State Line Tack
Reviews and Complaints

You can’t even reach anyone at corporate it’s a joke of a company. If they are curious to why their sales are dropping it’s because the people working for them are complete [censored]s and they sell u expedited shipping when it’s not the case.
They told me they would cancel my order and sent me an email at 12 am stating my order would not ship until 9/16 and then when I called they said it already shipped and the guy was a real horses a$$. What a joke of a company. Whoever owns state line tack is a clown for allowing bait and switch tactics to go down.

I placed an order on 1/7 (Sunday). They advertised 2-4 business day processing, but after 7 business days my order had not shipped. I called. They said they'd look into it and call me back but they never did. I called again on 1/17 and was again told someone would call or email me but that never happened. Then on 1/19 I received an email entitled "State Line Tack new order confirmation." They placed another order for the same item with a new estimated ship date of 1/23.

I paid for expedited shipping. I'm pretty sure at this point that's not what I got and I have no confidence they ever even did anything with my original order or that I'm going to receive anything at all.

Misleading shipping policies and poor service squared

I have ordered from this company in the past and had no complaints. This time I needed horse boots in a hurry and they offered one day shipping for $51.99. I went ahead and set up the order on January 13, 2024. Complaint number 1: when I placed the order there was a $59 discount applied on an order of over $300 — great, that offset the high shipping charge EXCEPT when the order was confirmed the discount mysteriously disappeared. Complaint number 2: when my order had not even been processed by January 18, I called to see what the hold up was. I was told that it would take one to two WEEKS to process the order and then it would be shipped in one day. I cancelled the order, told the customer service gal, Rachel, I found this unacceptable and went to Amazon where I scored one of the boots used for half price. Poorest customer service and most misleading shipping information ever. This is the last time I order from them.

I bought a blanket from them for my mini donkey. It took almost 2 weeks before they shipped. When I finally received it, the leg straps that keep the blanket from sliding sideways, were missing. I contacted them and they replied via email, showing the persons name & "DROP SHIPPER"! So I did some digging on "State Line Tack" and it's owned by a company that creates websites. This is not a real company!

After numerous back & forth emails, I was finally told "We currently do not offer another leg strap that would work with that blanket. We did check with the manufacturer and they do not have stock on them."

I've never had a company not honor missing parts and immediately ship them out!

What really disturbs me is that I wrote a review over a week ago (on state line tack website) and it's not there. Leads me to believe they suppress a good number of negative reviews!

I ordered my mid weight horse blanket... I have received no updates in this blanket. Spent $240 hoping it would be here but at least the beginning of next week.. it doesn't ship til Nov 28 or Nov 29th..I need this blanket because I had fo throw out my horses other mid weights...now it is in the 30s at night and all I have is a sheet.. when I talked to customer service I asked about canceling my.order and that can take 1 to 3 days! I am NEVER using this company ever again!

State Line Tack (statelinetack.com) is an online retailer that specializes in equestrian supplies. While I have had a few interactions with this company, unfortunately, I have never been given cause to recommend them to others. Despite having ordered from them in the past, I have always found their prices to be lackluster at best, and the shipping times can be fairly long. However, a recent sale on their website caught my eye, and I decided to order a Tough1 waterproof turnout sheet for my miniature horse.

Upon receiving the product, I was hopeful that it would be just what my horse needed. However, after using the sheet for the first time, I was extremely disappointed to find that my horse was completely soaked underneath despite the sheet being advertised as waterproof. I placed the sheet on him before turn-out, and while he has access to a run-in throughout the day, the sheet did not keep him dry during the rain that day.

Unhappy with the purchase, I contacted Stateline Tack’s customer service regarding the issue. Unfortunately, the representative I spoke with did not offer any solutions to my problem but rather suggested that I may have been at fault for not putting the sheet on correctly. I found this to be a rather disheartening response, as I was solely looking to rectify an issue with their product.

Needless to say, I was extremely disappointed with my experience with State Line Tack and will not be ordering from them again in the future. If anything, this experience will cause me to caution others about ordering from this company, as there are other online retailers that offer better pricing, faster shipping, and more attentive customer service.

