Spirit Airlines
Reviews and Complaints

I was flying from San Diego to Las Vegas straight thru 55mom flight. I arrived at Las Vegas airport no luggage proceed to the Spirit office, they were uncaring customer service l ever dealt with. I was in Vegas for four days l continue to call San Diego airport several times a day never once did they respond l called Las Vegas airport stated my luggage may be in Philadelphia, Guess what l still don't have my luggage they dont care. Horrible, worst customer service ever. I will never use this airline. There management team sucks. My flight 06/3/19

My sister (Regins Sims) and I (Karen Perkins) booked a cruise with Carnival for the Bahamas (booking number 6ZZP92). The cruise was for May 10th and was to return May 13th. This was both my sister and I first cruise and we were very excited. We were also meeting 6 other family members on the cruise from Detroit MI.

My sister and I booked a flight with Spirit Airlines. We were to board flight NK241, gate A2 at 5:20 a.m. We were to fly a connecting flight in Atlanta GA, flight NK1077, gate D4 at 7:56 to Fort Lauderdal arriving at 10:40a.m. and from there ride a shuttle bus to Miami FL to the Carnival cruise ship.

Great plan right? None of that happened! When we arrivred at gate A2 and looked at th schedule the flight was on time. After 15 mins the boarding time we were told that the bathroom on the plane had to be cleaned before we could board. After waiting 30 min I asked the Spirit representive if I was going to make my connecting flight because we were going on a cruise and had to be in Miami at the Carnival cruise ship no later than 3:00 p.m. I was told "No worries" you will be there as scheduleed. Well 45 min later I was sure that we were going to miss our connecting flight in Atlanta GA. and began to panic as well as other passengers. At this point, this is when we were told that we will not make it to Fort Lauderdale until 11:00 p.m.

My sister and I were devasted and could not believe what we just heard. Cerntainly that is was not true and we would be able to get on another flight with another airline to get to our "Dream" Bahamas cruise! To our dismay we could not get there. After asking, checking and rechecking for two hours the realization came to us that the cruise was going to take off without us along with our cousins from Detoit MI.

Spirit did not offer any suggestions other than "we are sorry". Several emotions came over me. Angry, disbelief but most of all great disappointment. The thought of all the planning and money spent down the drain was overwheleming.

So, I am writing to see if Carnival could be so kind and understanding and give my sister and I credit for another cruise. It would be greatly appeciated and still give us hope that we will be able to take a cruise to the Bahamas.

Yesterday in houston we were checking in and had asked for a wheel chair because one person in the party was handicapped and over 80 years old. He could barely walk with a cane. We waited and waited for the wheel chair, which finanally came after asking for it several times. We had arrived early, but by the time the wheel chair got there we did not have much time. Then the handicapped person was told that he had to get up out of the wheel chair and walk to the baggage/ticket counter to check in! I was helping him out at the ticket counter and the check in woman told me that I had to return to the kiosk and print out the baggage claim tickets for everybody in the party, put them on the luggage, and she refused to assist us even though she was just standing behind the counter yapping to other clerks! First of all, by law you are required to assist a disabled individual at all times if they need a wheel chair! This is against the law and I will report it. Other companies have been sued for less by the eeoc who were not in complaince with the disability laws. Spirit is in the marketplace and required to comply with the law! Secondly, it was not mandatory for me to print out the baggage claim tickets — I already had my boarding pass which I printed out at home before I arrived. I presented it to the disgustingly rude and incompetent clerk when I went up to the counter. Shame on spirit altogether. I will complain about the lack of compliance with the law. The rudeness is on you, you insensitive louts.

I booked at flight at the spirit counter in Ohare, and was told by the counter representative i had 7 days to make any needed changes and the difference will be added as a credit that i can use on future flights or baggage. Which i hoped would be a refund, but i obliged. I called and spoke with 3 representatives today, because i need to cancel my return flight because i need to return a day earlier. After being placed on numerous holds and being ignored many times by the phone representatives they tell me i cannot make any changes. They were very rude and not able to help in any way I waited on hold for over 2 hours and Im being penalized because i was told conflicting information.

