able to contact them on the same day so contacted them the

very next day itself & got numbers of your two officials Shri Suresh & Shri. Sunil but

that effort was also in vain.

Your dealer & your company’s authorized service centre is showing such

negligent attitude to a customer who purchase a brand new set at your selling price with a

defective nature. Please mail by return what steps you would take to avoid further

correspondence in this case & to relieve me from the sin for taking such a decision to buy

a troublesome set. Arrange me moneyback with immediate effect or a troublefree brand

new set at the earliest. So I hope you would take necessary remedial measures as you

must understand that I was not even able to use the set for even once after one month of

buying the set.

Waiting for your kind response towards my grievances I’m attaching herewith the

purchase bill & service centre receipt.

MERENE JOHN
C/o JOHN JOSEPH
‘ URUMBATH ‘
NEAR CASINO THEATRE
ALWAYE – 683101
COCHIN, KERALA

Mob No:- [protected]

DEAR CONCERNED

AM CHELIAH FROM CHENNAI AMBATTUR

I BOUGHT W350I SONY AND USED MORE THAN 8 MONTHS, WITHIN 3 MONTHS SUDDENLY THE DISPLAY START DANCING WHICH STOPS ME TO OPERATE ! YOUR SERVICE CENTER PEOPLE CLEARED THE PROBLEM ..AGAIN BEFORE 1 MONTH KEYPAD GOTS PROBLEM ONE BY ONE BUTTON ..IT IS UNDER REPAIR FOR MORE THAN 23 DAYS IN YOUR CHENNAI AMBATTUR SERVICE CENTER ..NO PROPER RESPONSE & STILL THEY ARE WAITING FOR THE SPARE ..I DONT THINK IT IS SO DIFFICULT TO GET THE KEYPAD SPARE, WHICH IS FAMILIAR .ALSO IN COMPLAINT IT IS REGISTERED AS LIQUID DAMAGE - CANT BE ACCEPTED .
IMPORTANT NOTE FOR ALL; (ON THE DAY I WENT TO SERVICE CENTER WITH MY PHONE TO KNOW THE DETAILS OF REPAIR & COST ) I WENT AT 06.45 PM WORKING TIME UPTO 07.00 PM, I WAITED FOR MY TURN AND DISCUSSED WIT THE SERVICE PEOPLE .FINALLY THEY WANT TO CLOSE THIER SHOP SO THEY ASKED ME TO SUBMIT THE PHONE ON THAT DAY AND CALL NEXT DAY FOR DETAILS & COST ..fOR THESE THEY CHARGED ME RS.50 .I ASKED WHY ?
NOW TELL ME WHY I WANT T PAY FOR WHAT IS THE PROBLEM WITH MY PHONE AND HOW MUCH IT WILL COST ? WHAT A GREAT THING ? BUT FINALLY I PAID THAT MONEY AND SO THEY AGREED TO ACCEPT THE PHONE ...
MANY PEOPLE ARE DISSATISFIED WITH YOUR PRODUCTS AND CUSTOMER HANDLING ..PL IMPROVE UNTIL YOU STOP YOUR PRODUCTS IN INDIA !
WAITING FOR REPLY
[protected]
CHELLIAH.B@HMIL.NET

me also being one of the most stupidest, dumb customer in getting this phone . I dont see any advantages in it not even the camera . I feel my N82 have done a better job sorry it done the best.
I started to face the issue from the day 1, in hearing songs the songs get strucked and in viewing pics i get a lines and when i went to the service center they said they have updated the latest software and other issue is not resolved and the response what i got from the service center is so careless and they havent even heared about the issue
being a high end phone we dont have the most simple option "Equaliser" when i asked about this got a update says its build in auto equaliser i dont feeel the sound quality in it . I need to know what are the advantages in this phone can any one help me in this

I made a complain on 2 Dec and my work order no would be SE309AGR18224 Pls help me in this issue

MY handset no is w595 just i buyed this mobile at 6months it was appearing so many problems i buyed this mobile in sangeetha show room in hyderabad. my native is not hyderabad, at now all are thinking sonyericsson mobile name as china mobile, prefer me to give as replacing new set, we are investing lot of money for sonyericsson mobile totally 4 problems iam facing on that. i was ready to forum a case in court think

PLEASE DO NOT BUY SONY ERICSSON PHONES ... THESE ARE VERY POOR PHONES...
AFTER 1 YEAR IT'S LCD, IC, MOTHERBOARD WILL OFF... YOU HAVE TO PAY Rs. 2000/- FOR LCD AND Rs.3000/- FOR IC & MOTHERBOARD.

