Spirit Airlines
Reviews and Complaints

I will never fly with these guys ever again! This was the worst experience in my life. Spirit Airlines wants only your money and you'll have to pay extra for everything! That was the most uncomfortably flight you can imagine.
When I arrived at the airport and went to check in they said that I need to pay for it. I was shocked. They said that online check in is free but at the airport you have to pay for it. Well, I had no other choice so I paid. Then there was another surprise when they said that I have to pay for my hand luggage. What? I had a small backpack and they said that I had to pay for it! Are you kidding me? These money hungry monsters - I hate them! The worst ever!

Spirit airlines is the most horrible airlines ever. My daughter became sick in the airport she was so ill she couldn't board the flight. They called paramedics and rushed her to the hospital. They took her 850 flyer miles away because she didn't use them (within 3 months) and refuse to refund her any portion of the trip. Do you know why? They said she didn't cancel. My argument with them is this: She was in the airport she didn't know she was going to be sick. (they claim, for a refund you have to cancel in advance) She had a direct flight from AC Airport in NJ to Orlando. The airlines canceled the flight due to weather. She spent the night in the airport. The airlines booked her on another flight the next day only it was to Ft. Lauderdale, then a connect to Orlando. It was at Ft. Lauderdale that she became ill and was hospitalized. They claim she was a no show, funny how she was there and the customer service rep called for the medics for her and now they say she is a no show. Very poor customer service, they are rude, and inconsiderate, with no compassion for anyone but themselves. I don't care what the policy is, when you have extenuating circumstances allowances should be made. I will never use this airlines again, they have poor telephone techniques, the staff should all be taught proper phone etiquette, not to mention the policies need to be updated to work with those who become ill prior to the flight.

Scheduled on flight 713, (4/14/16) scheduled to depart IAH @5:45pm. I received 18 emails telling me the flight was delayed at various times. The last email stated flight was delayed till 10:58 pm. Arrived at the gate at 10:10. There was issue and the TSA was there to remove someone from the flight. We were blocked from getting on and then they closed the door and would not let us board. Then to add insult to injury no room and we have to wait 2 day to get the next flight! Total bull! So this 'cheap' flight is costing me 2 nights in a hotel, meals and I hope I don't get fired!

I had a flight out of tampa on january 24, 2016. I received an email on january 23rd with an advisory to call the airlines due to weather. This call was made at 11:00 p. M. On january 23rd. I was informed the flight was cancelled. They were not able to put me on another flight until wednesday, january 27. I checked the website early sunday morning and the flight for january 24 was showing on time. I called the airlines at 6:00 a. M. On january 24th and asked to be put on that flight. They said the flight was full. How is this possible. It is cancelled the night before and by 6:00 a. M. The flight is full.

Very dissatisfied with the service through spirit. They don't care about the passengers.

After my current experience with Spirit Airlines, I wouldn't recommend them to anyone. The seem to make their money by ripping off the flying public. After I made the reservation, I discovered to charges on the final bill that I did not owe. They tried to bill me 35 dollars for a carry on when I said no carry on at the reservation screen. The also tried to bill me $50 dollars for a seat up grade that specifically said $32 on the website. I called them on it and the did refund the extra $18 for the seat change but only wanted to issue a voucher for the carry on fee for a carry on that I wasn't carrying on. Then I discovered that the flight that I thought departed at 9:45AM actually departed at 9:45PM. When I tried to cancel the flight, they wanted to charge me a $110 dollar cancellation fee. Bunch of crooks running this airline. Never, ever fly on them.

