Southern California Edison [SCE]
Reviews and Complaints

Mr. Andrew Zody, outside of his position as a Buyer for Southern California Edison, is also the President of the Board of Directors at Sheep Creek Water Company, a mutual water company located in Phelan California. Mr. Zody often mentions his employment at SCE, and also often wears his SCE shirt to meetings where he presides. At the last board meeting on Tuesday, August 15, 2023, Mr. Zody launched an unprovoked verbal attack against me, a Sheep Creek Water Company shareholder, and mentioned his desire to punch me in the face: “Usually I put my fist in somebody’s face”. When another shareholder commented “That was rude” Mr. Zody said “It may be Ma’am but this is factual”. Full audio of his comments to open the board meeting are here: https://youtu.be/DSSEGCnpCxc

8-15/16-2023

Your contractors were working to replace a pole at the rear area of our Neighbor's back yard. Plenty of room on the other side of the block wall in the neighbor's yard but they used our yard and Thrashed our Garden. My 5yr old Granddaughter and I had planted. I don't think that's right at all! My Granddaughter was heartbroken. My Wife was home at the time while I was in the Hospital having Emergency Heart Surgery. Your Contractors should have a little more respect for other people's property.

My Wife has photos of them here walking and standing in the garden.

It won't let me download the pics !

I called today regarding a disconnect notice. I had a payment arrangement set up and she explained why there was a disconnect notice. She told me I could set up a new payment arrangement with the new past due and would have to pay like $600 up front. I told her I don't get paid until August 17. She told me I could change the date online once the arrangement was set up. That was a lie. Now I've been on hold for almost 2 hours and no one is answering. Now I'm terrified my power is going to be shut off because I was given bad information by an uninformed rep.

During the day, I am at work the only electricity on is the tv in the morning, we keep the windows open, so no lights are used until the evening and my bill is twice as high as my neighbors in the same Condo. Their bills I am told are $85- $100. So, I want to know why this is the case. I have been trying to call and never get through. The one time I did I was told they had to transfer me to someone else and then no one ever got on, a message came on which said they were only taking calls for lights off or to get payment arrangements.

I would appreciate a call to discuss this. [protected] Because I did not pay this much for my 2500 sq foot home with 4 bedrooms 2 1/2 baths and we have a two-bedroom condo with just us.

Sincerely,

Cheryl Guidry

I've authorized payment for a bill, because the bill payment service doesn't electronically 'deliver" payment on weekends, payment will be 5 days late. I wanted to speak w/a customer service representative to notify SCE that payment had been authorized. All other payments had been made on time or ahead of time, the account was opened in the 90's. It is impossible to reach a live person by email or telephone. All that's available on either the customer service number or payment extensions/assistance w/bill payment are automated menu options and NONE of the options fit my situation/set of facts. The customer service number states there's are long hold times, but the customer isn't offered a choice of waiting to speak w/a customer service representative, I sat through 30-40 repeats, tried entering 9 or 0, to see if I would eventually be connected to a live person or put on hold to speak to one, I wasn't.

SCE.com has made it difficult to impossible to reach someone.

Today is July 17. I had my service transferred to my new residence on June 12, 2023. I have my acct online and I’m also on Auto pay. However, it has not been updated on my new bill. It says it is the bill is unavailable. It also says I’m not eligible for Auto pay! I keep trying to get this resolved…. How can I pay my bill or see it when they have not updated my new acct?. I keep trying to call to speak to a human to help me …. so here I am making a complaint.

After a fire, the 4plex was re-wired. Upon completion someone stole all the wiring. After have the units re-wired, I noticed 2 meters were crossed. I contacted SCE to verify (which they did and they are refusing to assist in correcting the tenants bill and it's been 3 months without notification of the status of the updated results of them verifying the meter. I contacted a supervisor, in which a message was left stating they would not be changing the meters or billing due to it being the owners fault. But the OWNER doesn't have access to change the billing or the meters to the correct apartment.

Apartment C meter is connected to Apt D

Apartment D meter is connected to Apt C

Both tenants are OK with the correction of the re-billing.

SCE stated there was nothing they could do which is incorrect because when I first purchased the building, SCE crossed the meters and they corrected the bills. I have a fire report number as well as a police report number.

During the month of June a SCE truck drove down my residential street at 416 N 20th street, Montebello, Ca 90640.

I thought they were replacing light bulbs with brighter and more efficient ones. In the evening I noticed that they had turned the lights off?!, now our side of 20th street (north side) is darker. Why was that done? I for one have experienced this type of incident in 1973 in the city of Los Angeles, my car along with many others was burglarized.

I am asking to please send them back and have them turn those lights back on.

Im filing agaist edison week after week my power is shut off for almost eight to 12 hours because they are updating lines. i have contacted them several times but they do not care about the people in our area. Im on medical devices to big to leave with i need them running when my power is off i have no WATER no means of cooking or showers the weather has been well in the triple digits and i'm tired of being inconvenienced week after week we live on wells in our areas every time my power is interrupted my devices stop working my food has spolied my dogs over heat i explained to edison that if we get a fire up here we cant put it out because no power my next step will be to contact a lawyer to fight edison i understand that maintenance must be done but week after week dose not work for me in this heat this should of been done years ago not now i have summit proof of lost food ect but i have yet to see any of it but this is happing all the time on top of this my well was just fixed and i was told with edison shutting down my well week after well will cause it to malfunction if this happens we will have a broken well again i'm asking for someone to look into this right away

We had solar system installed at our house in Manhattan Beach and SCE approved. and issued operation certificate in 2019. The first year everything was fine and we received the discount based oh what our system generated. Then we had a tennant who did not get the credit, When we moved back we got the credit again. However now for three years we or the tennants have not gotten the credit. The system works. We filed a case 10/31/22. Last note on it is that they verified working system. Still no reimbursement. Since by now it would be at least a couple or thousand, we did not pay a bill for $400 and they put it on delay. No one has gotten back to us. You cant in touch with anybody responsible. Their 800 number puts you in a loop for billing endless waste of time. Our next step is to file complain with ca.gov or file small claims against them and name the president of SCE.

