Sony India review: Defective products and bad customer service 30

I was a great fan of SONY & its products. I purchased "k750i" Till date i find it one of the cute & smart phone. But the joystick is really worse. Sony is charging Rs. 1000/- for the same but they say it will last hardly 3 months.

I also purchased a sporty stereo headphone "MDR-J10" Till date it is costing Rs. 700/- that too from a SONY AUTHORIZED SHOWROOM (in order to protect myself from fake products) & Sony dose not provide any kind of warranty on such product. But still i purchased it as a music lover. & now hardly 3 months have passed the headphone is not functioning properly. Neither it got any physical damage nor the wires tangled any were.

Now i dont know whether it can be repaired without noticeable difference. Now were the hell should I through this junk which costed 700 for just 3 months.

The products cost of SONY is high but now the QUALITY IS REALLY POOR.

Even I had a similar experience with Sony India. The primary reason that anyone goes for a Sony product is because of its so called 'quality'. My Sony TV that I bought in Nov 2006, stopped working in April 2007. So much for the 'quality'. The next thing we would expect the service centre to do is to repair the faulty product at the earliest as its still within the warranty period. But, even after their oft repeated claims of attending the calls within 24-48 hrs, they failed to contact me for 6 days. The service in general has been pathetic. Next time, when I buy some electronic product I will think twice before going for SONY.

I am using sony vaio laptop. From last one month i am getting problem with my keyboard. There is the problem with b-key. I have given that laptop to my nearest sony support center for more than four times for same problem then also the situation is same. Every time they return back the laptop & within two days problem comes. I have requested to replace the keyboard but they are not replacing the keyboard. Poor service of Sony!

I agree. I used to be a fan of Sony too sometime back. I have 3 year old Sony TV - KV XA25- M80. It stopped 3 weeks back. I lodged a complaint with Sony authorized service center. It took more than a week for them to come to my house and inspect even after repeated calls. He told he has to replace a part which will cost more than Rs.4000. It is really very costly, at least for me. When I inquired one of the private mechanic I learned that the same part actually costs around Rs.650. Sony customer care personal told that it is costly because they have to import every part from some other country. I agreed even to the price they quoted. Till now they have note come and repair it. The mechanic has completely dismantled the inside of the TV so that no one can come and repair. The same thing happened with one of my friends music system. The buying price was somewhere around to Rs.9000. But a small repair done by Sony Authorized service center cost him Rs.3500. The told the same reason - It is costly because they have to import. The lesson I learned is - the maintenance cost of their product is very high and the service is very poor. I will not buy their product in future.

We are using Sony Vaio Laptop approx one year model VGN-FJ66GP/W model and its got damaged from LAN cable connection side and for that i need to replace the back side body and struggling a lot to find the authorized services center and the said spares but yet to succeed since week time and following for Baroda and Ahmedabad, Gujarat badly. I will be very happy if you can furnish me contact information to get it done with spare of Baroda, Ahmedabad, Gujarat region immly.

Amit Suthar, Gala Screening Solutions Pvt. Ltd.
Waghodia,Baroda,Gujarat - 23-07-2007 - 3.35 pm

When I presented my SBI Credit card it was rejected saying REFER TO ISSUER. i AM USING THE CARD FOR THE LAST 3 YEARS AND ALL PAYMENT OF DUES WERE MADE BEFORE THE DUE DATES.
Being the festive season I want to reactivate my card

I have complain for my LCD (PROBLEM IN PC INPUT) on around 24 oct 2007 but till now i have no information about it. I am very upset . Tel me what should i do

Pleaseeeeeeeeee?

I am using sony cybershot 7.0megapixel digital cammera, there is some on and off problem with this instrument so what shoudl i have to do.

and tell about showroom in Baroda.