I recently had an experience with State Line Tack, and unfortunately it was less than satisfactory. I had ordered three cat scratchers from their website, and everything had been smooth sailing up until the day of delivery. When the package arrived, I couldn't help but notice that it was packaged oddly. The box was about 5 feet in length, and there was an extra flap taped on the middle section. Upon undoing the "extra flap", I was shocked to see that there was an oily stain about 12" x 17" that was obviously citronella oil.

After carefully examining the rest of the box, I discovered that one of the cat scratchers was pretty well covered in the oil, while another had a small amount on it. The third scratcher was thankfully unscathed. It was apparent to me that someone had spilled the citronella oil on the box prior to shipping, and instead of using a new box, they tried to cover it up with a flap. I found this to be incredibly disappointing, as it showed a lack of pride and care in their work.

The oil was saturated throughout the box, instead of just being a small amount that had dried up. I immediately wrote to State Line Tack about the issue, but have yet to receive a response from them. I didn't want to return the items due to the hassle, especially in light of the current Covid 19 guidelines that require extra precautions when handling packages. Instead, I've chosen to keep the scratchers and consider this a lesson learned.

I must admit that this was only the second time in my life that I've felt compelled to write a negative review about a company. However, in this case, I felt that there was no excuse for what had happened. It was clear to me that the individual responsible for packaging the items did not take their job seriously enough. Overall, my experience with State Line Tack was disappointing, and I will likely think twice before ordering from them again in the future.

When I first discovered State Line Tack, I was excited to see their wide selection of equestrian products and competitive pricing. However, my excitement was short-lived once I experienced the nightmare that is their shipping process. As someone who recently bought a new horse and was getting back into riding, I needed to order a ton of things to ensure my horse was properly equipped and comfortable. I placed my order on July 11, thinking that I would receive it in time before my horse arrived in 12 days. However, after a week had passed with no update on my order, I decided to call their customer service department for help.

To my dismay, I found out that they only prioritize orders that have opted for expedited delivery - a fact that was not mentioned anywhere on their website. I was frustrated to learn that I would have to wait an additional two weeks for my order to even be shipped, despite the estimated delivery timeframes posted on the website. I would have been happy to pay for extended delivery had I known that I needed to, but this crucial information was not made clear to me.

When I asked the customer service representative if there was anything they could do to expedite my order, I was told that I would have to wait. This lack of helpfulness was extremely frustrating, especially given the fact that I had already been waiting for over a week. Currently, 14 days have passed since I placed my order with no update on shipping status. Needless to say, I will never be ordering from State Line Tack again.

Since my disappointing experience with State Line Tack, I have placed orders with other equestrian retailers such as Smart Pak, Dover, and Valley Vet. The experience with these retailers was like night and day; my packages arrived within just a few days with no additional expedited shipping charges. In today's business landscape, there is simply no excuse for poor customer service and shipping practices. I hope that State Line Tack will take steps to correct their issue and prioritize their customers' needs in the future.

My experience with State Line Tack was quite frustrating. I had ordered a turnout thinking that I was getting an additional 25% off of my purchase, only to discover that the prices they were showing me already reflected that discount. It was confusing and I felt misled. Their shipping was also quite steep and the estimated time for delivery was longer than expected.

When I realized that I had made a mistake and found the same turnout on Amazon, I immediately called State Line to cancel my order. Unfortunately, they close at 6 pm Eastern Time and it was already 6:15 pm in my Pacific NW location. Despite my efforts to reach out to them through various channels, I was unable to cancel the shipment.

By the time the package arrived, I had already received the turnout from Amazon. However, it turned out to be too big for my horse, so I took it to Kohl's to be sent back at no extra charge and received my refund promptly. Unfortunately, with State Line Tack, returning the item cost me $20, and I have to wait an additional two weeks before seeing the refund in my account.

I would not recommend purchasing from State Line Tack, especially when it comes to items like turnouts where fit is crucial and you might need to try multiple before finding the right one. This was the biggest mistake I've made while ordering online, and I hope others can avoid a similar experience.

State Line Tack is a website that sells horse-riding gear and equipment. However, their service has been problematic to say the least. The website advertises items as being in stock when they are not and accepts the customer's order only to inform them that the item is delayed. This results in several emails notifying the customer of the delay, and it may go on for months.

The frustrating experience with State Line Tack doesn't end there. When the customer gives up and buys the item(s) elsewhere, they call and email the website to cancel their order. Surprisingly, the customer service representative tells them that their order was never queued for processing, and they could ship the same day. Sounds like a lie, right?

