Spectrum.com’s earns a 2.4-star rating from 614 reviews, showing that the majority of internet and cable service users are somewhat dissatisfied with connectivity and customer service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
rate hike for long time customer
I've been a Time Warner Cable customer since 2003 with no interruptions. I've only called in for support three or four times in a seven year span. I subscribe to all of the services that Time Warner Cable offers - internet, TV, and telephone. I've signed Price Lock Guarantee contracts with Time Warner Cable multiple times.
After being such a good customer, why is my rate increased year after year without any additional services or features added onto my account?
The complaint has been investigated and resolved to the customer’s satisfaction.
professionalism
There is a supervisor at Time Warner Cable who is so unprofessional by the Name of Joe his I.D. Number is 6059 my first complaint about this guy is that he is not management material he speaks to the employees on his team and other teams in a very harsh and unprofessional manner. I was really surprised after hearing the way he spoke to the employees and there has never been any deciplinary action taken against him, but yet the employee who he has belittled always find themselves in the hot seat. If this is the kind of management that Time Warner present to there customers then its pathetic and someone from upper management need to look into there office in Culver City. Know one has the right to conduct themselves in a unprofessional fashion and call there self a SUPERVISOR this man is more of a liability to Time Warner then an access to the company in order to run a Professional Company you mudt start off with professional management and Joe is more bitter then sweet the man need a personality check up because he does not have customer or management skills and as an employee of the Time Warner it reflect back on the Company, Please advise how this manner will be handle. Thanks for taking the time to acknowledge this complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't know this associate, but I have dealth with someone named Lori who was just as unprofessional. When I called back to cancel one of my services, that associate was more than helpful and nice (maybe because I was cancelling?) - Time Warner really needs a wake-up call because uverse is going to run them right out of business, as it should!
re: billing error (overcharge)
To Whom It May Concern:
On August 26th 2009, I applied for cable television which was installed on August 27th 2009.
That same day at 6:30pm, service was interrupted. An appointment was made and confirmed for August 28th 2009 between 8:00-10:00am however the technician was a no show.
Another appointment was scheduled for August 29th 2009 between 12:00-4:00pm. By the time the technician arrived, I had the service up and running. The technician re-checks the system and indicate everything was okay.
On September 6th 2009, my service was interrupted again, made an appointment for September 9th 2009 between 6:00-9:00pm. The technician got the service up and running.
On September 12th 2009, my service was interrupted again, made an appointment for September 13th 2009 between 12:00-4:00pm. This time a supervisor was sent who had a difficult time returning the service. After several attempts the service was restored. This technician stated that my television was the problem (so typical) and should purchase a newer set. FYI: A this time (March 20th 2010)I am still utilizing the same television that was defective.
My billing cycle arrived for October 12, 2009 showing total charges of $281.21.
The breakdown:
Previous Balance $175.51 (Bearing in mind that on my August billing the balance was $57.90 which was paid on August 25th 2009).
Current Charges $106.70 (GIVING GRAND TOTAL ABOVE).
At the time, I really did not pay close attention to my bill due certain circumstances.
However, after reviewing my payments and noting my balance was always overdue, I did further investigating.
Kindly note my charge for this new cable television was $84.90 (with internet service at $29.95 + $5.00)
With a special promotion the fee at the time of billing was $67.50 + ($29.95+$5.00) =$102.45
WHY AM I BEING CHARGED $175.51?
On March 01st 2010. spoke with Time Warner agent Peggy McCare)requesting a detailed listing for these charges. I was informed that they have to search their archives and will have this forwarded via mail within one (1) week. After not receiving any information within this time frame, I contacted Time Warner again speaking with agent (Jen) who conveniently stated that her colleague gave incorrect information. In that the research will take about 6-8 weeks? Are you kidding? Obviously, I was quite angry to say the least.
Time Warner Cable is one of the most unstable and unprofessional company of its time.
You know what is also ironic is that there customer service agents are actually suited to work there (NON PROFESSIONALS).
Also note, NO REFUNDS were given for the days without service.
Please assist me in this matter.
Sincerely
Wendy A Thomas
The complaint has been investigated and resolved to the customer’s satisfaction.
From its misleading, deceptive advertising and unscrupulous sales reps to poorly maintained equipment and cabling - you will only be more disappointed by their jaw-droppingly horrific customer service. Buyer beware. If you have no choice but to utilize TWC, READ ALL proverbial SMALL PRINT CAREFULLY - and then, DOCUMENT, DOCUMENT, DOCUMENT! Do not trust TWC with auto pay, as you can expect even a contract invoice to fluctuate wildly. Make sure you have limitless phone minutes, as you will need them when attempting to secure tech support or correct your invoice. Oh, and one more thing, do not bother reading the BBB report... What a surprise - it is biased.
cable problems
For several weeks now, we've experienced almost daily problems with our cable, mainly brief but frequent delays in broadcast. The delays last only a few seconds, but in some instances have occurred every five minutes.
We believe we should receive a credit for services lost, because we haven't received the full service that we've paid for.
When paying last months' bill, I asked the clerk in the office if they were experiencing problems, because ours had just started that day, and she said they were but thought they were being resolved.
Clearly, the problems are still there.
The complaint has been investigated and resolved to the customer’s satisfaction.
early termination fee charged because they can't provide service!
I was very disappointed with the lack of customer service and cooperation that I got from Timewarner cable and I quickly learned that they DO NOT care about the customer, only the $$$ they make off of you. I have been a Timewarner customer for over 15 years. I moved from another city and had to reestablish service at the new address. I had the service for 11 mths and because of employment, I had to move 1 mth before my contract was up. I tried to have them to transfer service to the new address, which was about 20 miles away, but THEY COULD NOT PROVIDE SERVICE TO THAT ADDRESS because TIMEWARNER WAS NOT YET ESTABLISHED IN THAT AREA. I was forced to go with Windstream which is awful and I hate it. I believe dial-up would be faster than their high-speed, but that is another story. I took my box in and paid my final bill at the store and then I get another bill for an early termination fee. When I called to tell them that I did not terminate because I chose to, I had to terminate because they could not provide services in that area. They DID NOT CARE and I went over the manager's head...they told me if I did not pay for it then I would be turned over to collections...and they did... and it showed up on my credit report! And wouldn't you know...2 months later they set up Timewarner in that area, but now I could not cancel Windstream because I would have then had to pay Windstream and early termination fee. Timewarner has so much business and THEY TALK about how much they value their customers, but they know that with every cancellation, they will have 3 more to sign up, probably because they have the market so monopolized that people really don't have much of a choice. Although I hate Windstream, I will remain with them because they actually seem to care about the customers (even if they do have crappy service). TIMEWARNER CABLE...SHAME ON YOU FOR NOT PUTTING YOUR CUSTOMERS FIRST AND NOT APPRECIATING THE ONES WHO ARE LOYAL TO YOU!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered the bundle package in November. Was given papers to submit for $100.00 rebate gift card.
I have called 8 times and given a different answer everytime...There is NO REBATE...it is a scam
YOU SHOULD HAVE TRIED FRONTIER COMMUNICATIONS! MUCH BETTER THAN TIME WARNER AND WINDSTREAM!
double billing
My mom and I have had all three services through this messed up unprofessional scam artist "company" for MANY years and we've had cable since they FIRST started out..that's a very long time, probably around 20 years. Well, they are known for one thing...double billing then disconnecting people claiming they're past due. Believe me, we are going to do everything to get our money back from the past several years that they were double billing us. We have written proof. Okay I'm off to make their lives a living hell throughout the internet including BBB and Fox 6 News.