My name is Lee W Collins Jr on Nov26 2018 I bought 2 round trip tickets for me and my wife Toy L Collins these 2 tickets round trip cost me $963.52. Departure date was Dec 19 2018 at 6:11pm with a return trip on Dec24 2018 at 6:00am. When we arrived at 5 in the morning when we arrived the counter agent with Spirit told us that Priceline had canceled our tickets and they couldn't explain why. By the time all this was discovered we couldn't have made that flight even if there had been seats available. They then told us we would have to buy tickets to go home that day Christmas Eve and that there weren't any seats available till late that evening and we should try another airline. Southwest sold us 2 tickets for that day and time for$975.00 one way. When we get back I call Priceline and they tell me Spirit actually canceled our flights and canceled my tickets and that they didn't know why maybe overbooking. So they transfer me by 3 way calling to Spirit the first guy David says then that someone logged into Spirits website and that I had credit for the amount of those 2 flights being canceled. When i asked who did it he said he couldn't tell me who but obviously someone with my information. I told him that wasn't possible from my end because nobody had my information and why would they cancel and not try to get the money or credit. I asked to be transferred to a supervisor and a lady named Ey (yea right) went over same information with her and she tells me there is NOTHING they can do but credit my account for the 2 flights not used. I then asked again for another supervisor and Joshua was out on the phone. We go over the same information for the 3rd time and he says the computer showed someone logged onto the Spirit site and canceled my tickets. Since I didn't access any computers while in Puerto Rico explained it couldn't have been me. Then he says Priceline did it. First off WHY would they. We go back and forth and his final offer was to reimburse me for my price of the 2 return tickets minus a $250 fee for canceling them even though I didn't cancel them. He then says all he was willing to offer even though I had to spend $975 to get home the day I had originally scheduled and contracted with you to do. So at this point I am out $963.52 with your airline for round trip tickets you didn't fulfill another $975 with another airline to get home on time. Plus all the lies back and forth that your agents have told me. This has been the worst BS experience and customer service I have ever had to deal with. At this point I either want the full $963.52 I paid Priceline for your tickets or my $975 I paid Southwest and want this reimbursed to my bank account and 2 round trip tickets to Puerto Rico with a time of my choosing. Or if you don't want to reimburse my bank account with cash I want 8 round trip tickets to Puerto Rico with a date and time of my choosing and I can let other family members use my credits. Call me [protected] or email a response to [protected]@yahoo.com . Thanks Lee Collins

I had my daughter get stuck in Atlanta airport and she never flew before and she missed her flight due to wrong information told to her from a supervisor from Spirit Airlines I called customer service they acted like they could care less than I called the airlines corp office of the CEO and got a answering machine and never ever did hear from anyone.

My name is Gloria Otalvaro, yesterday I traveled with Spirit Airlines from Medellin, Colombia making connection on Fort Lauderdale fight # NK528 that departed at 08:5PM. When the airplane landed in Newark NJ, it was too harsh, the impact was too strong when it hit the floor. It felt as if the plane was dropped to the ground. I do not know if anyone else has complaint but today when I woke up I feel a severe pain on my neck and back. I have traveled in numerous times but definitively this landing has been the most painful one ever.

My credit card was charged on 10/25/18 in the amount of $9.00. I have not flown with this company since 10/01/18. I have contacted the customer service line and to no avail they are stating that they cannot see the charge. My credit card is showing the charge with a reference number that I provided to supervisor Michelle #31052. I'm looking for immediate reversal of this charge and any fees my credit card company accesses because of this. Prior to this charge, I was sitting at a $0 credit card balance. I have my onboard-inflight receipts and luckily I paid with a different credit card. The card in questions shows no onboard-inflight charges, however the reference note on my credit card statement shows onboard charge.

