Spirit Airlines
Reviews and Complaints

Maybe I'm a kind person that I never wanted to write bad reviews, even if something wrong happened to me. But this situation was an exclusion for me and I decided to share. These airlines are absolutely unreliable and if you are smart enough you won't risk your money and time.
I was going to a business trip. And found out that they canceled my flight to New York 10 hours before the departure and didn't offer anything instead. I had to look for other flights which were more expensive.
Still trying to get my refund. This is a terrible company absolutely not focused on customers' needs.

Ufff... They are terribly unique. They don't give a crap about customers. No one whatsoever. 2 weeks ago I had a flight that was firstly delayed for 2 hours, and then eventually canceled. I was left in an unknown city alone with no place to go. Guys from the help desk said I had to wait for three days, kind of there were no other flights to my town. The airlines didn't provide help because it was their fault. So I had to spend $700 to get home.
No refund from them. Nothing at all. Horrible.

On Sunday, August 20, 2017 we were supposed to be on Flight 906 on the way back to Houston from Oakland airport. That morning around 8 am before leaving the hotel we checked in online and confirmed our seat numbers which were 15 D & 15 E. There was something going on with Spirit's online website we were not allowed to print out our boarding passes due to the issue going on with the website, I tried several times but was not allowed. We arrived at the airport right at 45 minutes before our plane departed, went to the kiosk and still not able to print out the boarding passes - several of the kiosk were down that day. We got to an agent in the counter to get our boarding passes. He looked at this computer and said he could not print out our boarding passes anymore.
I told him the plane was still there and was going to be there for another 40 minutes to get our boarding passes so that we could go board the plane that was still going to be there for almost an hour. We told him we had to be back home that night due to a family emergency. He went back to an office and stayed there several minutes, came back out and said he couldn’t do anything. I asked him to get a manager or supervisor to help us out. He said he couldn’t call anyone because the supervisor was working the flight and she would come down after the flight departed. I repeatedly asked him to call up there and he refused to, by this time it’s been 20-25 minutes wasted with an incompetent person working the floor for Spirit Airlines in an international airport.
The agent finally called the supervisor and she said the doors were about to close and there was nothing she could do. We could have clearly been on that flight back home but missed it due to incompetent agents working the floor at the airport counters for Spirit Airlines. This has been the most frustrated experience we have ever experienced in our life time. We felt so frustrated and so upset of the situation, not having anyone being able to help us out and treated us horribly.
We went over to Southwest Airlines where we bought 2 plane tickets back home that cost us $1100.00 which we had to put on a credit card. There was no reason why we should have spent so much money on a new set of plane tickets when we could have been on that plane back home. We made it up to the gate within 10 minutes after purchasing the new flight tickets while our original flight with Spirit was just taking off. The flight attendant with Southwest Airlines mentioned they would have called the gate and printed out our boarding passes in a case like ours.
I would like and appreciate for someone to get back with me on this matter. We have flown with Spirit many times before, group vacations with up to 27 family members! We have been loyal customers and feel so disappointed to have been treated so poorly and have gone through such a horrible experience like this one.

How come I paid more for my luggage and seat reservation than the ticket itself? You just don't know how to get more and more money from customers and make them buy absolutely unnecessary stuff.
I think when I buy a ticket the seat should be automatically reserved by me or at least I can choose it for free! What the hell is that. Just a ripoff.

I was just charged $18.00 for an on "board charge" on my credit card on August 9 ...I was not on that flight! I was quietly sitting at home while this took place! Your flight attendants should ask for ID before accepting a credit/debit card! Or maybe do background checks on all flights attendants! I believe you should be held responsible for this charge ... this is such a scam and ripoff.

Booked and PAID FOR! a flight thru ORBITZ for my sister Sandra Hurley, went to the itinerary and it said CANCELLED.Why was is cancelled ? and why didnt they give my money back?Emailed ORBITZ and all they keep writing is contact SPIRIT! well I have tried to send emails but NO REPLY! The Confimation VB6JXM. Booking ID NKWG36. [protected]. I do hope I can get somewhere with this email, as I am finding the whole process very distressing.Thank You Marianne wright. [protected]@gmail.com. I live in sydney Australia .