If anyone flies Spirit Airlines, be warned that if your flight is cancelled they do not care nor is it their problem. I had a flight cancel 12/14/2015 due to weather. I do not know what weather they were referring to. I saw no bad weather conditions in the country that date. The weather conditions from where I was and my final destination was both great. Despite asking multiple times, they would not reveal where the plane was coming from and the weather. If you use weather as an excuse, then they have no obligation to help you with hotel or basically do a thing for you. They cancel a flight that is fully booked and do nothing to make sure you get home. A whole flight is trying to get on seats for the 2 flights out the next day and it booked up. In fact, they over booked. They do not care if it takes 2-3 days to get home. They offer you to go on the next available flight, which again, may not be the next day. Or you can get a half your money refunded. I landed up having to spend extra money on hotel, food and had to book on another airline to get home. It landed up costing me atleast $200 out of pocket. I was promised a different amount refunded on the phone and once home it was decreased. Despite multiple complaints, they refused to give me the extra $60 they promised me. They do not even offer you airline miles! Nothing! I complained to the BBB and they did not even respond. I have never had a company not respond to a BBB complaint. They honestly do not care about their customers. They figure their lower rates will keep people coming given if you are nickel and dimed. So if you fly them, have a plan B if your flight cancels.

My wife had a scheduled departure flight from Santo Domingo on January 15th, and the flight was cancelled due to bad weather in South Florida. If that wasn't bad enough, Spirit had a plane full of customers that now didn't have a flight or way out of the Dominican Republic, and Spirit wasn't very clear on how they would resolve this issue. After being stranded at the airport for several hours, they were told they could ask for a refund, or cancel the trip, but Spirit did not automatically schedule their flight. I called Spirit from Miami the same evening, and was told the next flight would be Saturday 23 January, a full week after the original flight. My question is why would Spirit cancel a flight, and not schedule continuing transportation to their destination. I spoke with customer service, and they told me our only options were to take the later flight, get the refund which would take up to 7 days, or get Spirit credit for another flight. This was the most ridiculous logic and poor customer service I have ever heard of. Spirit is officially the absolute worse airline I have ever had the displeasure to use.

Hey, my name is Daniel DTeah! I'm filing a complaint about my lost luggage that got missing doing my fighting on the 12-29-2015. I do have some important documents, shoes, cloths, money about 5.000 phone etc... It been the forth day since this accident ocurried ! I do really need my luggage Plsss, because I have worth of things in my luggage that cost 10.000 dollars .

In July 2015 I booked a vacation on cheap carribean.com for a 7 night stay in cancun at an all inclusive resort and unfortunately picked spirit airlines as the air carrier. In october 2015 my family found out that my mother has terminal cancer and I am a primary care giver. I won't be able to take this vacation until November 2016. I had to cancel the vacation. cheap carribean took pity on me. I tried explaining this to spirit airlines. I found out that when canceling airline tickets that they charge approximately 130 dollar per person cancellation fees and that if any airfare credit if left over it expires 60 days after cancellation. I cancelled on 28 November 2015. I have a credit left over of 193.76 that expires on 29 January 2016. My reservation number is B9M2WW. I have been begging spirit airlines to please extend the expiration date on this airfare credit until their flights for november 2016 open up and they won't make any exceptions even under the current situation I am facing. They can't even tell me when the flights for november 2016 will open up. Can anyone help me with this?

I flew from bwi to atlanta enroute nigeria on thursday nov. 26th. One(1) of luggage(black containing clothing materials etc) was not carried to atlanta. I filled a luggage service report no l/[protected], claim check # [protected]. I even asked someone in atlanta to follow up. Till now, the luggage has not been delivered.

