South African Broadcasting Corporation [SABC]
Reviews and Complaints

My name is Amanda Mabovula, my father accidentally paid TV licence R400 instead of paying for Dstv so I'd like to get a refund for I have already paid for TV licence in recent months when I bought a TV, I have proof of payment can you please refund my money back to the account number of the person who paid or alternatively pay to my account number [protected] Capitec Bank Branch code 470010, this all happened in Mount Frere in the Eastern Cape on05/06/2018 at 17:12:19 seconds I'll upload the proof of payment
Kind regards
Amanda Mabovula

in 2014 there was a robbery at my house, they stole my TV and case was opened, i called the call centre and explained, they needed ref number i was told account will be closed, I called call center gave the reference/case number but to my suprise i get threatening sms saying account is handed over to attorneys where i submitted everything they needed like case number...will not pay for something that i dont have

I received an sms regarding non payment of my tv licence in October 2017. I provided the necessary documents ie. bank statement as well as the sms I received thenanking me for my payment as requested, I recceived an email of acknowledgement of receipt and am still been harassed. I have been sending emails regarding this matter. I feel that there is a lack of communication in the accounts department. This is highly unprofessional and this needs to be addressed.

We attached documents from 2016 and sent to Khahlela Gulele where Khahlela confirmed that the accounts were closed with SABC.

Please note this should not be paid. Amanda Lamprecht from Internal audit has been trying to get SABC to close accounts [protected] and [protected] since 2016 as there has never been TV's at these sites.

Affidavits were done and sent through to SABC and final amounts were paid 14 October 2016 for amounts of R3602.00 ([protected]) and R4422 ([protected]) and these accounts still have been closed. Last year it was Nudebt that was contacting us and all the details were sent through to them to Khahlela Gulele ([protected]@nudebt.co.za) on 13 November 2017.

Dear Sirs, Please check your records for payment paid to your FNB Bank account for the amount of R265.00 on 16th April 2018. TV Licence number [protected] I have been receiving numerous SMS messages from SABC to avoid penalties i must now pay R291.50 Kindly investigate this matter urgently and reply to me. Kindly confirm that you have received the said amount and adjust your records accordingly.

I await your reply urgently.

Regards.

-----Original Message-----
From: Anesh's Driving School [mailto:[protected]@vodamail.co.za]
Sent: 15 May 2018 10:42 AM
To: 'Kagiso Mdluli'; '[protected]@sabc.co.za'
Cc: 'Jack Matlala'; '[protected]@sabc.co.za'; '[protected]@sabc.co.za'; '[protected]@deloitte.co.za'
Subject: RE: SABC Website Online Enquiry

Good day

I am trying to make contact with your call centre but your agents just transfer me back to the IVR.
I am still awaiting feedback from Prudence regarding the below issue.
Can someone please call me regarding feedback

-----Original Message-----
From: Anesh's Driving School [mailto:[protected]@vodamail.co.za]
Sent: 11 May 2018 08:00 PM
To: 'Kagiso Mdluli'; '[protected]@sabc.co.za'
Cc: 'Jack Matlala'; '[protected]@sabc.co.za'; '[protected]@sabc.co.za'; '[protected]@deloitte.co.za'
Subject: RE: SABC Website Online Enquiry

Good day

I have spoken to Prudence who represented herself has the supervisor on Wednesday who promised to relate feedback yesterday (Thursday 10-05-18) which to this date no feedback has been communicated. It make one wonders are all the agents represent themselves as supervisor or superiors to just cut the clients off.
I request feedback asap has I am trying to resolve this query asap.

-----Original Message-----
From: Kagiso Mdluli [mailto:[protected]@sabc.co.za]
Sent: 09 May 2018 09:48 AM
To: Anesh's Driving School; [protected]@sabc.co.za
Cc: Jack Matlala; [protected]@sabc.co.za; [protected]@sabc.co.za; [protected]@deloitte.co.za
Subject: RE: SABC Website Online Enquiry

Good Morning

Kindly note that the delay was caused by me waiting for feedback from finance department. They have however requested that you forward us the proof of payment in order for us to process the reversed payments.