Thanks

Hello Sir
Greetings!
I bought my laqptop from Sony World Pune which is located in Aundh around mid of September, 2006 but i think they are fooling around me till now.I paid INR 1, 25, 000/- for the laptop and INR 5, 000/- for extended warranty, but i have not got my warrnty card till now.on the time of purchase, the exective told me to fill the form for extended warranty and he told me that the card will come to ure house and he did not handed me any receipt, when asked for slip, he told me we dont provide any kind of slip.
After three months, when i didnt got anythg, i enquired and i got to know that the concerened exective had left that place.Till, no action has been taken against this as i brought this information to the owner of the Sony world.He told me that, he will fix the problem within few days.but then, I got transfered to Chandugard and i gave him the prior intimation by sending him the mail of changing of address, but still, I havent got any response...I think they are folling around me as I bought the costliest laptop from Sony but now i am going to file a suit in Consumer Court.
My details of the laptop are

Model Name VGN-SZ28GP-C
Service tag no. J001Q3KK
Serial no [protected]-7003262
Bios No. R008IN0
VJN-SZ SERIEKINDLY LOOK INTHIS MATTER ASAP AND THE BILLING IS DONE ON THE NAMEOF SHEKHAR GUPTA..

REGARDS
SHEKHAR GUPTA
TIMES OF INDIA
SCO 82 83
SEC 8A
CHANDIGARH
PUNJAB
[protected]

This is with regards to the Sony MP3 Player ( 2 GB) which I purchased in November 2007. The set completely stopped working from 1st week of April 2008, and its been one and a half month I have given it to sony service centre for repair/replacemement . Regretfully, I have to bring in to your notice that response from the service centre is awful and autrocious.

Inspite of calling daily to the concerned persons at service centre, there is no concrete solution with them. They just keep lingering on the matter.

I have asked several times to replace the set because it is under warranty.

I have never seen such a poor service till now anywhere.

I would like you to take a strict action against them and hand over me a brand new MP3 player ASAP.

Details of the service center and MP3 player is mentioned below:

Name & Location of Service Centre : RMS TECHNOLOGIES PVT. LtD., JAYANAGAR, 5TH BLOCK., BANGALORE - INDIA

CONTACT NO. OF SERVICE CENTRE : 080-[protected]
: 080-[protected]
: 080-[protected]

MODEL NO. OF MP3 PLAYER : B105F

CUSTOMER INFORMATION NO : BBR-762

Hope to get positive response from your end soon.

Recently my (4yr) Sony DSC FL5 D (5 DVD chnger) music system had a minor problem with its DVD tray getting stuck.After repeated calls & 2 weeks a rep came home to inspect & told thatthe system needs to be brought to the service centre. So I took it to the auth service centre(ACE) at Rajouri garden for repairs. First of all this service centre was an eyeopener, a small, filthy place, no airconditioning-elctronic work! Most inefficient staff! workin at snails pace.It took me TWO months & 8000/- Rupees & 100 phone calls & of course all th mental harrassment to get th system back!POOR SEVICE, MOST UNPROFESSIONAL STAFF

Even the OLD component NOT returned!

I have a SONY camera DSC S-650 Sr. No. 4116097 bought in October 2007.
Few days ago my daughter banged it on the table & Lens mechanism got stuck. I gave it to the authorised service centre. I was told that lens mechanism is damaged & I need to change the complete lens which would cost me more that Rs. 6000. This is close to the cost of new camera. Anyway I am not interested in paying Rs. 6000 for the repair. I am also not interested in buying a new SONY camera anymore since I feel that it is not at all maintainance friendly. I will go with some other make which would go easy on maintainance.

Hi

I bought my sony vaio laptop from USA eight days back, when I received my laptop I got free download of Norton 360 antivirus for two months. But as soon as I got my laptop I was not able to complete my antivirus installment. I spoke to sony customer care in USA and they assure us that they will figure it out, but somehow before that I have to come back to India so now I am wondering like in India to whom I can contact and resolve this problem
Thanks

Sony is cheating now a days, it is putting incomplete specifications on the website and hiding the limiations. The website is no more useful for selecting a model
www.cony.co.in
Same case with SonyWorld Paud Rd.

Dear Sir,

I have purchased sony viao laptop Model No- VGN-NR37G,

Laptop Serial No- X1304657

For using Microsoft office 2007- it requires product Key. Kindly provide the product key asap on my mail.
i shall be highly obliged to you.

I have purchased MHC888D model from sony world @ BSk in Jan. In Jun-July I have noticed that the sound is breaking while playing. I have informed the service center and they said that they have replaced 3 ICs to solve the problem. After 1 month the problem is again started and I have again sent me set to the service center. After lying there for abt the month they are not being able to find out the problem and given back the set without fixing it up day before yesterday. Yesterday while playing again the same problem occured.

This is really becoming a headache for me. I have purchased Sony with an impression that it has got the best technology and support. I would like to request the higher authority to look into the matter and arrange for a replacement at the earliest or else I would file the case in the consumer forum.

