Specialized Loan Servicing [SLS]
Reviews and Complaints

My mortgage was through another company and was current. My husband passed away in early 2015 and shortly after I began getting calls from SLS asking for him. Since I had no idea who they were i would just say he was unavailable and ask them to speak to me instead. They refused and hung up on me. This went on several times a week for months and i finally stopped answering their calls. Soon the calls were almost daily leaving messages for my husband on my answer machine. Finally after two years I called the company and after speaking to several clueless people I got someone who asked me a couple of questions and determined they had been calling the wrong person...for 2 years! They were trying to reach someone with the same name. All that time they wasted, theirs and mine, because they insisted my husband was the only person they could speak to. I remember thinking I was lucky I didnt have that mortgage company.
In October 2017 I got a letter from my loan company that they were transferring my loan...to SLS. After waiting over a month for info from them, no welcome letter, no statement...nothing, I finally got in contact them thru their website and made my payment which by this time was late, resulting in late charge and $9.95 fee to make my payment thru Western Union. I doubt very much that western union is involved at all, just another way for them to make a few bucks.
I am worried about having to deal with this company. Why do we not have a say in the loan company we are being transferred to? I've been hearing so much bad stuff about them, i worry that i will have problems too. As a widow I cannot worry about scams and corrupt businesses.

sls is the worst loan service that I have ever had in the life of my title chain being broken since day one the mortgadge companeyies have broke my chain of title on my home but they think they own the home and they cant even produce the paper work or the proof of owner or that they even have any business selling the property any way they are going to be bankrupt in time so they will have to prove that they owned the property they sold it is a fraud and I want every one out ther to sue your lender make them produce the note they cant and they don't want to go to court to even try to do that and they wont call and tell all of your relatives and friends tell every one to sue the lender they will be forced to do something to fix the problem instead of trying to get congress to for give what they done with MERS they probably don't even have the paper work on your home and by the way when you were in default on the 91 st day they and a every one got payed by the loan being insured that you payed for so by all right the only ones who should have any say is the insurance co and you payed them so who really should be entitled the home its not the servicer or the bank it is the insurance co check it out and file a quiet title on your home find an attorney to help you and file the lender is not the servicer it is the party that you purchased the home threw make the servicer produce the note saying that they own the home they cant and they have no business collecting the payments either but when they try to steal the home or forclose the property make them prove that they have the right sue them audit the lender and find the predatory lending practices that they committed and sew your lender lets put a stop to all of this matter that the banks own every thing they don't have one nickel that they spent on your property but they are going to steal as many as they can get away with if we let them sue your lender

They are over charging you for ESCROW, I contacted
NC Commission of Banks, HUD and NACA. These people are liars and thieves.

Yep...I live in MI and back in 2007 I too had to get the OFIS involved for SLS to modify my loan from a 2/28 ARM that adjusted up to 10.1% upping our 1st mortgage payment by $300 per month. Wanted to get a fixed rate to keep our house. It took several calls and letters back and forth from OFIS and SLS along with missing our first payment ever on our mortgage by 15 days to get those ### to modify our loan. It is now 2011 and we are suing them for a fraudulent loan (original lenders out of business since 07 but SLS took on our loan as is) Had our loan audited in Dec 2010 found TONS UPON TONS OF FEDERAL/RESPA VIOLATIONS. We're suing to get them to bring our house down to the current SEV value NOT what we paid. They are being served next week...we'll see what happens. It's an old loan from 2005 so my husband and I are paying out of pocket...so far $3k invested but if we win and can shave potentially $70k off our principal balance it'll have been well worth it.

Any questions feel free to email me:juliemsantilli@yahoo.com

Here's How to Beat SLS if you Live in Michigan

I'm from Michigan too, but when SLS tried to charge fees to close our HELOC that they'd bought from GMAC, we call the state's office of financial and insurance services, OFIS, (www.michigan.gov/ofis). We filed a complaint against SLS. They tried to explain why they were entitled to charge us "servicing" fees for a loan that had no balance and was frozen (as all HELOC's were) due to the mortgage crisis.

