Spirit Airlines
Reviews and Complaints

I had booked ticket from Chicago to Baltimore on 1/6/18 for 4 persons by my visa card and confirmation code given was QDHGMG. After few minutes got a mail that said ticket had been cancelled without mentioning any reason and without our fault (Itinerary cancellation image attached here under).

Upon enquiry with spirit airlines Mr David having employee no 10815, it was told us that some times due to system error it happens. He had given few option against this cancellation like 1) he suggested that we will give you fresh ticket against cancelled one but since, we had concluded our journey so cannot use any such ticket. then he had given option no 2) Within six month can buy ticket without paying any thing against this cancelled ticket. But since, we were on our holiday in usa and our return ticket for India was on 9/6/18 so not possible for this option too.
Since, ticket was cancelled because of non of our fault hence it is the moral duty of the airlines to refund back the amount taken i.e. $200.76.

Looking on the position, he agreed that payment will be credited in your card within 15 days but still even after 24 days it has not credited in my card yet.

hence, again requesting you to please look into the matter at the earliest and refund back the ticket cost to us.

my mail id is - [protected]@yahoo.co.in

Confirmation Code HH155U

I paid for a flight for passenger, Bryan Scott Calderon, for Saturday, May 12. We inadvertently went to the airport in Greensburg, PA because living in PA, that was the only place Spirit was located. I was not aware there was a new location in Pittsburgh. This was my mistake. We arrived at the Greensburg airport at 2:55 and the agent stated we had plenty of time to get to Pittsburgh in time for boarding.

We rushed as fast as we could straight to Pittsburgh International Airport and arrived at 4:35. When we get to the baggage check in they stated it was too late for the customer to board since he is handicapped and needs transportation to security and the plane. We were upset that he was being treated in this manner, but the agents offered to change the flight for a 99 upcharge. We were going to change the flight right then, but we had to make sure Bryan had a ride from the airport to his parents. The agent stated don't worry, we will note your account so that your ticket isn't fore fitted. Just call no later than tomorrow to make the change. After driving almost 5 hours to and from airports, I was three hours late for work. I went straight to work and didn't get off until 3:00 a.m. I then worked from 8 a.m. to 5:30 p.m. on Sunday for Mother's Day.

When I got home I called to get my reservation updated around 6:30 p.m. I spent over 2.5 hours trying to get my problem resolved because apparently I only had 24 hours to make an adjustment to the account. I was never told this and now I lost over $250 over the competencies of the employees for Spirit at the Airport. If I would have known I would not be able to change the reservation, I would have made sure we called to have it updated. Bryan's mother is in the hospital dying and cannot get to Texas to see her before she passes. Now we don't have the money to buy another ticket. I never have flown or used your airline before, but now I never will after the horrible experience I received and the way we were treated with the passenger's disability. Since the ticket was "Closed" the three supervisors I spoke to said there was nothing they can do for me. No refund, no 99 upgrade for another flight, and no discount for a future flight. My account is noted by the airport and they told me I could call tomorrow. I called as soon as I could. If I knew there was a time frame on it, I would have made sure I carved time out to handle the matter. I was only 1.5 hours late in calling and I don't feel it's fair that I lose my money when I was not informed.
1. We never would have tried to get to the 2nd airport had we known we didn't have enough time and was advised by Spirit Airline agent in
Greensburg that we had plenty of time
2. We were treated poorly at the airport and felt discriminated against due to the passenger's disability
3. The airport noted the account so that the ticket was not fore fitted, but it was fore fitted anyway

I hate for this to be the experience I have with your airline. I am asking for a refund for the ticket or to honor the 99.00 up charge ASAP so that my fiance gets to see his mother before she passes.

Please advise.

Thank you!

Hello, I was scheduled to cruise on the liberty 5/6- 5/10 however my daughters and i missed the boat due to unannounced delays in landing and baggage claim by Spirit airlines.
I actually caught an Uber from the airport heading to Port canaveral while en route i received a call from a carnival rep @0310 asking if we were going to take the cruise, i then advised that we were on our way at which time i was told that if I'm not there by 0330 i could not board the ship we were still 27 min away according to the under driver. Needless to say my kids and i were devastated as this was a graduation trip for my daughter and a birthday trip for myself. I begged and pleaded for an alternative but i was told there was none that could be offered and the best thing to do is u-turn and go back to the airport and obtain documentation of the delay which is what I did and was charged $60 by uber. The airline didn't offer any resolution or accommodations to me.
Im today to request that the penalties that i was charged is applied to another cruise at a later date so that we can finally experience our first ever cruise.
Please help,
Ronni

When I arrived at Baltimore airport, my bag was severely damaged. I filed a report with the airline employee at the airport and she assured me that to the matter would be resolved within 24 hours.