Spirit cancelled their flight 500 from IAH to ORD on Aug 3 2017 claiming "weather" - so they can avoid responsibility for anything. United had a flight at the same time, same route (UA97). They delayed one hour then flew just fine. We not only had a ruined weekend, but lost $200 for a hotel cancellation. Spirit hides behind the "weather - out of our control" excuse when other airlines flew that route/time just fine. They should compensate us for the cancellation fees and book everyone on the next flight out on whatever airline, but they did nothing.

We fly with spirit 6 times a year fr nyc to fll. We have our own apt in
Miami.. So we don't need suitcases at all.. Just some items to carry-on w/us.

On 07/04/2017 flt # nk524 my bag was a bit full & did not fit in the bin so I told the agent to call back my husband as his bag had empty space. By that time he was already after security so agent let me thru.. But at the gate e-9
I transfered some stuff to my husband's bag.. My bag size was 18-13-x8...
The agent at the gate called me on the loudspeaker & told me to insert my
Bag in a norwegian airline bin twice which was only 16"long instead of 18" long bin.. My bag went in with difficulty.. So I asked agent to get a spirit
Bin but was told it's not available.. It was a very big embarassment and was very rude in front of all my freinds & peers [iam 68 years old] also agent told me she will put on my file not to come with this bag again..

I feel I was treated unfairly & rude and I deserve some fair compensation for the behavior of your agent...

A steady & frequent flyer with spirit
Thank you
Leah c strulovic conf # b5msji

We booked a flight for our 15 year old son from LAX to DEN with Spirit. This would be his first time flying by himself. At the check in desk a very rude employee informed us that we would not be able to get a gate pass and would have to send him through the maze of LAX to navigate all by himself. Also, at the Denver airport, no one would be allowed to meet him at the gate. He would have been lost for sure or worse. We were informed that they consider 15 year olds adults. They made an exception and "allowed" us to pay an extra $100 (that they usually only offer for 5 to 14 year olds) to walk him to the gate. Why can't this be free? We will never fly Spirit again.

My flight was cancelled today July 1, 2017, to see my family and kids. I only have 4 days leave from my work and this airline really ruined my schedule, my excitement collapse, replacing it with anxiety. After asking 2 different spirit airline booth employee; who did not help me, I went out to their ticketing area and a "not so nice" employee ask me "rebook to the next available flight which is monday or refund? If refund you can get it online"

I ask again, "is there a remedy for this concern, because i need to get to new york, not on monday because im returning on tuesday?" I just received a cold shoulder.

This is my first time with this airline and this will also be my last. That is why your airline is so unique. You wasted my time. Good job!

requested a refund due to emergrcy surgery days before travel while on vacation, March 30, 2016
Travel date on spirit April 8, 2017 total $220.40 also paid for 2 carry on's

1. Mark R spilles e-ticket # [protected] DOB 1-9-52
2. Connie J Spilles e-ticket # [protected] DOB 7-24-55
We also paid extra for Luggage.
We requested a refund due to emergercy surgery days before travel while on vacatiion. This surgery was very serious and Connie was in the hosptal for
7 days and we could not travel only home to washington state to heal.
We provided you with a Dr note with surgery date etc.
We have not hear back from you regarding a refund.
We have made several attempts to contact you and have not heard back
please call [protected]

With all the complaints lately with Spirit airlines, I hesitated to fly with them. Well I am so sorry that I did. Supposed to be budget, well you have to pay $10 for boarding pass at gate each way per ticket, so $40 for 2 people. Around $170 spent for 2 peices of luggage round trip. you are allowed 1 personal bag, as in a purse. Do not even give you a bottle of water. After all add on's, no way it cheaper. Ist leg of returning flight from St. Martin to FLL, was delayed over an hour, with some lame excuse. Arrive in FLL to a message that our flight was cancelled to Orlando, which was our final destination.NO EXCUSE. We were told we would be bussed 3 1/2 to 4 hours... Not even trying to rebook flights...There was an employee standing around screaming out messages for several different flights. Assuming the same thing was happening to them.. We rented our own car because the line was forever to wait on bus. Who knows how long that is taking. NEVER AGAIN SPIRIT AIRLINES.