During the first few letters, which went through the OFIS, the SLS agent was arrogant. Speaking down to us as if we were deadbeats trying to get out of the money they were owed. In truth, I think they were shocked that we'd file a complaint over a nominal amount. However, we felt they were wrong for charging us arbitrary fees for services that were never provided. We also felt that contracts protect both parties - not just the lender. Finally, we felt the best way to prevent these abusive practices is to report them.

We held our ground and responded to each letter, still through the OFIS agent, by restating our position.
After a few letters and a couple of months, they gave in and closed the inactive HELOC without us paying a cent.

Here's where it gets really interesting- the OFIS looks at the practices of the agency with each complaint. If they determine a company is engaging in illegal/shady practices- they'll investigate. If they find there's a pattern of inappropriate behavior- they have the authority to pull that company's license.

So, one complaint can level the playing field for everyone!

Best of luck!

SLS is illegally foreclosing on me as well. They recieved a 6700 insurance depreciation check and a week and a half later sent me an acceleration of our loan notice. I hired a private attorney and we se t over demand letters that were completely ignored by them. Theu dropped name from loan alltogether so I was not allowed ro evwn speak with them due ro not being authorized person on the account. Theu are foreclosing on me and auctioning my home Tuesday. I eben tried swlling before they did and withheld the fact their is a 5, 000 HOA lien on my property. Day of closing suddenly theres a lien and now I'm out of time to close before the auction because Monday is a holiday!

I have been dealing with these animals for the last several months. I just got a foreclosure notice in the mail, even though I have e-mails from them confirming payments for the months that our loan has been with them (was transferred to them by another scan company, Ditech).

This morning they just had me sitting on hold on their "customer service" line for 35 minutes, and THEN a robot voice said their "customer service" office is closed for a company meeting.

Yesterday I called within the stated business hours and the robot voice said to call back during business hours.

I WILL be contacting a lawyer about this, and have already asked a realtor friend for a reference for a good real estate/mortgage lawyer. I'll also contact the Feds, but they'll likely do nothing. A private lawyer hopefully will.

Try
Myforeclosureattorney.com

hope this helps. SLS needs to be shut down. Also contact the State's attorney's office In Colorado. Speak with Jennifer in that office to voice your complaint against SLS. Her phone number is [protected]

This company is fool of liars and thiefs. After speaking to mortgage company Specialized loan servicing On 12/31/08 I was told by Rosana Martinez my house would be removed from aution date of 1/15/09 I signing a repayment plan on 1/08/09 later to find out after sending them close to 20, 000.00 that they had re filed on 1/2/09 a new auction date of 5/15/09 and never told me of the date until someone came knocking on my door and told me they could keep me in my house another 4 months that the house was auctioned off back to the bank and was now REO what can I do this aint right Need help desperately.Specialized Loan Services lied to me and stoled my home I need a Pro bono Attorney ASAP

For 12 years I have paid my loan with SLS approx 3-5 days in advance. Never late and over paying my loan by approx $50 - $100/ month (some months over $500 extra). After 12 years, they contacted me by phone saying I was over $500 overdue, I called to review the account with a manager who said they figured out the problem. I asked about my over-payments and they said there were none. I asked them where the additional money went each month. He said it went to a mis-applied funds account. When I pressed him, he said the money is gone as SLS had the rights to the funds. My failure to properly mark such funds was my mistake and the money was gone. He also said because I had been over paying SLS was forced to charge me the $500 plus as a penalty for potential lost interest because I was trying to pay toward principle. Nothing makes sense. I appealed and during the 4 months I've been waiting nothing is going to principle and my loans are showing penalties each month. This month a $142 penalty for being ahead on payments.

BOA Home Loan Services sold my mortgage to SLS in December of 2013. Due to illness and no longer being able to work full time as I am on disability, We filed for Ch.13 in May of 2011. When that was was discharged in 2016 I began getting letters and calls from SLS saying that I was behind on my payments. I has never missed a payment. They insisted that I was never on time with my loan and that they payment I made in January of 2014 was applied to play my payment of December 2013. Each payment I've made have been applied to the month before so they are claiming each month that I am a month behind. I am not sure what I am going to do. I did contact the BBB and SLS sent them a response that in my opinion as nasty as they were treating me every time that I have tried to contact them. The BBB responded that they answered all of the information that I answered in the complaint and said that they will not take any further action so I need to find a lawyer or class action to join because they are really crooks. I don't know how I will afford a lawyer but I must get one. I live in upstate New York. Doe's anyone have ant suggestions?