I am an international tourist. I was left to travel with this damaged bag for the rest of my trip. This has caused a severe pain in my hand and shoulders.

The report generated by the airline employee is "Bag damaged claim check [protected]"

I seriously feel that the airline has failed to perform its basic duty towards an aggrieved customer.

I feel, as a customer, my right to be heard has been violated.

I have a Spirit 'awards' account and the company's credit card. I needed to leave on a trip of which my husband would arrive at the same airport but a few days later.

Spirit website was tricky to use as I thought that I wanted to use my accrued Spirit points, but that's another story. I backed out of that side of the Spirit website.

I decided to pay for the tickets I needed. I cut my personal ticket paid over $92. then went back into my account to cut transportation for my husband on March 15, 2018, as I had just done for my own ticket.

I checked. Double checked. All of my husband's info was entered and correct. I hit the 'book this flight' tab. I got a confirmation number. Everything looked fine.

On April 23rd, I went to check on that confirmation number by reentering my Spirit account. That ticket DOES NOT have my husband's name on it, AT ALL!

WTF!

I'm not stupid. I know I checked and rechecked before hitting the 'book this flight' tab.

What the heck happened?

Now Spirit representatives tell me there is nothing I can do. No refund. I DO NOT want a refund. I want my purchased ticket to reflect the correct passenger's name that I placed using the Spirit website on the ticket.

I swear 'cheap' fare is not worth this hassle. NOR is keeping a Spirit credit card with points that are NOT worth gathering. Spirit flights are extremely infrequent, or come with extra stops, or have very odd takeoff times/landings.

Remember, I didn't want a refund. I want that ticket to reflect my husband's name.

I return to my Spirit account

Let me start off by saying "You all have been the worse airline ever"! I am highly pissed and upset with you alls customer service.

I had a flight booked from Vegas to Dallas on Early Sunday morning at 1 AM and it was cancelled last min. And the only reason giving was "The weather and the pilot was not experienced enough to fly". First off, if it was the weather why were other airlines flying out with no delays? Secondly, why would you hire pilots not experienced? And third, how can y'all just leave y'all customers hanging like that?

My next flight was not scheduled to leave out until 2 days later. I had to book another room for 2 nights, pay for food for 2 extra days, pay for transportation to and from airport, I had to miss class and work and my kids also had to miss 2 days of school.

This is highly unacceptable! No other airline ticket was paid for, my hotel room was not paid for and my airport parking for when I came back home was not paid for. This is just not right. I will contact whoever and do what I got to do until something is done about this! I deserve to be reimbursed for all of this. I have never seen in my life dealt with any dumb [censor] like this before. You also need to hire more friendly employees.

On 3/16 I went on you unfriendly website and thought I paid for 1 check in going an coming for my trip for DFW to Pittsburg PA. Thought I bought this and joined your $9 fair club only to find out the baggage did not go through and the $9 fair club was a charge of 59.95 (what a shock, where did you get the name $9 fair club) So now 4/11 I'm asking for a refund. Can't speak to anyone that speaks English well enough to understand so I'm on hold. I will never never fly this airline again. I have flown since I was 11 years old and nothing has been this complicated. Now I have to go back to that awful website and try to figure out how to pay for my baggage because you charge 2X as much to do it by phone. I promise you this once this nightmare of a flight is over I will not be dealing with this company again and I'll make sure my friends don't

To whom it may concern:
On February 8, 2018, my wife and I left from home (4 hrs away) to catch our flight in Phoenix Sky Harbor, which was scheduled at 1:50 am. We paid parking, checked-in, and as we started checking in luggage we were notified that our flight is going to be late. Spirit told us, our flight has changed to a later time, therefore we will miss our connecting flight in Dallas and even later. So we requested for refund which they did, but haven't receive it. Now our connection/return flight and is not giving us our refunds back due to your negligent.
The primary reason for our travel was that it was vital to make our agenda at an event which required my personal attendance and check in, no later than 1:30pm Friday February 9th, 2018. If we didn't make this time there was no reason for the trip, so we cancelled the trip.
Due to an inconvenience that was out of my control, I ask if you might grant assistant to get my refund or a coupon of equal value for later use from my connection flight (AA). Your consideration & assistance is appreciated

My name is Aden Farah my credit card is been charged by your company without my own consent, please have someone contact me ASAP to address the issue.
My phone number is:
[protected]
Aden Farah
Unauthorized Credit Card Charge!
And this is happening here in Irving Texas.innyhe name of Spirit Airlines Irving.
I need to know what is going with charging my card without my authorization before I proceed to the next level.
Thanks.