Regards
Kagiso Mdhluli

-----Original Message-----
From: Anesh's Driving School [mailto:[protected]@vodamail.co.za]
Sent: Tuesday, May 08, 2018 8:05 PM
To: [protected]@sabc.co.za; Kagiso Mdluli
Cc: Jack Matlala; [protected]@sabc.co.za; [protected]@sabc.co.za; [protected]@deloitte.co.za
Subject: RE: SABC Website Online Enquiry

Good day

I have spoken to Kagiso who misrepresented herself as a supervisor and explained my situation to her and also complained of one of your agents Katlego who is rude and abrupt, he should not be in customer service as he has no customer service skills.

I have been calling your call center for almost 3 weeks to sort this query.
Kagiso was to call me yesterday 7 May 2018 with feedback but no never did. I called again last night 7 May 18 and spoke to Mary Anne who promised to forward a call back to Jack, Prudence and Kagiso but no one has made any attempt to call or assist.

My id number is [protected] please may I have a call back so we can move forward and sort this query out. I have doubled paid in 2016 which your systems shows payment was received by Protea furnishers which is trading as Hi FI corp I cannot reverse payments after 2 years and hi fi corp called you guys last Friday while was there and advised they cannot reverse payments. I am not the only person that has complained about this pls sort it out asap so I can pay my outstanding +-R270 for the 2018 year.

-----Original Message-----
From: [protected]@sabc.co.za [mailto:[protected]@sabc.co.za]
Sent: 04 May 2018 08:26 AM
To: [protected]@vodamail.co.za
Subject: RE:SABC Website Online Enquiry

Dear Sir/Madam
Can you please send us your TV License number or ID Number to enable us to assist you.
Thank you

From: [protected]@vodamail.co.za
Sent: Wednesday, May 02, 20185:25:33 PM
To: TVLICINFO
Subject: SABC Website Online Enquiry

Anesh Dhewnarian has sent an email via Online Form [protected]@vodamail.co.za is the email address of the sender

Contact no : [protected]
Dispute on bill of R823.
I have double paid my account in April 2016. Last year I went to pay my TV licence at hi fi Corp and have told my balance is R0. So I went in in April May June and July and have been told there is a 0 balance. The lady gave me the sabc call center n number to contact you to find out more about my bill. I did call and the agent that assisted me told me I paid twice in 2016 and therefore there is nothing outstanding. Now I received an SMS stating I owe R820. I try calling and the 1st time the agent states that I owe R820 so I did explain to her about the double payment so she said I must hold on while she checks but then the call was dropped I did try many times to call but I hold on over 10 minutes listening to the I've. Today I also called and after an agent answered after 15 minutes she said that will transfer me to the domestic section and I was back on the I've for almost another 15 minutes and I dropped the call. Can someone pls contact me regarding this matter so I can pay the correct amount due

1. When I try to pay online for my TV license I get a message that the SABC has more
than one person with my Id number. How is that possible? This is illegal.

The message I received:
Mainframe returned more than one debtor client. SAIDNumber:[protected]...

2. I am over 60 years, why can't I pay the concessionary domestic license fee of R74.00? I do not receive any pension as I was paid off...

Hi in 2012 I submitted an affafavit that I do not have a TV . I applied again now in 2018 as I have moved into my own place at 91 LA Monmart, Morning Hill . I cannot get a TV because SABC is carrying on adding monies for a TV licence that I do not own a TV .
Please can you rectify this problem for once and for all . I can let you do a loco inspection of my property to show I don't have a TV licence and my Ex wife has a TV licence .
Please go investigate and see in what year last I even had DSTV . I don't have a Tv and would like to purchase one .
Please sort this out within the next 30 working days
Polo Dimeo [protected] .

Many thanks

Polo Dimeo
[protected]
[protected]@gmail.com

Dear Sir/Madam

We are pestered just about every day by the Call Centre of some Debt Collectors for outstanding TV Licence Fees of R6085.85 allegedly owed by my wife Mrs R. Palm. Every day a different person contact us and we then must repeat the same story that we are married for 55 years, we never lived apart during that time and that the TV licence has been in my name ever since we bought our first television set in the 1970`s. My wife never had reason to buy a TV licence in her name. Through all the years we only used one television set at a time, so why would we need another TV licence in her name? If anybody took out a TV licence in her name it is fraud. Our TV licence in my name is fully paid up and my details are as follows: Dennis Palm TV Licence No. [protected] Tel. [protected] /[protected] Email. [protected]@gmail.com.