I'm having the same problem with them! I talked with a service rep(Jared) and he said my bill was so high because of movies that we've rented. Funny, before when I payed by phone they said any movies rented were paid for up until that time. But when I tried to explain this to him he said that movies on my bill-as far back as Feb 23rd, (this was on mar. 30th)weren't on Marches bill but would be on Aprils bill. That makes no sense but he refused to listen. We went on a 2 yr contract sometime at the end of last yr. for a 132$. After I payed this last bill, we only rented 3 movies and my next bill is already 161. There were only 3 movies for 4 bucks each on this, next bill. So Far just this yr. I've paid them191 Jan 4th, 150 Feb 8th, 190 Feb 22,
150 Mar 30th, and now they're telling me my next bill is already 161 due Apr. 16th.
I know this sounds a little confusing and I think that's how they get away with it...so far
I really really don't TW. I could go on about a grounding rod issue that their tech didn't put in at time of install...and now they say that they don't do that..It blew our central ac but that's a whole different issue.
deceiving the consumer
CAUTION-BEWARE-CAUTION When you purchase the Time Warner (TW) bundle package, buyer beware because you are not locked into the initial agreed price for the entire 24 month period. Time Warner will deceive you by not fully explaining that after the first 13 month they will increase that price, and they can increase it by whatever they want. Even after you prove to them that their verbal contract did not clearly state that there would be an increase, you the consumer are wrong. (Even the TW representative agreed it wasn't clear.) The TW Representative told us we were sent a written contract, which clearly states on the second page, there would be a price increase in 13 months. We honestly did not get this written contract. When we asked for verification of sending this written contract, he stated that we should have received it in a TW welcoming letter one month after we signed up. We keep all, yes all, the information we receive from our utility providers. Guess what, it not in the file. You see TW doesn't make mistake, they are perfect. In addition, BUYER BEWARE that when you ask a question or cost from one of TW representative's does not mean that when you talk to the next TW Representative it will be the same or even close. TW Representatives will quickly say or imply that you didn't understand what you were being told, or they'll say I don't know why you were told that. What it comes down to is you, the consumer's are dishonest and not trustworthy!
When I repeatedly explained my problem with 6 different TW representatives I was told that I was being difficult to work with, when all I wanted was for them to honor their 24 month bundle service quoted price. Get this, TW will tell you that your conversation may be recorded, but when ask the TW representative to check their recordings of your previous conversation, they can't. WHY! Also, BUYER BEWARE that when your initial 24 month contract expires, TW will automatically renew your contract for another 24 month. The only notification you will about this will be attached to your monthly bill. Don't try cancelling before you receive this notice, because TW will not or can not recognize it. Finally, in my ending conversation with TW, I told him that it appears that everything it set to the favor of TW, he replied, "Yep".
The complaint has been investigated and resolved to the customer’s satisfaction.
I willing entered into a 2 yr price lock guarantee with Time Warner Cincinnati in July 2010. The INTENT of the agreeing parties is to a fixed price "locked" for a two year term. At that time I was transferred on the phone to a 3rd Party verification representative and I listened carefully to the terms and agreed to an early cancellation fee. However the OTHER TERMS AND CONDITIONS were not read or pointed out to me in this phone call. Nor was I informed that this contract would automatically renew at the end of the period at whatever terms are listed in the renewal notice which Time Warner would send me APPROXIMATELY 30-60 days prior to the end of the two year term.
When I called Time Warner in August 2011, I asked for Time Warner to flag my account NOW to NOT RENEW after the 2yr period, I was told this is NOT POSSIBLE. I must call in after I receive my renewal notice. This is not a proper or fair contract.
Starting on November 2011 Time Warner will be raising the rate for my converter box by $0.99 and the DVR service $1.00. I called to question this price increase given I had assumed I was under a price lock guarantee. The quickly pointed out that this was addressed in the OTHER TERMS AND CONDITIONS and was read to me by the representative. I stated this is not a proper or fair contract either. Time Warner has the discretion to increase charges at any rate on equipment that is mandatory in the delivery of the content of the package for which I have a price lock guarantee. I have no recourse available for this price increase since they state that on cancellation I must pay an early termination fee.
In summary - Time Warner can increase the equipment necessary for delivery of the content of my digital HD package and I am in "rate prison" with no ability to exit without substantial financial penalties. Time Warner can change anything they want in the contract and I have no ability to cancel without penalty AND I cannot ask them to remove me from any renewal of this contract until they notify me with an automatic renewal notice (also with price increases they define without my approval). THIS IS NOT A PROPER OR FAIR CONTRACT.
I have cancelled my service as of 11/25/2011 and will not pay the $37.50 cancellation fee (plus $2.44 tax). I have written the BBB, and will be contacting the PUCO.
root@jellybean:~# traceroute -n 4.2.2.2
traceroute to 4.2.2.2 (4.2.2.2), 30 hops max, 38 byte packets
1 66.65.48.1 9.001 ms 6.383 ms 7.395 ms
2 24.29.151.253 9.504 ms 8.954 ms 9.433 ms
3 24.29.151.82 9.451 ms 9.883 ms 3246.235 ms
4 24.29.148.70 50.257 ms 9.677 ms 26.572 ms
5 66.109.6.76 14.856 ms 12.888 ms 107.14.19.22 9.497 ms
6 66.109.6.159 10.398 ms 8861.945 ms 12.429 ms
7 4.59.20.33 13.489 ms 39.502 ms 4.59.20.157 9.430 ms
8 4.68.99.30 11.978 ms 13.087 ms 18.258 ms
9 4.69.132.97 8220.797 ms 18.342 ms 27.543 ms
10 4.69.134.66 19.597 ms 21.867 ms 4.69.134.70 31.099 ms
11 4.68.16.3 17.087 ms 4.68.16.67 19.598 ms 4.68.16.195 23.852 ms
12 4.2.2.2 21.029 ms 24.482 ms 18.855 ms
3 24.29.151.82 9.451 ms 9.883 ms 3246.235 ms | they will say reboot the router here...
NetRange: 24.24.0.0 - 24.29.255.255
CIDR: 24.24.0.0/14, 24.28.0.0/15
OriginAS:
NetName: ROAD-RUNNER-1
NetHandle: NET-[protected]
Parent: NET-[protected]
NetType: Direct Allocation
RegDate: 2000-06-09
Updated: 2002-08-22
Ref: http://whois.arin.net/rest/net/NET-24-24-0-0-1
couple of _hours_ later that took under a second to complete:
rainofkayos@animal ~ [1937] % time traceroute -n google.com
traceroute to google.com (74.125.93.103), 30 hops max, 60 byte packets
1 192.168.6.1 0.244 ms 0.256 ms 0.251 ms
2 66.65.48.1 12.012 ms 12.941 ms 13.196 ms
3 24.29.151.253 10.982 ms 10.961 ms 11.884 ms
4 24.29.151.82 17.854 ms 17.855 ms 17.890 ms
5 24.29.148.70 151.928 ms 151.929 ms 151.891 ms
6 66.109.6.76 151.932 ms 151.943 ms 151.879 ms
7 66.109.6.26 20.268 ms 16.175 ms 16.098 ms
8 66.109.6.28 20.171 ms 20.115 ms 26.777 ms
9 107.14.19.135 160.365 ms 66.109.6.165 157.126 ms 157.048 ms
10 74.125.49.181 178.778 ms 66.109.9.66 178.321 ms 74.125.49.181 179.437 ms
11 216.239.48.112 24.684 ms 216.239.48.108 164.857 ms 169.299 ms
12 209.85.248.75 175.873 ms 209.85.248.73 165.869 ms 172.223 ms
13 209.85.254.235 171.923 ms 171.899 ms 209.85.254.237 171.850 ms
14 216.239.47.34 44.502 ms 64.233.175.14 174.186 ms 216.239.47.34 52.465 ms
15 74.125.93.103 182.448 ms 182.329 ms 167.135 ms
traceroute -n google.com 0.00s user 0.00s system 0% cpu 0.369 total
what makes it really suck is it occurred 1. in the time of a major amazon outage where I was working with my client to resolve things. 2. This has occurred so many times this month its seeming to be normal now.
