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Representative confirmed with me 3 times that their product will match in Size, electronic massage components, color, and chemical resistance, he reassured me the only thing Ill need to do is drill additional holes for the metal bracket, all chair sold on their website will fit any chair! I sent him picture if measurement, diagram of length and width, pictures to show color of the chairs, make and model, pictures of the remote control. 6 weeks of communicating and reassurance. Additional 5 weeks for shipping.
He lied, Nothing match. After bringing it to his attention, he suddenly doesn’t remember any thing we spoke about in 6 weeks
This company lies, sell you a phony product. When you return it they charge you restocking 30% fee. Their free shipping isn’t free, they charge me triple the amount of the carrier. I paid 8000 and got $1000 back
This company is a scam, from the owner to the representative. They have no products, it took 5 weeks to process from 3rd party. Byron intentionally misrepresent ; and aware of this company conduct. Theylll give you they run around to customer service whom is Lisa, who will NOT respond or answer calls or emails, she will not process the return or give instructions. Anyone reading this, reach out to To Georgias district attorney of consumer affair, unethical practices with intent to defraud consumers.
Claimed loss: 8000
Desired outcome: 8000
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The Complaint board and BBB have no way of assisting me as the consumers . Yes they need to face consequences . I don't know how many people they've done this too. I hope I'll be their last of victim.
I've reached out to General Attorney Of Georgia, The Consumer Protection Divsion and made a report . Under Georgia Fair Business Pratice Act , Section 10-1-390. This company fit every criteria under this code ! Misleading , Misrepresenting , advertising & selling & products they have No knowledge about . FRAUD define as an act deliberately , Unethically , intentionally misleading for benefit . Terms and conditions on their website contradicts , also differentiate at every phase after purchase.
I ask for a refund 1 hour after I recieved the product! The refund experience was so bad !
Lisa is only one who process returns. Shes the only one that can assist me . Who is An extremely tricky , shady, calculated person. I call , email and text everyday for 12 days asking her process this return.
On the 12th day she finally responded by email . Stating I have 14 days after recieving the product to make a return .
Realized at this point I have only 2 days to make this return. Immediately called Fed Ex Freight Carrier . Wow ! FED EX FREIGHT DOES NOT WORK ON WEEKENDS ? LISA HAVE HAD TO KNOW THIS ! Sneaky .
I realize after weeks of researched , they do not manufacture, nor do they have a warehouse , they don't even have a storefront ! So how is it possible for them to charge me 30% restocking fee & storage fee and shipping fee... if they didn't store it , ship it or stock it ? Come on .
You’ve called out SpaSalon.us for their blatant misrepresentation and lack of accountability. It’s clear they strung you along for weeks, only to deliver a product that didn’t match anything they promised. Charging you exorbitant fees and then ghosting you on customer service adds insult to injury. Hopefully, others heed your warning and steer clear of this operation. They’ve shown their true colors, and it’s time they face the consequences.