Want to ask gambler669 if they ever found a class action suit against SLS? if anyone know of one in Calif. please reply with information. Thank you!

They are horrible! They are violating federal laws! They will not remove my private mortgage insurance even though it says in my mortgage note package that it was scheduled for automatic termination on March 1, 2016.

In Feb. 2015 I refinanced my home through Cash Call Mortgage Lender for $281, 000. Subsequent to this, the note was purchased by Fannie Mae and servicing was initially provided by Impac Mortgage Note Servicing Division. The first payment was due 4/1/15 and Impac serviced the note through 6/30/15. For some unexplained reason when I reviewed my payment history online, $83, 000 had been added to the principle. It is obvious that something was wrong as the note and all my docs clearly show the borrowed amount as $281, 000; Even Impac Mortgage account history shows the initial $281, 000 as well as the addition of the $83, 000 about 2 weeks later. I brought this to their attention and after many, many communications they said they resolved the issue and adjusted my account accordingly on 6/12/15. Their explanation was that somehow my note docs had been mixed up with another and caused the addition of the $83, 000. About the same time they said the matter was resolved, they coincidentally transferred the servicing of my note to Specialized Note Servicing (SLS) which began on 7/1/15. In reviewing my account with the new note servicing company SLS, the $83, 000 has been suspiciously attached to my account again. On top of all this, SLS now has my property confused as being in the wrong county and the wrong parcel number for my escrow account tax payments. On top of all this, SLS restructured my payments to coincide with the added $83, 000. So, instead of my payments having been made on time with the excess money going into my escrow account and paying down the principle, SLS is telling me I was actually delinquent in my payments. This all came to light after they did not apply an on-time payment I made that was almost $300 more than I am required to pay and tried to charge me a late fee (I have produced the bank documents to support my payment that was made on 10/2/15). SLS customer support told me they will look into it, but something is just not right. The same thing happened in November where my payment is not posting, even though my bank shows they accepted the electronic pay. I am very disturbed by all of this and would like some help in finding a resolution. I can provide an account summary from SLS to show the current amounts they list that includes the addition of the $83, 000 as well as the payment history from Impac Mortgage to show the suspicious addition and deletion of the $83, 000. I am an outstanding citizen and take care of all of my debt on a regular basis, with an excellent credit score. It is ridiculous the way my account is being handled and that I have had to deal with this since May. The unresolved issues are forcing me to complain everywhere and have led me to find all of the same type of complaints online dating back years? Why is Fannie Mae involved with these guys? If anyone has a suit going in California, could you please advise me via gambler669@yahoo.com and put SLS COMPLAINT in the Subject line. Thanks…

etrade sold my 2nd loan to sls 2/1/15 phone call after phone call & late notices
because they are trying to change the terms on an existing loan they bought

In early 2014 around February I received a deliquency notice in the mail. I thought this to be strange as I sent in 2 payments already. I called them 3 seperate times to discuss the problem with the payments I sent in and the first two representatives I spoke to they told me that they have not received the payments. When I called for a 3rd time 2 weeks later the representative I spoke to told me that check#2 payment was received a while ago, but was misplaced. So I told them they can depostie check# 2 and to void check#1. The representative told me that the account will transfer to another loan service company. I told the rep.even though SLS made a misplacement mistake they are still going to transfer me, they said yes. Now it is December 2014 and while checking my credit score it shows me with a 30 day deliquency the first month and has dropped my credit score signficantly.When I sent in a written dispute SLS looked at it and of course denied the claim. They want me to keep on playing tag with repeatedly sending disagreements in writing. Whereas all they have to do is review the recorded phone records. They knew they made a mistake with misplacing the checks and now my credit score it scared for seven years. After reading all the issues about SLS online I guess I should consider myself fortunate that I am not associated with them (SLS) any more.I just don't like that my credit score has take the hit for their mistake.