So i flew from Atlanta back home to Ft. Lauderdale on Oct. 12th, 2015. My luggage never came back. I immediately filed a claim with Spirit in their office in the airport. The guy working there thought that it could be delayed and possibly be on the next flight which came in a few hours later and that i would've have the bag that day. Well that didn't happen. I had to fill out the claim forms that are on their website and write down everything i think was in the bag (and ofcorse i overpacked, who doesn't!). I had to go to the bank and get the form notorized like it says to do and then i mailed it. About 2 weeks later I got a call from someone who works at Southwest from the ATL airport and somehow she had my bag. She said the handle was broken on my bag and the destination tag fell off. She said what airline were you flying and I told her Spirit. 2 days later someone from Spirit called and had the nerve to ask if I would drive to the airport (about 20 miles from my house) to pick up the bag, I declined and so someone would deliver it to my house. I finally got my bag with all my stuff in it. I followed up and wrote a complaint on Spirit's website. Someone finally wrote me back on 11/11/15. Stated: We received your claim requesting compensation for cosmetics and a hair straightener, unfortunately, these items are not covered under our Contract of Carriage, so I am unable to issue compensation as requested (even though I had to go out and buy these items because i didn't have for 2 weeks and included the reciepts when I mailed everything) And only issued me a $25.00 voucher...LOL! I should be compensated for my luggage that was broken (which is $40), reimbursed the bag, and atleast a free flight and all they can offer me is $25?!

We arrived in Detroit, MI from Las Vegas, NV on Sunday, November 7, 2015 and had to wait almost an hour and a half for our luggage because they didn't have enough people working to unload the planes! We had spent almost all day in airports and on the plane, so when we got our luggage finally, we left. Two hour drive home and didn't see the damage, a big crack until the next day. TOO LATE! Only a FOUR hour window to file a complaint about it. ARE YOU KIDDING ME? I have only gotten to use this piece of luggage twice, once in July and now and it is ruined. This is only the second time is has been used and it looks as though it was dropped on something sharp. This airline and the people working there don't care at all about you and I have tried to talk to them and they just say it is past the four hours. I just want my luggage fixed or replaced and no one will do anything. Date: 11/1/15, Confirmation #FCW63K. I would like my luggage replaced or repaired. I have photos of the damage and I have tried unsuccessfully to contact the airport baggage in Detroit and they recommended filing a complaint with the CEO. I spoke with Amanda from Spirit Customer Service and gotten no where. Please help.

Never fly this airline! Horrible! They lure you with cheap fares and then charge a fee for EVERYTHING! Even to just have a decent seat an adult can reasonably sit in! So its no deal and you end up paying the same amount as another airline. Horrible customer service. Rude staff. And unfortunately, they JUST DONT CARE whether you are upset or not! Its like they are taught to be mean to customers. Luggage you ask? Of course they LOST THE LUGGAGE! Then attendant said I will do you a favor and let you buy a few reasonable price things to go to your event tonight. A favor? SMH. I flew 8 family members to Chicago on Spirit. Never again. They were all so upset when they arrived it could have spoiled our event. Same thing happened on the way back! Such incompetence. Such poor systems. Such horrible customer service. Save yourself some trouble. Stay away.

I booked the following one-way flights with Spirit for 2 persons via Bravofly:
08-05-2015 ~ €220.82 ~ 20:45-21:55 ~ NK369 Baltimore – Chicago
08-06-2015 ~ €275.66 ~ 18:10-22:11 ~ NK426 Chicago – Lauderdale
08-07-2015 ~ €168.28 ~ 20:18-21:19 ~ NK676 Lauderdale – Orlando

For reasons unknown, I couldn’t log in to my hotmail account to print the E-tickets. I still can’t access my hotmail account properly. I can’t open certain e-mails and I can’t download files (PDF, Word, etc.) attach to certain emails, either.

This, however, wasn’t a problem, because I was never asked to show the E-tickets. Unfortunately, the lady who had to check us in on the flight Lauderdale – Orlando claimed that I had only paid for one luggage for that flight. She wanted me to pay $52 for the other bag.

I kept telling her that I already paid and she kept saying that mistakes are made when bookings are made through a third party. Then she talked to her manager and I still had to pay $42.

