SportsEngine’s earns a 1.0-star rating from 8 reviews, showing that the majority of sports organizations and participants are dissatisfied with platform and services.
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Terrible customer service
They LOVE their BOT answers, but problems do not fit in a one-size fits all category. Ever since USAV volleyball went to this platform and we have to purchase our memberships through the OVR region using this platform... there has been issues every single year. And no one is every accountable for answering and assisting. Only someone at the OVR helps as best as he can. I cannot believe they keep growing with such poor customer service in this day and age. Just awful.
Recommendation: Don't use it if you are not forced to.
SportsEngine Complaints 7
SportsEngine makes it imposible to get off of their marketing list, wich they sell to irreputable outlets
SportsEngine makes it imposible to get off of their marketing list, wich they sell to irreputable outlets.
SportsEngine aint supportin' their email communication preferences, and they keep emailin' me with marketin' messages even after I done
SportsEngine aint supportin' their email communication preferences, and they keep emailin' me with marketin' messages even after I done unsubscribed from all communications multiple times.
I cancelled our website with this company in December
I cancelled our website with this company in December. They have continued to bill and charge our youth sports program, which is funded by our parents. I have left numerous voice messages and emails, but they haven't responded.
Is SportsEngine Legit?
SportsEngine earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for SportsEngine. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Sportsengine.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sportsengine.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
SportsEngine as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up SportsEngine and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Sportsengine.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While SportsEngine has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to SportsEngine. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
I had to get trained by Babe Ruth Baseball for my local baseball park's rules
I had to get trained by Babe Ruth Baseball for my local baseball park's rules. Now, I'm getting unwanted emails from Sportsengine Inc in Minneapolis. It's too much! They need to stop this.
This ain't no complaint 'bout no transaction
This ain't no complaint 'bout no transaction. It's 'bout them spammin' practices. Their app makes it impossible to unsubscribe from them dang notifications, even after ya done unregistered from a team and turned off all them notifications. I keep gettin' reminders 'bout events from organizations that SportsEngine's own staff done removed me from, and it's gettin' real close to bein' spam. They can't seem to figure out how to stop them dang notifications (even after talkin' to customer service a bunch of times), and their reps try to convince ya that it's easier to not reset your account completely in case ya wanna "use it again sometime." The back and forth in the chat is mighty frustratin' 'cause them reps just stop chattin' with ya once they reckon they done with the issues, even if ya still got questions. Their app keeps spammin' nonstop.
I keep getting emails from SportsEngine [SE], 807 Broadway Street, Suite 300, Minneapolis, MN 55413
I keep getting emails from SportsEngine [SE], 807 Broadway Street, Suite 300, Minneapolis, MN 55413. They keep sending them to me without me asking for them. I tried to stop getting them, but they say I need an account with SportsEngine to do that. I don't have an account. I told them I don't want their emails and asked them to delete my email from their list. I can't call SportsEngine because you need an account or be part of a team. I'm old and haven't been on a team since high school, which was over 45 years ago. Like I said, I don't have an account. I want them to permanently remove my email from their list so they stop bothering me. SportsEngine hasn't tried to fix the problem and they're breaking the CAN-SPAM Act: https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business. Thanks.
I ain't had no luck gettin' any action 'bout the problems I've been havin' with their league management software
I ain't had no luck gettin' any action 'bout the problems I've been havin' with their league management software. We've been tryin' to update our financial info after switchin' banks. It's a big deal 'cause the software lets us get payments and registrations from players. But 'cause we ain't updated our new bank, we can't get no payments. And that's a big ol' problem for our business. I asked 'em to make these changes back in Sept. 2020. But as of 12/22, they still ain't done it. We had to find other ways to collect fees 'cause of this mess. They gave us some excuse 'bout switchin' from Paypal to Stripe as their processin' service. But even after waitin' and gettin' nothin' fixed, we asked 'em to cancel our subscription and switched to a different software. Now we're havin' trouble gettin' our subscription canceled. Their online help system is a nightmare, and ain't nobody there knows how to do anythin'...they just keep sayin' they'll pass it on to someone else in the system.
About SportsEngine
One of the key strengths of SportsEngine is its ability to streamline the registration process. Whether it's for a youth soccer league, a high school basketball team, or a recreational adult league, SportsEngine simplifies the registration process by allowing participants to sign up online. This eliminates the need for paper forms and manual data entry, saving time and reducing administrative errors.
SportsEngine also offers robust communication tools that enable coaches, parents, and athletes to stay connected and informed. Through the platform, coaches can easily send out practice schedules, game updates, and important announcements to their team members. Parents can receive real-time notifications about schedule changes or cancellations, ensuring that everyone is on the same page.
In addition to registration and communication, SportsEngine provides a range of features to enhance the overall sports experience. Coaches can use the platform to manage their team's roster, track player statistics, and create customized practice plans. Athletes can access their personal profiles to view their schedules, track their performance, and communicate with their coaches. Parents can also use SportsEngine to track their child's progress, view game highlights, and connect with other parents.
SportsEngine goes beyond just team management and offers a marketplace for sports-related products and services. From equipment and apparel to training programs and camps, users can easily browse and purchase items directly through the platform. This integration of a marketplace further enhances the convenience and efficiency of SportsEngine, making it a truly comprehensive solution for sports organizations.
Overall, SportsEngine is a game-changer in the world of sports administration. Its intuitive interface, powerful features, and seamless integration of various functionalities make it an indispensable tool for sports organizations, teams, coaches, parents, and athletes alike. With SportsEngine, managing sports activities has never been easier, allowing everyone involved to focus on what they love most - the game itself.
Overview of SportsEngine complaint handling
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SportsEngine Contacts
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SportsEngine phone numbers+1 (612) 379-1030+1 (612) 379-1030Click up if you have successfully reached SportsEngine by calling +1 (612) 379-1030 phone number 0 0 users reported that they have successfully reached SportsEngine by calling +1 (612) 379-1030 phone number Click down if you have unsuccessfully reached SportsEngine by calling +1 (612) 379-1030 phone number 0 0 users reported that they have UNsuccessfully reached SportsEngine by calling +1 (612) 379-1030 phone number+1 (612) 230-2328+1 (612) 230-2328Click up if you have successfully reached SportsEngine by calling +1 (612) 230-2328 phone number 0 0 users reported that they have successfully reached SportsEngine by calling +1 (612) 230-2328 phone number Click down if you have unsuccessfully reached SportsEngine by calling +1 (612) 230-2328 phone number 0 0 users reported that they have UNsuccessfully reached SportsEngine by calling +1 (612) 230-2328 phone numberManager
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SportsEngine emailsjenna.soule@sportsengine.com92%Confidence score: 92%
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SportsEngine address807 Broadway St NE Ste 300, Minneapolis, Minnesota, 55413-2490, United States
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SportsEngine social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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