I am looking for a favorable reply and help me out to solve the issue.

Name & Location of Service Centre : RMS TECHNOLOGIES PVT. LtD., JAYANAGAR, 5TH BLOCK., BANGALORE - INDIA

CONTACT NO. OF SERVICE CENTRE : 080-[protected]
: 080-[protected]
: 080-[protected]

MODEL NO. OF Music System: MHC 888D

CUSTOMER INFORMATION NO : 7757

Thanks,
Sanjay Sen
[protected]

I bought a sony laptop on 1 0ct 2008 from a sony laptop dealer "Advance computer shoppee" jail road new delhi .
i paid full payment in cash but after 6hrs of delivery .they called me and told me that one of my Rs 1000 note is faked .i told them to that i will get back to them after cross checking from my end. i called then and told that it is from not my side but then they started threating me that if i dint got the currency note change (which was not mine) they will cancel my warrenty from sony and will launch a complaint in police station saying that a laptop is stollen from there shop.
im shocked to see the attitude of the dealers .

please take action again this and im also filing a complain against the dealer in consumer court .

hi
iam aji from cochin kerala i will bying new home theat 9000 rupees full damege plz help me my contact # [protected]

I hv bought Sony Vaio CR 343 Laptop last year.Just after couple of days after purchasing the laptop, laptop started giving problem, its both speakers and web cam stoped functioning.But i got it rectified at delhi lajpat nagar service centre.They gave me deadline for a week, but it took 2 weeks to get my laptop rectified.Now after 9 months, my laptop is again giving problem, it doesn't switch on.I took my laptop to chandigarh, sec 34 service centre.There they checked it and told me to collect the laptop after 1 day as it is having a minor problem, next day when i gon e there, they said me that ur laptop mother board have stopped functioning.So as the laptop warranty has been expired, so it charge around 8-10 thousand to get it rectified.
I want to ask manufacturers, that THEY ARE CHARGING A HANDSOME AMOUNT AS COMPARED TO OTHER BRANDS, BUT THERE PRODUCT QUALITY IS GOING DOWN DAY BY DAY.ALSO SONY'S SERVICE IS DETERIORATING.

I have bought a Sony 21" Vega brand TV with a remote . The remote is not working now. When I went for a repair to the authorized Sony Repairing Shop at Bhubaneswar, the representative told that the device is not repairable. It should be thrown and a new one should be purchased.
This is wrong and a case of injustice and fit for a reference to a Consumer' Court.
I request to address the genuineness of the complaint and change the policy if you want to continue in the competitiv market.
JAGO SONY JAGO because the Indian customer is awakening.

sony lcd bought jan, 08, such a problem arises because of normal usage, my faith over sony brand is in stack. kindly rectify the defects without charging any amount from me. kindly advise your service center to rectify it.
rajan.

sony brand name is fraud on consumers. so far i bought 5 items, all except nothing is good. so called quality is a word to cheat indian consumers. buy sony, if you are having black money.