My mortgage was sold to SLS by Bank of America in 2012. I had sent tons of paperwork to them to had on the phone meetings and they said they had lost the paperwork are never recieved it. the court in my county threw out there forcloser against me. BUT they have now sold it to Green Tree who is will not work with me and told me i have a forcloser date in oct, the court system's have no records of this... how is this possible? i am not sure what to do i cant buy a new house because my credit it so bad now.

Bank of America sold my mortgage to these people I've been trying to remodify my mortgage and every time I call back they say paperwork wasn't filled out right and that I have to send the application again this would be the third time faxing these people the paperwork and I've even filled it out over the phone with a represenative i also went to my property to start cleaning it out to move back in and found a padlock on my door i called sls and asked them why last week and they told me that it was to secure the property andwill request to have the lock removed i called today and they said the request was never put in and they resubmitted it and to wait another 72 hrs they are horrible and am about ready to let them take my house...

If you want help dealing with this inept and incompetent company, contact the Consumer Financial Protection Bureua and state your complaint. They are an arm of the federal government that protects consumers for shady and underhanded procedures from financial institutions like banks and mortgage companies.

SLS has a flawed administrative system. Their so-called managers are incompetent to say the least. Their phone system does not have extension numbers for their employees and therefore you will never talk to the same person twice. Their employees are very unhappy campers. If you ask the same question to three different employees, you will bet three different answers! The company is a joke! How the State of Colorado Attorney General's office permits this company to remain in business is beyond me?!

SLS is a bunch of LIARS. my HELOC was sold to them from GMAC and they SUCk.
I have been trying to refinnance for over a year and filed a compliant with the BBB, but they closed my cased becasue SLS kept saying they mailed out the paperwork... which I NEVER RECEIVED.
SLS is a bunch or thieves! they should be put out of business

To all of you who have lost or are about to loose your home from SLS or Specialized Loan Servicing please please please take your complaint to the FBI. I did and they told me they are investigating SLS for foreclosure fraud. All you have to do is call the FBI and they will ask you a few questions and scxhedule a appointment to meet with a agent. Take all paperwork with you even if you dont think its important they will sift out what they want. Correction take copies because they keep them. If we all join in and figh along side with the FBI then maybe somthing can be done to get our homes back or put them in jail. As Americans we must fight for our rights that we have here in america. The FBI takes all complaints seriously and investigates them all. Dont wait the more complaints the faster they can help us all. GOD BLESS ALL OF US sylmarcowgirl@aol.com

I hate sls! i call asked to speak to there boss, after days of agruing with people that cant even speak english. I get this one guy on the phone that i laughted at he tries to get smart by saying this isnt a funny sitution, sfs is a joke! now there saying they cant even send me a monthy bill, but if i dont sent them a payment. They dont wait to mail out forecloser papers. how do i get my loan out of there hands ? help !

Here's an interesting complaint, we have a loan through SLS (cause they bought it from someone else), and in Feb of this year, they changed our mailing address to some place we've never lived, then in March they changed it again to my husbands Dad's address (where they get this from is beyond me) So I call and tell them that they need to change it BACK to the house address, and the response is...No one but my husband can make changes to the mailing address (in both our names). Who the heck changed it in the first and second place and why am I not authorized to change it to the correct address...I think its got to do with if we don't get our mail, we probably will pay late...well guess what, I don't need a bill to know when my mortgage payment is due and it gets paid every month, no matter where you send the mail too!

I'm truly sorry to hear all these stories. My parents house of 25 years and with more than $200k of equity built up was just auctioned by good quality loan after a quick 3 months period of sending letters that threaten to foreclose etc. After 3 months they filed a notice of default for $7k. Apparently Good Quality Loan represented the mortgage lender but they didn't send any notification out stating so. Does that mean that anyone can go and file a notice of default and sell your house just like that when you refuse to sign paperwork they send trying to force people to get modification loans and make other types of payment arrangements? How can anyone tell a scam from a non scam? Someone dropped a handwritten note at my parents house saying they had to leave in 3 days. We don't know if they house was truly sold, or for how much or anything. This has got to stop, these companies should not be allowed to get away with all this and ruin people's lives (My parents are in their 70's and this is just happening a few days before Christmas). Where can one go and make formal complaints to the goverment and other cosumer defense organizations to get help to stop all this? Good quality loan, Washington Mutual and CHASE suck big time and I truly hope the other two that haven't gone under yet fall flat on their face soon and are forced to remedy all this violations of consumer law and foreclosure laws. If anyone knows where we can start a move/petition or whatever it takes to raise awareness and stop all this please post it here so we can all help.