Good day,

I receive calls from MBD attorney's almost every week and SMSes saying that SABC has handed me over to them for overdue TV license. They don't even say when it had to be paid in by and I them for an invoice/statement as I have never received such thing from SABC or even no reminder to say that I need to pay how much for the TV Licence. I totally forgot as this is an annual payment. Also, we don't even watch SABC as their programs are boring. I don't even own an aerial to receive SABC reception.

So, I am not sure exactly why you are forced to pay TV license when you don't use their services? Should I pay simply because I own a Television which I paid for and paid tax on? The law needs to be changed in this regard in my opinion. The other thing is that they just call you out of the blue with a total of how much you owe them and that the account has been handed over but before that there was no Statements/Invoices sent for the amount that needs to be paid. How else will you pay for something if there is no Invoice or Statement. Are they scheming the public for more money to keep in their pockets. All they give is a licence number. Where is the actual TV Licence Card. We pay too much to not get anything. All they do is repeat programmes, demand money, hand people over and get debt collectors to harass you & be rude without proof that you ever received a Statement/Invoice for you to settle the account.

I will be making a payments monthly to settle this and then after that I will seek legal assistance as this must be fraud. Before you pay for something, in any store or by RIGHT, there must be a RECEIPT/INVOICE to show the charge. Just receiving phone calls from debt collection with a total of how much is outstanding, that surely must be illegal. How do I know what I am paying for? What if I pay for someone else's debt or vacation? How will ever know that for sure.

I will be putting seeking advice from the Ombudsman regarding this or lawyers that can assist.

I was advised that I have an amount of R7304.4 outstanding from before 2009. I have provided affidavits etc confirming that I was only16 at the time that this licence is outstanding, and this cannot be valid, as I was under age to apply for TV licence / or to purchase a TV.
I have sent many emails asking for an update . Through the years I have always kept a clean credit record and this issue is severely effecting my rating and my mental state.
I will be looking into my legal options with medical damages should this not be resolved immediately. Further to the below, I am also looking at asking carte blanche to investigate the SABC cooperation due to this absurd amounts that suddenly becoming owing.

Nikesh Davids
[protected]

After numerous requests to get the SABC Statements from both the SABC TV Licence offices and Nu Debt I still get threatened by the Nu Debt offices that I will get charged R150-00 per month untill I pay the penalties but still none of them can give me proof that I was submitted any statements. I do have proof that I have requested the statements on more than one occasion but yet nothing has happened...

Good Afternoon

Television licence account no: [protected]

I have paid my tvlic on 4 Dec 2017 R265.00; but could not pay penalties. I was retrenched in Nov 2017 and am still looking for another job.

I have emailed about this (4 Dec) and told this people calling but all falls on deaf ears and the harassment is constant.

It's very stressful not having a job yet.

Please assist with wavering these penalties.

Kind regards
Penny Lotz

[protected] SW Salomon ID [protected] M Salomon [protected]

Ticket number [protected]

SW Salomon was in possession of a tv license till we cancelled it as we did not have one. In 2002 I think I took out a new license and paid it annually until 2015. We were informed in May 2016 that SW Salomon owes a huge amount in licence fees and after explaining the situation the SABS then asked for our Mariage certificate in June 2016 I send it immediately. When attempting to renew my license M Salomon in Aug 2016 I was not able to as they combined the accounts and transferred a very small amount of my license fees to my husband SW account. I queried it. I then wrote another email complaining about it on the 31st of July 2017 and again on the 16th of March 2018. If they want to combine the accounts then they should transfer all payments to SW account At this stage they are forcing me M Salomon to be illegal and not pay my license

To the manager:

please find the payment for 2016 and 2017 for the tv licence.

My complaint however lies with the fact that we have not received any statements via post or email for the whole duration.

If a statement landed on my desk whether it was by post of email it would have been paid!

we received a sms of the outstanding amount and i called in to enquire. I asked for a statement and had to call back again. No feedback.

Then i had to browse your website and register to finally have a statement of sort to see what i will be paying and what for.

I cannot be held liable for the penalties if i do not receive statements. I have searched the emails and not even a advertisement pops up for the sabc on the email account.

If it came by post we would have received it as nothing reaches us by the postal services due to their negligiance.

