Spares2go’s earns a 2.0-star rating from 4 reviews, showing that the majority of customers are somewhat dissatisfied with their purchases.
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Order not received
25/11/2016 ordered Nespresso spare - money taken from my CC same day
18/12/2016 checked website, my order was still shown as processing
18/12/2016 emailed to query the above
18/12/2016 Spares2Go informed me item was in transit from manufacturer
18/12/2016 asked why it was still showing as Processing on website
19/12/2016 Spares2Go responded that the item is normally sent in 21-24 working days
07/01/2016 - 29 working days after placing order I asked for my money back
11/01/2016 no response by either email or telephone, and no delivery either!
Please be very careful before placing an order with this company. They have appalling customer service, no telephone number to call, and stop responding to emails.
Replied
Delivered wrong parts
I have ordered some parts from this website and received the wrong ones. I immediately contacted Spares2go customer service and was told that my parts were out of stock so they sent me something similar! What? I demanded my money back, but they refused and said that they don't do refunds! Who on Earth allowed them to behave like that? If they did not have my order in stock they should have contacted me in the first place! Spares2go is terrible and totally unreliable company! Avoid at all costs!
The complaint has been investigated and resolved to the customer's satisfaction.
Scam trading
This company will take your money, delivery you the incorrect products and then ask you to return them at your cost. They will then claim never to receive them and refuse to reimburse or to supply the correct product.
DO NOT BUY FROM THEM
Is Spares2go Legit?
Spares2go earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
Spares2go has registered the domain name for spares2go.co.uk for more than one year, which may indicate stability and longevity.
Spares2go.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Spares2go.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Spares2go.co.uk you are considering visiting, which is associated with Spares2go, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Spares2go have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Spares2go.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Spares2go.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The spares2go.co.uk may offer a niche product or service that is only of interest to a smaller audience.
They have no telephone number to contact them
Ordered a timer knob for my dishwasher on 31st May 2011. Payment taken out of my bank account on 1st June 2011. As at 8th August I still haven't received the part. They have no telephone number to contact them only an e-mail which when you send an e-mail to them keeps coming back saying the part is on back order. I've subsequently found out that the part is no longer made and as such they could never get it for me. The amount is only £12.83 but that's not my concern. Other people could be losing much more money to this fraudulent company.
Ordered a part on 25/11/2016, today (29/12/2016) checked the website and Status states that the order is being processed. I want to cancel the order and receive a full refund. What is the possibility of it happening?
I have had the same experience as those above. I ordered a part on 11 Jan. 2012 and the money was debited from my credit card the same day. Since I heard nothing more, I mailed on 7 Feb. to ask for an update. I got a reply saying they were having difficulty finding the part and could I send pictures of the old part, which I did immediately.
17 Feb. I checked the web site which now had the part listed as obsolete. So I mailed again to ask them to let me know if they could find the part by the end of the next week.
No reply by 28 Feb. so I asked them to cancel the order and refund my money.
No reply by 5 March so I wrote:
To date still nothing.
On this basis this site cannot be recommended.
Ordered belts for my mother's vacuum cleaner on 6th Aug. Money taken out of my account on 7th Aug. Nothing by 16th Aug. Emailed them, they replied they were being sent. Nothing came. Showed on site as being on backorder. Emailed again. No reply, no belts. Emailed on 24th Aug cancelling order, ordered and got them within 2 days from buyspares, emailed again 2nd Sept. Still no reply and no belts. Email from them 10th Sept saying sent today. Emailed them but no reply. Belts arrived 15th Sept. I now have 6 belts for an old Vax R19. Anyone want one? Never use this company!
I ordered a part for my chest freezer on 24th October 2010. The money left my account on the 25th. At this time the part was showing as available. a few days later it was obsolete. I was then promised that the part was available and on order with their supplier, but the suddenly it wasnt available and I was promised a refund. I am still waiting 4 weeks later and they are now ignoring my e-mails. I wouldn't touch this site with a bargepole!
I've had the exact same thing! I ordered a part on 18 Aug, Spares2go took my money the same day but I have not received anything and my emails are ignored. I checked status again and found the part has now been declared obsolete so now I know I will never receive the part - still no reply or refund. Avoid buying anything from these robbers.
Spares2go Reviews 0
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Overview of Spares2go complaint handling
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Spares2go Contacts
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Spares2go emailssupport@spares2go.co.uk100%Confidence score: 100%Support
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Spares2go addressUnit 1 Restharrow, Bowerwood Road, Fordingbridge, England, Hampshire, SP63BP, United Kingdom
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Spares2go social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024 - View all Spares2go contacts
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