Next time I'd rather go on a slow boat than using these airlines from hell.
These people canceled several flights including mine and rescheduled it 2 days later. Of course, my plans were ruined because of them.
You may say why would they care about so my passengers, but excuse me, they could have warned us at least, so we could have found somewhere to go or change/correct our plans. I think many people were infuriated by this.
I came from a town 80 miles away from the airport, what was I to do?

On my trip back from LA to PHL, I stuck in the heavy traffic and TSA screening. I was very happy to get to the Spirit Airline with the flight# 266 (11/19/2017) about 14-15 minutes before flying time. I understand I suppose to be there before 15 minutes; otherwise, the gate might closed. I had tried to discuss with the agent; however, she was not care about my situation. She is talking to other agent about other issues without caring I am standing there begging to get on the plane to get back home. She does not even care to contact someone to see if I can get on the plane. I could not believe that is how Spirit Airline customer service conduct their business this way. Does it because Spirit Airline refer travelers to pay extra to get ahead at TSA gate? From now on, I am going to fly with Spirit Airline because their way of customer service.

Horrible flight experience! Reply ASAP, otherwise Sue!
I have checked my carry on luggage on ticketing. Your staff said it is ok. But boarding gate staff said I need to pay $65. I bought ticket from New York to San Diego. It said I can bring a carry on luggage 45*35*20. Your staff didn't check the size, just saying it is big and charge me $65. And the staff also told me I need to pay another $130 for my next 2 journey. I have to get rid of my suitcase at the gate and bring all my stuff in 2 plastic bags. I am 100% sure my luggage is standard size. I am still suffered for next 5 days journey in the USA with 2 plastic bags.
How could be $195 for luggage and plus £135 for air ticket! I am not the only customer who has been charged at the gate! When scanned the ticket, they can see you are new to the flight, forced me to pay with horrible attitude. One of the staff also pissed off the boarding pass in front of customer's face! Spirit airline is a robber, robed each customer's money at the gate. No money no flight! Now I felt I was naked to boarding because all my stuff are messed in a plastic bag! I also lost my suitcase which I have used for more than 3 years fly all over the world.
I believe I am not the first and not the last customer having this problem with Spirit airline.
We need to speak out and let all other customers know how horrible Spirit airline is, how greedy spirit airline is. We should avoid to buy any more ticket from Spirit airline, which is the only way to shut down this Spirit airline ASAP!

9/20/2017 at 8:30 AM I called requesting a refund for luggage since we needed to cancel our reservation #[protected]---My husband Robert became sick and hospitalized at VA Hospital. I understand our tickets were not refundable but requested a refund on carry on bags----when Spirit Agent Arman refused----I asked to speak to a SUPERVISOR----she refused and stated would not connect me to a Supervisor-----then I requested to be sent a copy of the policy where it stated Fees for our baggie would not be refunded. Your Agent Arman refused----then when I told her she was being recorded she then changed her mind and told she would read the policy but would not send it to me. I will be seeing our Attorney, filing a complaint with BBB. I have a legal right to see a written copy of the policy when your company refuses to reimburse Luggage Fees.

On August 22nd I purchased 2 tickets to fly to St. Thomas and then take a boat to St. John. Confirmation code: P8PDUS The trip was scheduled for March 6-14 2018. However, due to the recent destruction Hurricane Irma brought, we cancelled our trip on September 15th. There's no way the islands will be back to normal and open for business by then. St. John isn't expecting electricity til February 2018! So sad. I have attached a picture of the neighborhood we were going to be staying.
The house we were staying in has given us a full refund no questions asked. Obviously they understand the circumstances and that things out of our control happen sometimes. Here's the phone number of the lady [protected]. She is devastated as you can imagine!
I am requesting a full refund of the amount I paid for the tickets $638.28. We were going with friends and they were flying American Airlines, they have fully refunded her for the trip even though their cancellation policy is just like yours. I am not going anywhere for a while. Not until hurricane season is in the distance!
Thank you for your hard work...please help.