AFTER 2-3 MONTHS YOU HAVE TO CHANGE AGAIN THESE PARTS...

W580I IS ONE OF THEM... THIS PHONE HAS LCD AND MOTHERBOADR PROBLEM ..

UP TO 85% PEOPLE HAD CHANGE THEIR LCD AND MOTHERBOARD... BY PAYING UP TO 3000/- .

I HAD PAID Rs. 3100/- FOR REPAIRING MY SONY W580i PHONE.

BUY THESE PHONES AT YOUR OWN RISK...

i have w580i nut i am facing a lot of problems from the 1st day...please do something.i am really dissappoint with these services

Hello sir/madam,
I am from visakhpatnam. I am sorry to say this...your services in vizag is not at all good. my mobile went wrong with some receivers problem then i gave it to the service centre they didnt respond properly inspite of that they kept my phone since one month. This is not at all good.You need to take action on them.
my warranty is also getting over now. So, these people are wasting one month of my warranty period. as per now i am requesting you to take an action.

Respected sir/madamrn i hav xperia x1 mobile which i got repaired on 23/06/2010, had a problem showing the earphones symbol even when the earphones was plugged out, now since last 5 days till date i am facing the same problem, and now the service center people are asking me to pay again for the same problem. i paid at the first time as it was out of warranty bt i dnt wish to pay every time for the same problem, pls get in touch [protected], vikrant thank u

I purchased 1 pc. Sony Ericsson T715 cell phone (IMEI No. [protected]) from M/S Jay Kishan Brothers on 31/10/2009 for Rs.11000 (Bill no. 1378). After using it for eightmonths, the Navigation keys stopped working and I complained the same to the authorized service centre of Sony Ericsson Shree Infotech, Mr.Jayant, Shop No-09, Gods Gift Tower No-02, Near Lower Parel Railway Station, N.M.Joshi Marg, Mumbai.Phone: 022-[protected]) on 31/07/2010 and my workorder no-SE310SIT10535. since then I m regularly following with service center concerned person MR. Jayant and he told me that they are not having handset parts and i have to wait until company provides to them .I also visited website
http://sein.servicetrack.in on this website feedback service someone already given my feedback . I have very bad experience with sony ericsson service from Shree infotech & thats why i decided not to use any product of this company.
Manoj T.Solanki,
Workorder No-SE310SIT10535.
Mumbai

To,
The manager
Sony ericsson co.

Dear sir,
I have purchased a sony u10i (Aino) model mobile phone on dt. 01/06/10 from your dealer m/s S.S.Phones, M.I. Road, Jaipur (raj.) vide invoice no.269 and imei no is [protected]

But i regret to say that after two month use this set is making problem like call disconnecting automatically and in some incoming call screen is going black and not showing any number etc.

On 19 th july 2010 I approached to your authorized service centre and they allot me a work order no. se31001214797 and assured me that I will get this phone after 15 days
.
after 15 days i again approached at service centre and they reply after 2-3 days i will get my phone.and again after 3 days i called on phone but up to 3.00 pm nobody is there to attend my call and after 3.00 pm one lady picked my phone call and transfer my call to other person and but my call again transfer to same lady and they both playing my call and finally I did not get successes to get any reply from your service centre
I hope you can understand my agony it’s very difficult to get answer on phone.