It's really stealing what they are doing.

all i can say is wholly crap. the last two times the arborists have stepped into my yard they leave damage. 1st time about year ago the put a small hole in the side of my my jacuzzi and broke several branches on my well established plumeria plant. did say anything because the jacuzzi was older and the plumeria still had single branch and would recover. the second time about a month ago they broke one of the stepping stones in the backyard felling a palm tree. never had that issue before. no one said anything? cant tell me they didn't notice or maybe they did and their just hacks!

A few years back a power surge blew out the kitchen with flame and the pool equipment, wall receptacles and garage door opener, washer and dryer, costing $3590 in repair or replacement. SCE LEGAL did nothing toward compensation.

Yesterday we had yet another in a series of so called upgrades (due to SCE neglect for decades) which lasted from 5/15/23 at 10 p.m. to 7 a.m. 5/16/23. ON 17 MAY we're scheduled for another beginning at 7 a.m. ending? at 5 p.m. OUTRAGEOUS! MOVIE COLONY EAST AREA.

I received a notification to my phone number that power was to be restored by 10:30 am and no power until 4. I think they just turned off the power all day for no reason. No one could give a legit explanation or provide any information on why power was lost to begin with. I contacted the representatives. They sounded like they weren’t even telling the truth. I don’t believe that there was a problem with the power and everybody seem to act like it was just OK. Supposedly there was 694 customers affected if there was that many people that were affected without power with no weather issues and no one running into a pole or an electrical circuit of any kind how is that possible to allow that many people to go without power for no reason whatsoever during the day all day on a Saturday.

This is the third power outage (April 24, 2023) in the past 6 weeks. It was during the night and over 12 hours long starting at peak time 7:00pm and lasting until after I left for work at 8:30am. I use a C-pap machine and am unable to use it during these outages. Your service, or lack of it, is inexcusable! As if this is not bad enough there is another outage planned for this Friday April 28, 2023 (6:00am-3:00pm) while people need to get ready for work.

How could your company be in such a bad state that your customers have to be subjected to this constant abuse of power outages? I am looking into contacting my state representative concerning this matter. Our prices are sky high and there is no service to show for it. How are people with medical devices suppose to survive and I don’t have the money for a generator as well as pay for the food that perished from 14 hours of no electricity.

April 20, 2023
Re: Power outage
To Edison:

It is now the second time in three weeks that you informed us about a power outage at The Ojai Retreat & Inn, 160 Besant Rd., Ojai CA, Wednesday, April 12, 2023 from 9 AM – 6 PM and Saturday, April 22, 2023, from 9 AM to 4 PM.

We are not sure if you are aware that we are a business and that such outages affect us enormously. Each time, we need to give a 20% discount to our guests. Total loss of income during these two power outages is $1,362 for 4/12/23 and $1,786 for 4/22/23.

If you could start at 11:00 AM instead of 9 AM, this would be much better for our guests because the checkout time is 11 AM. Then we would not need to give them a discount or completely disrupt an event.

In case you cannot change the starting time to 11 AM, please pay us total of $3,148 for our loss of income. Thank you in advance.

Sincerely,

Ulrich Brugger
Director
The Ojai Retreat & Inn

My wife and I are not complaining, rather we cannot get ahold of anyone at Edison who can address our problem. We own a 4 unit property at 235 West First Street, Oxnard, CA 93030 that has 3 electric meters. Our bills for 235 West First Street "rear" have skyrocketed from @ $20/month last October to $330 this March. There's something wrong here and we need to be able to meet one of your field crew at the property to confirm if it's a theft, meter problem or unusual usage by a tenant. PLEASE HELP. We're retired and this is really impacting us.

Thank you,

John and Rosalina Steiner

[protected]

steiner.[protected]@icloud.com

Hello,

Last year I was removed from the care program even though i'm still a care recipient. After numerous calls to Edison I reached out in an email to a friend's contact at Edison. He advised that"my care rate was stuck in pause in there system which prevented the discount on my care rate on monthly bill. A billing correction has been issued and should be completed within one to two billing cycles." This email was from Sept. 30-2022.

Since Nov, I have called at least 5 times waiting for over 60 mins to talk to someone and nothing is resolved. Last gentleman I spoke to on 4/13/2023 said he sees all the notes and that the ticket was closed with no credit and no explanation. We spoke, he reviewed more and got on the phone with the care department. They advised him that they did review and approve the credit and sent it to accounting. He then said he has sent a email/call to the person who was handling my case in accounting to ask why was it closed. Where's the credit. He called me back the next day and said he was still waiting for a response. Today is 4/18.2023 I haven't heard back from anyone and I was just on hold waiting for customer care and after 28mins I sent to survey and then hung up on.

I am receiving letters from you stating you 're going to shut down my services because I owe a large bill. My bill is large as the increase in rates last year and no care credit I was struggling. I was waiting for the credit that I was promised to help pay it down.

Will someone at Edison finally do the task of resolving this issue and credit my account. This has caused so much more stress then I already have. Plus the time to call you for follow up and wait on hold for 50 to 65mins and then explain my situation over and over and be advised that it takes time. I was removed or put in pause/stuck since Jan 2022.

I'll be looking out for your response.

Thank you,

Monika Henry