I have a letter, which I will not just put in a pile on here, I am going to a higher authority, which includes the transportation authority of the us government. Together in the near future, we hope to shut this airline (Which it isn't) down! As well as make sure that none of the people hired (Not by spirit, I found out) but by third party organizations to never find disgusting, so called customer service?! Reps to work for their bottom rate organization in the first place. I hope to see on the news within the next few years that spirit airlines has gone bankrupt never to be seen again!... Contact [protected]@yahoo.com.

I am requesting a full refund for flights scheduled during the Hurricane Irma evacuation of Fort Lauderdale, Florida.

With Confirmation Code LEDRUA, I was to leave Atlanta on Friday, September 8 (flight 877) to connect to a Southwest Flight (confirmation code - pxm6pj) to Havana Cuba.

I had flights scheduled for return on Monday, September 11, 2017. (Spirit #600). I started receiving weather advisories from Spirit on Tuesday, September 5. By Wednesday, the governor of Florida was requesting a full evacuation of that area of Florida because of the impending hurricane.

I attempted to call Spirit and attempted to contact via email to cancel my flight - in that Southwest had cancelled the flights from Ft. Lauderdale to Cuba.

I finally reached a representative on Monday but was told I could only receive a refund of $53 not the total $177.00

I did not receive any service from Spirit. I did not carry on any baggage. I should not be expected to fly into a hurricane. I'm sorry I missed my trip and sorry about the inconvenience it may have caused. BUT there is no reason for Spirit to keep my money. A FULL REFUND IS THE RIGHT THING TO DO - AND THE EXPECTED.

THANK YOU, Elizabeth Anthony

I was scheduled to fly to Fort Lauderdale on September 8, 2017. via Spirit Airlines, flight 877. Spirit sent out numerous emails of warning of weather/ travel advisories because of Hurricane Irma . They also send out a number of emails with different departure times for this particular flight. We had the option until the date of September 16th. To re-book or request a refund, I requested a refund and was told I could only be issued a partial refund, because the travel advisory did not mean "don't fly into the evacuated area " it meant there was impending danger! Spirit of course wanted passengers booked on flight 877 to fly into a place that had a mandatory evacuation issued by the Florida Governor . Spirit is refusing full refunds for the flight, a flight they warned would be entering adverse weather conditions. I want a full refund, not a partial refund! My confirmation number is Z4DGX

On Sept 7th. 2017, I was flying back from Oakland California at 9:10 A.M. My reservation number KB3JGJ Seat 4B and 4C. I had purchased a seat for myself and one for my son John. My son had to book an additional flight because he had to fly back on the 6th. So when I got on the plane on the 7th. I had an aisle seat since I have problems with my legs and a middle seat. I was just referring to the fact that this flight would actually be more pleasant than the flight out since I was in the front of the plane in the wider seats and they are more comfortable and allowed me the leg room I needed. The flight attendant stepped up to me and said that since I wasn't using the seat and that the flight had been overbooked which I might add is not of my concern since I paid for that seat. She said that she was taking the seat. I was shocked and relinquished the seat. I had earlier called and requested that my sons flight be rescheduled but was told that was not possible unless I wanted to pay an additional $500.00+ for a seat on another flight. At that point I said no way and found a flight on another airline for $150.00. I believe that since my extra seat was taken without my consent and then
I was pushed into the middle seat which by the way is very uncomfortable. I should be compensated for the fact that you made money selling my seat to someone else without my consent.. I think it is only fair to assume that is double dipping and taking advantage of a situation I had no control over. If you ever want me to fly on your airline again. I believe that I am just a small cog in the wheel. But one voice saying bad things about a product is not a good thing. That one voice turns into many people who will not fly your airline. I would request some sort of compensation at least the cost of that seat. Please respond.

Travel data: 8/12/17 - 8/18/2017
ORD -LAX

I have bought a combo of $7 when we returned from the flight on 8/18. This amount has shown in my credit card transactions. But on 8/26 they again charged me $14 as I was returned to home on 8/18 and never traveled again.

They may have my credit info and charge again. This is not good. I'm not sure when to complain but I'm not happy with this.

Not only they rape you the carry on bag. $52.00 dollars for a carry on, something that is free in every airline. Now we have a double delay because the airline does not have a PILOT!😳 Where are we? In a third world country for God sake! Worst airline ever.! This airline shouldn't be in business, no way! I believe their is enough complaints online for consumers affair get involve.