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Anthony And Gaby
[protected]
Filed against :
Starpoint Resort Group, Inc.
235 E Warm Springs Rd STE 107
Las Vegas NV [protected]
Complaint Description:
Unlawful deceptive sales tactics .and misrepresentation, omission of facts, exaggerations of timeshare use of product anytime etc.. We entered into a timeshare agreement with Starpoint Resorts on 11/05/2017. On that day we were given a glowing presentation by a salesman named Phil he enticed us with a grand picture of what our timeshare ownership with Sapphire/Starpoint Resorts would be if we signed a contract. We were given tickets and dinner at a discount not even free as they had promised. we were told that the time share would be available to our children for their use anytime, and were told this would be the most flexible way for us to vacation inasmuch as we could travel anywhere at any time under our membership. Most importantly, we were led to believe this was a valuable investment. We were assured any time we were not the least bit happy with our ownership, we could sell it back to Starpoint. We found out pretty quickly this timeshare ownership is far from the extremely flexible vacationing that we were promised. Nothing is EVER available when we are free and able to travel. we have tried to use it, only to be told there is no availability. Nor been able to use one time since we bought. we have not been able to use our timeshare not one single time.because of lack of availability at our chosen times. To date, or we would need to pay more money. We have been trying to get a response to our concerns from Starpoint over the course of the last few months. We have called, sent emails and letters to this company, and our legitimate concerns still have NEVER been addressed. Not only are we told that we are unable to sell it back to the company as promised but, our complaints have been completely ignored or responded to with a message that we are in breach of our contract. also the finance company has been illegally Overcharging our account with excessive interest fees and late charges well over the agreed interest rate. for example my payment is $123.54. on 8/14/2018. I made a payment of $155. They applied $1.81 toward my principal and $121.19 toward the interest rate which is 21.14% $7 on impound fee.and $25. late fee. they can never give you a formula to explain why. 3 years of payments and this is a never ending pattern of over charges and fees. which would never be paid off. We were misled into this contract with Sapphire/Starpoint we were told our session would only be 90 minutes we held there almost 6 hours. all terms of contract were never explained to us. we weren't told we had 3 days to cancel . we weren't told or explained to that we would have to go a arbitration instead of lawsuit. if we had a dispute with this nightmare of a company. we didn't get any paper work until 3 weeks later . they pressured and rushed us threw this entire process with lies and misrepresentation and deceptive practices by not explaining 3 day cancellation rights or giving us our paper work to read after leaving jockey club hotel. they also told us we were owners and partners that had legal rights to use the cosmopolitan hotel and that we could book their and stay anytime . and now our stated concerns have been ignored by everyone at this company. We demand to have not only our contract with Sapphire/ Starpoint Resorts not only be rescinded but, to be refunded. the money we have regrettably invested in this scam. if their is a class action lawsuit please sign us up. we are in process of getting attorney.
We also got scammed and screwed over by them! We want in on lawsuit if one comes about.
Simpson.jennifer00@gmail.com
I want in on this also! Same exact issue! The even forge a document and I have proof of it!
Add me in
Vertishacapers@gmail.com
Same here. Now we stopped paying and they sent it to collections. I want in!
Jmounts07@hotmail.com
I am in the same boat and I'm embarrassed to Even admit that I fell for all there BS. Count me in and would like to get my process going these guys can't continue to do this to people and misleading them to think there getting a deal of a life time. Wen there really just giving there money to these modern day crooks they have not only taken money from me and my family they have taken the happiness they led us to believe.
Mapadilla2010@gmail.com
Very same issue! None of us need to be ashamed for trusting people to keep their word. Times are too hard to give money away on something we can't even use. I WANT IN!
evangelist22006@yahoo.com
I would also like in I bought one last year same issue with fees. They completely lied about what I would pay now they are trying to double charge me and late fees because now I don’t want to give them more money then agreed upon.
andraekd111@gmail.com
I would absolutely love to be in on that.. I don't even need my money back... I JUST WANT IT GONE!
I would really like to join as well
Hello , I'm hoping to resolve my matter as well because when I read your story it sounds almost identical to mines. We tried to Cancel here at the beginning. Haven't made a single payment because we ha used every effort to give it back . We have money we put down that we would like back also from this scam.
Thanks
I'm in. Jarredfox31@gmail.com
My God I just bought one in April and after finally recieving all the paperwork and sitting down to book something I have ran into everything everyone has stated. Down to the pitch and 'free' dinner we were offered. Im pissed and want in too.
l.jacobson12@yahoo.com
Same story here count me in.