The seats on the plane are the smallest we have ever seen you cant turn around or stand up and the seat dont recline they are straight up the way on your Flight. In fact the person behind me had his tray table down and it stuck me in the back the whole flight home. Flight attendance could not do anything about it so they did offer a free beverage ..(one good thing )When I went to confirm my ticket the web site said I needed to pick at seat and there were only 6 seats that were together, forcing you to buy the seat @ 19 dollars each. However that morning when boarding the plane it only had about 25 people on it and tons of empty seat together in fact we were told if we wanted a different seat we could move... Dishonest . The staff at the gate we so very rude and unprofessional treating one of the passengers disrespectful ...

I sent an email yesterday under the same address I was up since four in the morning to get to Atlantic City airport which is only a 45 minute drive from where I was my original complaint you have because I got an email that you have it I am bleeding today from my hysterectomy from standing there and being upset and not being able to get on a plane for so long I did not get home till after 8 PM last night and I was supposed to be home at 9 o'clock in the morning and I had to pay for the staffs error if anything is wrong with me when I go to the doctors D doctors I am speaking to them lawyer what happened to me yesterday was the first time ever and it was deplorable I am considering never flying spirit again and I have been flying them since the 90s I would like my $99 fee back because it is not my fault what happened yesterday as per my other email yesterday and I want the second baggage claim back I'm not letting this go because it was disgusting and I am in a lot of pain now from standing and sitting and trying to sleep in an airport chair my confirmation # is m6jmpl... I had a fantastic trip with my son to rest and to visit and it turned into a nightmare for me yesterday in the condition that I was them my cell number is [protected] my name is Rita Duvigneau

this airline is the worst! My flight from Houston to FLL was delayed by 7 hours without any explanation. What was more surprising to me is when i asked for a glass of water on the plane i was told i have to pay $5.00. I lost a days pay from being unable to report to duty due to flight delayed. Worst worst ever! The customer service reps were rude and insulting.

Worst Customer Service Experience. Total idiots running the show at this place.

We booked and paid for 2 large seats 8 months in advance only to show up to the airport and be told that our seats were double booked and sold to some one else. Then be told by the agent that the person who our seats were sold to had not only not checked in for the flight yet but that he had not yet paid for the seats because his credit card was declined (too much of his private information to share with me). Then they brought the Supervisor over (Carmen) who didn't even come speak to us and appeared to have NO clue what she was doing (in way over her head). She just whispered to the agent to tell us that there was nothing they could do we were basically screwed.

So to Be clear: When I checked in for my flight I was told by the agent that the seats I booked and paid for 8 months in advance, were given to someone else who had not yet paid for the seats or checked in. How in the world does that make any sense? Not Only were my seats booked and paid for 8 months in advance, I was there, checked in and seats were paid for all while the other person wasn't there, wasn't checked in and hadn't paid for the seats but the seats still went to them?!?!? It was the return flight of a round trip! Who doesn't show back up for their return flight? Especially on upgraded tickets booked 8 months in advance!

How could these idiots resell our upgraded seats on a return flight of a round trip booked 8 months in advance? I cannot believe this is at all possible! Then when we get to the gate, they announce the flight was oversold by 7 seats! SEVEN! Not one, or two, SEVEN! So 7 people missed their flight home. Just an awful airline!

I'll never fly spirit airline again and will share this terrible experience with all of my friends, family, employees, customers and all colleagues to ensure that everybody I know and they know will never fly on this incompetent airline. Spend a few extra bucks and fly a better airline, don't make the same mistake I did!

My credit card was charged $7.00 on 8/27/2018 with a reference date of 8/24/2018 - this is all the information that is available to me on my bank statement:

Spirit airlines on 08-24 irvingtx 0788 debit card purchase pos -7.00

Please note: I flew with spirit airlines on july 19, 2018, confirmation code qeuinq.
The original flight day was supposed to be thursday 7/17/2018 at 3:25 pm from newark to fort lauderdale, but was cancelled due to bad weather.