I totally agree with TW SUCKS! I ordered Time Warner Cable for two reasons Time Warner claimed to have the fastest speeds in this area and the apartment I moved into had free cable TV with HBO and Showtime. When I finally moved here the apartment complex came with Time Warner Cable pre wired with free HBO and Showtime. It took Time Warner two weeks to turn on the HBO and Showtime. Customer service was courteous each time I called. The first time the customer service agent said that cable was an issue the apartment complex had to deal with. The second time the customer service agent said it was a local agent’s job and the third time I called the customer service agent took care of the issue. Internet speeds are junk. I pay more for 1Mbs up and 15 down, the fastest speeds for residential use, with speed boost. My actual speeds are, .488Mbs up and 18Mbs down (according to speedtest.net). Therefore, I am getting speeds that are offered for half the cost. My phone line rings off the hook with ADT and other security companies offering me their services. This started 24 hours after Time Warner installed my phone lines. These people know all the information I gave to Time Warner when signing up even though I have an unlisted phone number and I have recently joined the national do not call list. All-in-all Time Warner are crooks. They have the capability to run much faster lines but have it dialed way down for some unknown reason. Oh, and as for the free cable I get more pixel scatters and snowy screens than any other service I have ever had from any other state and I have their box!
Time Warner Cable is the single worst company I've ever had to deal with. My Internet goes down for weeks at a time, On Demand doesn't work for days/weeks at a time, and they raise my bill a dollar or two about every month or two. I've actually considered moving to another town just so I can get another Cable company service since TWC has the monopoly in my town.
Another thing to be weary about is what they call "free." Nothing is free in this world, TWC. I am paying for the HD box, paying for digital cable, and you call your HD free? So when my HD channels were out for a month, no credit could be issued because HD was... "free." My most recent issue with the award losing company is now my On Demand services are no longer functioning. I cannot watch HBO/Showtime On Demand, but no credit can be issued because its a "free" service. How can this be a free service when you can't watch it if you don't subscribe to HBO/Showtime?
I've been here a little over three years and have had nothing but problems with TW and their horrible customer service, poor quality HD, and on and off internet. For your own sake.. avoid them at all costs
bill scam
i had cable service with them and canceled it before i went to iraq and payed the final bill and a few months later got letters from collection agencys sayin i owe them money and i called charter and they said i payed off my ballance and 3 years later the Credit Protection Association, L.P. is sayin i owe them money and i called charter again and now i magicly owe them over $120 and they cant even send me a writen history of the bill. same this happened to a bunch of my other freinds i went to iraq with
The complaint has been investigated and resolved to the customer’s satisfaction.
I am having the same issue. It seems that no one at either company can give me a bill breakdown on what I owe or any paperwork from the day I walked into the office and dropped off the equipment and payed my final bill. Did you resolve this? If so how?
Thanks
I am posting on behalf of Credit Protection Association (CPA), L.P. to address many of your questions and concerns. You may contact CPA by:
Phone: [protected]
Fax: [protected]
Email: info@creditprotect.com
To access your account, visit paycpa.com. Here you can review your account, check your balance, make an online payment/dispute, and get instant confirmation for your transaction in a safe and secure manner.
customer service
I find that the customer service in Brooklyn branch of TWC is really lacking. We have been trying to transfer our Triple Play Service (cable, phone, internet) to our new apartment for about a month now.
Our first scheduled technician appointment never happened. When we called TWC, the rep said, "Oh you're service was canceled." We replied, "well we didn't cancel our service, we transferred it." They also reported that there was no record of the scheduled appointment. We rescheduled for two weeks later.
The next day the TWC phone division left a message about the transfer of phone service and asked that we call back. So we did. The rep said, "oh well that's the phone division, you need to speak with them." "Okay - so how do we do that?" No response. They also mentioned that a technician had stopped by the day before at 12:15pm but no one answered the door. The day before we were told that there was no record of an appointment because our service had been canceled not transferred.
The phone division called again yesterday. We missed the call. they did not leave a callback number but instead left a message saying "Well, since you're not answering your phone, we can't do a verification so we're canceling your service." We called TWC back. Again, they said, "well your entire appointment was canceled by the phone division." We argued and argued until they finally said that they might be able to schedule us in from noon-4:00pm on the day of our original service.
Of course, no one showed up. So the battle begins again. The truly unfortunate part of all this is that they are our only option for cable/internet. The other company does not service our street.
The complaint has been investigated and resolved to the customer’s satisfaction.
We live here in Pine Bush, NY...My daughter has TW Triple Play...On Thursday Jan. 27, 2011...sometime during the morning the cable was pulled from the telephone pole...family were are work /school...when her husband came home in the afternoon of Thursday Jan 27, 2011...He called to have the cable connected. Was told the earliest was Monday Jan. 31, ...My problem is this family of 4 without telephone service...Now that's not a good thing ...in case of an emergency...how do they call 911? This day and age...without a phone is very scary... This is unexceptable...5 days...without service...You would think phone service would be top priority.. I guess there was NO rush on this matter... Triple play is NOT a Good thing...
Arlene Pagano...for Daughter and Family Regina Onesty...
I too signed up for "triple play". Responding to TW's ad with a low special price come-on, I ordered cable TV reception at 2 stations in my house, the living-room and the bedroom. A TW installer came, did the job in the living-room, but in the bedroom, only installed limited program reception. He said that that was what I ordered, no more.
I called to complain, and was informed that TW was not responsible, as they did not handle the order, it was "farmed out" to a third party company. I then remembered that when I made the order, I asked for a name and call back phone number, and was informed that they were not authorized to provide it. They pretended to be a unit of TW, but were not. I now realize that this is all about legal liability. If a big company wants to avoid it, they insert an independent company, and thus introduce the runaround issue to handle complaints, and of course nothing happens. The fact that the third party acted as an agent of their hirer, and so TW WAS responsible leaves one with the only available remedy, which is small claims court. They bet that nobody will call them on it, because of the expense involved and loss of time.
Lies and deceit on their bills
We were offered a 2-year package deal if we switched our phone service to Charter. Charter reps had offered phone, an additional DVR box and a few extra channels for only approx. $20.00 more per month. When the bill came it was close to $100.00 more, not $20! We went to talk to them about it before we paid our bill, and was told our service would go back to the original plan (at an additional $15.00 per month...of course!) We agreed. Wanted to pay what we owed with the new changes. Charter clerk refused to take our $$. Said he wouldn't know what exact charges are until all changes went thru their system, but we would receive a revised bill shortly. We didn't! What we got a little over 2 weeks later- a "Final Notice Before Disconnect" With a charge of $386.26! That's an increase of over $160.00 from the original bill! Not too mention, doesn't "Final Notice" imply that (1) You've received a bill? And (2) You've also received a "Past Due" notice at least once?
The complaint has been investigated and resolved to the customer’s satisfaction.
internet service outages
We moved into our house a month ago, and signed up with Charter for super-fast (20mbps) internet service, since I work from home and need access to the internet on a regular basis to do research and generally conduct business.
We have been immensely disappointed with the service, which a) is almost never as fast as advertised, and b) suffers from regular outages that prevent the internet from working at all.
Since we've moved in, there have been an average of THREE NIGHTS/WEEK where the internet just completely goes down and nothing is accessible. This also happens sometimes during the day, which is wreaking havoc on my ability to conduct business.