Now I use to visit personally to your service centre for my phone and its approx 10 Kim. from my place

So its self-explanatory that it was my ridiculous decision of purchasing a sony mobile and now I will advice to people to not buying sony mobiles

Due to all above problem now I am not interested to take my phone back please arrange my money return if not so I am going to consumer court for justice and media for in future people will not been cheated like me

Yours truly
Sanjay garg
Mo. No. [protected]

my (mobile- w205) complaint have been send for 1st november 2010. i have not been response yet.
complaint no : SE31003412770

Recently i purchased Sony Ericsson Spiro... Its the worst phone I've ever used...
It got a lot of software related problems like it restarts itself again and again, atleast once or twice in a day, its file manager does not show the files stored in your memory card, it will only show the files you received via bluetooth, its battery backup is below average... After every few hours in the write message portion, it shows "out of memory", so to resolve it you have to restart the phone again and again... Its really pathetic to restart your phone time and again... Indication for newly recieved messages is shown but when u open the message it will show blank screen ... so to resolve this issue you have to master reset your phone everytime...
Even after upgrading the softwarel the problems persist...
Does customer have nothing to do but getting the software updated again and again and still don't get the problem resolved?
Its much better to buy a less known company's phone than your spiro?
You people should check your phone and put your some efforts for making a good phone?
You people should know that Just good looks does not make useful phones...
I will suggest everybody to not to go for Sony Ericsson Spiro...
Purchase any phone of samsung or nokia or any other less known brands, atleast they will work for you, but this stupid idiot box is worthless.
I am really regretting by investing in this worst phone.

Regards:
Anuj Sharma
[protected]

DO NO BUY SE PHONES...

I HAVE GOT XPERIA X1o and its not atall living up to my expectations...
issues for such a high priced product:-
1)dissapointing music player with below average ear phone given with it,
2)no working auto flash
3)HQ wallpaper gets distorted.
4) no complete PC suite
5) the customer care exec does not even seem to know what they are dealing with, keeps u waiting unnecessarily like u have all the time of the world and nothing else to do.
6) pahtetic battery performance
7)i need to run 3 applications 2 in phone and another in my lappy just to connect to the internet.
8)no radio
9)color display is simply paathetic.
10)to hell with android when most of the apps(free) are trial versions.
11)no proper SE music player and mediaescape does not even have an equalizer.

in SHORT ITS A PATHETIC PHONE .. FEELING LIKE SE ROBBED ME...

i want my money back, or SE DO SOMETHING ABOUT THIS [censor]

SOUMIL BANERJEE

Phone:- +91-[protected]

Sir,
I purchased a sony ericson mobile K790i three years back from Trivandrum.One day when I switch off my handset, change the sim and when i try to switch on it doesn't works only a red light in infrared port blinks. On the same day I rush to the authorized service center of sony erricsson at Pattom in Trivandrum and inform the problem. They bought the hand set and asked me to call them on the next day. I called them on the very next day and they told me that they cant repair the handset and they want to send it to chennai. I agreed and they told me to call after 3 weeks. After 3 weeks they called me back and said the handset has returned with out repaired. I rush to the store and they returned back the handset and told me that they dont know why they dont repair the hand set. when I look the camera it is seen the lens is closed and the red light doesnt blinks when i asked a local service center they told me that the handset have been spoiled by some one when repairing

Ashish.U.S
Phone-[protected]
email: us_ashish@yahoo.com

Dont buy S.E phones their service is rubbish

i give w100i model in new telemobile service point, guntur . they are can not give response

i purchased a sony ericsson mobile phone w 550i (brand new)from pune with bill and warranty in aug 2010 after about a month i got posted to patiala here my phone ceased to work on going to the auth service center (PREMALIKA MARKETING SERVICES) they told me that the mother board had some problems and repaired it and gave it to me... the very next day the mobile phone again developed the same fault. so again after taking it to the service center (PREMALIKA MARKETING SERVICES)they kept the mobile phone and gave me a reciept dated dec 2 2010 with work order no SE310PMS11196 and promised me that the phone would be delivered to me in 1 months time maximum... after abt 15 days they told me that the phone has some mother board defect and cant be repaired and that they would give me a replacement phone in 10 days after repeatedly going to their doorsteps EVERY WEEK and requesting them daily over the phone neither my phone has been repaired till now nor the replacement has been given on asking the service centre guys they tell me that they have send the phone to the company and it will take SOME MORE TIME MAY BE 2 OR 3 MONTHS. now i bought the phone for communication and had to buy a new phone again for communicating and being in touch with my family and friends being in army this is the only way i can stay in touch
the phone company has caused me a lot of discomfort and wasted a lot of my money neither they are ready to listen
the only thing i have with me is the reciept given to me by the service centre

Respected Sir,

I had purchased a Sony Ericsson mobile C902 on Nov-2008 from Iskon mall - Surat (One mobile shop).
After 6 month 3-side icons automatically on & taking more power & battery discharge with in 1 day. After that i have given mobile to Authorised dealer in Surat, they return after 2 month but still 1 icons remain slightly on. At that time i have nedded so i taken.