When I re-scheduled with the same reservation number, I did order wine from the flight attendant - I was charged $13.00 and $7.00 respectively, transaction date of 7/19/2018, but was posted to my bank account on 7/23/2018 and shows up as:

Spirit airlines on 07-20 irvingtx 0788 debit card purchase
Pos -$13.00

Spirit airlines on 07-20 irvingtx 0788 debit card purchase
Pos -$7.00

These charges are correct, however, I do not understand why I was charged $7.00 in august 2018, reference day of the 24th? This charge was posted to my bank account on 8/27/2018. Can you please help and clarify this additional charge?

Thank you,
Samuel a. Boyd

On August 14, I flew out of the Oakland Airport. My flight was suppose to leave at 6am. The flight was delayed by 2 hrs.' because the system apparently went down. Ok, things happen. The agents that work at the Oakland airport that morning were very young and inexperienced. They had no clue what to do. Before getting into the complaint, I would first like to say that some of the agents uniforms were dingy and wrinkled. One agent had yellow hair and long nails which was not making us customers feel that this airline is capable of delivering fast and effective service. The way the two African Americans agents spoked to concern customers about the system was not acceptable. And no I'm not raciest because I am also African American. Those two agents made the entire team look bad. After scrambling around to get internet to download our own boarding pass the flight left 2 hours late because the piolet didn't have paperwork or clearance to leave. so we sat on the runway 2 hours, waiting. no complimentary soda or water, nothing. we leave Oakland arrive in Vegas, get off the plane only to wait behind people who is boarding the plane. Leave Vegas and get to Detroit only to find out that I missed my flight to New Orleans. Now I have to wait hours in the airport and fly Southwest which took me to Dallas and then New Orleans. I was suppose to be in New Orleans at 5:30 pm. I arrived at 11:45pm. went to baggage to claim my bag and once again the attitudes of your agents was not concern and kept telling me to talk to Southwest knowing that my bags would still be on the Spirit Airline because that's where I checked them in. So I go home no baggage for the night. I had to call the airport the entire next day looking for my bags. I finally talked to someone who had common sense who then informed me that my bag was there the entire time, Wow. This airline is a disaster and should not be operating within the states. This company should be in a third world country where people would think that was first class because they are not use to anything. And another thing all airlines at least let you check in the first bag free. I paid 55 dollars for my only bag which was 22lbs. I am going to share this experience with anyone who would listen. Whom ever owns this airline needs to clean house starting at the top. Everything about this airline was a joke. Us passengers were comparing the airline with the movie Soul plane. BBB will be hearing my complaint as well as the letters I had some customers write about their experience.

Scandalous online setup that doesn't work and have multiple methods to sneakily add in as many extra charges as they can. Spoke to customer service to get help and they lied and said their ticket price more than doubled as I was looking online at the real ticket price. 😡
Three failed attempts to book online and two failed attempts to book through the phone- finally gave up and booked through a real airline ... thanks United!

We had a flight scheduled for next Thursday 8/23/18 to Ft Lauderdale / Miami
an unfortunate situation my brother in law was diagnosed with cancer the problem
is he lives alone due to my sister passing four years ago so there was nobody
to take him for tests, consolation, etc we were told no way we could get a credit even though we
called you 8 days before our flight . We live near Cape May & have been using your airlines
for 5 years we are even in a program so we are very very upset with Spirit plus
when telling or neighbors who also have homes in Florida ( we have a flight with you in November)
they couldn't believe it & said you were rotten to the core.
It is very inconvenient for us to travel to Philly to fly down to Florida guess what we are so
disappointed & upset we might just do that.

To Whom It May Concern:

Flight #331 Originally leaving at 9:59pm, was rescheduled for 1am departure.

I had a flight cancelled that was suppose to depart at 9:59PM from LGA - ORD. I was told when I called customer service that my flight had been rescheduled from a few hours departing at 1am and landing at 2:40am. I immediately called the rent a car place and added a few more hours because I was in New Canaan CT with my 7 year old daughter for a Baptism.