I bought a new phone Sony Ericsson T715 and the issue which it has was that the camera would not take clear picture and no matter how still you try to be still the picture would be blurr and hence i went to the service center and told them about the issue they said that it wll be like this since it is a new phone and it can not have any issues and they said that the best they can do is that they can update the software, they did not give me any other options so i said ok and gave them the handset and i waited for 2 hours and them to update the software and then i checked it again the quality was the same it will still giving blurr pictures.
When i reached home i fould out that the service center people had damaged the hand set and now other issues had started like noise from the speaker, the youtube video would not play anymore, the mp4 videos would become mute for 10-15 seconds, you could not cancel the playing song and there was clicking noise comming from the handset. I wernt to the service center in Chandigarh again and this time they said that they can not do anything else for me and if i want i could speak with their manager.
I spoke with their maanager and explained him the issue he said that their technicians are experienced people and whatever they are saying is right and the handset is ok and regarding the youtube i need to speak with the Airtel customer care and so they did not provide me any kind of support. I even explained him that it was working fine before i gave the handset to their technicians he still did not agree andgave the same answer to speak with the Airtel customer care since it is a sim problem.
I spoke with the customer care people and they said that everything is fine from their end so i tried to use the sim on my friends handset on which everything worked fine and the youtube video started playing normally. So since i knew i would not get any help from the Chabdigarh service center i took the handset to sony service center Dehradun. And i explained the issues to the service center people agaion and they said that no problem and that they will fix the issue i two hours by updating the software, i explained them that the software was updated previously by the Chandigarh people but they still insisted that that will help so i gave the handset to them hoping for it to get fixed.
I came to them after 2 hours i checked the phone and found out that none of the issue were resolved and hence the service center people said that they will send the handset to the company it self to repair it it will take 10-15 days to fix the handset and hence i waited for 15 days and when i came to collect the handset they said that the motherboard has been replaced for the handset and so i checked it again and found out that none of the issue were taken care off and so i called the customer care of sony and informed them that the issues are not getting fixed they customer care rep said that submit the handset again and they will check it again i told them that the handset was with them for 21 days and still it was not fixed and so they should replace the handset the rep said that i can raise a complaint for replacement after calling back and after re-submitting the handset. I re-submitted the handset and called to raise the compaint for replacement the company people said that that it will take 2-3 business days for them to forward the request to the concerned departyment.
Then after 2 weeks i got a call from sony saying that the handset has been repaired and i can collect it from the service center i told them that the service center people do not agree to the issues which i am facing and so what should i do they said that they will check and call me back then again after 2-3 weeks i get a call saying that the youtube issue is resolved and i can collect the handset i told them again that there are other issues which have not been resolved so they said we will call you in 2-3 days after reviewing it.
And i am still waiting for them to call me and nothing seems to be working. Please suggest me something. My email is sumeet_77shah@yahoo.com. Please help.
17/02/2010

Would someone pay service / repair charge of Rs.4500 for a Rs.6900 product after 2 yrs of purchase/depreciation and that too from a so called good branch SONY for a sparingly used product? Sony is the worst and they DONOT care for the customers. Sony Electronics are USE AND THROW TYPES.. DONOT RELY ON SONY PRODUCTS IN INDIA.. THEY ARE THE WORST...

Here is my story and there is no ultimate response from Sony now. Mr. Subhashis is turning to be unheard and there is no escalation mechanism. I will for sure take this whatever heights I could and ensure everyone in India know about sony service pricing strategy and think twice before buying any Sony product. Here is my story... and the email written to Mr. Shubhashis and waiting for reply after couple of reminders in the last 10 days...

From: T, Prakash Babu
Sent: Tuesday, March 23, 2010 9:19 AM
To: 'subhashis.bagchi@ap.sony.com'
Subject: Would Sony India Hear my Voice? or Should I sue Sony India for Wrong information? RE: 'SonyIndia=[protected]'Regarding Job Sheet: 10909 - Micro HiFi system functional failure and expensive repair cost.

Dear Mr. Subhashis,

Would my concern be addressed by Sony India? I would like to know at least if my mail reached you, and if you are the right person to be contacted, because this email id has been provided to me by Sony Customer Care or Support Division and wanted to know if it genuine or fake email id. I haven’t got any responses so far. If it is fake and if I am not going to get any responses from this ID, I am planning to sue Sony India for providing a Customer with a wrong information.

Thanks,
Prakash

________________________________________
From: T, Prakash Babu
Sent: Wednesday, March 17, 2010 10:41 AM
To: 'subhashis.bagchi@ap.sony.com'
Cc: 'subhashis.bagshi@ap.sony.com'
Subject: RE: 'SonyIndia=[protected]'Regarding Job Sheet: 10909 - Micro HiFi system functional failure and expensive repair cost.
Importance: High
Dear Mr. Subhashis Bagshi,

I am Prakash, Sony was one of my favorite brand until off late I realized it NOT worth it., wherever I see a sony hoarding or a Sony outlet, I feel it’s a 0% customer friendly brand. And in India you damage the brand name by providing the worst customer support..

It took 6-7 times calling, of 5-10 minutes each to reach Mrs. Sharon Maria with regards to my issue. Since no one understood the problem. And Mrs. Sharon promised to call back and never did; finally I have to call here twice or thrice to reach her.

Alright getting back to the problem:

I bought a Sony micro-hi-fi system in Feb 2007 and it stopped playing the CD. The unit is very sparingly used by my parents. I gifted them a sony hi-fi because I thought its durable then any other brand, BUT any other brands are working fine which is much cheaper than sony.