Charter's tech support is incredibly unhelpful, since the only thing they can do is set up service appointments (and they can't even do THAT when there's a "declared outage" in the area). Of course when the techs come out, they come at a time when the internet appears to be working fine, so they can't diagnose any problem. That's because the problem is that it's not a problem with my house or my equipment...it's Charter's terrible internet service system! We run high-end computers, with high-end routers, and we even bought our own high-end modem to see if that would fix the problem. When none of that works, I have to assume that Charter's internet service is to blame for the problems.
This is a systemic problem that Charter does not appear interested in addressing; when I call tech support, they say there is no way for them to escalate the call, and that I should go into a local office. Trouble is, the local office is AN HOUR away from me (and an hour away from the nearest metro area as well).
I am extremely disappointed with Charter, and am seriously considering switching to some sort of satellite service, despite the fact that their advertised internet speeds are much slower, and we've had satellite before and hated it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'd wager Charter creates these "outages" as a method for me to have to listen to all their offers while on hold whenever I call to report an outage. Makes sense, if you ask me. What better way to create an opportunity for sales leads? My internet goes down every couple months. I call Charter. Tell them the same lights that are and are not on. They do their "checks". Tell me they don't know what the problem is. Schedule an appointment with a service tech for the next day or so. Service comes back up with a few hours. Charter calls me to tell me that it's up. Appointment with service tech is canceled. Not this time. I want to see someone. I want to ask the tech that arrives if he can confirm this. Doubt I'll get an honest answer. Oh, and Charter sucks!
Update: I finally figured out why our internet service was constantly down. Faulty router. I kid you not when I say FOUR Charter service techs came to my house and not a single ONE thought to bring a brand new router to see if that was the problem. It was only after I demanded they do so, that our service was finally restored. Holy cow, why do I get the feeling these guys are milking the time clock?! Pretending to not know what the problem is?! Is there some bizarre reason why these service techs can't carry a new router along with them when a customer's internet service shuts down? My god, Charter is no more competent than Comcast and I can only conclude that they're all pretending to be incompetent for financial gain. With Comcast our internet was down for almost THREE WEEKS, and the only way it got fixed was because I WALKED OUTSIDE and opened the connection box and found our unit was totally disconnected. 10 seconds of screwing in a cable and VOILA! INTERNET BACK ON! YES I HAD TO DO THAT MYSELF because god knows the comcast techies weren't ever going to reach that level of accomplishment. Same [censor] goes for Charter. I have absolutely ZERO experience with cable TV and internet connections and yet I'm mysteriously smarter than the people who get paid to do that [censored] for a living. Do they pull complete [censor]s off the street and say, Hey, congratulations yer now an expert Charter or Comcast Technician? Listen to me, all y'all charter and comcast customers whose service is down. DON'T WAIT on these losers and leeches to fix the problem. Go outside and check the connection box yourself. If that doesn't work demand a new router, because the problem is almost certainly one of those two issues. And the only reason I can imagine you don't don't have cable TV or internet is because these clowns get paid a bonus for every trip they make to your home, NOT FOR FIXING THE DAMN PROBLEM!
We had a bad windstorm come through Wisconsin on Tuesday and Wednesday and now my charter internet is at a pace connecting slower then a snail. I called the number to get tech support and of course I get connected to someone from over seas..India I am guessing and I could hardly understand the lady I spoke with. All she told me is yes there is a problem in my area and the techs are working on fixing it. I am going to demand credit on my bill for my inconveince. I don't run a bussiness with my computer but I use it daily. For the money I pay out I expect to have great service. I am about ready to drop them and go elsewhere. Hmmm what I wonder is how to get out of their 18 month or 2 year contract without them trying to charge me some outrageous early termination fee even though its their fault their service is crap.
Absolute worst ever internet company. I called once because my connection was intermittant. My modem resets itself constantly...and the service rep asked me if I would like to purchase a faster internet bundle!
[censor]s
Best of luck, I'm going back to sending messages via carrier pidgeon and kill my neighbors cats when they disrupt the communication line.
oct 20 and oct 21 2010
charter internet is down in smyrna, 30080 zip code area and customer service is not answering calls regarding it.
worst customer service i have seen and that too when I am their customer since last 2 years.
We switched from Comcast to Charter hoping Charter's service would be better. I mean, how could anything possibly be worse than Comcrap, right? Well, for the first few months service was okay... but lately it's gone down the tubes. Yesterday a mild thunderstorm rolled by and our internet cut off for like... 28 hours?! 2 weeks ago it was out for almost as long. I conduct an online business and rely heavily on the internet to communicate with family and friends as well. It's ridiculous and very costly for me to completely lose service for such extensive periods. I'm sick of paying so much money for service I'm not receiving. They only get away with it because consumers don't have many (or any) alternatives. Oh and btw, Charter's cable tv service is almost as lousy. Often channels freeze, or go dead, or service goes out entirely for many hours. Not that it really matters much though, considering 90% of channel content is COMMERCIALS. And nearly every single channel switches to "paid programming" all night long. Fed up with this garbage! Time for a national boycott. Maybe that will get their attention?
I completely agree, their service has went from bad to worse. We have never been happy with them; customer service is awful and they tell you that the customer is wrong, which I thought should be the other way around. Somehow, nothing is ever their fault. Every time I call, it's the same story... service outage in your area, working to correct it, give it a few hours... I'm sorry, daily with the service outages? That is just a line of BS! In the past week, we have made daily calls because the cable and internet will go completely out sporadically, sometimes for hours at a time. This is causing a HUGE problem because on the weekends I work from home via the internet and I also take online college courses, which I am now behind on and receiving demerits for. We had a service person out 3 days ago who went through all of the wiring, and guaranteed good as new. The next day, internet slower than dial-up, and then went completely out until just this morning. This afternoon, another service person out, who again corrected some errors in the box and went through everything... again told that the internet and cable is working, and AGAIN nothing! So, I made another call to customer service who was all confused by me calling off of my business phone line and couldn't understand when I explained this was regarding the issues at our residence. Imagine this, I was told again that there is a service outage in my town, which she couldn't even pronounce, and that we should have service in about 3 to 4 hours... WHAT? If we still didn't have service after that amount of time, they would try to reset our modem, which we can do ourselves and has nothing to do with these ongoing problems! At this point I am willing to trade the high speed internet and our array of channels for service that is going to work the way it is supposed to, and so we are not given the runaround every time there is a problem, which is constantly. And the worst part is knowing that we are paying this incompetent company for WHAT?
OMG I'm having the exact same problem. Every night the internet goes from 20mbit to 1-3 at most, sometimes HALTS to nothing - CRAWLING. I do business online and I can't stand this outage bs. I called to see what's up and I get the automated "there is an outage in your area" bs answer so I continue pressing buttons until I get to a person. This person just tells me there is an outage and they are working as fast as they can to fix this. It's been almost a month now! I'm paying for the 16mbit internet and in turn I get it only during the day and damn close to nothing at night. I'm sick of this and the fact that I have no choice in internet companies. The system is messed up and needs fixing. Government-ran internet? lol... I think it's coming.
Totally agree with this. I get disconnected several times a day and have had no luck getting Charter to do anything about the problem. Is there anything we can do/anyone we can contact?
billng
I was a customer at time warner in Dayton, i recently move to cincinnati i have been hassle about a box that was left at the house. Valerie Oglesby was resideing there as well and it was her responsorablilie to return the box to time warner when she exit the permise time warner never investgated when told the box was still there the tech still walk away with out it . myself and Ms oglesgy live in the same house it was still change to me . I have been hassled real bad about this .the account was paid feb 8, 2010 $200.19 This needs to be remove off my credit report
Acct 215096 receipt no.[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I also went through a similar situation with Time Warner Charlotte. I actually paid them 3 years ago for an outstanding bill of $75.00 (from 7 years ago). A year after I paid them they resubmitted it to a collections agency and it ended up on my credit report again! It had dropped off the report briefly over the year between paying and them resubmitting it to collections. I just spoke with the collection agency, and paid the bill for a second time. My understanding is that "some"collection agency only reports "paid in full", to get it deleted I will need to wait until it shows up on my report as "Paid in Full" and receive the receipt by mail. Then call Time Warner and ask for a letter of deletion.