Christin.turnr@gmail.com
Can i get more information on this lawsuit. I would also like to cancel my membership. Haydee_garza@yahoo.com
SAME SITUATION, SCAMMED IN SEDONA MAY 2021! I want in!
Aimee.geraldine@hotmail.com
Count me in. Same here. I used it once out of 8 years due to availabilty.
Hi my name is Donnette please contact me with any updated information you have or class action lawsuit, my contact is donthorpego2@yahoo.com. Anthony and Gabe i am so sorry to see that you too has suffered at the hands of these wicked heartless brutes. I feel exactly the same how you are hearing and feeling. I was led into the same trap exactly as you described it, everything happens to me the same and much more. those brutes offer us free vacation to Hawaii that we couldn't use because it turned out to be a lie they charge us a Hugh fee for airline tickets and hotel fees. I just don't understand how the government allows wicked insects like these to get away with such a criminal act, no wonder there is so much evil around us. these Starpoint, Summerpoint, Geogetaway so many names one company are wicked?. we still paying yearly fees and never can use it very wicked ? BBB don't care. all of this happens to me too July 2018. I went to the Jockey club and got suckered for over 6 hours. I was promised a trip to Hawaii which after repeated calls to Starpoint, I finally receive a little coupon to go but was told that I must book travel out of Atlanta where I live to Vegas and catch the flight from there. Now it says I have to pay 185 per person for some fees, and report fees and booking fees. Well that's the total a trip to Hawaii to get there will cost me. I am so disappointed in myself for allowing this to happen, but when you are in Vegas feeling good and enjoying your birthday and you have someone make you feel so special like they did, it's like shame on me. I have not been able to book a single trip since. They charged me 625.00 for 2020 maintenance fees 3 days after I signed up then again in January they charged me 721.00 for 2022 fees. I was livid. Now I'm trying to book for Spring break, nothing available, but how is that when they tell you owners will always have a place to stay? I need help please someone help me get out of this situation. Starpoint conniving vultures are a disgrace.
Email your story to Prosperitynow.org we have to stand together and tell as many organizations that will listen to stop this scam! Hello@prosperitynow
my name is michael damico...i want in on this suit...i was scammed in sadona 2 years ago please send info to aprmad62@gmail.com
donnette thorpe everything happend same for me
Same here. We were told we'd get great trading power with RCI and be able to use our credits easily. We were not told they expire after 2 years meaning, basically, the we paid for nothing!
Hello...your message sounds like I wrote it. My wife and I have been trapped in this nightmare for almost 5 years and the exact things you have experience we have. Please let me know where you are in this mess and if there is a class action I want our name added. My email address is RevDBHeath@aol.com. Thank you
Darryl B Heath
Arnet R. Heath
Hey did you get any update cause I want be be out of it too? We got trap of this 2 months now and haven’t paid any maintenance fee and we are told to pay 2x this year.
Please add me in as well. Diana_prdm@yahoo.com…foolishly, I was convinced into purchasing this timeshare and for the last year and a half I have regretted this decision.
I’d like to be added to any class action lawsuit as well. Bought in 2019 and never once used it. Never available when I wanted to. I paid it off but still have annual maintenance fees to pay.
It’s ridiculous the amount of money wasted on this.
Rocknfree19@gmail.com
Penny & Trevor
WOWWW this is so astonishing. This is exactly what we are going through! I’m appalled that this company is getting away with this.
I know that I am not a happy camper. All of the broken promises that these people lead you to believe. I have yet to get a place because of nothing available. It very difficult to even use their system. There are SO many things that are NOT GOOD about this company!
I'm reading everyone's complaints and we too feel the same. It's never just a weekend stay, it has to be at least 4 or 5. We got our timeshare after my father passed, we wanted to invest in something to spend time with our large family and we wanted to be able to travel with them without all the extra costs of hotels and food. We were told this would be such a great investment, and then we had to go back for those "classes" which was just a ploy to try and change your contract. Maybe it's just me, but they didn't tell us we would lose our points if we didn't ask them to roll them over. I can count on one hand how many times we've actually used the Jockey Club. The other issue is the membership fees that will never end.
Thanks to everyone for being so transparent.
Same here! I haven’t been able to use it . Have had it since 2019. Exact situation everyone else has stated in their comments. Please if anyone can guide me on how to proceed, I’d like it GONE!
vazquezann4@gmail.com
Have you heard anything on this, have you been able to resolve? I'm going through a nightmare it's been 6 months of paying and not been able to use this. I called them and told them I am going through a hardship, lost job and cancer and they said I had to pay loan or it would go to collections. Contact me Tsalinas86@aol.com if you were able to resolve or if I can join a class action.
free-timeshare-cancellation-plan.com
Go through the website as needed - follow the steps to create the LETTERS to get your money back.