Again problem arised in june-11, this time my mobile automatic restart itself. Again given to authorised dealer they told me we are return within in 7 day, today 1 & 1/2 month completed but still they are not sure regarding what is problem (Wheather software or Hardware) .Means they are not even check my mobile.

My mobile Sony erricsson company warrenty completed but I have done extra 1 year warrenty which will complete next month.Thats why i want to repair my mobile in this month other wise i will loose my insurance money.

4 times I visited his shop but all time they told we dont have parts of your mobile & we have given order but not coming.

I have also complain to Sony Ericsson but not getting good respons, they are given complaint no
Ticket: [protected]

Complaint Against : sony ericsson service centre

Contact of Complaint Against:
Accel Frontline Services Limited,
Adajan Road, Surat

pls give me reply as soon as possible

Regards
Mohit Raiyani
[protected]
mohit.raiyani@adityabirla.com

Date : 20.01.2012
To :
Sony Erricsson,
Time Tower, 1st floor, office no., 104 MG Road,
Sec.-28, Gurgaon, Haryana-122002

From :
Sudakshina Dey,
14/1B, Serpentine Lane,
Kolkata-700014

Mob : [protected]/[protected]/ [protected]

Dear Sir,
Myself Sudakshina Dey using your Mobile Set Model no.-K550i, Serial no.-[protected], Warranty status- Nil, since 2007. But last 1 year I am badly suffering microphone problem (outgoing). I gave this set for repairing purpose on 05.01.2012 to your service centre which address is- Aryan IT Service, Poddar Court, gate No.3, 2nd Floor, 18, Rabindra Sarani, Kolkata. They inform me by SMS on 17.01.2012 that my above mentioned handset is ready and total estimate is Rs.1050. I received that handset on 18.01.2012 against that said money. But after I collect I found that the problem is remain there. In close room there is no problem but in the roadside I faced that problem again. Again I complained there, but they told me that it can not be repair further more.
But Sir, now I am very much upset to using your mobile handset. Because if any other person not heard my voice in roadside then what the benefited to invest such amount of Rs. 1050.00 ? Now a days mobile price is very low cost, so I can buy a new handset than to repair that one. Please Sir, I hope you can understand the gravity of the matter and will co-operate with me.
Thanking you,
Yours faithfully,

Sudakshina Dey

My name is Kiran. I bought Sony Ericson W8 mobile 2 months ago. I got the headset of other normal model of Sony Ericson only, But it is not comfort with my phone, I am unable to listen through it clearly and there is no adjusting buttons to play and forward, I checked in Online, the headset giving with this mobile is different from the headset given to me. I bought it from "Mobile Store" at Hyderabad. They are saying that company is only providing this headsets. Please consider my request and replace me with the Sony Ericson W8 Original Headset.

i have submitted my phone, Xperia Mini(ST15i) on 30-August-2012 which i purchased 10 months before
the problem i was facing with my mobile phone was that it's touch screen wasn't working properly & there was a auto off problem
bt the service center committed me that my phone will be returned to me within 1 week, now its almost 10 days,
and they are not able to repair my phone so far and they are still saying that it will take 1 more week.
the company who is specialised in making Mobile Phones are not able to repair a small phone gives me and others a better idea what they are capable of, "GOOD FOR NOTHING"
and i will also recommend others not to purchase any Sony mobile Phones .

nd for the company i would just like to say that they should use "SONY-- Never Ever Make.beleive"
as their TAG LINE.!

I visited Poorvika Mobile World recently and bought LG L70.
Their salesperson was very kind and supportive.
He was very helpful in guiding me to choose the best features in the best price.
They have almost all the brands and their different models at the lowest price one will get.
They got almost all the mobile brands available & I saw some of the mobile which were costing high in market but lowest at their showroom. I think i’m fortunate enough to get my favorite mobile at low price & also their sale service is pretty good.

I visited Poorvika fews days back to buy a samsung galaxy S4 and i was treated and greeted well. i liked their customer service.
i had a pleasant experience in poorvika