I also had a HELLO letter as GMAC sold my mortgage to SLS. It has not even been 12 days since this loan company has owned this mortgage and they are trying to charge me late penalty fees, higher interest, and report my delinquency to the credit bureaus! THIS COMPANY IS A FRADULENT COMPANY THAT IS TRYING TO SCAM HONEST PEOPLE. Anyone who has their mortgage sold, or transferred has 60 days to not be considered late but not with SLS! By the way, SLS is just a servicing company they do not own my mortgage, therefore they are like the middle man and they think they can get away with anything they want including taking a bigger piece of the pie such as increasing my interest rate, charging me a 5% penalty fee and reporting me to the credit bureaus be cause I was 10 days late on a loan that transferred 11 days ago. Good luck with your future endeavors SLS!

I became disabled last year, my husband lost his job, thus our insurance. We tried for awhile to pay for cobra but that was ridiculous. Our home loan is with SLS.
They began foreclosure and refused to speak to us at all.
SLS hired another company called Quality Loan Service to do the foreclosure.
My husband is back to work although making less money and we still have no health insurance.

We tried to hire an attorney who took our case to stop the foreclosure or postpone so we could try to straighten this mess out.
Well we just had our retainer returned from the attorney with a note that stated " The success rate of litagation is not very high & there is a great deal of case law research, requesting of documents, & the necessity to file litigation."
This attorney as well as others we have spoken to seem to think that the loan companys create so much excess work to stop the foreclosures that its just not worth the trouble because ultimatelty they get the foreclosure done anyway.

I give up. Our taxes were given to the banks for baleouts to help people and I just am not seeing it.
In fact, the foreclosure rate in my state of AZ has gone up.
We tried eveything we could to work with SLS to no avail, so we will lose our home next month in August.

Thanks SLS and all the other blood sucking servicing loan companys out there.

Be sure to file a complaint with the FTC at: https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

Also, file a complaint with the Better Business Bureau:
https://odr.bbb.org/odrweb/public/getstarted.aspx

In my case, Specialized Loan servicing has made reporting errors to the credit bureaus 3 times. They should not continue to maliciously wreak havoc on consumer credit scores without reason.

Every time I make a payment it is not applied correctly...something is not right with company..the slip I fill out states where monies are to go but they do whatever they want. I have contacted every other day but get no where. I have proof through bank payments are made every month on time

It is very important to check on MERS. Go do your research and you will find out that the loan has been paid!

We have been trying to work on a modification for over 2 years with sls. I'm reading the same things on this web site that have happened to me. I would like some information on this class action suit if it's not too late? I see it was filed or started in october 2016.
Thank you for any information on this.

Our loan mod was a farce. You never intended it to succeed. We sent all docs requested but it was never enough. We paid it off. However, we'll pursue every option we have to make you pay for fraudulent loan modifications. Your
Company (sls) took money from the us govt (making home affordable), with no intention of helping anyone.
Stephen miller

I'm going through a settlement with bank of america... Bank of america sd the loan to sls after a settlement was reached with the d. O. J and bank. Of america is supposed to pay off but, the bank says they sent information to sls and sls keeps telling me they know nothing about any settlement.

I have a mortgage which I pay on time every month and SLS is harsassing me with threatening phone calls and they have not sent me a monthly statement that they have received my payment yet they are taking money from account, please help

Shame on GMAC for selling out to this company what was once we had good credit SLS is giong to DESTROY it.

SLS has not sent me any statements since taking over my equity loan, they just hoping that if I miss a payment they can recall the loan in full with penalties.

This company should be shut down by the Federal Government and everyone should be tosss into a Maximum Security Prision where BIG BUBBA can have a field day!