Add me to this lawsuit against them as well! How can these places stay in business and not have the wrath of the law come down hard on them. Super deceptive practices!
How could I be added to this lawsuit?
Please add me to this lawsuit. Any information would be greatly appreciated. Beatchick09@gmail.com for anything. This has been a waste of time, money, and patience. At this point I’ve just stopped answering the phone for them. No more patience for more lies.
Wow ! This is the same for us! We foolishly bought in 2021. It sounded all so good and the trip to Disneyland that was offered isn’t even free! All the fees and such ! If there is a class action lawsuit would love to be a part of!
Orneledi000@hotmail.com
Hello. My name is Bob Kerner. A former Timeshare Sales Agent/Manager. I just published a website to help you recover your money from this Travel Club Seller. There is NO CHARGE from me for you to do this yourself. However, when it DOES Help you recover your money we would appreciate a Donation of some kind to our Charity. My website that tells you How to Do this, step by step. The website address is: www.Free-Timeshare-Cancellation-Plan.com Good Luck! Let me know How well you did! It won’t take long.
This sounds so much like our story! Please add us as well. We have yet to find availability with our dates, and has been over 3 years. Nothing is ever available. We were promised the exact same things in our presentation. Phone calls would come they would show us how easy it was to book and how wonderful everything was available…. Just a scam! NOTHING is ever available!
Mgadbean@aol.com
Thank you!
We have experienced the same lies and falsehoods. Please let us know if there is a class action suit.
Please add us as well
Jmshannon917@gmail.com
Has anyone successfully gotten out of this nightmare or recouped any of their money. I would love to know how to get out of this scam!
Ray and Tanya Robe
Hello, same thing is happening to me. I sent a letter to them back on June 1st, 2021, to cancel my timeshare and these people keep taking money out of my account. I had called and the reps tell me they never got any letter when I sent it by certified mail, and I checked, and it was delivered. They are very misleading and are a scam. I believe the government or federals need to take some type of action with them.
These people prey on peoples emotions. Have you watch some catchy heart felt videos, definitely try to keep you longer than what was initially promised. They really don’t seem to care about the common person. My wife and I got dupped into attending one of their sessions in Florida. We are currently mailing 2 letters of cancellation to them. This sounds like they will do anything they can to keep you in contract. We would love to join this cause to see them go down. I had doubts from the beginning. Please add us to this. You can email me at rjharrison38@gmail.com please with any info. Thanks
I`m reading the comments and this is crazy. We all need to have a away to cancel that.
If someone has a way to get out of this let me know.
Carolaynelira@hotmail.com
Our experience matches the description given in this thread. We bought at Sedona Pines in 2017 and never received any documentation. We actually paid Starpoint thousands of $$ on top of the regular purchase price for our week of timeshare at Sedona Pines to trade-in our other timeshare properties. We are still paying maintenance fees for those other timeshare properties after 5 years and Starpoint did not fulfil our legal agreement.
If a class action law suit is commencing we would like to be added:
Alanewinter@gmail.com
Yes this has been a horrible experience. Not only did they take up our whole day of vacation but then did not keep they end of the bargain once we left. We gave them $450 to start 10/2020 then a week later $132 taken out our account for 11/2020. Ok sounded like a vacation package my family could benefit from paid them another $132 12/2020. Was told we can not use until 1/2021. Come 1/2021 bill for $1300 drop like wow... I give them a call they said for taxes and fees wait what? Yes for 2020 & 2021 wait we paying taxes for 2020 and we never used the timeshare as we were told we could not use them till 1/2021 until you all completed all paperwork which was supposed to be for 45days or more. So I'm penalized for 10/20-1/21 for $600 no that's not what I was told and nobody could or would not help me and my husband. So we stopped payments March 2021 & now they have hit my credit for $2545 and didn't deduct none of the payments applied and we didn't get to use this. Waste of money and they should be exposed.
Starpoint is a ####### scam and they will ruin you credit. Best thing to do is close you bank account and dispute your credit
We have experienced the same thing with Sapphire/Starpoint. I sent an email to cancel my membership and no response and they still took my payment. Would like to be included if there is a class action suite
Please anyone reading this comment tell your story by emailing hello@prosperitynow which is part of Prosperitynow.org the only way to stop this scam from continuing is to expose them to as many organizations that will listen. Char Turk turk62c@gmail.com
Please let me know if there is a class action suit. We were taken in too. Have tried to email to cancel and no response but they take my money every month. The also told us that we could choose 3 other people for a free weekend when we signed up and none of them have been offered anything. Like being bullied into something.