Needless to say after my daughter and I drove in to New York for an hour, at 10 at night. Then took the shuttle from the rent a car place to the airport, there wasn't even anyone at the counters. The airport was completely closed at Midnight. The reason I was there was to see my baby niece and be there for her baptism. During this event I was checking my phone for updates and even called to verify this. I did not want to drive an a hour and then by stranded for my first trip with my daughter at midnight. Worse case scenario.

Now it is midnight and I there are no flights the next day by Spirit. So now I found the closest hotel so I could get my 7 year old to bed, get in a cab and head there. How did this even happen? I have emails, app updates and called!

I already received my refund and wanted to know how your customer service could even tell me that my flight leaves now at 1 in the morning, in an airport that closes at midnight? I also ran into 4 other people that had the exact same thing happen to. Some called and some went by the updates Spirit app that stated we land at 2:40am. Either way I was stranded at midnight with my little girl.

I always stuck up for Spirit and never had a problem, I sure hope I wasn't stupid on all the Facebook Pages/Groups defending this company? I have been dealing with some health issues and had a biopsy. I did call a few weeks ago and was told to send an email. So my timing is off a few weeks. Looking forward to hearing some answers to my email, that customer service said to send.

Sincerely,

Tamara Dore

Flying by myself with four children 3 under 10 of age i was scared leaveing from seattle to atalanta flying my children on vacarion for the first time it was first a breeze getting to atlanta. The day we left july 23rd to arrive back home in seattle july 24th 2018 was a nightmare not to mention i paid for seats not knowing why pay for seats dont that come with the flights and extra charge for nothing. To go on once we loaded from Atlanta to everything started to go wrong flying with three young minors kids were anxious moving about crying and etc. It took the plane 45min to even get off the ground so we left late that was bad businees especially since there were not weather issues just due to there organization. We finally made it to las vegas we waited and waited because there were no place for the plane to park once we got there passengers wasnt even offered a glass of water for the wait. So we finally unload not only to be told at 1030 1100 p.m. that the flight is delayed due to no pilot now im nervous its late my kids are tired ready to go were in a gambling casino with people who are drinking we could have been stranded any where else are flight was to arrive in seattle at 1:24 a.m my husband in which would have been able to make work on time. Back to the airport at first we were told no pilot then after hours. The stewardess was stuck on another run way, omg whats the deal well i ended up running threw the airport to buy food for my children who were starving cause we were suppose to be at home so 46.00 dollars later for there un organized company people started to gather and say whats the deal they sent some qomen up who did absolutely nothing and i mean nothing spirit airline is horrible to fly with someone with such less compassion to there customers is ridiculous hours of waiting and mishapes and to no avail spirit didnt even offer a glass of water for there poor planning and leaveing my children in dispair thank to me i was prepared and had money in my pocket because if not my children would have went hungry have you ever told a 3 year old no there no water or food your moto is bare fsir but in the end you dont get what you paid for because after you have people buy seats and pay for bags that airline would let you on with your ticket you pay just as much with twoce the headache spirit should compensate something for the disaster that happened in vegas after you hears there no pilot you have to ask the poor pilot that was brought in has he even slept? Thank god we made it home but spirit costed me more then the trip should of my husband late to work my family lying and sitting on the dirty airport floor in dispare spirit whats the deal

On july 4th I came from newark to orlando. And saw my luggage torn and clothes were falling out when I was carrying it on the trolley. People literally got clothes i dropped back to me. I was very ill with diarrhea, and extreme dehydration, damaged leg, blisters, bleeding rashes since I was technically homeless for one day in new york. so I didn't contact until a week or two until I became better back home in land o lakes florida. I have video of my baggage coming torn and it was pretty shocking. I was so ill i didn't go to the baggage area and went straight home since it is a 2 hour drive back. I have lost clothing and my luggage was very damaged. If anything can be done, I will be very grateful. I had fragile signs on it as well.