I don't know if this is going to work or not. A couple of other things that have worked for me in the past is to file a dispute a couple months after the account is paid in full. Many times the collection agencies and or debtors will delete paid accounts from their records, when the dispute is processed if there is not a record at the reporting entity, it will be deleted (some times collection agencies will even delete them if given a dispute request on a paid account).
If none of that gets you anywhere, I would suggest writing a formal complaint to the FCC from their website regarding the situation. Make sure that the account is paid in full, provide account and confirmation numbers as well as receipts. Make sure your polite and clearly explain that you want a "Letter of Deletion" reported to all three agencies, and that the letter is the only acceptable resolution to your complaint. It took almost a year to get Verizon to admit to, and delete a fraudulent early termination fee they charged me a few years ago. I had to contact the FCC, then Verizon's Consumer Affairs department, and wait. It was finally deleted off my report earlier last year. But it did come off!
SO here are the steps
-pay the bill, get a receipt and confirmation number
-Sign up with freecreditreport.com and watch for the item to be listed as "Paid in Full"
-Contact Time Warner, explain to them that the issue has been resolved and request a letter of deletion.
-If they agree to issue the letter wait about two months and go to www.annualcreditreport.com and print all three credit reports.
-If the items is still listed on any or all of them, submit a dispute with each credit agency about the item.
-You should be sent a letter regarding the outcome of the dispute
-If the items have still not been removed, collect all information (recipts, account numbers, dates that you called, credit reports, who you talked to at Time Warner, dispute letters, and responces), and file a complaint with the FCC.
stay away from this company
I have been a long time 7 yr customer of time warner service, I have always loved their roadrunner internet service, today I had an appointment with them to send a technician out between 8-10 am, the guy never showed, so I called at 10:30 am AND THEY GAVE THE GUY THE WRONG PHONE NUMBER TO CALL ME AT, I LIVE IN A SECURED BUILDING, SO WE SET UP AN APPT. FOR 3-5 PM SAME DAY, SO 5:30 PM CAME AROUND STILL A NO SHOW, I CALL AND TALK TO YET ANOTHER "CUSTOMER SERVICE" REP. FOR THEM TO TELL ME THEY GAVE THE GUY THE WRONG PHONE NUMBER AGAIN! Their suggestion to switching out the modem was for me to wait an additional 3-4 hrs for the guy to get here. I asked to speak to a manager, go figure I was on hold for another 10 minutes still no manager, I called back I asked then if i could just return the modem to one of their offices...and exchange it...nope they cant do it. So I am a very unhappy customer they dont care about you or your time. Do yourself a favor GO WITH WOW! OR A Company that cares!
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible service
I should have trusted my instincts. I finally signed up for broadband internet access after years of using dialup. For the first day, it was great. Then, intermittent. Then, not working at all. The cable LED on the modem is not lighting up.
So I call. I'm told it will be 3 days until they can make a visit. They said they could come Monday between 3 and 6. I said I can't be home until 3:30. They said that's no good. So we have to do Tuesday, when I can be home by 3.
I tell them, after all this time, I finally subscribe to one of their new services. It proves faulty, and they won't come out and fix it? How the hell are they ever going to sell me digital cable or phone service? I get, "Well, I understand your problem."
Do they? Do they understand that I used to have slow, but WORKING internet access and now I don't? If this happened to my phone system, WHERE THEY HAVE COMPETITION, I'd tell them they'll find their trash on my lawn in three days when they finally come.
I don't have DSL available in my area, and they must know it. There's no other reason they'd treat brand new, pissed off customers with such disregard.
The complaint has been investigated and resolved to the customer’s satisfaction.
The service is unpredictable, the quality of service is poor and right now my phone is not working and at 3pm each day channels 2-9 blank out. The internet service is another headache. When I asked for a refund for days service was not available they offered me $4.95, this company is a joke - and they are robbing me blind. I think I'll try EMBARK.
The biggest mistake I ever made was switching from AT&T to Time Warner for my phone and internet services. I already switched happily to Direct TV from Time Warner Cable. That's a completely different story! From day one I've had connectivity issues with my phone and internet service. Dropped calls, loss of internet connection, super slow bandwidth. I'm paying for 10 Mbps and I'm only getting 642 kbps at the moment. Some times it's so low that the request for the page times out and I cannot get anywhere for about 30 minutes to about 3 hours. At this same time, my phone service doesn't work.
I call the worthless customer service and I get no where, they tell me to repeat the same old process of resetting the modem and router. And renew/release my ip address. Nothing helps. They tell me they're going to have to send out a tech to analyze the issue, because on their end I'm supposedly getting a good signal.
So this last time, the tech replaced my modem/router with an older model that looked like it was about 4 years old and all messed up (cosmetically). Who knows where they've been, or how they've been treated. It took him 2 hours to try and get that useless router up and running. Then I find out he put an 802.11b that's not even compatible with 802.11g. Are you serious? This is a major worldwide corporation and they can't even give you brand new or at least updated equipment like AT&T does?
FORGET downloads, streaming videos (that I need for online college courses), fast access to my banking info, and emergency access to 911 god forbid I need it. Thank goodness for my good old trusty cell phone.
Furious by now, I called the billing department and demanded some sort of reimbursement for the lack of service I've been getting from them. I told them to look at my history and see how many times I've had someone out to my house to check for a problem and nothing gets done. The things is, is that they can see that my phone modem has been resetting constantly through out the day. And they tell me nothing is wrong? I got a crappy 'one time only' 10% credit for my total bill.
Now, they threaten to disconnect my service because I've been 'making unnecessary calls to customer service about my service' To this moment, while I'm writing this report, my network monitor is showing that the internet is disconnecting and reconnecting.
Like I mentioned before their cable service sucks, my DVR started making this horrible grinding sound (the hard drive). I lost everything. The replacement DVR with a dent in the top lasted only a few days before it started resetting itself when ever it wanted.
How can this company be operating legally with so many people complaining about their service and business practices?
Excuse my spelling, it's 1:14 in the morning.
I got activated with the National Guard and sent overseas and these ### ignored my call to cancel service - said they'd shut it off, but kept charging me. Illegal as per the Soldier & Sailor's Relief Act. Had to get a base lawyer involved, after NONE of their personnel were willing to help. They don't even provide contact information for their local office - got routed to a call center.
Even after they admitted culpability, THEY STILL TRIED TO CHARGE ME AT A SLIGHTLY REDUCED AMOUNT. These dirtbags don't deserve your service - they sure didn't deserve mine. If there are any alternatives to Time Warner in your area, take them - couldn't be worse. If there aren't, get a library card. God bless.
My tale of woe began in May when I was preparing to move. I went online to check on how to schedule a move. I followed a link which asked for my address and new address and told me someone would call me in the next few days to schedule the transfer. Well moving day came and still no call from TWC. When I called them on my cell because I had no land line, I was told there was no such link. I told the person that there was such a link, and I would show him where it was if I had internet. He said that he could schedule me for Wednesday (2 days later), but there would be a 14.95 transfer charge. When I balked about the charge he said they would take it off. Soooo...Wednesday the scheduled time came and went. I waited an extra hour then called Time warner again. They informed me that they had to cancel the appoint and tried to call me ON MY LAND LINE which they had not yet connected. I gave the guy my cell number AGAIN and asked that he call me with another appointment time. Of course he didn't so I called them again and this time they said it would be Saturday, but they would have to call me back with the appointment time. Again they didn't call so my husband called and threatened to go elsewhere and finally got an appointment time. The technician came and was very courteous.