But that's not all, the managers of State Line Tack don’t make the situation any better when contacted about refusing the package. The manager didn't recommend refusing the shipment because if the item is damaged in transit, the customer will be responsible for shipment costs. The manager's explanation is understandable, but the items received from State Line Tack are typically damaged from poor packaging, that it is almost a given.

It's frustrating when a customer continuously experiences such issues with a business. Unfortunately, State Line Tack seems to get away with such practices as they continue to disregard customer satisfaction and force the customer to accept the damaged goods and pay to ship it back.

We are sure that you wouldn’t want to go through such a harrowing experience when buying horse-riding gear online, so it’s best to stay clear of State Line Tack.

My recent shopping experience with State Line Tack (statelinetack.com) has been nothing short of disappointing. While browsing through their website, I came across a product I needed and ordered it on 7/16/2020. The website stated that the item was in-stock and would be shipped within 2-5 business days. However, to my dismay, they pushed the shipping date twice and it is now 8/5/2020, and I have yet to receive my order.

What aggravates me further is how this company filters its reviews on their website, leaving only positive ones, making it difficult for potential customers to assess their credibility. I stumbled upon this review platform and found out that I am not alone in my experience with this company. Apart from its filtering practices, this company also has a questionable accreditation by the Better Business Bureau since they are a paid member.

Moreover, I reached out to their customer service multiple times via email and phone, but they did not respond to my inquiries. Recently, I received an email notifying me that my order was canceled because they no longer have the item in stock, despite it still being marketed as available on their website.

In this day and age of Amazon-level customer service, this company failed to meet the bare minimum. As a result, I will never shop here or any of their other sites again and will take my business elsewhere, where I can trust their credibility and customer service.

I recently had a highly negative experience with State Line Tack that I feel compelled to share with others. Unfortunately, someone hacked into my account and was able to use my card to purchase a significant amount of items. Although the tracking indicated that the items were delivered to me, I never received them. Of course, in this situation, I would have gladly returned the items to the sender, but due to my numerous attempts to communicate this to State Line Tack, they have been relentlessly harassing me. Unsurprisingly, this has led to me reporting the company to the Better Business Bureau on two different occasions.

Despite my attempts to explain the situation to State Line Tack, they have been unwilling or unable to comprehend the possibility that just because a package shows as delivered, it does not necessarily mean that it was received at the appropriate address. Because I live down a private dirt road, I have experienced issues with packages being stolen and misdelivered in the past. It seems that State Line Tack is unwilling to consider this possibility and remains fixated on the tracking information.

As soon as I realized what had happened, I immediately deleted all payment methods on my account and changed my password. I am a person who is already struggling financially due to my own health issues, not to mention the expenses associated with caring for multiple animals on my farm. It is incredibly frustrating to be dealing with a situation where I am being charged for something that I did not order or receive, especially while attempting to manage my own financial hardships.

Beyond their troubling behavior in response to my situation, I also found State Line Tack's return policy to be inadequate. Their requirements for return shipping are inconvenient and unfair, with customers always being forced to pay for return shipping costs. Unlike other companies who may try to work with their clients to find a more favorable solution, State Line Tack does not seem interested in providing any sort of support or exception to their policy. As a result, I have found myself paying triple the amount that I believe they likely spend on return shipping and handling.

Based on my negative experience, I would strongly recommend other consumers consider alternatives to State Line Tack. There are ample alternative sources for tack and supplies that offer a more client-friendly approach to managing issues related to purchases and returns.

My experience with State Line Tack has been bittersweet. In the past, I have always had good service, great products, and decent prices. However, my most recent experience has left me feeling disappointed and frustrated.

I have a horse who suffers from laminitis and relies on a good grazing muzzle to survive. The one we received from State Line Tack did not last very long, so we ordered a new one. Unfortunately, the package was lost between UPS and the post office. We were told that a new grazing muzzle would be rushed to us, but three weeks later we are still waiting, with the muzzle now on backorder.

What makes matters worse is that the young man who answered our last phone call was working from home and was sullen and rude to my daughter. This was not the kind of service we were expecting, with no apologies or resolutions to the problem. It was unbelievably disappointing.