So now that I’m back from vacation, I sent Spirit the following e-mail:

Hi,
For reasons unknown, I couldn’t log in to my email account to print the E-tickets. I still can’t access my [protected]@hotmail.com account properly. However, I was never asked to show the E-tickets. On the flight Lauderdale–Orlando [protected], 20:18-21:19, NK676), the lady claimed that I only paid for one bag and wanted me to pay $52 for the other. She also kept saying that mistakes are made when bookings are made through a third party. Then she talked to her manager and I still had to pay $42.
I made screenshots of the E-tickets and the Visa bill. I hope Spirit repays me the $42.
Attachment(s)
07-08-2015.jpg
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payment luggage.jpg
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This is Spirit’s reply to my complaint:

Hi XXXXX,
Please know, all our baggage charges are one way; per passenger; per trip. I see that
you've paid for Salome bag only online $42. Our agents collected $32 for your baggage at the airport. No additional charge was collected for your baggage. I'm so sorry for any misunderstanding.
Thank you for choosing Spirit. Have a nice day.
Best,
Bisson
Spirit Support

I made screenshots of the E-tickets and the Visa bill, because I can’t download those files and send them to Spirit. On the screenshot you can clearly see that I paid for 2 luggage (1 passenger A and 1 passenger B) for each one-way flight. I never booked a round-trip. Also, you can see on the Visa bill that I paid USD 42 or €39, 23 at the airport, not USD 32.

So I don’t understand why Spirit is saying that I paid $32 etc. I paid for the luggage in advance because it’s cheaper that way. But I had to pay $42 again at the airport because Hotmail had technical problems (I couldn’t print my E-thickets) and because either Bravofly or Spirit made a mistake.

It’s only fair that I’m reimbursed the extra $42 I paid at the airport, because you can see on the screenshot of the E-thickets that I paid for 2 luggage when I booked the flight. I'm sure Spirit can see in their system that we had no additional bags to pay for, either. And on the Visa bill you can see that I paid $42 at the airport, not $32.

Regards,

Jennely

Early on 8/10/15 I got an email informing me that 756 from SJO (Costa Rica)to FLL was delayed from 12:30 to 2:52. So, I arrived at SJO at 12:50 and found an angry group of about 20 customers, all who had been bumped bc we weren't there two hours before the ORIGINAL flight time. Agents were incredibly rude and seemed to make a joke of it - needless to say there were no apologies that I heard to anyone. They did offer to get us back to the US TWO days later! Agents refused to offer any compensation or help book, even at our expense, on another airline. It is clear that Spirit's way of handling overbooking is to delay the flight, knowing enough will adjust according to their delay email and be "late" - thereby relieving them of the need to pay compensation. What a scam this airline is.

Flight #756 from SJO (San Jose, Costa Rica) to Ft. Lauderdale was 24 minutes late departing. It was supposed to leave at 12.30 pm, instead it took off at 12.54 p.m. Enough time for my daughter to miss her connecting flight 619 to Houston. When the reservation was made, we did not choose this flight plan, it is Spirit Airlines that offers to its clients. So, the end result, make a hotel reservation for my 19 yr. old daughter at a Ramada Inn close to the airport, costing an additional $86 dollars. Spirit Airlines does not offer to pay for your hotel overnight, it only offers information where you can choose to stay. So if you are considering Spirit Airlines for its low price, think again. It might be better to book direct flights that cost a bit more but get you to your destination without extra expenses -- hotel and extra meals. Our other option: to sit at the airport for the night an wait for a flight next morning. I do not know of happy campers on this one!

Congratulations for my worst experience ever Spirit Airlines.I bought a flight ticket 2 months ago to Las Vegas.

My brother and I were supposed to meet there. He is coming from Brazil today to visit me here, but because you canceled my flight and just gave the option for tomorrow after 24h of delay. He's going to be alone there. I haven't contacted him yet because he is traveling, and now Spirit?

Why can't you just put me in another flight from another company? 24 hours of delay? REALLY? and about a car that I rented?

Who is going to pay the new fees because I'll be there after 24 hours?

WHO?It was my first and last bussiness with you guys!

I bought ticket through the company www.spiritair.com. These jerks cancelled my flight and no one warned me about these changes. I wasted my time and money, but these jerks refused to provide any compensation. I have no idea how to get money from these scammers, so please help me. As well as post comments about your experience with these jerks.