I thought the nightmare was over until I got our first bill which was for 2 months. They credited me $20 for the week I was without service. But then they turned around and charged me $20 extra for partial month's service. When I called to try to straighten this out I got another robot who when I tried to tell her what the problem was kept telling me to not talk over her. Needless to say we are looking for a new TV/phone/internet company.
Time Warner is the WORST system I have ever had! If you wonder why there isn't more government control over them, realize that they are a major political contributor to both the Democrats and Republican party candidates. They gave HUGE contributions to both McCane and Obama in the presidential campaign and likewise HUGE contributions to both houses of the US Congress. They but their way and sell subscribers down the drain! GOD BLESS AMERICA- - - LAND OF CORRUPTION AND GREED!
$4.95 is reasonable amount...it's 1/30th of your bill, how much you expect to get back?
Have been trying, unsuccessfully, to get a resolution to an interference with service issue for two days. Cannot get through so I'm guessing the entire city of Kansas City, MO is having the same issue. Will I get compensation on my bill...bet not!
I too have had Time Warner Cable, Internet, and digital phone since last April. Out of all that time, my service has never worked for one full week. They have changed all my equipment several times, worked on my outside stuff serveral times, and still do not have reliable service. They treat me like a dummy every time I call. Have burned up countless minutes on my cell phone because I can call them on their digital phone service because when my cable is out and I want to call and complain, the phone doesn't work either. For the fourth time this week, I come home from work and nothing is working. Very frustrating. I am very technologically experienced and proficient on all aspects of cable and find myself telling them where the problem is and they want to continiously argue with me regarding my issues. When I am able to get a hold of them on rare occasion, I am treat very badly over the phone. Then they tell me they will have someone out to fix the problem in two weeks. What a joke. I am now giving up and getting ready to unhook everything and returning it. That;s another joke that they won't cancel my sewrvice until I return all th devises they brought me. Simply put, they are a rip off.
I left Time Warner Cable after years of being a loyal customer. Actually, dating back to "Rogers Cable". For those of you that remember.
The complaints were endless. From unauthorized charges, service issues (and yes, you do lose service when it rains), poor customer service, etc.
Needless to say, the best course of action I ever took was to cancel my service. Complaints are a waste of time. Best way to attract their attention is to transfer service to a competitor. It starts to eat away at their bottom line. Something any business does not like to experience.
Remember, all cable companies have problems. Do your research first, read contractual agreement (some companies now offer contractual free service), don't believe what they tell you. What's important is what is on paper (contractual agreement).
I have had terrible reception lately. I have sent two email, but no response. If you call, you have to plan to be on the phone for at least 1/2 hr. It appears that the cable band width is not large enough to handle all customer. I lose pictre evry ten minutes for about 30 seconds, you never can watch a show witht ouseveral interuptions.
I may just drop the whole thing and go to sattelite, it can not be any worse
fraudulent billing
I have had TWC of Dallas since I moved here. I had a previous issue with TWC and billing that was addressed after I went to the public utility commission. Looks like I am going to have to go to the PUC yet again. On December first I moved to a new apartment complex. I called to have TWC transfer my service. Instead of transferring my service they closed my old account and opened a new one at my new address. I was billed for December's service at my old place, and billed for it at my new place. I paid the bill. I was billed for January at my new place and paid the bill. I have been calling TWC of Dallas since mid December to have the balance on my first account applied to the account at my new apartment. Before this morning I called 4 times, with the exception of being hung up on once, I was assured by two customer service reps (calls 1 and 2), a billing rep and a billing supervisor (call 4) that the issue would be addressed. I am now being billed for February's service and the credit from my first account has still not been applied to my new account. I called again this morning (call 5) and told the service rep to make a note in my account that I was taking the issue to the Public Utilities Commission of Texas, the FCC, the SEC and filing paper work at the local court house. He does this. He also magically is able process my request and gives me a confirmation code/ticket number. Seriously? What happened the 4 other times I spoke to customer service and billing? Why weren't they able to process my request and give me a confirmation code/ticket number? Why did I have to call 5 times and threaten with the PUC, FCC, SEC and small claims court?
TWC of Dallas - I call ### on your company. You obviously instruct your reps to not give refunds/credits, only doing so when the customer is ready to contact the appropriate authorities.
Sorry I Am not scanning my documents. TWC expect a certified letter which will contain copies of the documents I am sending to the FCC, SEC and PUC of Texas. These include all of my bills from the current address, the bill from my last address, copies of checks that have cleared from my account for both the old and new account and a letter explaining in detail the situation. Go fck yourselves TWC.
The complaint has been investigated and resolved to the customer’s satisfaction.
refund
Too bad I can't give NO stars or negative stars. I cancelled my cable on 9/18/2009 because I got the new Verizon FIOS, which is great by the way. Brought the equipment down to their Irwindale location because I wanted to get rid of them once and for all. Got a receipt stamped all equipment returned and service cancelled. I had a remaining balance of $110.85 which I was told would take 6-8 Weeks. On 12/18/2009 (90 days later), I received a check for $38.38, I of course called and was transferred left and right, finally they said, you did not cancelled until October, I was furious and said I am looking at my receipt here. The lady on the phone said "well I can't see it so all I have to go by is what's in our system. You will have to go down to one of the offices and show them.
OKAY FINE, take 1/2 day off work to go and show the receipt, waited in line for 20 mins because all their customer service reps are incompetent. Everyone in line was disgusted on all long it took. Finally get to the counter, and speak with a Michelle. I told her my story and she gave me a hmmmm let me see, she begans to type and type and type. After about 12-15 mins, the lady next to her, probably the supervisor came over to help her...told her to do some stuff and she then told me that yes, there was some transfer of payment or billing in their system that's why the refund was messed up. Okay fine, Michelle says okay, you should get your check in 2-3 days. That was on 12/19/2009.
Today is 1/23/2010, I give them a call and speak with a Kita. She said oh, yeah, let me see...yes it shows that there was an order to process a refund check in the system but don't understand why, let me transfer you. I get transferred to a Jennifer who was the nicest and most professional person there. She takes another look, and says okay...let me process this refund. She types and types and types. Okay, you should get your check in 30 days...BUT it can take up to 6-8 weeks. WTF! So from 9/18/2009 to 1/23/2010 + 6-8 weeks ---3/23/2010
UP TO 6 MONTHS after cancelling to get my refund check? That's if I ever receive it!
The complaint has been investigated and resolved to the customer’s satisfaction.
I wouldnt hold my breath with ANYTHING Charter has to say. Most of the reps have no clue what they're talking about and anyone higher up has nothing worthwhile to say. I wish we had some other cable company to switch to
scam
Where to begin: I ordered charter internet services for my wife for christmas. They were scheduled for December 26 between 3 and 5 pm. The first guy showed up and said it was too cold to hook up my internet and had every excuse in the book. I immediately re-scheduled for Jan 1. Second installer same problem, its too cold to climb the poll. I finally convinced him if he would hook it at the poll i would do the rest. After 10 minutes of excuses he finally sighed and gave in. Yes i did the rest myself. Upon leaving he noted the cable was strung across my neighbors yard and mine. He said someone would show within 3-5 business days to bury the cable. No dice, it's still strung across both of our yards. Today Jan 20 i call charter because i receive a bill in the mail saying i owe $129.00. You guessed it, not even close. To have the internet installed i had to write the installer an $80.00 check which customer service said could be deducted from my bill. "Like i was supposed to know this." Im not done yet, and i was warned by everyone i knew who has charter "DONT DO IT." Well i should have listened. As i called customer service today to find out about my bill they informed me that i was to pay $29.99 a month instead of the $19.99 Package i signed up for. Go ahead and look on their home page. Charter basic internet $19.99 a month. She informed me the installer gave me the Charter media package. What does this consist of? It is a wireless router and to avoid this extra ten dollars a month i would need to surrender my box to a local charter office for a regular router. What A SCAM! I am so mad at myself for even considering Charter, why didn't i listen to any one of the people who already have Charter. There is no complaint dapartment at Charter and you cannot understand anything the customer service rep is saying to you. So, after an hour on the phone asking her to repeat herself because she cannot talk english and i cannot talk arabic i realized the whole conversation could have been boiled down to about 5 minutes. Good thing they were not charging me for the call. I will be posting this comment anywhere and everywhere allowed. I want people to know what their experience will be like with Charter Communications.