Find the payment for the outstanding licensing: 530.00

feedback will be appreciated.

tv licence no: [protected] charmaine janse van rensburg.
Please see attached Proof of Payment made 24/11/2017 at Makro Carnival in Brakpan.
I purchased a new TV on 24/11/2017 and at same time paid the renewal of my TV Licence at the pay point when completing the purchase. (R265.00) I have contacted them telephonically as well as send emails to 'tvlic. [protected]@sabc.co.za'on 17/01/2018, 25/01/2018, 2018/02/19 and a last time on 05/03/2018. Everytime I send a copy of my purchase till slip with these emails stating clearly the TV Licence amount as well and keep requesting that they rectify and send this through to the relevant department to correctly reflect the payment and remove all penalties & interest as this was paid before the renewal date of 2017/12/31.
Cell no: [protected] email [protected]@outlook.com
But still I keep getting sms`s stating that the amount is still outstanding I checked and from January 2018 till 05/03/2018 no action has been taken as yet to rectify this error, makro is stated as one of the paypoints on sabc website. I do not understand how it can be so difficult to do a journal and allocate the money paid to my account, I will not be held accountable for this error as it has been paid 24/11/2017 before the due date of 31/12/2017. This is unacceptable that not one of the people working there gets back to their customers, I want this account to be rectified the correct payment amount allocated to my account and the reversal of all penalties & interest amounts that has accumulated since their incompetence to allocate the payment correctly.
Rectify this with immediate effect.

Regards,
Charmaine Janse van Rensburg

My name is Hannelie Potgieter and my license number is [protected]. I have been paying my TV licence monthly by debit order for many years now and the last payment was debited on 20 Feb 2018.

Today I wanted to purchase a new television, but two stores refused to sell me a television, because the system informed them that there is an outstanding balance on my licence. The more I tried to explained that the balance reduces every month with every payment I make, the less they seemed to be willing to listen.

I find it ridiculous that the SABC expects the public to pay for TV licences and offer the option to pay it on a monthly basis, but then the licence is not acceptable when a person wants to purchase a TV.

They should make special allowances for those customers. I spent two hours in three different shops, before a sales person in the 3rd shop went the extra mile to contact the SABC and the problem was sorted.

The SABC should make it clear to retailers what process to follow, when encountering a situation like mine. It was very upsetting knowing that I'm a law abiding citizen whose has been paying my licence religiously every month for all these years and in doing so paying more that those licence holders who pay in a lump sum, but I get penalised like this for it like this.

Kind regards
Hannelie
Cell: [protected]
Work no: [protected]
Email: [protected]@gmail.com

ID: [protected]
TV license no. - [protected]

Good day,

I received a call from MBD attorney's last night saying that SABC has handed me over to them for overdue TV license. They say that it had to be paid in September 2017 and I remember getting a reminder but then I forgot and I got no other correspondence or phone calls from them to remind me again. I totally forgot as this is an annual payment. Also, we don't even watch SABC and only use Netflix or the Internet for our entertainment. I don't even own an aerial to receive SABC reception.

So, I am not sure exactly why you are forced to pay TV license when you don't use their services? Should I pay simply becaue I own a Television which I paid for and paid tax on? The law needs to be changed in this regard in my opinion.

I will be making a payment today and then I will follow up with you about clearing my ITC record for this judgement you have placed on my name. If this affects my record in any way then I will seek legal assistance.

I have also read on Legal Talk on Facebook that it is unlawful for the SABC to send your account to a debt collection agency and placing such judgements on your record.

I will be putting this on Social Media and HelloPeter today so that South Africa can know how we are being scammed.

Thank you all.

Tvlicense was handed over to vvm.

Received no posted or emailed statements.

If it was received would have been paid.

Paid the license fees but not penalties as i wanted to speak to a manager as it is unfair to klap us with penalties as no notifications has been made to is via post or email.

No one is responding to emails to speak to manager to come to agreement.

Treatening calls are being made to us

I need a resolve to this. Will only pay the lic fees this year too.

I am now receiving threatning messages from the licence department.. And it went up from r 265.. R 291 to r319! I have no tv naymore.. I am not in the finacial position to afford the newst fancy tvs... I am watchin movies from showmax and on laptop as I am linked to my land ladys dstv...

Why dont they go after the millions who never paid... What more can I do... I have sent message on the sms where they say I must reply.. I did.. Now I am being threatend...?

I have always paid and will pay when I have a tv.. But why should I pay for a service that is non even worth the r 265 when I dont want on'my' tv...

It is disgusting how the law abiding citizens are being hounded and treatened and yet the nothing gets done to other...!