Spirit Airlines continued to let us know that flight 954 out of Las Vegas was ON TIME as per their emails. The flight was scheduled to depart at 10:40. Spirit Airlines provided false communication by e- mail and text that the flight was on time up until departure time, when the flight was canceled at the airport. 1 agent attended to 300 angry customers. We waited 4 hours in the line and were only halfway to the 1 attending agent. No phone number or website address was provided to us to make arrangements for an alternative flight. We could not a. get another flight from spirit due to 1. our call being hung up on a phone number provided after a 4 hour wait. We called back and the phone was cut again. Therefore, we were unable to reschedule a flight. Passengers were told by Spirit that a new Spirit flight would need to be taken, however, this information proved to be false, as a few Spirit passengers (after a 4 hour wait) were told a different story and placed on additional flights. We received no service from Spirit, which purposely under-staffed both the telephone call center, and the airport. We then spent $1500 for an alternate flight with another airline. Later spirit employees repeatedly lied to us about gathering all our receipts and completely stopped communicating with us when we e-mailed the department of transportation. Spirit Airlines may be cheap but they are a fraudulent company. It was funny in a sad way that the 2 "support" people only were sharing their first names, and repeatedly lied about the reasons for the cancellation.

I needed to change the time for my daughter's flight from Oakland to Seattle. The person from Spirit on the line said the charge would be $60. I found it necessary to call Spirit air once my daughter was partway through her trip and found out that I had not been charged an additional 60 but rather an additional 120!

Horrible serevice with people who can barely speak english and are even more difficult to understand. I will get my money back. It will just take time.

They refused to honor a return ticket leaving me stranded in a foreign country, ie Colombia. I was booked for a return flight # NK 236 to Ft Lauderdale and then to Tampa NK 570 from Medellin, Colombia on Dec 27th and 28th. I was late for the initial flight because I was delayed on another flight from Cali, Colombia via Bogota. When I arrived in Medellin at the counter I was told that the flight had left and therefore my ticket was no longer valid. Both me and my Colombian wife attempted to contact SPIRIT there in Colombia and here in the states with no better result. Today February 18 I have finally had enough of their BS and filed numerous complaints. I paid $510 for the ticket and they left me stranded. Due to their extremely poor customer service I would never advise anyone to use this airline. If for whatever reason you have a delay they will not honor your ticket. I had purchased their so called insurance with the ticket and that was worthless too.

To whom it may concern,
I just received my credit card bill and it has a charge from spirit airlines which should not be on there. It is listed as: transaction date - 12/20, posting date - 12/19, purchases & adjustment - spirit airlines onboar irving, usa, amount - $11.50.
Why was I charged when I buying nothing!
Please refund the $11.50amount to my credit account.
Thank you.
Renata mickiene

I was just (11/16/17) charged a renewal fee for the club without prior notification.
I request to cancel that membership. I would like the membership fee of $69.95 refunded, please.
It is a membership I don't recall signing up for, that I do not use and have no need for.
I have notified my American Express customer service and will put the charge into dispute, but would like to give you a chance to correct the situation.
Thank you,

Gordon Scot Anderson
[protected]
13915 Bald Cypress Cir.
Fort Myers, FL 33907
[protected]@aol.com

I recently flew from Las Vegas to Ft. Lauderdale via Dallas/Ft. Worth. At the Las Vegas Boarding gate I was given a hard time regarding the size of my carry-on bag. A supervisor confirmed that the bag was of proper size, and I was finally boarded. Then, in Dallas, I entered the plane, placed my bag in the overhead compartment and closed it. Then, a short fat male flight attendant began an argument with me over the size of the bag. He removed it from the compartment and threw it on the floor and demanded that it be checked into baggage. The airplane Captain finally got involved, and confirmed that the bag was proper to be placed in the compartment. However, by this time, the plane was full and there was no longer space available, so the bag had to go into baggage. In each case I paid an extra charge for a "Big Seat" in the first row and was given no courtesy whatsoever. My cell phone was locked away in the bag (that was now damaged) and I could not call the car service to inform them that I would be late because 1) the plane was late as usual, and 2) I had to wait another hour for the baggage claim. I will never fly this airline again and want nothing from them. Worse flight in 50+ years.

On our flight #851 from Detroit, MI. to Myrtle Beach, SC. on 9/4/16 departing at 12:25 pm, our luggage was damaged. Both the handle straps were ripped off. The tow handle base was broken and made it very hard to handle luggage at 45 lbs it was almost impossible to carry.
I am requesting for spirit airline to replace our luggage.