Despite all this, I spoke to a wonderful woman who was apologetic and kind, but unfortunately there was nothing she could do until the product was back in stock. It makes me wonder if there is even a standard in place for their customer service team, especially those who work from home.

At this point, we are still waiting for our grazing muzzle and predictably, we will have to make many more phone calls with no guarantee on when we will receive the product. It's even more frustrating when you recall how much we enjoyed State Line Tack before.

I urge State Line Tack to help their work-from-home customer service team to become more accommodating and kind. We want to like them again but the experience we had to endure trying to get a simple grazing muzzle was just ridiculous.

As a human being, I feel compelled to share my experience with State Line Tack (statelinetack.com) and I must say, it has been nothing short of frustrating and disappointing. This is the first negative review I have ever written, but I feel so strongly about it that I had to share.

I placed an order with State Line Tack six weeks ago and I have yet to receive my entire order. To make matters worse, the items I did receive were damaged. Dealing with their customer service team has been a nightmare. I have spent countless hours on the phone with them, only to end up with no resolution to my issue. The guarantees of resolving my concerns have been empty promises, as nothing has been done to address the situation.

What is particularly aggravating is that I have been charged more than the amount of my original order due to changes in shipping costs. State Line Tack claims to have low prices, but shipping costs are exorbitant due to outrageous weight calculations. For example, they claim that a product weighing 5lbs actually weighs 28.5lbs. This is absurd. Furthermore, when I have tried to speak with a supervisor to address my concerns, I have been told that the wait would tie up a line for other customers to place orders. This is completely unacceptable given that my order has not been fulfilled appropriately.

I have reached the point where I am considering filing a fraud charge with my credit card company, as it seems like this is the only avenue for a potential resolution. Even the customer service representative suggested that this may be my best course of action.

My advice to anyone considering ordering from State Line Tack is to run in the opposite direction. While the reviews on their website may seem positive, I would strongly encourage you to take a closer look at the most recent reviews. My experience has been nothing short of a nightmare and I don't want anyone to waste their time or money dealing with this company.

As a devoted owner of a dog with alopecia, I have been on the lookout for reliable online pet clothing stores for quite some time. Finding the perfect size and fit for my furry friend has proven to be a daunting task, as sizes can vary wildly between brands and retailers. Additionally, prices can be exorbitant and inconsistent, making the search for quality pet apparel needlessly frustrating. That's when I discovered State Line Tack and their impressive selection of pet clothing at vastly competitive prices. Not only were the prices affordable, but I was ecstatic to see that they had a 25% discount applied to the majority of the items I had selected when I checked out. I immediately created an account on their website, happily committed to making my purchase with them.

However, as I proceeded to checkout with PayPal, I discovered an unexpected and unexplained change in my total owed. I was shocked to see that the total amount due was significantly higher than what was displayed in my shopping cart. Even the 25% discount that had previously been applied, had been changed to 15% without any warning. This discrepancy left me feeling uneasy about doing business with them. Although I managed the 25% discount, the total still didn't feel right. Upon further investigation, I discovered that the cost for economy shipping had increased from $7.99 to $9.99 without any explanation. Since all the items I selected for purchase were the same, this increase made no sense to me, given that shipping costs should be based on weight and size. This strange, yet concerning, increase in cost without any prior warning felt like a shady ploy to increase the charges incrementally, hoping that I wouldn't notice. As a conscientious consumer, I couldn't in good conscience proceed with my purchase from a company I didn't trust, and I eventually decided not to place my order.

After this unpleasant experience with State Line Tack, I began to research the company's reputation further, and I was disheartened to see that many others had also had negative experiences with them. Given the number of negative reviews, I am incredibly grateful that I discovered the truth about State Line Tack before parting with a single cent. As a final point, I would much rather pay a higher price to a trustworthy company than a lower price to one that is dishonest. In conclusion, I urge everyone to approach State Line Tack with caution and skepticism, and be aware of the potential issues with their business practices.

My experience with State Line Tack has been nothing short of disappointing. I had hoped to find a reliable source for my equestrian needs, but instead, I was met with terrible customer service and an unwillingness to address concerns.

My first purchase with them was a pair of boots which lasted me for a good 8 years, but when I decided to reorder the same boots, the sizing was off. It was a hassle trying to get them to accept the return of the item and I ended up spending more money in shipping costs than I did on the boots themselves.