The complaint has been investigated and resolved to the customer’s satisfaction.
When I become a customer of charter TV services they gave me a promotion for small cheap price and now all sudden there charges are gone up without warning too me and they just keep raising price on my services. I am single disabled mother low income and just can't afford to have them keep this up. What can I get done with this matter!
I pay for charter communications "high speed" (ha ha) internet. I'm supposed to be getting 10 megs but all I get is about 2-4 (if that much).
It's not the 70 percent that is guaranteed, and instead of being eager to help fix the problem, they are only eager to somehow find a way to blame it on the consumer. One person said my problem was linked to spyware, however the problem persisted before, and after a fresh install of windows xp. All along this, my upload rate was consistent, which showed things on my end were fine. All customer service wants to do is talk you into switching package deals, promising lower rates, only to have your next bill arrive fifty dollars higher (they call it a pro rate, but neglected to inform me of this).
Anytime they send out a technician, it's usually someone fresh out of jail who just comes out to look at your cable wires, nothing more. One character acted like he was casing my place, for a future break in.
Charter Communications...thanks for nothing, you take my money and don't give me what I pay for. It's because you know you're the only provider in my area. You guys suck.
Canceled internet service over the phone initially in mid-may. Later canceled tv service over phone and returned equipment on May 18. Was told I would receive a $166 refund in 3-5 weeks. Called 888-get-charter to verify. at this time told I no refund issued until residence physically disconnect june 8. I asked if I may have an earlier date. Scheduled it for may 28. Now the wait begins &it's 4-6 week I have called 888-get-charter at least 6 times told it was processed [protected]. Would be mailed in 6-8 weeks from processing date. today I call, told by representative to walk into the local office. No phone number available for local office. I find the number and call talk to Aaron. Who can verify everything but is of no help. His supervisor (Linessa Garmon)is on vacation won't be back until Wed 8-14. Ask for her supervisor: Kathy Statler she in St. Louis but I can't get her number. Aaron tells me to call 888-get-charter and they can get me to Ms. Statler. And that I could file a complaint. This directs me to an agent in Atlanta. I ask for Ms. Statler. She can't transfer me to Ms. Statler. I ask her specifically where my refund is? and that I want to register a complaint.
She says she can see I have called several times. Yet no one expedited my concerns but she would do that if I file a complaint. She wants to know if my credit card was credited. I advised her that I do not use a credit card to make payments. Sill no info given as to the status of refund.
Customer service rep, said her name was Aja, did not understand her companie's promotions, would not slow down her speech, (Very poor English, difficult to understand) Would not give me any employee identification number. Would not answer questions About wire service.
I told her for 30 minutes "Do not make changes to my account, Connect me to a supervisor"
She refused, and then hung up on me.
Charter is a fradulent company. I ordered a double play package of basic TV and internet express with free installation and free modem. The installer brought a digital box which I immediately questioned thinking this is more channels and more price. He told me the service comes with it. Then he wanted a $60 install fee when it was supposed to be free. We spent over an hour calling various people at Charter and all of a sudden no one knows anything about any promotions or free installation, even though they've been running these promos for over 2 weeks...but no one knows anything. I called Charter corporate office the next day and talked to escalation rep who told me Im being billed $150+ already. I signed up for a $39.98 per month package, basic Tv (15-16 channels) and internet. AND NOW IT'S $150? I GOT NEWS FOR YOU CHARTER...WHAT YOU'RE DOING IS ILLEGAL. I think I got it straightened out, but it took 4 hours of my time and 200 minutes of my cell phone time just to get it where it should have been to start with in the first place. If they screw with me anymore I will take them to court...it's as simple as that. And I will call Mike Lovett (CEO) at his home to let him know what I think of Charter's unethical and illegal business practices. Oh did I mention I tried doing business with them 3 years ago and they pulled the same crap back then too. So this is not a rare mistake, apparently from my personal experiences, this is a regular event and how they conduct business.
charter is the worst service there is. When we first got charter I told them that I am on a fixed income and get paid on the first of the month. Today they called regarding my bill and said it was going to get dissconnected at midnight on tuesday. I told them I called and made arrangements and they claimed they did not have any record of my call, but I did. DO NOT USE CHARTER!THEY ALWAYS TELL YOU SOMETHING DIFFERENT!THEY HAVE NO CLUE WHAT THEY ARE DOING. THEY ARE CLUELESS
Cheating Customer
I'm looking at this great deal from Charter for cable and internet & phone but there's no way I'll deal with them - two friends have been cheated by these folks. One called to find a way to lower her bill, was told to do xyz, which she agreed to and the next month her bill, instead of being $40 LOWER was $20 HIGHER. When she complained was told, so sorry, you misunderstood...because there was nothing in writing, nothing my friend could do. And she deals with such details every day on her job...not just a misunderstanding! I won't even consider dealing with Charter - that's the second friend with a similar complaint - they tell you one thing and then you are NOT pleasantly surprised that what you heard and what you got are 2 different things. And no one has said good things about their business.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible customer service
I had the worst customer service experience I have EVER had several days ago, when I called Time Warner. I had just moved from an address in Cleveland, Ohio and had called approximately a week before I moved to cancel my cable/internet and get the information of the office that I would drop of my DVR and road runner cable modem. The representative game me the wrong address (added an East to a road that wasn't there) and told me I could drop it off on Jan. 2nd (which was a Saturday). I had to drive out of town that day. When I went to drop it off, I couldn't find the address, I had to call Time Warner AGAIN, and you know how it is virtually impossible to get a real person on the phone, but finally got the write address, and found out the office was closed. There was nothing I could do at that point, so I took the DVR and road runner modem with me and figured I could drop it off in an office in North Carolina, where I was moving.
When I called Time Warner to tell them what had happened, and ask if I could speak to a manager (I felt like I had wasted a lot of time due to misinformation--even though that customer rep was at least really nice and respectful) I was blown out on the phone by a rep. I wish I could have recorded that conversation, and I would have posted it all over U-tube it was so bad. He literally was yelling at me, saying "Ma'am! It was your responsibility, it is your fault! not ours! Ma'am! You cannot talk to a manager, I decide if it is appropriate if you talk to a manager, and this is not an acceptable reason!" He literally was yelling, and I was literally crying at the end of the conversation, before I finally hung up on him. I told him, that an apology would be nice instead of bullying me, which was exactly what he was doing, he gave me a sarcastic apology. I have NEVER, EVER been treated so badly. I told him that I thought they should make an exception and let me return it in NC, they refused, he told me I had to mail it to Ohio. I told him that they should have to chip in, he told me that wasn't even an option. I still can't believe how rude this guy was, and that Time Warner allows their reps to yell at their customers, and not allow them to speak to managers. I would be fired from my job as a nurse immediately, if I spoke to a patient/customer like that! It doesn't take a genius to know how to give good customer service, if they had allowed me to talk to a manager, then apologized (without me asking for an apology, and were sincere about it), I wouldn't have been upset, just a little irritated to be inconvenienced. They have no idea how to give customer service. I wish you guys could have heard the conversation, it was unbelievable! I am not someone who makes complaints, but after I was treated this way, I am prepared to tell anyone who will listen how TERRIBLE Time Warner Cable's customer service is!