Now the cost of repair was quoted as Rs.4242, but orally at the service center it was mentioned as 4700 odd first.
The cost of system is 6900, do you think any customer would like to spend 80% of money for repairing a unit after its depreciation? What is the justice given to the customers? After further talks I was given a quote of 3215.25 again that is 50% cost of the unit. I cannot afford more than Rs.500 for this unit.

I had a doubt on the Madurai Service center about its quote, quality of service, trust and reliability, so thought would give it in Bangalore, but the review shows Bangalore service center’s are worst than Madurai.

Please let me know what best you could do on my micro-hi-fi system, I cannot afford the price you have quoted.

So feel free to suggest should I throw away the system since your repair cost is too much and unreasonable? Or should all the customers of sony be aware of your post sales service so that they take the call on taking up the risk of buying sony products?

If you could NOT help me, please pass on the Sony India Head contact details, I will talk to him/her directly.

I know you may not like to talk to me, but if you feel, then here is my number
Thanks,
Prakash

ctually I have got finaced A bajaj XCD 135 from BAFL, , Kanpur (U.P) & the vehicle was picked from Authorized Dealer of Bajaj Society Motors, Mc-Roberts Ganj, KAnpur .After 20 days or 1 Month From the date of purchase the vehicle is making problem & after regular follow up for the problem at the workshop it was not completely rectified till date.Now they are saying that for these problems, it will be chargeable.
Do you think, there is no feaseability in case that if any problem is regularly noted but no proper solution is provided.In this case I will not be able to pay the emi's .This is now possible for me to pay the emi in these circumtances.

Manish Chaudhary
Kanpur
[protected]

i have a sony cybershot...

its just been an year and in that 1 year for 6 months its been with the INEFFICIENT sony service centre...

first its USB connector malfunctions...then i gave it for repairing...it came back after 2 months

second its flash stops working...again gave it for repairing...within warranty they charged me 2000rs for this...

third again flash stops working...now its again gone

it was to come back in a day or two...its been 2 weeks again now...fell like gettin myself a new camera...NEVER USING SONY AGAIN...

advice all u ppl 2 do d same...sony is d worst company...it hardly bothers about its customers n their inconvinience...

SONY SERVICE CENTRE IN CHROMPET (CHENNAI) WORST!

This is the first time i have seen the worst sony service centre in chennai (Chrompet). There main aim is to charge huge money and they wont deliever in the given time... if we call the service centre also they will tell engineers are busy ... but they wont come... as of experience bcz dont give any product to sony serivce centre in chennai chrompet.. For this you can buy new company product... NO CUSTOMER SATISFICATION NO PUNCTUALITIES

Hello
I've purchased Sony LCD 32". But it has problem in AV. in red AV when connected to audio no sound observed in LCD.
THis is not problem of wire. this is problem in LCD and this complent was logged to costomer care at least 5 times but no reply received from them.
I'm not at all happy with service of Sony AND I LOST FAITH ON SONY PRODUCT

WE ARE ONE OF THE FAN OF SONY SPECIALLY VIDEO CAMERA AND TV'S, WE BOUGHT A TV MODEL KLV-26T 400A AFTER PURCHASED THE PROBLEM STARTS IN VIDEO, ONE LINE STARTS FROM THE BOTTOM WILL COME UP TILL 1/4 TH PART OF TV AND PARTICULAR THAT PART FORM BOTTOM WILL BECAME DARK.

WHEN FIRST TIME THE SERVICE PROVIDER CAME CHARGES RS.3500/- AND ASSURED NOW ITS PERFECT, AGAIN THE SAME PROBLEM OCCURRED, SERVICE CENTER PEOPLE CAME ATTEND KEPT TV FOR 6-7 DAYS AND ASSURED THE SAME.
YESTERDAY AGAIN THE SAME PROBLEM OCCURRED, GUY FORM SERVICE SAME SAW GAVE ASSURANCE BUT STILL WE ARE WAITING FOR THAT ENGINEER.

WE ARE LOOKING FOR THEIR POSITIVE REPLY AND HELP US TO SOLVE OUR PORTABLE.

C P SHARMA
42A, WARD-10A, GRUKUL ROAD,
GANDHIDHAM-KUTCHH
[protected]

KLV-26T 400A

I bought a Sony Bravia LCD 40 inch on August 2013 and it got repaired within 2 months. The worst thing about Sony is its after sales service. The Worst company is Sony with worst product