The second time around, I ordered half chaps in brown but ended up receiving black ones instead. When I requested an exchange, they refused to cover the shipping costs, leaving me with the wrong item and no incentive to shop with them again.

To make matters worse, when I tried to leave a negative review on their website, both of my reviews were mysteriously taken down. It's concerning that they don't seem to value customer feedback or constructive criticism.

In conclusion, I can't in good conscience recommend State Line Tack. While they may have a decent selection of equestrian products, their poor customer service and unwillingness to address issues make them a frustrating and unreliable company to work with.

State Line Tack (statelinetack.com) isn't exactly the ideal online retailer for equestrian needs. They might have a seemingly decent selection of products, but their service leaves much to be desired. My order got off to a rocky start, to say the least. I had purchased a 78" blanket, but instead received a sheet meant for miniature horses. Understandably, I was quite frustrated and confused wondering if I would ever get the right product. When I called customer service, they did respond by sending me a UPS shipping label, but then told me that they would have to wait for the package to be scanned before they could send the right item. Unfortunately, it's been nearly a week since then and nothing has been shipped yet!

To make matters worse, the order was still on hold even after I returned the wrong item to them. I had to call them again to remind them to expedite my order. Yet, two more days have elapsed and still no blanket. It's disheartening how their order history is so disorganized. Frankly, I don't see why there have to be several tracking numbers with no indication of what products are included in an order. To compound my frustrations, I also purchased a pair of half chaps. However, it was a week later than I found out that they had been back-ordered. No communication at all until then, and no effort on their part to suggest any alternatives available. They just left me hanging.

Overall, a month has now passed, and I'm only just now receiving my order. It doesn't feel like it was worth the hassle and frustration just to get products I could've bought elsewhere. From now on, I'll be going back to my previously trusted equestrian outfitter, Dover. It's hard to find an online retailer that you can trust nowadays, but definitely one thing is for sure: statelinetack.com is not it.

As a concerned dog owner, I decided to purchase a Bowser Oslo dog bed through Stateline Tack last December. To my disappointment, upon receiving the product, I noticed that the box was open and the bed was not covered in plastic, and to my dismay, an Amazon return label was also found in the box. Although the dog bed did not appear to be damaged, I decided to wash the covers anyway, which led me to discover multiple cushion areas that had yellowed. Distressed, I contacted Stateline Tack's customer service team to report the issue, and while I was not interested in returning the bed, I did request a discount so that I could order replacement cushions for the bed from Bowser directly.

Throughout January and February, I reached out to Stateline Tack multiple times and was repeatedly told that they had contacted Bowser and would get back to me with more information. To my disappointment, I have yet to receive any reimbursement, and it appears as though the company has no intention of fulfilling my request for a discount or offering me any sort of solution to this issue.

As someone who has purchased equine supplies from this company for over a decade without any problems, I am saddened to say that I no longer feel comfortable using their services. In fact, I cannot recommend them to anyone given the lack of resolution provided to me. I hope that Stateline Tack takes this feedback to heart and works to improve their customer service standards in the future, as it is essential for any business that values their customers' satisfaction and loyalty.

As an avid equestrian, I have had the pleasure of shopping at Stateline Tack multiple times and I must say, I have been thoroughly impressed with the quality of their offerings. I have consistently received exactly what I wanted and needed, every time. One of the most attractive aspects of Stateline Tack is undoubtedly the prices, which are highly competitive and difficult to beat. Whenever I find myself in need of new equipment or supplies, Stateline Tack is my go-to destination.

While the customer service experience at Stateline Tack may not be the most exceptional around, it certainly doesn't fall short either. Although there have been occasional communication lapses wherein my questions did not receive clear answers, I have never dealt with a rude representative, for which I am grateful. That being said, I would advise fellow shoppers not to rely solely on customer service for decision-making but to conduct their own research as well.

The only real grievance I have had with Stateline Tack is the shipping time. Typically, it takes anywhere from two to three weeks for my orders to arrive. While I understand that standard shipping is not necessarily guaranteed to be quick, it would be nice if it were at least more reasonable in cost. Unfortunately, that is not the case here. The silver lining, however, is that I have received drop-shipped items, such as a saddle, in less than a week, thus proving that it is possible for an item to arrive within a reasonable timeframe.