I figured I would share to other examples of poor service I received from Time Warner as well:
Several years ago when I paid a bill, they credited someone elses account with my check, were telling me I was overdue, when I faxed them a copy of the cashed check to them (by them!), and asked if they would knock off some money for my inconvenience, they told me they would knock off the late fees only. The late fees that didn't apply to me, b/c my check was cashed by them on time...the idiots just credited the wrong account!
When I ordered my internet at this last apartment, I have a laptop, so I asked for wireless, I was informed, "Well, ma'am all out internet is wireless, " which it isn't and of course the guy showed up at my apartment and hooked my computer up to non-wireless modem. The woman was so busy trying to sell me more services (i.e. get this service and we can fix anything in your house...), that she didn't even listen to what I was ordering.
My question is, what do you do when Time Warner is a monopoly?!?
The complaint has been investigated and resolved to the customer’s satisfaction.
tansfer services
Subject---- why time warner team lieing with custmors ?
Question
hi, i m vishal, i allready give u sir my all information like ph number, account, address, etc i m last few years urs custmors before few days i move in new home and i apply for transfer my services at my new address but everybody make me fool, i m very very upset, plz call my all chat or phone call records with time warner team, and look how can he make a fool thats not a professional way . we pay bill but u dont have right to brake our heart .he say he is coming in my home last saturday and we dont open the door but whole day i m in home nobody came here, and if he came and we dont open the door then y he dont put the sighn or message here, but i know urs technichian work as a indian technician means lieing same ### in india also bcoz i know nobody came here bcoz next to my appartment stairs is our store if time warner cabel van coming there how can is possible i dont contact with him .today when i contact him again on the chat urs agent told me oh sir in urs area our services is down again lieing bcdoz in my store i have other connection from twc if service down then how can we charge the ebt card from custmors and how can i charge the credit card if urs phone is not working, next to my appartment my friend live he have time warner connection also no problum there also today . overall manage urs team first and plz teach him how can face the custmors problum then after plz manage urs share market and others things bcoz with custmors share going up or without custmors shar going down u have good degree u have good experience, i read about u everything if u give me personal appointment in uirs office then i came there then i show u with proof everything two saturday he play with me i lost my income time everything, thats y may be company anme is time warner ...means may be custmors lost time with u thats mean time warner means warning right sir ...anyway thanks for u and urs team
The complaint has been investigated and resolved to the customer’s satisfaction.
Spectrum.com Reviews 0
If you represent Spectrum.com, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Spectrum.com complaint handling
-
Spectrum.com Contacts
-
Spectrum.com phone numbers+1 (800) 892-4357+1 (800) 892-4357Click up if you have successfully reached Spectrum.com by calling +1 (800) 892-4357 phone number 0 0 users reported that they have successfully reached Spectrum.com by calling +1 (800) 892-4357 phone number Click down if you have unsuccessfully reached Spectrum.com by calling +1 (800) 892-4357 phone number 0 0 users reported that they have UNsuccessfully reached Spectrum.com by calling +1 (800) 892-4357 phone numberCustomer Service+1 (855) 243-8892+1 (855) 243-8892Click up if you have successfully reached Spectrum.com by calling +1 (855) 243-8892 phone number 0 0 users reported that they have successfully reached Spectrum.com by calling +1 (855) 243-8892 phone number Click down if you have unsuccessfully reached Spectrum.com by calling +1 (855) 243-8892 phone number 0 0 users reported that they have UNsuccessfully reached Spectrum.com by calling +1 (855) 243-8892 phone numberSales
-
Spectrum.com emailstv3webmaster@charter.com100%Confidence score: 100%Support
-
Spectrum.com address400 Atlantic Street, Stamford, Connecticut, 06901, United States
-
Spectrum.com social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 17, 2024 - View all Spectrum.com contacts
Most discussed Spectrum.com complaints
Spectrum: unauthorized, illegal overchargingRecent comments about Spectrum.com company
Spectrum communication
LocalNet Internet Services
27 reviews
Start.ca
12 reviews
Comcast
10 reviews
iinet
1 review
Windstream.net
102 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Are we the Flintstones in the United States? Technology being denied for what reason? Now consumers should be demanding this but few people have any idea their DVRs are energy hogs.
Why is it that our cable companies can't provide us with energy efficient boxes like Europe has that go on standby mode to saving 1/2 the electricity...or even deep sleep mode that saves 95%?
Your cable box uses more electricity than your refrigerator. I want a law requiring them to provide the energy efficient models or at least give the customers an option. Next time you have occassion to call them you might want to nail them on this. It's not like it's not available to them. If they don't want to buy them then we should be able to buy our own and not have to pay a monthly fee but are they available and if not why not?
I bought a fax machine recently and it has deep sleep mode when not in use. Why is it our govt. push for some energy efficient machines and not others? Lobbyists? I smell a RAT.
Maybe if we all gave up cable for awhile and demanded it they would be forced to reform to the better technology. What would that do to the cable TV networks too? They had better start opening their mouths before consumers get wise to being fleeced unnecessarily or THEIR bottom line is going to be hurt too. Better them than us.
Are our politicians and cable companies in cahoots with our energy companies? Looks that way.
http://blogs.ajc.com/business-beat/2011/06/27/cable-and-dvr-boxes-use-more-electricity-than-refrigerator/
Many homes now have one or more basic cable boxes as well as add-on DVRs, or digital video recorders, which use 40 percent more power than the set-top box, the Times writes.
One high-definition DVR and one high-definition cable box use an average of 446 kilowatt hours a year — about 10 percent more than a 21-cubic-foot energy-efficient refrigerator, a recent study found.
These set-top boxes are energy hogs mostly because their drives, tuners and other components are generally running full tilt, or nearly so, 24 hours a day, even when not in active use, the Times writes.
A study by the Natural Resources Defense Council said the boxes consumed $3 billion in electricity per year in the United States — and that 66 percent of that power is wasted when no one is watching and shows are not being recorded, the Times writes.
The perpetually “powered on” state is largely a function of design and programming choices made by electronics companies and cable and Internet providers, the Times writes. Fixes exist, but they are not currently being mandated or deployed in the U.S., critics say.
Similar devices in some European countries, for example, can automatically go into standby mode when not in use, cutting power drawn by half, the Times writes. They can also go into an optional “deep sleep, ” which can reduce energy consumption by about 95 percent compared with when the machine is active, the Times reports.
ANY BODY WANT TO ELP ME FIGHT AGAINST THIS COMPANY THEY CHARGE YOU FOR CHANNELS YOU CANT EVEN USE WOW READ A BOOK ITS CHEAPER
TIME WARNER IS A JOKE
I'VE HAD 4 BOXES IN 6 MOS I PAY FOR THREE SERVICES AND GOT 2 CUSTOMER SERVICE WAS RUDE AND THEIR PRODUCT SUCKS I PLAN ON FILING A COMPLAINT WITH BETTER BUSINESS BUREAU AND GETTING A LAWYER TO GET WHAT I PAID IN OVER THE LAST 6 MOS WHAT A JOKE TW IS
also, every company has a rate increase in november.
You knew that your bill was going to raise $5 when you opted into the PLG package. when you first signed up you were sent papers station the increase on the 13 month. you have no room to ###, coupons don't last forever neither do package deals.