In conclusion, I highly recommend Stateline Tack to all fellow equestrians out there. While the shipping may be slow and the customer service not always clear and responsive, the quality and affordability of their products make up for it. Just be sure to give yourself enough lead time when ordering and conduct your own research to make informed purchases.

I recently had an experience purchasing items from State Line Tack (statelinetack.com), and as a human being, I feel compelled to share my experience with others. This was my second time placing an order with the company, and as a resident of Canada, I had to work through a broker to receive the items.

The first time I ordered, I found myself waiting for three long weeks with no results. Eventually, I decided to call the company, only to find out that they had held the order because of an issue with my address. I was disappointed that they did not attempt to notify me of this hold earlier, but I remained hopeful that this was a one-time error.

Unfortunately, my second experience with State Line Tack was equally frustrating. After placing my order online, I made sure to call during business hours to confirm that my broker was legitimate. However, shortly after submitting the order, I received an email splitting the shipment into multiple parts, which meant that I would have to pay double the brokerage fees. Though I was unhappy about this development, I decided to live with it.

To my dismay, the situation only became more complicated from there. I received another email a short while later, indicating that the shipment had been split once again. By this point, nothing had even shipped to me, so I called State Line Tack to request that the last split be cancelled, as it consisted of only one item.

When the first two parts of the order finally shipped, I called State Line Tack once again to ask for an invoice and to confirm that the last item had indeed been cancelled. Later that evening, I received yet another email notifying me that part three had been shipped and invoiced, five days earlier than expected. I immediately emailed and called, but received no response from the staff.

Although they spoke in a pleasant and helpful manner, I was disappointed that they did not seem to actually follow through on their promises to me. As a result of these issues, I will not be shopping again at State Line Tack.

State Line Tack is an online retailer that offers a variety of products for the equestrian enthusiast. While many customers have had positive experiences with State Line Tack, there are some who have reported issues with the company's auto-ship program and customer service.

One customer shared their experience with State Line Tack, which began in November when they purchased an item from the retailer. Without the customer's approval or knowledge, State Line Tack enrolled them in their auto-ship program. When the customer received a notice that they would be shipped the same item again, they requested cancellation the day before it was shipped.

Despite the customer's request for cancellation, State Line Tack still shipped the item to them. When the customer contacted the company about the issue, they were informed that they needed to accept the package and ship it back at their own expense if they wanted a refund. Frustrated with this process, the customer accepted the package and immediately shipped it back, but they have still not received a refund three weeks later.

Multiple phone calls to State Line Tack have resulted in the same response that the company is "behind in processing", and it will take more time for the refund to be issued. The customer has grown tired of waiting and has filed a dispute with their credit card company to get the issue resolved.

While refunds and returns can be a frustrating process for any customer, it seems that State Line Tack's policies and procedures leave something to be desired, and the customer's experience raises concerns about the company's overall customer service and buying experience. As a result, the customer states that they will not do business with State Line Tack again and will not recommend the retailer to others.

It's important to note that State Line Tack is not the only online retailer that may have issues with their auto-ship program or customer service. As a shopper, it's always a good idea to research a company's policies and reputation before making a purchase to avoid any potential issues down the line.

As an avid horse owner, I've had my fair share of returns and exchanges when it comes to purchasing tack from State Line Tack (statelinetack.com). Unfortunately, my experience with their return service has left me feeling more frustrated than satisfied. While returns and exchanges are a common occurrence in the equestrian world, it's disappointing to see that State Line Tack's return process is so outdated.

One of my biggest issues with their return service is the length of time it takes to receive a return number. As a customer, I have to call them directly to initiate a return, and it can take up to two weeks just to receive a return number! I find this to be incredibly inefficient and it's not something that's mentioned on their website. Then, once I receive my return number, I have to wait another few weeks before I even get my money back. Honestly, this process is so frustrating that I often opt not to make a purchase with State Line Tack unless I'm in dire need of an item.

Most recently, I had a terrible experience cancelling an order with State Line Tack. I received confirmation that my order had been cancelled, only to be charged for it two weeks later on a Friday night at 10pm. I couldn't help but wonder why, as a company, they would ship an item that was supposed to be cancelled and perpetually in stock so far out from the original purchase date? This experience left a bad taste in my mouth and has me questioning the legitimacy of their business practices.

In conclusion, State Line Tack needs to update their return process and overall customer service to better serve their customers. If they can improve these areas, they would see much more success and higher ratings. As it stands, they're just too much of a headache to deal with and I can't recommend them with confidence.

Recently, I had an experience ordering a riding helmet from State Line Tack and it was not a very positive one. I had placed my order during a free shipping promotion, however, I was charged for the shipping fee. Additionally, the helmet took a while to arrive which added to the inconvenience. When I reached out to State Line Tack, the representative told me that I would be refunded and that the process was already in motion, but the refund never appeared on my account. Naturally, a few weeks later, I checked in again and was disappointed to hear the explanation from another representative differ from the previous one. This was a clear indication of poor communication practices within the company.

However, my negative experiences with State Line Tack didn't end there. When the helmet arrived, it was, fortunately or unfortunately, too small and so I had to return it. What a pity that was! Unfortunately, the return process was both time-consuming and costly, and on top of that, their customer service was far below par. The refund has taken over a week, yet still hasn't been posted to my account. It's very frustrating, and the poor customer service only added to it. I was so disappointed and honestly felt mistreated as a customer.

To be honest, State Line Tack's poor practices have driven me away completely, and I wouldn't recommend them to anyone. As customers, we expect the best quality products and services from companies, especially the ones we choose to do business with. In this case, it's unfortunate that State Line Tack has fallen so short of that standard. It wasn't an enjoyable experience and I won't be purchasing from this particular e-commerce site again.

I recently had an experience with State Line Tack (statelinetack.com) that I feel compelled to share with others who might be considering making a purchase from them. I was in need of a new pair of riding boots after experiencing problems with the zippers on my old ones. After conducting some research, I decided to order from State Line Tack and paid extra for one day shipping, hoping to receive my new boots as quickly as possible.

However, things did not go as smoothly as I had hoped. I never received a confirmation email about my order, so after a week of waiting, I called the customer service line. Unfortunately, they weren't able to provide any information without an order number. Feeling frustrated, I sent an email asking about my order status, and received a response the following day indicating that my order had not yet shipped or been processed, although my money had already been taken from my account.

I explained to the customer service representative that I needed the boots soon, as there were no tack stores in my area. I asked if I could cancel the order, but was informed that there were no guarantees. Despite this, they said they would send a cancellation request. A week later, I received an automated email stating that the boots I had ordered were no longer carried by State Line Tack, and that I would be refunded for the purchase price.

Another week later, a sales representative emailed me to confirm that the order had been successfully canceled. I must admit that I felt a bit relieved that the ordeal was finally over, but couldn't help but feel frustrated with the entire experience.

In hindsight, I wish I had saved myself the stress and ordered from somewhere else. As luck would have it, I placed an order for the same boots on Dover yesterday and received an email this morning that they had already shipped. The difference in service and communication between the two companies is astounding.

Although I cannot speak for the entirety of State Line Tack's offerings, I must caution anyone considering making a purchase from this retailer. My experience was incredibly frustrating and ultimately unproductive, and I wouldn't want anyone else to go through the same.

My recent experience with State Line Tack has been extremely disappointing. I ordered several items from their website, and to my delight, all of them were listed as being in stock. I was told that my items would be shipped within 2-4 days, which seemed to be reasonable. However, after a week of waiting, I received an order update that my items were not in stock. I was extremely disappointed as I would have never ordered them if I were told they were not immediately available.

Further, two weeks later, they emailed me saying that they would ship my items in another week. I was extremely frustrated at their sluggish response, so I emailed them to cancel my order. Unfortunately, I got no reply from them. I called their customer support but was put on hold for over 20 minutes. When a representative finally answered, I was told that they had no way to cancel an order other than emailing their warehouse, and even then, there was no guarantee that it would be canceled. I was dumbfounded! I have never heard of a business being unable to cancel an order.

It seems that State Line Tack does not keep anything in stock and possibly gets their products from an outside supplier. This could explain why they get your money first before ordering your items then shipping them to you. I expected to receive my orders promptly and was deeply disappointed that this was not the case.

I would strongly advise anyone to avoid State Line Tack like the plague! They need to state clearly on their website if an item is not in stock or take the listing down until it becomes available. I believe this kind of dishonesty is why Amazon is taking all the online business these days. In summary, I would not recommend State Line Tack to anyone looking for good customer service or a seamless shopping experience.